BSBCRT511 Assessment Task 1_Thammarat

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Australian Pacific College *

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BSBCRT511

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Electrical Engineering

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Apr 3, 2024

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Assessment Cover Sheet Student Name (Please write in block letters) THAMMARAT RATTANACHAN Student ID IBN210209 Unit Code / Unit Name BSBCRT511 - Develop critical thinking in others Assessment No. 1 Date of Submission Student Declaration: I certify that:  I declare that I have received sufficient training prior to the assessment.  I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.  I have read the Assessment and Student Handbook and I understand all the rules and guidelines for undertaking assessments.  I give permission for my assessment material to be used for continuous improvement purposes. Student Signature: Thammarat Date: 1/4/24 Trainer/Assessor Feedback Trainer/Assessor Signature_______________________ Date: ____ / _____ / ______ Result: □ Satisfactory | □ Not Satisfactory Assessment Task 1 BSBCRT511_V1.0 Page 1 of 13

Assessment method-based instructions and guidelines: Written Questions Assessment type  Written Questions Instructions provided to the student: Assessment task description:  This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.  The Written Questions is comprised of twelve (12) questions  You must respond to all questions and submit them to your Trainer/Assessor.  You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task Applicable conditions:  All Written Questions are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).  You must read and respond to all questions.  You may handwrite/use a computer to answer the questions.  You must complete the task independently.  No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.  As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor. Location:  This assessment task may be completed in: ☒ a classroom ☒ learning management system (i.e. Moodle), ☐ workplace, ☒ or an independent learning environment.  Your trainer/assessor will provide you with further information regarding the location for completing this assessment task. Instructions for answering the written questions: Assessment Task 1 BSBCRT511_V1.0 Page 2 of 13

 Complete a written assessment consisting of a series of questions.  You will be required to answer all the questions correctly.  Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.  Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.  Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.  You must write your responses in your own words.  Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.  When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source. Purpose of the assessment This assessment task is designed to evaluate student’s knowledge essential to develop critical thinking skills in others within a professional context and industry settings and knowledge regarding the following:  Knowledge of the key features and characteristics of critical thinking concepts and approaches  Knowledge of the key features of existing workplace objectives, processes and resources  Knowledge of the key characteristics of organisational learning environments and related learning systems  Knowledge of the key legislative requirements relating to workplace procedures  Knowledge of the key sources of reliable information relevant to workplace procedures  Knowledge of the key features of industry best practice approach to instruction on critical thinking methods  Knowledge of the models of critical and creative thinking  Knowledge to lead a team and individuals to develop critical and creative thinking skills Task instructions  This is an individual assessment.  To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.  To be assessed as Satisfactory in this assessment task, all questions must be answered correctly. Assessment Task 1: Written Questions Provide your response to each question in the box below. Assessment Task 1 BSBCRT511_V1.0 Page 3 of 13

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Q1: Answer the following: 1.1. Explain the concept of critical thinking? Write your answer in 30-50 words. 1.2. Explain the critical thinking process in 250-300 words. 1.3. What approach can you use to develop critical thinking skills by remembering the communication that you had with someone? Write your answer in 100-150 words. Answer The critical thinking is the intellectually disciplined process of actively and skilfully conceptualising, applying, analysing, synthesising, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action. We have few steps to find out the Critical thinking: • Identify the problem or situation, then define what influenced this to occur in the first place. • Investigate the opinions and arguments of the individuals involved in this process. Any time you have differences of opinions, it is vital that you research independently, so as not to be influenced by a specific bias. • Evaluate information factually. Recognizing predispositions of those involved is a challenging task at times. It is your responsibility to weigh the information from all sources and come to your own conclusions. • Establish significance. Figure out what information is most important for you to consider in the current situation. Sometimes, you just have to remove data points that have no relevance. • Be open-minded and consider all points of view. This is a good time to pull the team into finding the best solution. This point will allow you to develop the critical-thinking skills of those you lead. • Take time to reflect once you have gathered all the information. In order to be decisive and make decisions quickly, you need to take time to unwrap all the information and set a plan of attack. If you are taking time to think about the best solution, keep your workforce and leaders apprised of your process and timeline. • Communicate your findings and results. This is a crucial yet often overlooked component. Failing to do so can cause much confusion in the organization. Those have few things you have to know or find out the answer to help you develop critical thinking skills. • Know exactly what you want- So ask yourself: what do I want? What do I expect to get out of this? Until you find the answer to these questions you’re not going to know the right decision is. • Deal with your biases- By allowing yourself to consider different perspectives you might find yourself hitting upon solutions you hadn't previously considered. • Accept the fact that you’re not always right- it is ok to make mistakes and no matter who we are, we all make them. • Break it down- being able to see the big picture is great but it’s even better if you can Satisfactory response Yes ☒ No ☐ Assessment Task 1 BSBCRT511_V1.0 Page 4 of 13

