Your Name_CS672_IP3

HIGHBALL BOWLING PRO SHOP SEMP 1 Highball Bowling Pro Shop Systems Engineering Management Plan – IP2 Your Name Colorado Technical University 5/29/2023

HIGHBALL BOWLING PRO SHOP SEMP 2 Executive Summary Highball Bowling Pro Shop is a small business that have four shops that are located within the local bowling alleys in Jackson, Mississippi and Flowood, Mississippi. Under this small organization there are a totally of 75 employees that are employed. As the organization continues to grow the stakeholders for the company would like the implement proper tracking of the inventories across all locations, proper tracking for the sale records across all locations, preserving and protecting the personal information on both online and in-store customers, providing the ability for customers to place orders in both the e-store and in store, establishing an online store and website, providing cash register functionalities, and successfully connecting to financial institutions to instantaneously approve or decline payment rather it’s credit, debit, or a check. In additional to that, they would also like the ability to track the working hours of their employees and transition to also becoming an e-commerce business. The current infrastructure is flawed, and it lacks the security features that are necessary to support an online store. Utilizing Cloud Computing and Artificial Intelligence (AI) tools will assist with enhancing the current infrastructure. The AI tools will assist with easy and quick construction, deployment, and managing the software. Hosting the application server and the database servers on the cloud platform comes with a plethora of benefits. Those benefits include easy upkeep and maintenance, security enhancements, economical improvements, and plethora of other benefits. The Cloud Computing comes with benefits that include data protection and security protection. These benefits will assist the company with keeping all

HIGHBALL BOWLING PRO SHOP SEMP 4 there’s an overage in the funding amount that is beyond the project budget. Those funds will be employed when or if there’s a need to expedite the proposal timeline at the extension of the SOW.

HIGHBALL BOWLING PRO SHOP SEMP 5 Document History Version Date Comments 1.0 5/21/202 3 Initial document. IP1 section updated. 2.0 5/29/202 3 Updated sections identified in IP2.  Introduction  Purpose  Mission/Goal Alignment  Document Overview  System Overview  Project Schedule

HIGHBALL BOWLING PRO SHOP SEMP 7 Table of Contents EXECUTIVE SUMMARY ........................................................................................................................... 2 DOCUMENT HISTORY ............................................................................................................................. 5 1. INTRODUCTION .......................................................................................................................... 9 1.1 P URPOSE ............................................................................................................................................. 9 1.2 O RGANIZATION ’ S M ISSION /G OAL A LIGNMENT ........................................................................................... 9 1.3 D OCUMENT O VERVIEW ........................................................................................................................ 10 1.4 S YSTEM O VERVIEW ............................................................................................................................. 11 1.5 P ROJECT S CHEDULE ............................................................................................................................. 12 2. SYSTEM ENGINEERING PROCESSES ............................................................................................ 14 2.1 P ROJECT O RGANIZATION ...................................................................................................................... 14 2.2 E NVIRONMENTS .................................................................................................................................. 14 2.3 D ECISION -M AKING P ROCESS ................................................................................................................. 14 2.4 S YSTEM E NGINEERING M ODEL .............................................................................................................. 14 2.5 S YSTEM E NGINEERING P ROCESSES ......................................................................................................... 14 2.5.1 Configuration Management ..................................................................................................... 14 2.5.2 Requirements Engineering ........................................................................................................ 14 2.5.3 Functional Analysis ................................................................................................................... 14 2.5.4 Design Processes ...................................................................................................................... 14 2.5.5 Development Processes ............................................................................................................ 14 2.5.6 System Integration .................................................................................................................... 15 2.5.7 Build Management ................................................................................................................... 15 2.5.8 Verification ................................................................................................................................ 15

HIGHBALL BOWLING PRO SHOP SEMP 8 2.5.9 Validation .................................................................................................................................. 15 2.5.10 Specialty Engineering ............................................................................................................. 15 3. SYSTEM DEPLOYMENT .............................................................................................................. 16 3.1 S ITE P REPARATION .............................................................................................................................. 16 3.2 S YSTEM I NSTALLATION .......................................................................................................................... 16 3.3 S YSTEM C HECKOUT ............................................................................................................................. 16 3.4 U SER T RAINING .................................................................................................................................. 16 3.5 S UPPORT E NGINEER T RAINING .............................................................................................................. 16 4. PRODUCT SUPPORT .................................................................................................................. 17 4.1 M AINTENANCE ................................................................................................................................... 17 4.2 L OGISTICS S UPPORT ............................................................................................................................. 17 4.3 D ISPOSAL .......................................................................................................................................... 17 5. CONCLUSION ............................................................................................................................ 18 REFERENCES ........................................................................................................................................ 19 6. APPENDICES ............................................................................................................................. 20 6.1 A PPENDIX A: G LOSSARY ....................................................................................................................... 20 6.2 A PPENDIX B: A CRONYMS AND A BBREVIATIONS ........................................................................................ 20

