Brianna Marshall

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Critical Incident Manual Brianna Marshall AJS 555 University of Phoenix Dr. Frank Mineo

Critical Incident Manual A crisis may be hard to predict but preparation is important just in case something does occur. Being prepared for the worst allows everyone the ability to be able to act and respond to any type of emergency in the organization. The incident command system (ICS) enables coordinated responses among various jurisdiction and agencies while establishing common processes for incident level planning and resource management (What is the Incident Command System?, n.d.). ICS is the model tool for command, control and coordination of a response and provides means to coordinate the efforts of individual agencies as they work toward the common goal of stabilizing the incident and protecting life, property, and the environment (Introduction to ICS, n.d.). Incidents can range from minor to major but no matter the size it requires responses from different agencies requiring a coordinated effort to ensure effective responses and efficient, safe use of resources (Introduction to ICS, n.d.). Organizational Chart

Roles Incident Commander –No matter the size of the incident an incident commander is always present. The incident commander is responsible for on-scene management until the command authority is transferred (Safety, Prevention and Crisis plan handbook, n.d.). There operational duties include:  Ensuring overall incident safety.  Providing information services to internal and external stakeholders, such as disaster survivors, agency executives, and senior officials.  Establishing and maintaining liaison with other agencies participating in the incident.  Authorize the release of information  Activate and deactivate functions or positions as need for the specific incident Public Information Officer - Assigned by the incident commander, the public information officer acts as the official spokesperson for the district. The PIO is the contact for any persons seeking information about the incident and the school's response. It is adamant that the public information officer is giving out accurate information. When it comes to the media the public information officer will follow the school's guidelines in place (Safety, Prevention and Crisis plan handbook, n.d.). Safety Officer- The safety officers' job is to make sure everyone is safe. The safety officers will work closely with responders, conduct risk analysis, and stop any unsafe activities (Safety, Prevention and Crisis plan handbook, n.d.). Liason Officer - Serves as a point of contact for other response organizations participating in the operations. They would provide briefings to school administration and other agencies. Monitor incident operations to identify any current or potential problems between the school and response agencies (Safety, Prevention and Crisis plan handbook, n.d.).

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Operations- If an operations chief is appointed then its duties are to implement technical and tactical expertise dealing with the problem at hand. They develop and implement strategies and tactics to carry out the incident's objectives. Organize, assign, and supervise all the tactical or response resources assigned to the incident (Safety, Prevention and Crisis plan handbook, n.d.) . Such as:  Student care and Release  Student supervision  Health services/First Aid  Search and Rescue  Student Reunification  Manage the Staging Area if one were established. Planning Section - The Planning Section helps ensure responders have accurate information, such as the number of students remaining in the building. The planning chief can provide maps and floor plans and more listed below:  Collecting, evaluating, and displaying incident intelligence and information.  Preparing and documenting Incident Action Plans.  Tracking resources assigned to the incident.  Maintaining incident documentation.  Developing plans for demobilization. Logistics - Logistics can assist the Incident Commander and Operations Section Chief by providing the resources and services required to support incident activities. During a school incident, Logistics is responsible for ensuring that there is sufficient food, water, and sanitation supplies. They are also responsible for arranging buses for evacuations and communication

equipment (Safety, Prevention and Crisis plan handbook, n.d.) . Some other logistics duties are listed below:  Ordering, obtaining, maintaining, and accounting for essential personnel, equipment, and supplies.  Providing communication planning and resources.  Setting up food services.  Setting up and maintaining incident facilities.  Providing support transportation.  Providing medical services to incident personnel ( not injured students) . Finance & administration - The one who worries about paying for the response efforts for the incident. Responsible for all financial aspects associated with an incident (Safety, Prevention and Crisis plan handbook, n.d.) . There duties consisted of:  Contract negotiation and monitoring.  Timekeeping of personnel and equipment.  Cost analysis.  Tracking and compensation for injury or damage to property occurring at the incident.  Keep a running tally of the costs associated with the incident.  Work closely with Logistics to ensure we can contract for and procure the resources necessary to manage the incident. 16 Critical Infrastructure Chemical Sector Commercial Facilities Sector Communication Sector Critical Manufacturing Sector Dams Sector Defense Industrial Base Sector Emergency Services Sector Energy Sector Financial Services Sector Food & Agriculture Sector Government Facilities Sector Healthcare & Public Health Sector

Information Technology Sector Nuclear Reactors, Materials, & Waste Sector Transportation Systems Sector Water & Wastewater Sector List of Incident Command System Forms Needed  ICS Form 201, Incident Briefing  ICS Form 202, Incident Objectives  ICS Form 203, Organizational Assignment List  ICS 204 Form, Assignment list  ICS Form 205, Incident Radio Communication Plan  ICS Form 205A, Communications List  ICS Form 206, Medical Plan  ICS Form 207. Incident Organizational Chart  ICS Form 209, Incident Status Summary  ICS Form 213, General Message Crisis, Disaster & Emergency Crisis, disaster and emergency are three very serious issues that can occur in organizations. Organizations should plan accordingly when it comes to these situations and have plans in place just in case of occurrence. These three words differ in definition but have shown to be interdependent, interconnected and overlap. An emergency is a serious, unexpected, and often dangerous situation requiring immediate action (Introduction to Emergency Planning, n.d.) . An emergency may happen quickly and unexpectedly while also needing emergency services. Serious damage occurs and even the loss of life. A disaster is a sudden accident or a natural catastrophe that causes great damage or loss of life (Introduction to Emergency Planning, n.d.) . Disasters can occur naturally like tornadoes, hurricanes, earthquakes, floods, wildfires, mudslides or droughts (Disaster Preparedness, Response, and Recovery, n.d.) . They can also be human caused which may include mass shootings, chemicals spills or terrorist attacks (Disaster Preparedness, Response, and Recovery, n.d.). Disasters have shown that people who experience disaster may face resilience which is the ability to cope which shows that resources are going to be needed after the fact to help with stress and hardships that people may face ( Disaster Preparedness, Response, and Recovery, n.d. ). A crisis is a time of intense difficulty or danger

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( Introduction to Emergency Planning, n.d ). A crisis may disrupt an entire social system whether it be an organization, a family or nation (Deluzio, 2021) . Disasters, emergencies and crises can and do overlap (Deluzio, 2021) . That is why one person’s crisis may be another person’s emergency, while both persons are experiencing the same disaster (Deluzio, 2021) .

References 1. Critical Infrastructure Sector . (n.d.). CISA. https://www.cisa.gov/topics/critical- infrastructure-security-and-resilience/critical-infrastructure-sectors 2. Deluzio, E. (2021, December 9). Disaster, Emergency, and Crisis Definitions by Phung Pham . https://aea365.org/blog/deme-tig-week-disaster-emergency-and-crisis-definitions- by-phung-pham/ 3. Disaster Preparedness, Response, and Recovery . (n.d.). SAMHSA. https://www.samhsa.gov/disaster-preparedness 4. ICS Forms . (n.d.). FEMA. https://training.fema.gov/icsresource/icsforms.aspx 5. Introduction to Emergency Planning . (n.d.). https://www.museumoflondon.org.uk/Resources/e-learning/emergency-planning-tool/ s01p02.html 6. Introduction to ICS . (n.d.). New York State Department of Health. https://www.health.ny.gov/professionals/ems/pdf/srgics.pdf 7. Safety, Prevention and Crisis plan handbook . (n.d.). Othello School District. https://www.othelloschools.org/Page/1514 8. What is the Incident Command System? (n.d.). FEMA. https://emilms.fema.gov/is_0029a/groups/27.html

Brianna Marshall

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