HCS 131T.WK2

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HCS/131T: Business Communication Skills For Health Care Professionals Wk 2 Discussion: Communication Preferences [Initial Reply due Thurs] Discussion Topic Imagine that you are a medical and health information manager . Your supervisor generally prefers receiving email or instant messages rather than having face-to-face meetings or talking on the phone. Watch the Interpersonal Communication Skills video to gain real-world insight about communicating in the health care field. What are your communication preferences? Do you think it’s important that your communication preferences match your supervisor’s communication preferences? Why or why not? Regardless of personal preferences, what are 2 situations where you think it would be better to request a meeting or make a telephone call to discuss an issue rather than send an email or instant message? What are 2 situations where you think an email or instant message would be better? Provide rationale. Response Requirements By Thursday , respond to the questions above in a minimum of 175 words. By Monday , post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member. New Group 1 22  Responses |  40  Replies Responses (22)
Casey Scheff 8/8/23, 10:58 AM  NEW My communication preference is in person in person is more effective in my experience. Communication is by far is very important in the healthcare industry and to make sure that the communication is clear and understood in person. With emails, text messages, can be taken way out of context, possibly leaving co worker, staff, frustrated, maybe they have questions, and there left no answers. I do not feel that it is important to match your supervisors preference. People communicate differently and need to do so in what makes them comfortable. I do not feel that any issue should be discussed via email or messaging especially in the healthcare I feel like if it’s an issue, it should be maybe memo to the staff about a date and time but it definitely should be an in person, face-to-face communication to discuss an issue. Situation 1: Employee appreciation, would be in person (meeting) Situation 2: Reminders/memo: would be something to communicate over email, text or letter. Reply | Hide Replies (1)  NEW Chasity Evans Hello Casey, I also agree with you that face to face or person to person is far more effective with communication amongst peers. It leaves no room for error most of the time. I have gotten to where I do text far more than I have face to face conversations. I also agree with you that you supervisors preference. In my eyes it is that a supervisors job is to match their employees that are beneath or them because no person is the same and they can not all be dealt with the same. You can not change who people are. A business or an office can not be ran alone or with one person. I also agree any issues or
private matters should never be discussed by email or text. Sensitive subjects should always be treated as such. Reply  •   8/9/23, 12:04 AM  NEW Kelsie Shields 8/7/23, 10:53 AM I believe my professional communication preference is calling or email. I can be very forgetful and having a fast paced job some days, can be the biggest distraction for me. I tend to just call the person so I won't forget. If I do have time, I will sit and send an email. In my experience email gets a quicker response. I realize most people do not like to talk on the phone, or aren't able to at that moment. I do think communication preferences should match the other's in your work environment. For example, my boss works the evening shift, while most of us come in for the morning/ afternoon shift. We all are coming and going throught out the day, and we all work different hours. Emailing each other is the easiest and most efficient communication preference for us. So in my opinion, yes, it should match your boss, or work environment. My personal preference, however, is texting. Once I'm home for the evening, I barely answer my phone. I am usually at a practice or doing something that involves my kids, and trying to concentrate on a call isn't ideal. Also after having my phone attached to my hand all day at work, I don't really care to see it much in the evening. Reply | Hide Replies (2) Pamela Magee Good Morning Kelsie, I can see how your strategy of calling and emailing is an excellent tracking method for you, especially working different shifts from the Supervisor. And given that it matches your supervisor's communication preference, it aids in an open exchange of ideas and thoughts, something we learned from our lessons this week. Reply  •   8/7/23, 12:09 PM Miguel Uribe
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Good Evening Kelsey, Email and text messaging are beneficial when communicating, especially when you and your boss very opposite work schedules. I would have to agree with you when you state a phone call or email would be your preference, which makes sense. I would also use the same communication method. However, in my experience if I don't receive a response the next day, I would follow up with a phone just avoid and delays or miscommunications. I believe this also allows for a brief conversation and opens lines of communication and builds trust, I believe. Reply  •   8/8/23, 1:37 AM Kelly Hernandez 8/6/23, 8:48 AM As we begin to wrap up Week 2, what is your biggest takeaway from this week's materials? What is one thing you can implement in your future (or current) healthcare role? Reply | Hide Replies (4)  NEW Lynn Layton Kelly, I believe the biggest takeaway that I have from this week's study videos is how to decode messages more efficiently. While I most defiantly don't claim to be perfect I have always tried to be professional when responding to my fellow co-workers and especially my superiors. I realized this week while I was self-reflecting, that I tend to speak rather quickly instead of taking the time to completely decode one's message before I respond back. I've learned to attune myself to cultural context when Im translating a complex message. I try to be flexible in response to different conditions of each environment and to work hard to establish empathy with people involved in each situation.