HIGHBALL BOWLING PRO SHOP SEMP 10 1.3 Document Overview Listed below is the outlined document overview for this documentation. In reference, this documentation aids as a single place for evaluating all properties of this project. The succeeding sections are categorized to integrate all the necessities of this planned project. Section 1 – In this first section, we will define and develop the objective of the project, the why and prerequisite of the project, the impacts and how is it going to affect the customers and the current market, and the who is the actual targeted audiences. Section 2 – In this section, the description of the capacity of engineering efforts will be defined, what is necessary for implementation, the efforts necessary to initiate the implementation, how will the requirements be congregated, what are the definitions that define concerns out of scope. Section 3 – In this section, the inclusive responsibilities, and roles for each phase of the development of the project will be defined and developed. Section 4 – In this section, the Resource planning established on the roles and responsibilities defined in the previous section will be described and reviewed. This section will also indicate the properties that are anticipated to be work on and addressed in each phase of project development. Section 5 – This section will develop and establish the Effort estimation for all phases of project development starting from the beginning of the project until completion, the tactics of effort approximation, effort approximation calculations established on the approved project model proposal.

HIGHBALL BOWLING PRO SHOP SEMP 11 Section 6 – This section will review and develop the conservational areas including the setups and an overall analysis of the best environment with a completed feasibility study. This completed feasibility study will aid with the determined approach. Section 7 – This section will designate the Tools and Technologies that will be utilized for the development of this project. On behalf of the POC’s, if a greater number of tools and technologies are included on the suggestion list bearing in mind negligible time and cost effort. Section 8 – In this section, the Risks and Contingencies that are anticipated on behalf of this project, the possibly known issues, and the mitigation plan will be identified and defined. Section 9 – This section will outline the route methodologies of which are outlined from implementation to follow, how the implementation of the process is expected to be completed, and the how and where are the process related documents are maintained. Section 10 – In this final section, the overall Communication Strategies that is anticipated to be followed during collaborating with consumers, stakeholders or end users will be outlined and identified. 1.4 System Overview The purpose of establishing this system is to assist and aid Highball with developing an online e-commerce application for a bowling pro shop. Highball stakeholders have just recently decided on a ROI that will increase overall customer satisfaction and profit. This is the first-time that the outfit will be entering an online experience for the store. The goal is to target returning and new customers. The application to be constructed will not negotiation on security, performance, reliability, and stability. The application will be integrating all new technologies that will yield results that is not limited to easy maintenance, obtainable, and cost effective.

HIGHBALL BOWLING PRO SHOP SEMP 13 user acceptance testing will be completed.

HIGHBALL BOWLING PRO SHOP SEMP 14 2. System Engineering Processes 2.1 Project Organization Highball Bowling Pro Shop is a small business that have four shops that are located within the local bowling alleys in Jackson, Mississippi and Flowood, Mississippi. Under this small organization there are a totally of 75 employees that are employed. Each pro shop has Shop Manager and operational staff. Withi n this company, the IT department split into two subdivisions, one set of staff works on Networking and another set of staff works on Software Development. During any company event or strategy meeting all the employees will come together either physically or virtually. 2.2 Environments The project environment will be upgraded by utilizing the Cloud Computing and Artificial Intelligence tool. But currently, the organization has two physical servers and it is in the headquarters building. All the company related data are stored on this server and on the same server the company internal applications are hosted. The company is planning to upgrade the network infrastructure to all their buildings by adding new firewall equipment’s, routers, switches and enabling Wi-Fi to throughout the building. After migration the application will be hosted on the cloud platform. 2.3 Decision-Making Process In S.S Fashion organization the sales and operational decision will be taken care by each store manager. All major company decisions will be taken care by the owner. The Decision- Making process is more important for the company growth. Before taking any decision on organization level the first step would identify the exact problem and gather the relevant information then it will be easier to measure the difference once they achieve the end goal. Due to Covid-19 pandemic the S.S Fashion organization sales went down. So, the organization took a decision to promote their business by using e-commerce platform. Before taking this

