unit_20_business_process_modelling_tools_learning_aims_b_c_version

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BTEC Assignment Brief Qualification Pearson BTEC International Level 3 Certificate in Information Technology Pearson BTEC International Level 3 Subsidiary Diploma in Information Technology Pearson BTEC International Level 3 Foundation Diploma in Information Technology Pearson BTEC International Level 3 Diploma in Information Technology Pearson BTEC Level 3 National Extended Diploma in Information Technology Unit number and title Unit 20: Business Process Modelling Tools Learning aim(s) B: Examine an organisation’s business processes and activities to inform improvements C: Develop a plan to improve an organisation’s business processes and activities. Assignment title Planning business change Assessor Issue date Hand in deadline Vocational Scenario or Context You have obtained a work-experience at a small, local company that rents automobiles but make a limited use of IT. You have been tasked with finding out how they might employ technology to improve their business processes. Since the current paper-based ordering procedure is complicated and prone to mistakes, he is eager to find a method that: • makes the rental automobile ordering process quick and easy, ensuring that all necessary data is gathered and that options that are unavailable or incompatible are avoided. • makes sure that documents about choices, costs, deadlines, and customer requests are readily accessible to everyone • makes sure that each car rental case's status is updated. Task 1 Your presentation on leveraging technology to help business processes was quite intriguing to the company's director. He has now requested that you create and assess a strategy for enhancing the consumer ordering process, including the BTEC Assignment Brief v0.2 BTEC Internal Assessment QDAM Nov 2019

use of technology. You must complete the following tasks in order to achieve this. • Meet with a member of the staff and go over the attached order form and the existing ordering procedure, making notes on your conversation. - Create a model (annotated diagram) of the current ordering process, after which. - Evaluate the current ordering system and how it satisfies the demands of the company. - Determine where the current process might be improved. • Develop a plan using change management processes to improve the rental process, as well as the use of technology to meet the business requirements. • Take part in a discussion about your proposal with the company director while taking notes on what is said. Following your discussion, adjust and improve your plan in light of the feedback you receive. Then, provide an evaluation of the feedback's value in helping you in making the plan better. • Go over your refined plan with the director and explain the decision you made. To give proof, your tutor will record the conversation. • Write an evaluation in which you consider both the model of the current rental process and your proposed plan to improve it, and how likely they would be successful. Your evaluation must consider both positive and negative factors, be clear, balanced, and fluid, and use real-world examples that are precise and measurable. Present the evidence that you have shown individual responsibilities, time management skills, and ability to research, plan, and make high-caliber, well-founded recommendations and judgments for improvements to the business process. A work plan for finishing the assignment and a witness statement from your tutor should be included. • You must demonstrate, for instance, how you have fulfilled goals and planned, managed, and used your time effectively. • Reviewed and addressed results, making use of comments from others. • Behaved properly while working on the task, demonstrating professionalism, manners, and support for others, timely and effective leadership and accountability as well as personal responsibility. • Evaluated results to guide well-founded, high-quality recommendations and conclusions • Effectively used the right communication techniques. Checklist of evidence required Business process model Analysis of existing system Original improvement plan Discussion notes BTEC Assignment Brief v0.2 BTEC Internal Assessment QDAM Nov 2019

Improved plan Assessment of the usefulness of feedback received Recording of decision justifications Evaluation of model and plan Criteria covered by this task: Unit/Criteria reference To achieve the criteria you must show that you are able to: BC.D2 Evaluate the plan against the model, showing the effectiveness of the new business process and activities. B.M2 Analyse the ways in which an existing business process supports an organisation’s requirements. C.M3 Justify decisions made in a plan to improve a business process. B.P3 Produce a clear model for an existing business process which supports an organisation’s requirements. B.P4 Assess an existing business process used to support an organisation’s requirements and identify potential improvements. C.P5 Produce a plan for improving a business process with technology and change management that supports an organisation’s requirements. C.P6 Assess how feedback has been used to refine the plan to improve a business process and activities to support an organisation’s requirements. Sources of information to support you with this Assignment Books: Johnston, G. Business Process Re-engineering, Amazon Media EU S.à r.l. (Kindle Book - ASIN: B0076WBWI4 Worthington, I and Britton C. The Business Environment. Pearson, 2104, ISBN-13: 978- 0273756729 Ould, M. Business Process Management: A Rigorous Approach. BCS, 2005. ISBN-13: 978-1902505602 Other assessment materials attached to this Assignment Brief Example order form Ordering process Car rental – Order form Date: ……………………………. Order taken by: …………………………………. Customer name: ……………………………. Address: ……………………………. Town: ……………………………. Postcode: ……………………………. Contact number: ……………………………. Car options selected BTEC Assignment Brief v0.2 BTEC Internal Assessment QDAM Nov 2019

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Part Options selected Price In stock Car Model Car Color Other options Total price Notes Estimated pickup date Signature: ……………………………. BTEC Assignment Brief v0.2 BTEC Internal Assessment QDAM Nov 2019

Ordering process - People ask about available cars and prices on the car rental website or by calling. - Customers can see car options and details in the online catalog. After they choose a car, they can book it online or by phone, and this information is saved. - The system sends an email to confirm with booking details. The booked cars are labeled as "reserved" in the system. - The worker checks bookings and makes sure they're right. If customers want extras, like GPS, the worker adds them. - The boss checks if the car and extras are there for the booking. - If the car isn't there, the boss contacts the customer and suggests other options. - Once the car is available, the order is "confirmed" in the system. The worker gets the rental contract ready, with rules and things. - Customers come to the rental place to get their car. The workers check their info, talk about the rules, and give the car. - Customers drive the rented car for the time they booked. If they need more time, they can ask. - Customers give the car back when the rental time ends. The workers look at the car for problems and fuel. They write down any problems and talk to the customer. - The worker makes the bill for the time, extra things, and any problems. Customers can pay there or online. - The booking is done in the system. The car is cleaned and made ready for the next booking. BTEC Assignment Brief v0.2 BTEC Internal Assessment QDAM Nov 2019

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