In the future, I plan to practice being an effective decoder by reading into the subtitles and not mistranslating them. I plan on letting culture play a bigger role in the impact with the level of tactfulness I choose to use. And last but not least I've learned to watch my hand gestures. I grew up in a manner in which we use our hands to enhance what we are trying to communicate. While that is acceptable In a home setting, it is not appropriate in a workplace type of environment. Reply  •   8/6/23, 1:00 PM  NEW Stephanie Missey This week was interesting for me. Even though I knew about all the different ways we communicate, sometimes we forget about the ones that are not verbal. I would say that my body language is what i am going to work on. I tend to forget that not everyone, new employees or employees on other shifts, know me good enough to read my body language. And I feel like alot of times that is why some of the new staff, upon meeting me for the first time, say that I come off a bit standoffish. So I am definately going to implement working on making myself more approachable to new staff. Reply  •   8/6/23, 11:09 PM  NEW Amado Fraga Well, first and foremost let me say that this week’s reading and video materials were very informative, and I can say that I honestly learned a lot this past week. A lot of it, that might have been obvious to some, I never really thought about. For example, hand gestures and position were something I never paid much attention to. At least not how others may interpret it. I always tend to cross my arms when standing, whether I’m talking with someone or just there. I had no idea someone could take that as I’m not in the mood for conversation or maybe I’m unapproachable. I think I’m a nice guy, but now thinking back I have been told that I look mean or angry a lot of the time. Nothing could be further from the truth, but now I
understand it could be due to my non-verbal cues. Mind blown. It’s definitely something I’ll be more conscious of moving forward. Reply  •   8/7/23, 3:38 PM  NEW Leelee Dawson This week I have learned how to have an open preference when it comes to communication. Although I may feel that face to face communaction is the best way to go. Because it gives more clarification, and you are able to see emotions and sincerity. Sometimes a supervisor may only have time to have instant messages available. I am also learning new ways to communicate with diverse cultures. I have always treated people how I want to be treated. Although I may have a pleasant attitude and a joy to be around. I am also learning not to be so quick to stereotype someone. In order for me to be a great leader I must be more understanding of all generations and not just seniors. The first thing I think is what is best for the client. Going forward in the medical field I am going to step out of my shoes and think of more than just the client. Reply  •   8/7/23, 11:18 PM  NEW Morgan Simmons 8/5/23, 2:11 PM I am definitely one of those people that believe there is a time and a place for everything, straight forward or face to face phone conversation type of woman but pending on the situation a text will suffice. I can think of 2 scenarios where I had to pick my settings to plan a meeting or conversation. There was one moment with a customer where she had experienced the death of her husband. The initial conversation she called to get more insight on beginning the process of transferring the homeowner's policy to her name. Although it had been at least 6 months since her husband passed and she was just beginning the transfer of ownership, I knew this situation still had to be approached with care regardless. Using the right words and having empathy came naturally. Instead of emailing the customer for the 2nd follow up I chose to schedule a time to talk with the wife over the phone. Before I actually initiated the call for a conversation, I had to confirm the steps to take with my supervisor and that was done via email. My supervisor is always busy and unfortunately these situations are normal requests. It was
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okay to email my supervisor, but for the circumstance the customer needed to be handled differently due to circumstance. Another totally different situation that I encountered was when I was requesting time off. I scheduled a meeting with my supervisor to get approved to take a lengthy amount of time away from work. It started with an email to request a meeting to discuss why I needed the time, and how much time I was requesting. The meeting went well and we were able to come to a compromise. My preferences for communication do not have to be the same as my supervisors. However, I do expect him/her to be honest with me, even if it is something I may not agree with and lead with integrity. Working for someone, we will not always like when someone is ordering us around or what they simply are asking us to do but respect is also definitely required. Respect for the workplace and each other is crucial in keeping things afloat. Lead with purpose and then you can gain the trust and earn a certain level of loyalty from employees that being lead. Edited by Morgan Simmons on Aug 5, 2023, 2:15:30 PM Reply Raschel Arbuckle 8/5/23, 7:02 AM When ur comes to communicate preferences I prefer text message or phone communication. However I do know that that is probably not the best communication preference considering the fact it’s usually better face to face to be able to see the body language, which tends to give a better understanding of the situation. I believe it’s important that being on the same communication preferences with my supervisor could be important to a certain degree. I’m a very shy speaker though so face to face is not exactly the best approach.. Reply | Hide Replies (5)  NEW Kelly Hernandez Several of you, including Raschel, have brought up a good point regarding face-to-face communication and addressing a sensitive topic where someone may need to ask questions, receive rationale behind a decision, or the ability to read body language. Class, let's expand further on why it might be important to have a face-to- face conversation when the matter being discussed is serious in nature.
Why might a face-to-face conversation be more appropriate in scenarios where sensitive information is being delivered? What might some examples of this look like? Reply | Hide Replies (2)  •   8/5/23, 12:13 PM  NEW Heather Larkan Face-to face conversations usually consist of questions, brain storming and discussion. Using an employee write up or even a possible termination scenario, this is a situation where I just don't believe an email communication or text message would be appropriate. A lot of things need to be considered among supervisors. What was the offense? Was it serious enough for immediate termination? How long has the employee been there? Was this their first offense? So many things need to be discussed. In most cases, it shouldn't be a cut and dry situation. It may have a simple oversite, it could have been miscommunication by a supervisor. I know at a company I worked for in the past, the supervisor changed my schedule during my days off without communicating the information to me. When I returned to work on my days off, based on my schedule before it was changed, I was 4 hours late for my shift. The supervisor chose to write me up for it. I asked for a meeting to discuss the situation. I explained that I had not been notified of the schedule change and had I been notified, I would have arrived at work on time and the write up was taken off my work record. 8/7/23, 4:42 PM  NEW Casey Scheff Face to face (in person) communication regardless of the situation I feel means more to the other as well it shows how you are physically mentally involved 8/8/23, 11:05 AM  NEW Raschel Arbuckle I feel it’s important to have face to face conversation when the situation at hand is of serious, because a person actions and body language will tell how the other party is receiving the conversation or info giving to them. A persons reactions,facial and physical actions are hard to hide face to face. Reply  •  
8/6/23, 4:34 PM  NEW Leelee Dawson Hi Raschel I understand where you are coming from. I have had my share of shy moments. I used to text my coworkers or supervisor instead of face-to-face meetings because I feared the outcome. And the only reason I converted over my preferences is because I had a moment where I texted a coworker and the text did not express the importance of the situation. Personal for me text messages do not show the emotion or sincerity. Text messages can be misread and cause confusion in the workplace. Although text messages are the new norm in workplaces it is not always the best. I have very shy coworkers in the call center, but I always inform them to speak up so we can help. And what I noticed as well is that sometimes my text messages do not always deliver, just like emails. But being in this class have defiantly opened my eyes to having open preferences. Reply  •   8/6/23, 10:10 PM  NEW Meaghan Benson 8/5/23, 1:16 AM My communication preference for the most part is email and or instant message. I am more of a visual person and when it comes to communicating it just has been easier for myself being able to go back and re read what was spoken about. I find myself when on a phone call, video call, or even face to face, I am actually pen and paper in hand taking notes because I want to be sure of myself and what I got from the conversation and not forget most of what was said. Also I will often forget and or get tongue tied when having a verbal conversation that it then becomes frustrating. I do feel when communicating verbally I end up not being able to express what is needed for the conversation and afterwards I end up with a lot of "should of" and "what if" , which then gives me an uneasy feeling pertaining to that conversation and or situation. I do believe that when yourself and your supervisor both communicate the same way it actually is easier when having conversations. As long as there is prompt replies within the conversation. I have had it to where I would email a
