mile delivery pmal104
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Date
Dec 6, 2023
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docx
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Uploaded by ChefHyenaMaster954
Name- Nirmal Kumar
Student Id- 239648670
Campus – Algoma University Brampton
Assignment-Proposal Writing
Course- PMAL104 Business writing and communications
Instructor-Beverly Gordon
Subject: Proposal for Enhanced Last-Mile Delivery Services
I'm writing to provide a suggestion for increasing FedEx's last-mile delivery
services. FedEx has constantly shown its dedication to delivering items with
rapidity, reliability, and efficiency as a recognised and innovative logistics
organisation. In order to exceed consumer expectations and obtain a
competitive edge in the market, I think there is a chance to further optimise
the last-mile delivery experience given the rapid rise of e-commerce and
rising customer demands.
Overview of the proposal
1. Delivery Route Optimisation:
Use cutting-edge technology and real-
time data to implement complex route planning and optimisation methods,
ensuring the most effective and economical delivery routes. This will cut
down on gasoline use, speed up deliveries, and enhance overall operational
effectiveness.
2. Real-time updates on package location:
Anticipated delivery dates,
and delivery status would be sent to clients to improve tracking capabilities.
This will raise satisfaction, decrease consumer inquiries, and promote
transparency.
3.
Introduce flexible delivery:
alternatives including nighttime and
weekend deliveries, time-slot flexibility, and alternate delivery places (such
lockers or retail partner pickup sites). Customers' various needs and
schedules would be allowed, enhancing convenience and lowering missed
delivery efforts.
4.
Contactless Delivery Solutions:
Create and put into use contactless
delivery solutions that put the health and safety of the client first. Options
could include little personal interaction during delivery, computerised
recipient verification, and scanning QR codes for delivery proof.
5.
Delivery Notifications and Alerts:
Increase the channels of
communication by offering consumers with proactive delivery notifications
and alerts, such as SMS updates, email notifications, and push notifications
through the FedEx mobile application. Customers will be educated and given
more influence over their experience as a result.
6. Customer Feedback and Ratings:
Create a feedback system to gather
client opinions on the last-mile delivery process. Examine this feedback to
find areas that need work and to inspire ongoing service improvement.
7. Eco-Friendly Initiatives:
Put in place eco-friendly initiatives like adding
electric vehicles to the fleet of delivery trucks, maximising vehicle loads to
cut down on carbon emissions, and looking into eco-friendly packaging
options. This will show FedEx's dedication to sustainability and help create a
more environmentally friendly future.
Implementation plan :
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1. Perform a thorough review of the current last-mile delivery operations,
taking into account customer feedback, operational data, and industry
benchmarks.
2. Based on the study, specify major areas for development and set down
precise goals and objectives for each improvement.
3. Make the necessary technological investments in order to execute the
suggested improvements, ensuring flawless system integration.
4. Create a thorough schedule and action plan for every improvement,
clearly defining roles and deadlines.
5. To enable a seamless transition and adoption of the expanded delivery
services, train and educate staff members on the new systems, procedures,
and customer service guidelines.
6. Use key performance indicators (KPIs) like on-time delivery rates,
customer satisfaction scores, and other metrics to routinely assess and
monitor the performance of the new initiatives.
7. Determine crucial areas for development in light of the analysis and
Continually enhance and improve last-mile delivery services in light of client
feedback, market trends, and cutting-edge technologies.
Financial Considerations:
An initial expenditure will be needed to
implement the suggested improvements, including infrastructure
development, technological upgrades, and staff training. However, these
efforts are anticipated to have a major long-term impact, including growing
market share and consumer satisfaction.
Conclusion:
By accepting these suggested changes to the last-mile delivery services,
FedEx will not only be able to fulfil the changing demands and expectations
of its clients but will also be able to maintain its position as a market leader
in logistics. We're certain that these changes will lead to higher customer
happiness, better operational efficiency, and more competitiveness in the
market.
References:
Chen, L., Huang, R., Lu, Y., Zhang, X., & Zhao, Y. (2022). Last-mile delivery for
online retailing: Models, algorithms, and optimization. European Journal of
Operational Research, 296(3), 993-1015.
Huang, Y., & Zhang, H. (2020). An Improved Vehicle Routing Algorithm
Considering Real-Time Traffic for Last-Mile Delivery. Mathematical Problems in
Engineering, 2020, 1-13.
Kim, H. J., & Son, Y. J. (2022). Environmental optimization of vehicle routing
for last-mile delivery considering carbon emissions. Journal of Cleaner
Production, 334, 147281.
Kumar, V., & Jamal, A. (2019). The influence of customer engagement on
purchase intentions in B2B e-commerce: The mediating role of trust. Journal
of Retailing and Consumer Services, 49, 258-265.
Li, Z., Zhao, S., Hu, J., & Hu, Z. (2020). Contactless delivery in logistics:
Consumer adoption and operational performance. Journal of Operations
Management, 66(8), 1233-1252.
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