HIGHBALL BOWLING PRO SHOP SEMP 16 2.5.1 Configuration Management The configuration management is more complex phase in the project lifecycle, and it helps the engineering team to build a robust and stable system. The configuration management has several components, they are System Configuration, Network Configuration, and Software Configuration. System Configuration: The physical servers are planned to migrate to cloud environment. Based on the resource usage the VM will be spinning up on the cloud. This will reduce the infrastructure and server maintenance cost. Network Configuration: By adding network firewall protection devices, for which the existing router and switches should be upgraded. Also, planned to enable the WIFI mesh network to the entire building. Item Quantity Description Virtual Machine with Windows OS 2 1 D2 v3 (2 vCPUs, 8 GB RAM); Windows – (OS Only); 1 year reserved; 0 managed disks – S4, 100 transaction units; Inter Region transfer type, 5 GB outbound data transfer from West US to East Asia Item Quantity Description Cisco Router 2 Cisco Integrated Services Router 4431 Router - Modular - Gigabit Ethernet Cisco Firewall 2 Cisco ASA 5506-X Network Security Firewall Appliance Device - 8 Port - 10/100/1000Base-T - Gigabit - AES NETGEAR 52-Port PoE Gigabit Ethernet Smart Switch 2 Managed with 48 x PoE+ @ 380W, 4 x 1G SFP, Desktop/Rackmount, and ProSAFE Lifetime Protection Software Configuration: The project related tools and software will be enabled on the cloud platform. The below listed configuration setup is planned to use for the proposed project. Item Quantity Description

HIGHBALL BOWLING PRO SHOP SEMP 17 Azure Dev Ops Services 2 Azure Pipelines with 2 Microsoft-hosed Azure SQL Server 2 Single Database, vCore, RA-GRS Backup Storage, General Purpose, Provisioned, Gen 5, Local Redundancy, 1 8 vCore instance(s) x 730 Hours, 32 GB Storage, 0 GB Backup Storage 2.5.2 Requirements Engineering The project requirements will be gathered from different stakeholders and it will be evaluated by development team. After getting clearance from development team the project manager will send the BRD (Business requirement document) to the leadership team for the final approval. After final approval, if any changes on the requirement, the project manager will check with development team and come up with a new proposal or project timeline. This process will continue until the project completes. 2.5.3 Functional Analysis The proposed projects have multiple modules such as payment module, stock module, user module and reports module. Each module has its own functional behavior. During this phase the developer should analyses whether all the module is aligned with the business requirement. If any gaps found in the functional behavior, it should be captured on this phase. 2.5.4 Design Processes Based on the functionality requirement the hardware and software component will be designed during this phase. For creating hardware/software designs the following steps may be required, such as requirement analysis, market research, workshops, design work, prototypes, and delivery. For this project we are planned to follow the Iterative design process. The Iterative design process which repeats the implementation design by gathering the stakeholder feedback and refining the design.

HIGHBALL BOWLING PRO SHOP SEMP 19 Build Management: For this project the source code is planned to deploy by using CI/CD build method. The Continuous integration and Continuous deployment (CI/CD) perform the building, testing and application deployment activities altogether by using automation suites. 2.5.8 Verification During this phase, we should verify all the business requirements are delivered. The newly installed hardware and network system should be tested. Perform the application load test to make sure the VM is spinning up if the threshold exceeds. The application and database backup automation should be verified. 2.5.9 Validation Based on the V-model process approach a set of application related testing should be completed. The following testing will be conducted during validation phase. They are: Unit Testing, Integration Testing, System Testing and Acceptance Testing. 2.5.10 Specialty Engineering The Specialty Engineering is a set of quality attribute which is used for building a stable system. It follows the “ilities” quality attributes. For this project proposal, we are planning to implement the following “ilities”. Reliability: The software reliability testing it ensures the software consistency and trustworthy. The developer should consider the below following points to produce the high reliable software. We are planning to use CASE tools during the development and testing phase, which helps to detect the errors.   Error Avoidance   Error Detection   Error removal  Fault-tolerance Maintainability: The project source code will be maintained in the git repository and all the technical document will be maintained in the SharePoint. The document and source code version history will be maintained, and it will help for the future reference.

HIGHBALL BOWLING PRO SHOP SEMP 20 Scalability: In this project proposal, the application is planned to host on the cloud VM server. So, based on the application load the cloud automatically scale up the VM servers. The cloud internally uses the Kubernetes and docker engine, which helps to spin up the application instantly. Security: The application uses the HTTPS protocol and all data transactions on the web will be secured. Enabling the Windows based and role-based authentication for accessing the internal systems. The security assessment will be conducted on the application source code to ensure the software is secured.