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supervisor that was in a different city and every time I would need some information he would call me and when he spoke it was rather fast and he didn't like to repeat things that I wanted to just clarify, so it made it rather hard for myself to make sure that what was being asked and or done was all that was needed and or correct. Reply | Hide Replies (2)  NEW Troi English Hi, Meaghan I am also a visual person and prefer to write most things down when communicating. I keep planners, notebooks, pens, and notepads handy just in case I need to write anything down. I find it stays in my head longer and relieves some of my anxiety being able to look back and reread them. Sometimes so many things happen in a day that I will often forget what I was said in pervious conversations so, having a pen and paper handy always helps me remain on track throughout my day. Reply  •   8/5/23, 2:34 PM  NEW Chasity Evans Hello Meaghan, Well before covid I always had to talk in person or on the phone. I absolutely hated texting also because it made my fingers hurt. Well since I have discovered the dis like for this. I have gotten to if I can't do it through, text, email or online I will not do it. I have also became more visual as well. Sometimes it is also nice to be able to refer back to conversations. Sometime I also forget what was said as well. Honestly it feels rude and comes off rude to have to call back or pull a person backside to ask them what they said. I also get tongue tied as well. This happens especially when someone puts me on point with a question and of course I typically know the answer bit it completely throws me off and I will suddenly forget everything. Which is embarrassing and frustrating. You can't simply delete something that comes out of your mouth. Of corse asking someone to repeat always tends to make them angry, upset or frustrated. Reply  •   8/8/23, 9:31 PM 
NEW Kristen Pennington 8/4/23, 4:53 PM : As a professional, I have always believed that communication is key to success in any job. Different people have different communication preferences, and it is important to understand and respect these preferences to ensure effective communication. Personally, I prefer direct and concise communication - I like getting straight to the point and avoiding any unnecessary small talk. However, I understand that not everyone shares this preference. Some people prefer a more personal approach, with small talk and friendly conversation before getting down to business. In my opinion, it is important for communication preferences to match between a supervisor and their employee, as it can greatly affect the working relationship and productivity. If there is a mismatch in communication preferences, it can lead to misunderstandings, frustration, and even conflict. For example, if a supervisor prefers a more personal approach, with small talk before getting down to business, and an employee is more direct and to the point, the employee may come across as rude or uninterested in building a relationship. On the other hand, if a supervisor prefers a more direct approach, and an employee is too chatty and informal, they may come across as unprofessional. Therefore, it is important to have open and honest communication about communication preferences and to try and find a middle ground that works
for both parties. This can lead to a more productive and positive working relationship, and ultimately, better results for the company. In conclusion, communication is key in any job, and understanding and respecting communication preferences is crucial for effective communication. Matched communication preferences between a supervisor and employee can lead to a more productive and positive working relationship, while mismatched preferences can lead to misunderstandings, frustration, and conflict. Reply | Hide Replies (3)  NEW Pamela Magee Kristen, I enjoyed reading your post. Effective communication in all aspects of life is essential. In the workplace, matching the supervisor's preferred level of communication will create a valuable working relationship. You want team members and co-workers to see the cohesion; this helps the flow in the workplace. If co-workers' sense that there are communication issues, they take advantage of that, each wanting to pick sides, and it divides the office, which will likely cause conflict, affecting the services provided. I agree with your conclusion matching your supervisor communication preference is conducive and bring harmony. Reply  •   8/4/23, 8:39 PM  NEW Morgan Simmons Hello Kristen, I liked this, and I definitely agreed with your response to the discussion. Communication is the key to being successful in any relationship. it is really important for us to stop and understand the room we are reading to be able to communicate effectively. Alot of times people go in with intentions that any and everyone should just understand what we are saying and not considerate in the types of styles of communicating. Everything seems to get misunderstood and more times than none we are not giving certain situations the chance when they are worth giving. I believe some work environments; the supervisors are expecting certain things, but they also lack the capacity to communicate or gain the understanding from their employees. So, it looks they do not care how or what the employees feel or think, and the work relations appear to be one-sided both ways. I agree, It is best to find a middle ground and just gain as much understand as possible so that communicating does not feel like a strain or struggle. Reply  •  
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8/5/23, 2:28 PM  NEW Chasity Evans Hello Kristen I admire yiun for your approach on communication and your outlook on it as well. I love people of whom are just like you. There never beating around the bush and always straight to the point. You of course never have to guess where you stand with you I'm sure. I always try to be straight with people but of course for me I always worry about hurting people's feelings or angering them lol. Sometimes I wish I did not..so of course I tend to entertain the small talk or at times trying to sugar coat things. But however due to only life experiences whether professional or personal I am finding my patience with the small talk and all that dying off. You learn to quit being so accepting of people and there words and seeing more of their actions. I would not say I am nieve or gulible but i did trust more than i do now. I have also come to realize why people are the way they are and why the communicate like you. Well my feelings are no so easily hurt. 1# a email would be best to call a meeting for the office 2# for some jobs a text to the boss to call into work or to ask another employee to cover a shift Edited by Chasity Evans on Aug 8, 2023, 11:51:30 PM Reply  •   8/8/23, 9:21 PM  NEW Kelly Hernandez 8/4/23, 2:54 PM After watching the video below, Diplomacy and Tact: The Art of Interacting With Other People, what is your biggest takeaway? What is one thing you can put to practice in the next week? Diplomacy and Tact: The Art of Interacting With Other People Reply | Hide Replies (3)  NEW
Kristen Pennington I once had a friend who was a master of diplomacy and tact. He always knew how to interact with people in a way that made them feel respected and valued. He never spoke ill of anyone and was able to diffuse tense situations with ease. From my observations of him, I learned that the key to diplomacy and tact is to always listen first. By actively listening to what someone has to say, you can better understand their perspective and respond in a way that shows you care about their thoughts and feelings. Another important aspect of diplomacy and tact is to choose your words carefully. It's easy to say something in the heat of the moment that you might regret later. By taking a moment to think before you speak, you can ensure that your words are thoughtful and respectful. My biggest takeaway from observing my friend was that diplomacy and tact are not innate qualities. They are skills that can be learned and developed over time. By practicing active listening and choosing my words carefully, I can become better at interacting with others in a way that fosters positive relationships. In the next week, I plan to put these skills into practice by actively listening to my coworkers during meetings and choosing my words carefully when responding to their ideas and suggestions. I believe that by doing so, I can improve my relationships with my colleagues and become a more effective team player. Reply  •   8/4/23, 4:59 PM  NEW Meaghan Benson After watching the Diplomacy and Tact video and also with doing the learning activity for this week. I have learned that in some situations instead of just acting fast and speaking on things right in that moment. It is actually better to wait until you have decoded all of the interaction and can better