break things down into smaller sections. Don’t overcomplicate things- overcomplicating things is something a lot of us have in common. It is necessity to think things through, but it only makes things difficult if you begin overthinking. You must discover the fine line between positive thinking and overthinking. Q2: Answer the following: 2.1. How can you use critical thinking questions to identify the learning needs of the employees? Write your answer in 50-100 words. Manager can always ask yourself those 4 questions to identify the learning needs of the employees. • Is it possible to teach employees critical thinking? • How can I assess a person’s critical thinking skills? • What are the necessary steps in critical thinking skills in employees? • How can managers improve critical thinking skills in employees? 2.2. What is formal and informal learning? What methods can be used to deliver formal and informal learning? Write your answer in 100-150 words Answer 2.2. Formal Learning- Formal learning refers to a type of learning program in which the goals and objectives are defined by the training department, instructional designer, and/or instructor. Informal learning refers to learning that occurs away from a structured, formal classroom environment. For the Formal learning methods Face-to-face and Online training. For the Informal learning methods is organic and unplanned, it’s more difficult to identify tangible ways it is used within your organization. However, it’s important to note that informal learning is already happening in your business. Satisfactory response Yes ☒ No ☐ Assessment Task 1 BSBCRT511_V1.0 Page 5 of 13

Q3: How can you assess the effectiveness of current learning systems used in the company? Write your answer in 250-300 words. We have some step to effectiveness of current learning systems used in the company 1. Make the content creative, actionable and meaningful While creating content for your courses, create creative and visually appealing content. Add high-quality visuals, charts, and infographics. Instead of using a text box, you can use a drop-down menu or radio button wherever possible. 2. Create distinct user groups Employees might be from different backgrounds, have different experiences and different levels of technical and non-technical skills. Giving the same training to all the employees won’t be efficient as they will need customized learning based on their experience and skills. 3. Make good use of user groups and profiles Based on the job profile, department and positions, categorize the learners into common groups. Once you have the groups formed, you can create or assign customized learning paths for the members of the group. That way, group members will only see the most relevant material and learning resources. This will help them improve their productivity and build skills in weak areas. 4. Implement branding and improve the aesthetics Branding is an excellent way of making employees take pride in ownership. Furthermore having easy-to-understand and visually attractive videos and learning material will significantly improve employees’ learning experience and effectiveness of the learning management system. 5. Gamify the experience of learning management system Gamification is a great way to motivate employees to gain more skills and improve the learning management system. Connect all the online training courses and modules via a gamified structure and/or point-based reward system. 6. Create a multi-platform learning system The primary purpose of building a learning management system is so that employees can learn anytime, anywhere, using any device they prefer. Building a web-based responsive platform that supports multiple browsers and devices will help you to provide online training that satisfies the needs of team members. 7. Gather feedback and ask for recommendations regularly Learners are the best people to tell you what is best about the current system and what are the areas that could be improved. Conduct usability tests of the system and collect feedback about how it can be improved even further. Also, gather input and recommendations for improving the actual content as well. You can ask them to share their benchmark and what they need the most. Continuous feedback and improvements will lead to the best LMS software and online training. Satisfactory response Yes ☒ No ☐ Assessment Task 1 BSBCRT511_V1.0 Page 6 of 13

