Vignesh- 8869714 Case Report 6
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Jan 9, 2024
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Uploaded by MajorDonkey3259
CASE REPORT 6
APOLLO TECH SOLUTIONS-PART 4
VIGNESH PRASAD- 8869714
SUPPLY CHAIN MANAGEMENT GLOBAL
CAPSTONE PROJECT
OPER8080 -23F-SECTION 2
NOBERTO DA GLORIA
22 OCTOBER 2023
Instead of having to make a snap choice about whether to hire consultants,
Apollo's senior management might have managed things more smoothly:
Plan ahead: Rather than waiting until the last minute, they need to have
taken into account the prospect of requiring outside assistance far sooner.
Checkpoints: Establish a few frequent checkpoints to assess project
progress. They could thus identify any problems early on.
Remain informed: Continue your conversation with the specialist. It would
have been simpler to determine whether more assistance was required
with regular meetings or updates.
Risk assessment: Consider any problems that might arise with the internal
team and be prepared to bring in outside expertise as necessary.
It was unethical to force Apollo into making a hasty decision. It's critical to provide
customers the time and resources they require to make decisions that are in their
best interests. Fairness, openness, and respect for the client's decision-making
process are at the forefront of ethical business practises.
How they could have been handled better
:
Provide alternatives: Klingner had the option of providing a number of
solutions with differing prices and degrees of service in place of a pricey
proposal that was non-negotiable. The customer would have greater
control and flexibility as a result.
Explore a compromise: Klingner may have been amenable to discussion and
open to bargaining in order to address the client's concerns or financial
constraints.
Clearly state the value proposition: Klingner need to have described in
detail how the additional expense would benefit the customer. If they hired
the consultant at four times the cost, what specific benefits would they
receive?
Get client feedback: Klingner may have enquired about the client's thoughts
and worries regarding the choice. The customer would have felt better
understood and more invested in the process as a result.
Here are a few more ways that Klingner and Arnott could have handled the
client-consultant information transfer more skillfully:
Periodic progress checks: Arrange frequent check-ins or follow-up meetings to
gauge the success of the information transfer and quickly resolve any problems.
Customised documentation: To make the knowledge transfer materials more
useful and relevant, make sure they are tailored to the client's unique demands
and issues.
Role rotation and shadowing: Provide staff members the opportunity to
temporarily assume responsibilities on the consultant's team in order to obtain
first-hand knowledge and practical experience.
Peer-to-peer workshops: Set up sessions so that staff members from the client's
company may impart knowledge and experiences on one another and foster a
sharing of experiences.
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REFERENCE
Wickham, L., & Wilcock. J (n.d.). Case Study: Apollo Tech Solutions:
Part Four
https://conestoga.desire2learn.com/d2l/le/content/878288/viewContent/1729
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