react to it. I know that in some situations you don't exactly have time to do all that and that is when your active listening, thinking before you speak and understanding of what the situation is has to be quick but you also need to be aware of the way you speak when responding. I know that the tone of voice, facial and body movements and or expressions and either the words being said to you can definitely make you feel as if they are responding to you in a negative way and don't take any of your thoughts and or feelings into consideration. Reply  •   8/5/23, 1:53 AM  NEW Lynn Layton Kelly, After watching the Diplomacy and Tact video series, I found myself proud of myself as I like to think I already engaged in this manner of communication. While I'm no expert, I do find myself trying to be diplomatic all the time, especially in a work environment. I try to be flexible in response to different conditions of each environment and to work hard to establish empathy with people involved in each situation. I need to work on my delivery and timing I imagine. I tend to not always take the time to decode a message before I encode it. That was a very lengthy video In which I appreciated very much. I gained much knowledge from it and took extensive notes on everything the instructor went over. I plan to practice being an effective decoder by reading into the subtitles and not mistranslating them. I plan on letting culture play a bigger role in the impact with the level of tactfulness I choose to use. Reply  •   8/6/23, 12:01 PM  NEW
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Chasity Evans 8/4/23, 2:25 AM Well for me I would much rather have a face to face conversation with someone the text or and email. So many times something I have said has been taken so terribly wrong by a person. Of course one of the people I have had this issue with has been my mother. Well for an example not with work but just a conversation with my mother. It has been a rough four and a half years since my little sister committed suicide and of course she left behind my niece and two nephews. Needless to say we have had a lot of delicate issues to discuss between a custody battle and of course some other factors involved. There are some days she calls for advice or my outlook on something and due the emotions of it all I would avoid it and just text. Honestly making it harder on all of us. Well we live two hours apart so down we will do video chat and I have had to teach myself to listen to her and not talking. She has also learned to be this way with me. It still gets hard at times and at times is a struggle. Another example there was an issue with some theft at a restraunt where I was working and instead of a meeting being called with. They took in hear say and fired the accused employee. They actuall chise the word of another employee because they had been there longer. It became a huge thing. It was so embarrassing to watch and honestly I quit because the whole charade. Ultimately ended causing and manager and another employee their jobs as well. Most would think the outcome on theif was suitable. But it was not. Finally a higher up came in and called in some meetings. The employee ended up not losing her job but she did get written up. She was desperate she had only just started and had her husband and 3 children at home between 1 and 4 years old. Her husband had a massive stroke leaving him put of work and struggling to feed her family. She was stealing food to feed them. But many of us pulled together and had a fundraiser for them. Ultimately communication is a huge deal and passing judgment does not need to be so easily passed. You never know what the situation is until you sit down and talk. Reply Miguel Uribe 8/3/23, 6:57 PM
My communication preference depends on the situation, I believe it is extremely important to communicate in any position I my hold. However, I also believe it is important to communicate in the most effective way possible. I was required to sit down and complete a face-to-face coaching with my team and management team because it gave us time to ourselves to discuss not only work topics but it also allowed for us to get to know one another each a bit more and build trust. We can rely on text messages, emails, voice messages, etc. However, a face to face or a phone call is required to clearly address delicate or time sensitive issues. Not having a verbal conversation or face to face, can lead to misinterpretation or confusion which can lead to errors, or individuals can feel not important/valued as a team member. On the other hand, others do appreciate not having to speak or see their supervisor, not having to deal with or see a superior is easier for some to be a more effective team member. Personally, I believe as a supervisor/manager you are required to get to know your employee and find the best communication technique to address them. When addressing an employee with a negative situation, it is important to have the employee’s attention, have them understand the situation, understand the severity of their actions and why not to repeat it could be hard to do in a text or email. During this process it is important to see the employee’s reaction, body language and more importantly have them continue to respect you as their supervisor, again hard to do in a text message or email. Communications written through text or email is also important, depending on the situation a quick text message or email is appreciated. A text message is appreciated instead of no message or no communication at all, it allows the opportunity to address issues or concerns at later time or just simply, friendly reminder. Written messages allow for the lines of communication to keep open and make others aware or communicate with others without having to discuss details at that time. Emails are also important because you have the ability and proof to address any concern or issue with paper trails of communications with individuals participation or lack of. Technology has taught us to be a more efficient and may be easier to communicate amongst us team members but we cannot forget that we are human and face to face interactions are also important especially in stressful and delicate situations. Reply Rashida Grant 8/3/23, 2:49 PM My communication preference is face to face communication but depending on the issue/situation at hand, if it's not too serious or really important then I
would email or text message. I do think it is important to match my supervisor's communication preference because it could easily cause confusion. For example; I sent out an email updating my supervisor about some upcoming changes but because they don't usually communicate through emails they aren't aware of the changes. I believe it's always good to be on the same page. There are times when a meeting or a phone should be requested. Let's say few coworkers are in a disagreement which obviously is a no go in the workplace, a meeting should be required because you can easily read the body language that way and if not a meeting, during a phone call you can can hear the tone of the voices and have a better understanding of the situation or let's say your are a manager and there is a worker that is always late and you want to get to the bottom of their tardiness and this is their last chance. An email wouldn't express the seriousness of this situation, you want them to look at your face and understand that this is the last time. Sometimes we can send a quick message for example you switch shifts with a coworker and you want to make sure they still want to go in early for your shift or you did a little extra work and covered most of the paperwork. This doesn't require a face to face. Edited by Rashida Grant on Aug 3, 2023, 2:50:30 PM Reply | Hide Replies (2)  NEW Heather Larkan I agree. There's a time and place for each option of communication. I choose email when I need a "receipt" for information. When I send out an assignment to one of my employees with a deadline and that assignment isn't completed in time, I have that email, showing that it was read, that I can refer back to. But, there are many situations where the face to face verbal communication should be had. Sensitive subjects, the back and forth of brain storming a project, talking about monthly projections, I feel are best done face to face. You not only get a lot more input but you also get non verbal cues from body language which I feel is just as important as the spoken word. Reply  •   8/7/23, 5:22 PM  NEW Morgan Simmons
