Exam 1 Review
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School
The University of Tennessee, Knoxville *
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Course
413
Subject
Industrial Engineering
Date
Dec 6, 2023
Type
docx
Pages
6
Uploaded by GeneralValorAntelope31
1.
The work of logistics involves
a.
Transportation, inventory, ordering processing warehousing and facility network
design
2.
An increase in dwell time indicates that:
a.
Asset idle time compared to total time in the system has increased
3.
The goal of integrated logistics is to:
a.
Minimize operational expenditures while meeting customer service goals
4.
The basic unit of supply chain design an operational control is:
a.
The logistics performance cycle
5.
A cross-dock facility
a.
Convers incoming shipments from suppliers to outgoing shipments for delivery
6.
The ‘Pareto principle’ is:
a.
Useful for product profitability analysis
7.
A high-quality system offers high levels of inventory availability and predictable
operational performance. This is what known as:
a.
Service reliability
8.
The primary reason that total logistics cost has reduced as a percentage of GDP as what?
a.
Inventory has decreased as a percent of total cost
9.
The work of logistics involves which of the following?
a.
Transportation, inventory, order processing, warehousing, and facility network
design
10. Logistics costs drive a firm’s focus on speed and consistency.
a.
False
11. In providing service outputs to consumers, a disadvantage of internet retailers compared
to physical (‘bricks-and-mortar’) retailers arises in:
a.
Waiting time
12. In general, offering consumers high levels of service output in terms of greater spatial
convenience or product variety:
a.
Results in higher logistics and distribution costs
13. The most exacting measure of logistics performance regarding availability is:
a.
Orders shipped complete
14. The ultimate in logistics service measurement is:
a.
Perfect orders
15. Which of the following is not one of the ‘service outputs’ of a supply chain?
a.
Price
16. In general, studies find that stockouts?
a.
Average about 8% for retail stores
17. The difference between a ‘customer success’ focus and a ‘customer satisfaction’ focus is
that:
a.
Customer satisfaction deals with expectations, customer success deals with
requirements
18. In terms of customer accommodation focus, providing perfect orders to a customer would
indicate which level of commitment?
a.
Customer service
19. When performing consolidation, a warehouse is used to group ________ inbound
shipments into ________ outbound shipments.
a.
Many few, many large
20. A company with limited experience in warehousing and a need to establish temporary
warehouse facilities in multiple geographical locations would most likely use:
a.
Public warehouses
21. In cross-docking warehouse, inventory received from suppliers:
a.
Is not held in stock but instead moves directly from receiving to shipping
22. Warehousing offers four economic benefits, including consolidation, seasonal storage,
________ and reverse logistics.
a.
Sorting
23. A firm that supports an automotive assembly plant by providing just in time inventory is
engaged in:
a.
Sequencing
24. ‘Spot-stocking’ of inventory is the practice of what?
a.
Placing inventory in a local warehouse in anticipation of future need in that local
market
25. A customer has requested that the Jones firm perform product labeling in their
distribution warehouse. Jones firm is doing what?
a.
Performing value added services
26. When a firm holds inventory for a longer time than usual (for example, after purchasing
large quantities of inventory due to a quantity discount), the process is known as:
a.
Extended storage
27. In a warehouse, ‘slotting’ refers to what?
a.
Assigning products to a specific warehouse location
28. When all the products for a specific customer order are picked simultaneously throughout
the warehouse, the method being employed is called:
a.
Wave selection
29. A firm’s ability to satisfy customer requirements in a timely manner is referred to as:
a.
Responsiveness
30. Life cycle support requires:
a.
Cradle-to-cradle logistics
31. As a percentage of the GDP over the past decade US logistics costs have generally:
a.
Decreased
32. Consolidation is a strategy that results in:
a.
Increased shipments sizes
33. Transportation costs account for what percentage of total annual logistics costs in the IS?
a.
60%
34. Logistics performance is measured in terms of:
a.
Inventory availability, operational performance, and service reliability
35. Companies must first concentrate on delivery speed before focusing on delivery
consistency
a.
False
36. Logistics system should always use transportation that minimizes total transportation
costs
a.
False
37. According to the textbook, which of the following is not one of the 6 operational
objectives that must be achieved to operationalize logistical integration?
a.
Shipment size
38. After estimating a safety stock level, a logistician discovers that the average lead time
used to develop this estimate is actually 25% higher. This means:
a.
Safety tock requirements must be increased
39. In transactional marketing, companies are generally oriented toward short-term
interaction with their customers
a.
True
40. Orders shipped complete is a measure of:
a.
Availability
41. Tom William is the Director of Customer Service for XYZ Logistics. He has been
charged with developing a Customer Success strategy for key customers. To accomplish
this goal, he should:
a.
Design a strategy that includes value added services
42. Martha Johnson the CLO of Star Fame Industries is concerned about a possible stockout
of a key product occurring during a replenishment performance cycle. How can she
address this concern?
a.
Both a and b
review product demand patters, examine performance cycle lead
time history
43. Which of the following is an example of a warehouse service benefit?
a.
Spot stocking
44. Speed, Consistency, Flexibility, and Malfunction Recovery are examples of
a.