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Q4: Answer the following questions: 4.1. Prepare a list of four (4) Australian federal anti-discrimination laws the businesses must comply with. Age Discrimination Act 2004. Disability Discrimination Act 1992. Racial Discrimination Act 1975. Sex Discrimination Act 1984. 4.2. Provide a brief explanation of the purpose of any two (2) anti-discrimination law. Write your answer in 50-100 words. It ensures that no one is denied their rights because of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, or birth. In addition to those grounds, discrimination on certain other grounds may also be prohibited. Satisfactory response Yes ☒ No ☐ Q5: Under Equal Employee Opportunity regulation, what are different grounds of discrimination? Prepare a list of any ten (10). 1. sex, 2. race, 3. religion, 4. marital status, 5. pregnancy, 6. sexual preference 7. parental status. 8. Age 9. Skin colour 10. background Satisfactory response Yes ☒ No ☐ Explain the following critical thinking concepts: Satisfactory response Assessment Task 1 BSBCRT511_V1.0 Page 7 of 13

Q6: a. Analysis b. Synthesis c. Evaluation Write your answer in 100-150 words. Analysis is mean: a detailed examination of anything complex in order to understand its nature or to determine its essential features: a thorough study doing a careful analysis of the problem and a statement of such an examination. • Synthesis is mean: the composition or combination of parts or elements so as to form a whole. The production of a substance by the union of chemical elements, groups, or simpler compounds or by the degradation of a complex compound protein synthesis. Evaluation is mean: to determine or fix the value of and to determine the significance, worth, or condition of usually by careful appraisal and Yes ☒ No ☐ Q7: How can you use the following procedures to maximise individual and team access to learning opportunities? a. Procedures to hire and promote critical thinkers b. Build a culture of learning Write your answer in 150-200 words. a. We have 7 tips to encourage critical thinking in the workplace. 1. Encourage Employees to Express Opinions. 2. Brainstorming – Solutions and New Ideas. 3. Data-driven Analysis. 4. Be a Problem Solver. 5. Invest in Training and Development. 6. Review and Analyse Outcomes. 7. Be a Role Model. B. 9 actionable ways to develop a culture of learning 1. Make Learning A Core Organizational Value. ... 2. Develop Personalized Learning Plans. ... 3. Give Personalized Career Coaching. ... Satisfactory response Yes ☒ No ☐ Assessment Task 1 BSBCRT511_V1.0 Page 8 of 13

4. Lead By Example. ... 5. Provide The Right Rewards. ... 6. Have The Right Learning Environment. ... 7. Encourage Knowledge Sharing. 8. Ingrain Learning In Your Hiring Process 9. Create A Meaningful Training Program Q8: Answer the following: 8.1. What are the different sources of information used to prepare workplace procedures? Write your answer in 30-50 words. 8.2. What is WHS information used for? Write your answer in 100-150 words. 8.3. What are the different sources of WHS information? Write your answer in 100- 150 words. Answer 8.1. For customer and employee information used to prepare workplace procedures. Emails, mail, and faxes. Charts and graphs. Monthly financial reports. 8.2. WHS performance data informs the business decisions of managers and other stakeholders. WHS reports often focus on measures such as Lost time injury (LTI) & LTI frequency rate (LTIFR) which are inappropriate for informing WHS due diligence and management decisions. 8.3. Sources of Work Health Safety information are like books, newspaper articles, flyers, pamphlets, and educational videos explaining the regulations set out by the WHS Act. Satisfactory response Yes ☒ No ☐ Q9: Answer the following: 9.1. What is a performance development plan? What are the benefits of the performance development plan? Write your answer in 50-100 words. 9.2. What are workplace objectives? Why do we need to set up workplace objectives? Satisfactory response Yes ☒ No ☐ Assessment Task 1 BSBCRT511_V1.0 Page 9 of 13