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I believe our communication preferences are the same. I agree if it is not too serious then a text or an email is fine. Too many times then none Supervisors and worker’s communication are misunderstood. I agree that it is important to at least meet people were they are and try to understand others way of communicating. Body languages and tones of your responses are important and sometimes we have to check ourselves when we may look a certain or sound a certain way. This was good insight! Reply  •   8/9/23, 10:41 AM  NEW Amado Fraga 8/3/23, 12:09 PM I consider myself somewhat of an “old school” person, so naturally my personal communication preference is good old face to face communication. I like to be able to look the other person in the eye and see their non-verbal cues. But in today’s day and age that is not always possible, and that is okay. One must learn to change and adapt with the times or get left behind, as the kids say today. Do any kids really say that? As far as my supervisor’s communication preferences are concerned, I think they don’t necessarily have to match mine or anyone else’s all the time. Now there will be times when it would be beneficial for everyone to be on the same page as far as communication preferences are concerned. For example, if there’s a scheduled Zoom meeting and the supervisor ask for everyone to send an Instant message saying, “I’m here”, to confirm their attendance. It would be extremely inconvenient and counterproductive for everyone to swing by his office and yell “I’m here” through his office door right before the meeting starts. The example I provided might seem a bit far-fetched or silly even, but it helps to reiterate that individual communication preference, while important, aren't always the most productive in certain situations. There are times when a face-to-face meeting, or an audible phone call is better than just an email, IM or text message. For example, if there’s an argument or dispute between coworkers and it requires your involvement. It is better that a physical meeting be held where everyone can talk openly, see eye to eye and clarify any misinterpretations that occurred when reading or composing an email or IM. This is quite a common occurrence, not only in business but also in our personal lives. Another time when face-to-face interaction is preferable would be when a new hire joins the team, and you want to welcome them. A text or email in that situation could seem a bit cold or impersonal, don’t you think?
On the flip side there are times when a quick email or instant message is the better option. Say when you're meeting a colleague for lunch or drinks after work, a quick message to confirm the time and location would suffice. Or maybe you want to confirm the details of a surprise party for a co-worker, face-to-face conversations and phone calls could be overheard and potentially ruin the surprise. I think it’s best if we embrace these new communication options and learn to use them effectively to become more adaptable and versatile in the workplace. This includes becoming comfortable with face-to-face interaction, which is becoming more and more rare these days and learning to navigate all the new and ever evolving technologies at our disposal. Remember what the kids say, get with the times or get left behind. Reply | Hide Replies (4)  NEW Rashida Grant Hey Amado, I see we have the same preferences and like you said it is always good to adapt. Also, what you said about face to face interaction becoming rare is absolutely true, I guess because as you stated with technology and all but I absolutely agree with you. Your example when you said if there is a new hire that joined the team and you want to welcome them, if you use sent an email or message that could come off as cold, I agree!! Personally I believe that is rude and is very unprofessional. If there is a minor situation and you just want to confirm a meeting time or so, then, you can send a quick message. The examples you gave are also very detailed. Have a good weekend!! :) Edited by Rashida Grant on Aug 4, 2023, 1:15:30 PM Reply | Hide Replies (1)  •   8/3/23, 3:02 PM  NEW Amado Fraga Well thank you very much Ms. Grant, you are very kind. I’m also glad to see that I’m not the only person who still believes in eye contact and a firm handshake. While that may be somewhat of an old tradition here in the west, isn’t it wild that some cultures can see that as offensive? Who knew? We do now I guess, lol. And as detailed as my examples may seem, believe me I probably wrote that initial response about 100 separate times 100 different ways. This is all new to me, I’ve always worked blue collar jobs and then I did Uber Eats and Door Dash for about five years which made me somewhat of a hermit. I’m really trying to change a bit of my rigidness. It is a process, and
your kind words reassure me that I’m not yet a lost cause lol. Good luck this semester and thanks again. 8/7/23, 3:56 PM  NEW Samantha Long I see we have the same communication preference. I always consider myself an old soul as well. I believe everyone is getting lost in the emails and text. I'm always arguing with my son about how I communicate. I tell my son there is no emotion through text, you can say one thing, but the other person may interpret it differently. I do text him but not all the time because I would rather speak with him face-to-face, so he can see my emotions. There's no wrong way to communicate, emails and texts are a great way to get information out fast, and if someone doesn't understand they can always request a meeting in face-to-face. I look forward to communicating with you more as we go through this journey together. Thank you and I hope you enjoy the rest of your day. Reply  •   8/4/23, 9:05 AM Miguel Uribe Greetings Amado, I totally agree with you and your preference of communications styles. At times a face to face to conversation is important to address delicate or complicated situations. However us "old school" individuals will always see and understand the benefits of a face to face, phone call or zoom meeting versus just addressing a specific situation through email or text. However, in todays work environments is not common to address all concerns through written measures. I believe it limits an individuals desire to approach or use an open door policy if the only attention they receive from their superior is through text or email. However, this practice is appreciated from some because having to see or speak to a superior is not required because of the ability to self motivate and work with minimal supervision. Again, I agree with the "we must adapt" statement and we must be proactive to use whatever method is more effective for us and our teams. Reply  •   8/7/23, 2:52 AM
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Heather Larkan 8/3/23, 10:19 AM My communication preference depends on the given situation. Sometimes, there are things that can be quickly explained through a simple email or instant message. Maybe you have a schedule change , a deadline or you're assigning a task to someone. These are things that are easy to communicate through email and they also give the person you are sending a visual confirmation. You are providing receipts between you and the receiver. Once they acknowledge with a response, you know they have received the information and it provides accountability. A reason I may prefer taking a meeting or making a call would be to discuss something more in depth. I do feel like a lot of context can be lost in emails and messaging and I feel it important to discuss more lengthy matters face to face or within a call. An example would be a team project that you are working on. Team projects usually involve a lot of brainstorming to come up with the best resolve in the most efficient way possible. When two or more people are involved, there could be a lot of back and forth with different opinions, options and critical detail. I feel as though this is best done in a more personal setting where you have time to express your thoughts and come up with a proper conclusion. Reply Shamalie Backas 8/3/23, 12:58 AM My personal communication preferences are emails. However, it really depends on the issue at hand if this form of communication applies. For example, if there’s a dispute between myself, another manager or employee, in my opinion gathering your thoughts and writing it all out on paper in its entirety would be the best way to completely express my thoughts and feelings without being interrupted. I believe this applies to both parties involved. The manager or director overseeing the issue would be able to carefully read each person’s point of view prior and then make an informed decision about how to manage the issue. He/she may even be able to get both parties involved after reviewing the dispute and advise that there are to be no interruptions as he/she speaks. However, by this time he/she would’ve had an opportunity to review the issue in its entirety from both parties. As the video this week explained, it’s important to listen completely before passing judgement. I believe it’s important to be uninterrupted while trying to resolve conflict. Things cannot be resolved while two people are overtalking one another and trying to get their thoughts across at the same time.
