ENG 2050 Quiz Ch 4 and 5 (2)
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2050
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Dec 6, 2023
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Uploaded by ChefNeutron19676
ENG-2050-82245
Business and Technical Communication
Student Name/ID:
Quiz
:
Chapters 4 and 5 (20-Point Total)
Directions
: After having read the assigned chapters, respond to each of the following
questions/items. Use complete sentences unless otherwise instructed.
Chapter 4
1.
Three reasonable criteria for ethical judgment are obligations, __________, and
consequences.
Ans. Ideals
2. Ethical decisions are always “black and white.”
(True
or
False)
Ans. False, ethical decisions are not always black and white because we sometimes have a gray
area.
3.
Falsifying data, using visual images to conceal the truth, and suppressing knowledge the
public needs are all examples of __________ abuse.
Ans. Falsifying data and using visual images to conceal the truth is a form of communication
abuse.
4. Ethical employees owe their greatest loyalty to
(a) themselves;
(b) clients and customers;
(c) their company; or
(d) wherever they decide their primary obligations lie.
Ans. (d) wherever they decide their primary obligations lie.
5. According to the textbook, what is a manner in which, or which staff person can an employee
turn to (if available), to report on-the-job ethical abuses?
ENG-2050-82245
Business and Technical Communication
Ans. According to the textbook whistle blowing (going public) is a way employees can report on
the job ethical abuses. The text also recommends finding out if your company has an
ombudsperson, which is a person who helps employees file complaints.
6. – 7.
Short Essay Question
: In a few sentences, explain the difference between “groupthink”
and teamwork.
Teamwork is a group collectively working together to achieve a common goal.
Groupthink is
when a group agrees on an idea without collective reasoning. The difference between
teamwork and groupthink are that during teamwork ideas are brainstormed and disagreements
are made but during groupthink an idea is proposed, and everyone agrees in order to not upset
anyone in the group.
Chapter 5
8. A collaborative group functions best when each of its members has equal authority.
(True
or
False )
Ans. False, the group should appoint a manager who is responsible for assigning task and
enforcing deadlines.
9. In collaborative projects, all tasks should be completed collectively.
(True ___
or
False ___)
Ans. False, the group must decide on which task will be completed individually and which task
will be done collectively. Dividing task will enable efficiency.
10. To run effective face-to-face meetings, one (1) important guideline is to
(a) set an agenda but be flexible enough to let the group focus on a single issue if they want to,
(b) avoid wasting people’s time by rehashing minutes from the last meeting,
(c) devote each meeting to one person’s prepared contributions, or
(d) highlight points of disagreement.
Ans. (b) avoid wasting people’s time by rehashing minutes from the last meeting
ENG-2050-82245
Business and Technical Communication
11.
Name two (2) technologies that enable virtual teamwork.
Ans. Two technologies that enable virtual teamwork are email and video conferencing.
12. State one (1) source of potential conflict in a collaborative group.
Ans. One possible source of conflict in a collaborative group is cultural differences. Cultures have
different ways of expressing themselves, which can lead to misunderstandings.
13. Name two (2) guidelines for managing a collaborative project.
Ans. Two guidelines for managing a collaborative project include: submitting regular progress
reports and developing procedures for dealing with interpersonal conflicts.
14. What is the purpose of an “observer” in a meeting?
Ans. The purpose of the “observer” is to keep track of what worked or did not work during a
meeting.
15. What is one (1) important purpose of taking minutes during a meeting:
what do the
minutes ensure?
Ans. One important purpose of taking minutes during meeting is to keep track of what was
discussed during a meeting. This ensures that everyone has the same understanding of the
meeting goals and outcome.
16. State one (1) strategy for managing potential conflict in a meeting.
Ans. One strategy for managing potential conflict in a meeting includes taking everyone’s feeling
and opinions seriously.
17. When using
active listening
during a meeting, explain the 90/10 rule and how that rule can
be beneficial in a meeting.
Ans. The 90/10 rules simply means that you should spend 90 percent of your time listening, and
10 percent speaking during meetings. The 90/10 rule can be beneficial during a meeting as
listening shows trust and a willingness to learn. It also decreases the chance of conflicts during
meetings.
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ENG-2050-82245
Business and Technical Communication
18. – 20.
Short Essay Question
: In a few sentences, explain the difference between
reviewing
a
team’s work and
editing
it.
Why is each process important?
The reviewing process of a team’s work consist of the reviewer evaluating the document from
the point of view of the audience. The reviewing process is simply checking how well the
document resonate with its intended audience. When reviewing documents, you check for
accuracy and usefulness to the audience. The editing process on the other hand is where the
document is fixed. During the editing stage the document is altered to be more readable. When
in the process of editing, sentences are rephrased, and spelling mistakes are corrected. The
reviewing stage is important as it makes sure the content in the document is relevant to the
audience. The editing stage is important because it makes the document more concise and free
of grammatical error.