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Write your answer in 30-50 words. 9.3. How should organisations write work objectives? Write your answer in 30-50 words. Answer 9.1. A performance development plan is a tool for improving employee performance. And the benefits for PDP is helps managers and employees identify areas for improvement, set goals, measure progress, and outline a strategy to achieve those objectives. 9.2. Workplace objectives are specific goals a company sets out to achieve in a specified time frame. The reason we have to set up the objectives is it may be limited or ongoing in nature and generally guide the way a business operates. 9.3. We can follow those tips to write work objectives. • Keep it Simple. Focus on objectives you know you can achieve in the given timeframe. • Be Specific. • Cascade Your Objectives. • Make it Measurable. • Don't Worry About Stretch Goals. • Break Key Results into Smaller Goals. • Celebrate and Recognize. Q10: What is PDCA? What are the four (4) phases of the PDCA cycle? Write your answer in 70-120 words. 10: PDCA is mean Plan-do-check-act. The four phases of the PDCA: 1. Plan: Recognize an opportunity and plan a change. 2. Do: Test the change. Carry out a small-scale study. 3. Check: Review the test, analyze the results, and identify what you've learned. 4. Act: Take action based on what you learned in the study step. Satisfactory response Yes ☒ No ☐ Assessment Task 1 BSBCRT511_V1.0 Page 10 of 13

Q11: Answer the following: 11.1. What are the fundamental aspects of critical thinking? Write your answer in 50- 100 words. 11.2. Explain the following models of critical and creative thinking in 100-150 words each. a) Paul-Elder critical thinking framework b) Thinking triangle or ‘Bloom’s Taxonomy’ 11.1 Critical-thinking standards are the fundamental means by which one evaluates one's thinking. That is, they are the standards a person uses to judge how well he or she is thinking something through. They include clarity, accuracy, relevance, precision, depth, and several others. 11.2a Critical thinking is that mode of thinking – about any subject, content, or problem — in which the thinker improves the quality of his or her thinking by skillfully taking charge of the structures inherent in thinking and imposing intellectual standards upon them. 11.2b This Manipulative is an enhancement to Story Grammar Marker® and contains 5 elements that connect and interact among each other to enable students to think about their thinking: to infer, solve problems, resolve conflicts, take perspective and more! Thinking deserves its own hands-on tool. Satisfactory response Yes ☒ No ☐ Insert the required/ model answers here Q12: How can you lead a team and individuals to develop critical and creative thinking skills? Write your answer in 100-150 words. • Mandate a Question Checklist. • Have Team Brainstorming Sessions. • Require a Possible Solution Before Assisting. • Teach Communication, Discourage Assumption. • Implement Fun Weekly Challenges. • Encourage Workplace Wellness. Satisfactory response Yes ☒ No ☐ Assessment Task 1 BSBCRT511_V1.0 Page 11 of 13

• Allow Failure to Happen. • Separate Result from Process. Assessment Task 1 BSBCRT511_V1.0 Page 12 of 13

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Assessment Task 1 BSBCRT511_V1.0 Page 13 of 13 Marking Criteria: This is an ungraded unit. Your result is based on the evidence you provide to meet the criteria for competence as specified in the unit of competency. You will receive a result of either Satisfactory or Unsatisfactory. If your result is Unsatisfactory you will be required to redo incorrect questions and resubmit your work. Criteria assessed Comments Satisfactor y Unsatisfactory Question 1 Y Question 2 Y Question 3 Y Question 4 Y Questions 5 Y Question 6 Y Question 7 Y Question 8 Y Question 9 Y Question 10 Y Question 11 Y Question 12 Y Overall result: With the satisfactory completion of the above tasks the student will be deemed competent in this assessment. Satisfa ctory Unsatisfactory (Resubmi t Required)

BSBCRT511 Assessment Task 1_Thammarat

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