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However, if there’s a dispute between myself and a patient, face to face communication is the ONLY way to diffuse the situation. I’d be able to make eye contact, speak in a nurturing manner, and allow the patient to feel heard. The patient would also be able to see my expressions and body language. I can also ask if there’s anything I can do to help them feel better. In conclusion, I believe both written and verbal communication can be appropriate. However, it depends on the issue in question to determine when which of the two are suitable. Reply | Hide Replies (5)  NEW Kelly Hernandez Shamalie, so glad you touched upon eye contact and body language. These cannot be conveyed via text or email, and often non-verbals such as body language get lost via these channels. We can't 'read' how someone might be feeling. Face-to-face allows us to pick up on those queues, providing the opportunity for us to either shift our conversation, adjust or meet the other person where they are at. Class, check out the article below, which does a great job of outlining why body language is so important and how it plays a role in the workplace and often your professional success. 5 Ways Body Language Impacts Leadership Results Reply | Show Replies (1)  •   8/3/23, 11:14 AM  NEW Troi English Hi Shamalie, I completely agree with you! I love the idea of gathering your thoughts in writing allowing both individuals to express their opinions. Allowing everyone to formulate clear and concise thoughts while maintaining respect and courtesy. Emails tend to be used for more formal or official communications. However when its an important matter, it should always be a call or face to
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face. I also liked your example of meeting patients face to face allowing them to hear and see that you’re really there to help. I guess it truly is creating the right balance between email or face to face. Advances in communication technology have made life both easier and more complicated. It’s up to the individual to be able to read the situation and decide which form of communication is most fitting. While making sure that you provide the highest patient satisfaction and provide your employer with proper communication. Reply  •   8/3/23, 9:09 PM  NEW Lynn Layton While I can appreciate when you said, "In my opinion gathering your thoughts and writing it all out on paper in its entirety would be the best way to completely express my thoughts and feelings without being interrupted". I find it intriguing. I have never considered this kind of approach in the workplace frankly because I’ve never heard of it. I would think it could go one of two ways, either time-consuming or a time-saving approach. When you do it that way, you're allowing your boss to see your concerns in writing as well as your body language at the time of delivery. I know personally as a supervisor this would not be an efficient use of time to me. If you were to have sent that to me in an e-mail form it would not only allow me to read what you wrote but it would allow me to read it on my time and then I would be able to do my own research on what had transpired during the event that you were communicating about. In the end, you got your concerns to your supervisor. When you reference an irate patient, I agree you only have one option and that is face-to-face. By sticking to that interaction and form of communication, you allow your own body language to help the patient understand that you are not angry and are on their side. And on the flip side, they are allowed the means to communicate their feelings the same way.
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Here's a video on YouTube that I want to share. Former FBI Agent Explains How to Read Body Language body language cues. (2023, August 7). Former FBI Agent Explains How to Read Body Language | Tradecraft | WIRED . You Tube. Retrieved August 7, 2023, from https://youtu.be/4jwUXV4QaTw Edited by Lynn Layton on Aug 7, 2023, 5:48:30 PM Reply  •   8/4/23, 8:21 PM  NEW Shamalie Backas Hi Lynn, Thank you for your feedback. I 100% agree with you in reference to “writing it all on paper” would be inefficient use of your time. I didn’t explain myself properly. Articulating those thoughts could very well be by email. That would be the most effective and efficient way. What I really wanted to express was writing those thoughts out to explain your side of the story without being interrupted vs having both parties together overtalking one another. Once you’ve gotten both sides of the story via email, you’re able to form an opinion before getting both parties together. No need for them to rehash the incident in front of one another. At this point you would be the only one talking and reviewing the next form of action based on the info you were provided. With reference to the face-to-face approach. Although I do believe this is the best approach for expressing body language, I also believe it may not be the best approach when trying to deescalate a particular situation. If a patient/client is irate, I would apologize and explain that I’m sorry they’re upset. “However, I have my amazing counterpart here next to me that would really love to assist because unfortunately I’m needed elsewhere and must step away for a bit.” I would then provide my contact information in case he/she needs further assistance (this way they don’t feel as though I’m abandoning the dispute and their feelings). It’s just not productive to continue face-to-face if we’re not resolving anything, and this is why I would have someone else take over. Reply  •   8/6/23, 12:51 AM  NEW
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Troi English 8/2/23, 8:30 PM  NEW I prefer a text message or email as my main form of communication. I like the fact that I can go back an reference the text message or email if need be. I don’t believe that all situations require a call or meeting, however, I understand the need for them to establish better communication. When communicating with others there can be times when it’s better to call someone rather than to text them. There can be times when you need to hear a person’s tone of voice or see a person’s expressions while communicating. When trying to communicate the answer isn’t black or white, as several factors can come into play. An example would be an emergency concerning a loved one. They could be in a dire situation such as needing to be rushed to the hospital or worse. I would much prefer a call in this sort of situation rather than an email telling me what happened and why. I believe it would be better to hear the tone to understand the severity of the situation. Another example would be if you were having an argument with someone. Once again, I can consider the tone of the individual and the body language to determine if they even care about the argument. In this case I would prefer a meeting with them rather than a message. At these times body language and tone are the most important to communicate effectively. An example of when a email or text message is better would be when you are unable to talk on the phone at the time. You could be at a lecture or seminar that requires you to have your phone put away or silenced. At times like those a message would be a quick and effective form of communication. The individual can get back to the email when they have a few minutes to spare. Another instance would be a reminder from your doctor to schedule an appointment. In that case the only thing you needed was the reminder. You can still take the time now to consider when you would like to set your appointment. A message is better when you don’t essentially need a response. Reply | Hide Replies (1)  NEW Shamalie Backas Hi Troi,
