4-2 Applied Activity- Hospital Clerk Scenario SSGB
docx
keyboard_arrow_up
School
Southern New Hampshire University *
*We aren’t endorsed by this school
Course
331
Subject
Health Science
Date
Dec 6, 2023
Type
docx
Pages
4
Uploaded by Dhowardfamily74
4-2 Applied Activity: Hospital Clerk Scenario
IT-331:Human Factors in Tech
Southern New Hampshire University
Shamika Grant-Bibbs
Professor Sandra Cirel DeLaus
November 19, 2023
Report: IT Accommodations for Disabled Intake Clerks
This report presents recommendations for reasonable IT adjustments for an intake clerk
returning to work after an extended illness, with physical limitations on her left side and
continuing vision difficulties. The primary focus is on technology, work environment changes,
and training/support tools to allow a smooth transition back to her employment as an intake
clerk.
Recommendations for Technology:
It is suggested that a combination of hardware and software solutions be used to solve the clerk's
physical and visual restrictions. Speech recognition software, such as Dragon NaturallySpeaking,
is suggested to allow hands-free operation, accounting for her left side's weakness. The
advantages of this solution include its low cost and long-term benefits, while the disadvantages
may include a brief learning curve. JAWS screen reading software is also advised to improve
access for the visually impaired. This software's advantages include excellent communication
with on-screen content. To further support the clerk's visual needs, the final recommendation is
to invest in a high-contrast, large text display monitor. This method offers a complete remedy
that tackles both physical and visual issues.
Workplace Environment Suggestions:
A comfortable and productive work environment is crucial for clerks. The workstation should be
updated to support the input devices. To minimize physical strain, an adjustable desk and
ergonomic chair are recommended. Enough light is required to help with vision difficulties, and
an LED desk lamp with adjustable brightness is advised. This arrangement seeks to give a
pleasant, accessible, and visually appealing workspace, contributing to the clerk's general
happiness and efficiency.
Recommendations for Training and Support:
A thorough orientation is required for the recommended technologies to be properly
incorporated. Training sessions should be held for Dragon NaturallySpeaking, JAWS, and the
new display monitor. For extending assistance, it is advised that a dedicated technical support
system be put in place either in-house or through a contracted agency. This support system was
created to address any technical issues as quickly as possible, minimizing problems to the clerk's
activity. It is also recommended to organize training sessions for coworkers on access and
specific adjustments. This multifaceted strategy promises that the clerk not only has the
necessary supplies but also has access to regular instruction and a supportive work environment.
These guidelines give a thorough strategy for accommodating the intake clerk's limitations,
promoting an easy transition back to work. The suggested technology, work environment
changes, and training/support resources are carefully selected to solve the clerk's particular
needs. This strategy ensures not just meeting the requirements of accessibility laws but also
developing an open and encouraging work environment for all employees.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
References:
Charytonowicz, J. (2000). Tomorrow's ergonomics.
Proceedings of the Human Factors and
Ergonomics Society ...Annual Meeting,
6
, 194.
https://ezproxy.snhu.edu/login?qurl=https%3A
%2F%2Fwww.proquest.com%2Fscholarly-journals%2Ftomorrows-ergonomics%2Fdocview
%2F235476283%2Fse-2%3Faccountid%3D3783
Halstead-Nussloch, R., & Carpenter, W. (2004). Teaching and Learning Design: Commonalty
and diversity in ergonomics, HCI and Architecture Design education.
Proceedings of the
Human Factors and Ergonomics Society . . . Annual Meeting
,
48
(10), 1170–1174.
https://doi.org/10.1177/154193120404801005