System Requirements
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Virginia State University *
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583
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Industrial Engineering
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Dec 6, 2023
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Uploaded by AgentCamelMaster623
CMGT/555: Systems Analysis and Development
Week 3- System Requirements
Myesha Garnes-September 26, 2022
Introduction
WeLoveVideo, Inc. primary services provided are streaming videos, focusing on major
network shows, along with current and past movie releases.
The company has grown in size
and revenue, and has found that the database it uses to track customer data has become
obsolete.
The sales team is having a hard time determining its prospective customer
demographics and its current customer preferences, and the integration of a CRM or Customer
Relationship Management system with Adaptive Insights, a system currently used by Finance, is
desperately needed.
This new CRM will be used by all departments of the functional
organizational structure including Human Resources, Sales, Finance, Operations, and Product
Development.
This System Requirements Specification will outline in priority order, the
requirements of the CRM.
1.0
Non-Functional Requirements
1.1
Ability to support multiple languages and currencies for global sales
1.2
Must streamline sales and support
1.3
Be able to provide valuable insights about customers’ viewing and buying behaviors
1.4
Increase market shares
1.5
Must meet usability objectives for internal users and partners of major networks to
license and make their videos accessible to customers through WeLoveVideo, Inc.
1.5.1
Efficiency and intuitiveness of use
1.6
Provide on-going maintenance and support
1.7
User interface provides Accessibility to those with disabilities
1.8
Availability
1.8.1
Hours of operation/availability to users
1.9
Must ensure maximum security of WeLoveVideo, Inc. business and client data
2.0
Functional Requirements
2.1
Integration with Adaptive Insights for financial data
2.2
Hardware (PCs and etc.) upgrades in all departments to support use of new
software.
2.3
Allow Offline access to all departments
2.4
Integration with data email and calendar
2.5
Must migrate customer data from spreadsheet currently being used
2.6
Must allow users to log in using a username and password
2.7
Provide business reporting and analysis
The prioritization in this system requirements specifications document is based on the
Course Scenario for Assignments for this course.
The focus of the requested CRM
system for WeLoveVideo, Inc., from the perspective of certain users such as inside-sales
representatives, is for the CRM to improve its employee overall worker experience.
The
emphasis is placed on new and improved processes for each department to work, which
will in turn lead to increased market share.
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