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I totally agree with your response. Face-to-face vs emails/texts, etc. depends on that specific situation. I would much rather have a call or in-person meeting if I’m notified about a sick loved one. I’d be able to capture their tone and body language with an in-person meeting to determine the severity of the situation. Although I could probably try and make assumptions based on tone, it would be hard to capture body language telephonically. I also agree with a text message or email being appropriate when you don’t need an immediate response. Although in some situations a quick phone call feels a bit more personable, it can be a bit annoying at the wrong time. For example, if I saw my doctor’s telephone appear on my caller id, I’d answer (even if it’s a bad time) if I had an appointment coming up. Seeing their telephone number appear on my caller id before an upcoming appointment would lead me to believe maybe an emergency had come up, and the doctor may need to reschedule my appointment. However, if it’s just a reminder call to confirm my appointment, I would be slightly annoyed. In this instance I would’ve much rather an email or text. Reply  •   8/6/23, 9:30 PM  NEW Amber Wallace 8/2/23, 1:48 PM  NEW Communication is a key factor in any workplace although,in Medical and Health Information Management, communication in my opinion is the most important part of the job. In my office my superiors' preferred method of communication is via email or instant messenger rather than face-to-face or telephone. For me I am more open with my communication preferences. As I learned about different forms of communication while enrolled at University of Phoenix I then decided to be open. While I agree to a certain extent with my supervisor,as I do believe emails and instant messaging is a great form of communication in certain situations. Email and instant messaging is a great form of communication for meeting information,follow up meeting information, personal inquiries as in days off or concerns, or things that are not time sensitive. While telephone or face-to-face would be a better form of communication for time sensitive questions or inquiries such as questions you have that prevent you from meeting a deadline or information concerning a patient as peoples lives are in our hands. I believe in the "open door policy" with a twist if you will. As a manager I feel if my co-workers or myself need to communicate and feel it would be better face-to-face or telephone for a quick response or they feel more comfortable then that's the
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form of communication that should be used. As I previously stated communication is key in our work environment so in my opinion each workers preferred communication in whatever situation should be used as that person is going to communicate more effectively and efficiently in the comfort of their communication preference. There are a variety forms of communication now that technology has evolved with that said some of your co-workers may not be tech savvy and communicate better via telephone or in person as well as some co-workers only know technology in ways of communication. In conclusion, I do believe that each form of communication should be used in certain situations for varies reasons. As a manager I personally believe you would have better communication in your workplace if you have a more open preference and allow each employee to communicate as they would like as that is how I would like to be treated. As Dr. Midge Elkins PhD,RNC-OB,C-EFM, professer of Phoenix University stated: speak to others as you would like to be spoken to,you set the platform! (University of Phoenix) https://www.phoenix.edu/learn-more.html? alloy_redirect=eyJ2IjoxLCJhZCI6IjU3OTQ3NToxOjB8Miw1ODI5Nzk6MDowfDIs NTQ4MzM1OjA6MHwyIn0%3D (Dr.Midge Elkins PhD,RNC-OB,C-EFM) Https://multimedia.phoenix.edu/video/?v=734513348 Edited by Amber Wallace on Aug 5, 2023, 5:21:30 PM Reply | Hide Replies (1)  NEW Stephanie Missey Hello Amber, I see that we agree with what forms of communication should be used for what messages. Instant messages and emails are fine to use and very handy, for messages that are not that important or do not need a quick response. Messages of high importance or that need replied immediately are best discussed in person face to face. This way you can convey your message very clearly and concise with little confusion. If they do not quite understand they can ask questions and get a response right then, making the chance for misunderstandings less than if the person received a message. Another important factor is to always take into consideration what type of communication the individual your talking to prefers. I am a firm believer that a message can be misunderstood or lost all together if that person receiving the message does not feel comfortable with where and how
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it was delivered. If I am uncomfortable, it is extremely hard for me to actively listen or read and comprehend what someone is telling me. The only thing I can focus on is getting out of the uncomfortable setting. I always try to take others likes and dislikes into consideration. Reply  •   8/3/23, 1:34 AM  NEW Leelee Dawson 8/2/23, 12:08 PM  NEW Although I prefer face to face meetings or virtual meetings working in the medical field you rarely have time to call your supervisor. Face to face meetings gives me clarification if I do not understand something. I believe that my supervisor and I should have some type of understanding when it comes to communication. Without having communication preferences that matches can cause confusion and tension within the work environment. In my previous work experience the best time to call or have a meeting was when I needed clarification at that moment. For example, I had a client who could not speak. Her family wanted me to force her into doing things that she fought me on, at the point I called my supervisor and informed her I was not comfortable forcing her to do these things. I only called my supervisor on the phone to discuss emergency situations. If my client had to be rushed through emergency, I would defiantly call my supervisor. I rarely liked sending emails because they would get lost in the spam folder. But the only time I used emails is to talk about some of the monthly activities my client would have done. I believe emails should be used in non-emergency situations only. Reply | Hide Replies (2)  NEW Amber Wallace Hey LeeLee! I totally agree that not having a good working communication platform can cause major issues. By what you said it seems to me I could make the assumption you worked in home healthcare. If so I worked in home healthcare for over 5 years and in this field communication is especially important. You have the sole responsibility to successfully communicate with the patient as well as the patients family and your home office. Which in my prior experience can be very challenging at times. Considering with this career you use a lot of different forms of communication on a daily basis. You
