case study 2
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School
Cleveland State University *
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Course
645
Subject
Industrial Engineering
Date
Dec 6, 2023
Type
docx
Pages
3
Uploaded by samilton87
1.
Draw a process flow diagram for the current SANDC?
2.
With the changing demand patterns, fewer full bins are being required and a greater
proportion of goods need to be picked at the picking stations. What alternatives may be
considered to accommodate this?
There are many alternatives may be considered to accommodate this first is to add a third
shift to SANDC. The SANDC was created for if they needed to add an extra shift it could
handle. By adding a third shift allows for easier time to meet demand and take some of the
pressure off. Secondly, by expanding the picking station it should help improve efficiency with
fewer full bins and more variety items. Thirdly, changing the size of full bins. Since demand has
changed and customers want a different assortment it makes sense to change the bins size to
easier to speed up the manufacturing process and allow for more bins to be stored in narrow aisle
storage. To help with shipping and loading of different bins trucks need to be reconfigured to fit
more tote bins that are smaller. Another option to help with alternative of changing demand
Weigh and scanned
items
Division of Load
Picking station
Mini load AS/RS
Received
Prep Order
Advance shipping Notification
Quality Control/
Packaging
AS/RS or OSR
Finished Goods
Narrow Aisle Storage
Dispatch
Consolidation
patterns is for John Lewis Partnership is pay closer attention to which items are being bought at
higher rate. If John Lewis Partnership knows the demand of the customers, they can produce
items at higher level with high and demand and produce items with lower demand at a slower
rate. An additional alternative is for items with higher margin and higher demand to be procedure
at higher rate.
3.
Should home shopping continue to have its own dedicated area within the SANDC, with
its own inventory and OSR equipment? How flexible is a SANDC to such changes in
demand patterns, and what are likely to be the key implementation issues for any future
operational change?
I think home shopping for John Lewis store should continue to be separate from the rest
of the department stores. John Lewis at home is completely different business model than
the retail company. John Lewis at home is what some people called D to C. Business to
directly to their customers. The company is already looking for alternative to help with
change in customers demand for their retail distribution adding the home goods will
cause a longer lead time for D to C customers. Also adding John Lewis at home to the
rest of business is going to increase costs of goods to customers and increase costs for
manufacturing the products to company itself. Because the distribution center would
increase cost have to be added and it would cost more for the company to produce the
product and negatively impact the profit margin of the products. SANDC is long-term
capital expenditure for the company created to be flexible. The key implementation issues
for future operational changes are costs and efficiency.
For example, to add the at home
shopping component they would have to reconfigure picketing station to deal with the
smaller batch size and expand the Quality Control/Packaging department to help improve
efficiency, service levels, and inventory.
4.
Continuous improvement is being sought in all operations. How can the present SANDC
operation be improved still further in terms of efficiency, service levels, ergonomics and
sustainability? What areas may be worthy of examination?
To improve operation in efficiency and service levels I think John Lewis Company
should implement the uses of RFID tags. The RFID tags would help the company
monitor the inventory better and leads to lesser mistakes. The RFID tags would help the
company improve service level because the company could immediately produce more
products as soon as the items are sold. Another way to improve service levels changes
what items are sold each store based on demands of customers of the area. For instance,
each store has different demands and sell at different levels for lower selling items the
quality level should be lower. To improve sustainability the company should continue to
invest in green initiatives and conditions in the warehouses for employees. For example,
Ford Company has history of paying employees a will as result the Ford Company is
considering a job in which people want. This led to higher caliber employees and
employees invested in the success of the company John Lewis could do the same.
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