Operational Performance Measures
45. What type of satisfaction quality gap exists when internal performance standards do not
adequately or accurately reflect customer expectations?
a.
Standards gap
46. This is an example of
a.
Echelon-Structure Logistics
47. Logistics competency is an example of:
a.
Customer Service
48. The placement of specific products in selected pallet location is called:
a.
Slotting
49. Multi-firm operational integration across a supply chain is referred to as:
a.
Supply chain synchronization
50. Full-Line stocking is an example of an economic benefit provided by a warehouse.
a.
False
51. Direct Shipping typically uses which type of transportation services combined with
information technology:
a.
Expedited
52. Slow moving inventory with erratic demand should be:
a.
Centralized
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53. Slow moving inventory, such a automobile replacement pares with erratic demand,
should be
a.
Centralized
54. The 80/20 rule is also known as the:
a.
Pareto principle
55. When a firm ‘spot stocks’ inventory they are engaged in ________
a.
Placing inventory in a local warehouse in anticipation of future need
56. One function of a distribution warehouse is consolidation, which means the facility is
being used to ________
a.
Group small inbound shipments into one large outbound shipment
57. A firm that supports an automotive assemble plant by providing just-in time inventory is
engaged in ________
a.
Sequencing
58. A firm that groups small shipments for delivery to retail mall is doing ________
a.
Consolidation
59. When orders are shipped directly to the customer, it is called
a.
Drop shipping
60. Which of the following is not a benefit of public warehousing?
a.
Typically unionized
61. Public warehouses typically have
a.
Low fixed and high variable costs
62. Best warehousing practice is to ________
a.
Allow fast-moving products to move quickly through the warehouse
63. The focus on warehousing has shifted from passive storage to which of the following
a.
Strategic inventory assortment
64. Warehouses can improve service in which of the following three ways?
a.
Spot stocking, full-line stocking and value-added services
65. Which of the following is not a type of sorting that occurs in a warehouse?
a.
Returning
66. Warehouse employees who accomplish picking, storage, receiving and outbound tasks
are called
a.
Associates
67. The use of a Warehouse Management System (WMS) to route trucks on-demand is called
a.
Task interleaving
68. Material such as air bags, wood, or metal used to brace product for transit is called
a.
Dunnage
69. As a managerial guideline, warehouses should be filled
a.
75% to 85%
70. When customers settle for performance that is less than what they want or need the result
is identifies as:
a.
Customer Sacrifice
71. The economic principle exploited because transportation rates decline when small
shipments are consolidated into larger shipments is called:
a.
Economies of scale
72. Which of the following is not a logistical integration objective?
a.
Speed
73. Investment should be in handling rather than stationary equipment
a.
True
74. Among the 4 generic service outputs needed to satisfy customer requiems developed by
Bucklin is included:
a.
Waiting or delivery time
75. The fill rate measures the magnitude or impact of stockouts over time
a.
True
76. In today’s logistical environment, consistency is frequently views as a firm’s performance
in terms of on-time delivery
a.
True
77. Transportation requirements are satisfied by all of the following ways expect:
a.
Waiting to decide what service to select
78. Logistical systems should use transportation that minimizes total system cost
a.
True
79. In some cases, low-cost, slow transportation is satisfactory:
a.
True
80. The shorter and more consistent the delivery time, the less safety stock a customer must
maintain to meet desired customer service levels
a.
True
81. The inventory stocking strategy at a facility has a direct impact on the transportation
efficiency
a.
True
82. A firm should strive to offer high availability (fill rates) and consistent delivery (lead
times) for all products
a.
False
83. The profitability of a customer depends on the products purchased, the volume, the
accuracy of the forecast, and all supplemental services required to develop an ongoing
relationship
a.
True
84. The more the responsive the supply chain design, the greater the importance of accurate
and timely information on customer purchase behavior
a.
True
85. The logistics facility network should be continuously reviewed and updated
a.
True
86. Life cycle support requires cradle-to-cradle support
a.
True
87. Moving inventory from a secondary to active storage locations is called
a.
Replenishment
88. Generally, _______ movements are preferred in warehouse operations
a.
Longer
89. Shipping consists of order ________ and outbound transportation equipment loading
a.
Verification
90. The lift truck is not ________ for long distance horizonal movements in a warehouse
a.
Economical
91. Receiving teams are responsible for reporting ________, ________ and ________ to the
admin office so it can be shared with the shipper for reconciliation
a.
Over, short, and damage
92. Mechanized
lift truck, carousels
a.
Semiautomated
automated guided vehicle, robotics, flow racks
b.
Automated
automated storage / retrieval
93. An E-fulfillment facility typically must process a large number of very ________ orders
which translated into the use of flow-________ practices to consolidate orders for
shipments which are _______ scanned and tracked
a.
Small, through, electronically
94. Two basic methods of order selection are _______ selection and ________ selection
a.
Discrete and wave
95. One tool firm’s use to support ongoing accuracy and help avoid complete physical
inventories is called _______ counting.
a.
Cycle
96. The primary barriers to warehouse automation are high _______ investments and low
degree of ________
a.
Capital and flexibility
97. AS/RSs seek increase materials handling productivity by providing maximum storage
________ per square foot of floor space and to minimize direct ________ required in
handling.
a.
Density and labor
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