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are writing in the daily log for the family, insurance and your office about the care you provided for the day, checking daily emails on updates, texting about your shifts and clocking in and out as well as communicatinf face-to- face with your patient and their family. Imagine if all of those daily forms of communication was not successful..it would be chaos and cause a lot of issues and tension between everyone! Reply  •   8/3/23, 12:08 PM  NEW Stephanie Missey Hi Leelee. I agree that emails should only be used for non-emergency or messages that are of less importance. Phone calls can be used for important messages, depending on the situation, but for me personally, I would only use that method if meeting face to face was impossible. I too have worked in the medical field for 20+ years now. I have worked in almost every department and in almost every type of setting. Communication can make you or break you. I was working in a long term care facility as a C.N.A. Normally, I would work night shift but I had picked up some 12s and doubles. It was about 7;30 pm, we had just got done with supper and assisting our residents with bedtime. Most of us were up at the desk signing of on some of our paperwork and the doors leading to the front corridor of the building opened up. There was literally a bus full of new residents and another on the way, plus 4 or 5 ambulances with more serious residents on the way. 37 new residents had showed up and not a person working knew about it. A smaller facility in the same area had been operating with no electric. The administrator of that facility had stolen all the money and took off. The employees had been working for free and bring food from home to feed all the residnets. Someone finally contacted state and they closed the place down. Needing placement, our facilities administrator had agreed to let some of them come stay at our LTC facility. The employees were in a uproar because no ome had notified or passed this information on in report. The administrator came in that night to meet all the new residents and could not understand why her staff was upset. Come to find out, she did relay the message, She had called the charge nurse for that night and left a voice mail. Our facility had a no cell phone whle working policy. This experience is what lead me to have my communication perference be face to face. The new residents had been through enough as it was, and now they showed up to their new home , and we were completely unprepared. Not the first impression I wanted to make. Reply  •   8/5/23, 12:59 AM  NEW
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Pamela Magee 8/2/23, 10:14 AM  NEW Yes, matching the supervisors' communication preferences is essential; according to the events taking place, that would determine which preference to use. When a supervisor has already indicated their preference, the method of choice would be better, especially when seeking agreement. Overtime working with different leadership styles helps to develop a connection, which is vital; it creates a solid team and helps align with the vision or company goals. In instances that dictate an emergency working on the front lines or directly with the public, sending an email or chat would not be appropriate. Issues such as that should be face-to-face. Emails and chats do not always convey emotion or appropriate action. I'd like to point out that discussing upcoming meetings or tasks with no immediate deadlines are good situation in that an email, chat, or phone call is appropriate. Reply Stephanie Missey 8/1/23, 11:47 PM  NEW If I have to pick a preference on what type of communication I like using, It would have to be face to face. I feel that an in person conversation is always better than the alternatives. The reasoning behind this is because sometimes you want to express your emotions and that can be hard to do through email or messaging, or it can get misconstrued. However, I like to make sure whomever I am meeting with is comfortable as well so I try to take into consideration their wants. If someone is not comfortable, they are more likely to drift off or not pay any attention at all to what you are saying. I do not think that it is important for you and your supervisors preferences on communication match, as long as both parties are willing to compromise on how the meeting and where the meeting should take place. I believe that ultimately, the supervisor preference is going to be the one that is followed.
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But in certain circumstances I feel supervisors need to consider certain situations. For instance, if a supervisor likes to have meetings during phone calls, this could be troublesome for individuals that have hearing issues. Or if someone has a hard time seeing small print or comprehending written communication messaging would be an issue with them. So I think that supervisors should always take these things into consideration when wanting to have a meeting. Once again if they do not, the message may get lost due to the discomfort or lack of understanding.There are circumstances where certain forms of communication should not be used. If you are dealing with a complaint being filed against an employee by another employee or anyone, this should be handled face to face that way there is clear and concise understanding about what is going on. Another instance where face to face communication is best is if it is a personal matter. There are also certain topics that I feel are ok to be addressed by email or messages. Less personal or important topics like wanting to discuss your schedule or switching days with another employee are ok to be done over messges or emails. Reply | Hide Replies (4)  NEW Samantha Long I agree with you. I feel face-to-face is a more effective way to communicate with other employees. Emails, text, or any type of nonverbal communication is a little difficult to understand emotions. I know personally, if it's something very important I will make a call or plan a meeting to discuss the topic. But I also like emailing or texting because some people are shy and can express more through nonverbal communications. I believe it all depends on the situation at hand. if you want to make sure your point is being understood you should definitely communicate through face-to-face meetings. And, if you are too uncomfortable about the situation maybe a text or email beforehand can help ease things. Just make sure you discuss which communication method works best for you with your managers and coworkers, so they know which way would be more effective way to execute clear communication with you. Thank you for your response about communication preferences and I'm glad someone has the same communication preferences as I do. Hope you enjoy the rest of your day. Thank You, Sammi Jo Edited by Samantha Long on Aug 2, 2023, 8:58:30 AM Reply  •   8/2/23, 8:57 AM 
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NEW Amber Wallace Hello Stephanie I enjoyed your response as I have the same views as you spoke of. I personally feel each person is different and will communicate more effectively and efficiently in the comfort of their own preferred communication method. I do believe emails and instant messaging is a great form of communication when pretaining to a large amount of information like key points from a meeting or directions but I feel it should not be the only form of communication. I think you should print and hand out the information to every employee as well as an email. As some co-workers may not be tech savvy, where as some only know a world with technology. I believe every situation is different and according to that specific situation there is a right form of communication. But with that said I also believe every person is different and should use the form of communication according to their specific situation and communication preference. But as a manager we should take in consideration everyone is different and may have barriers on different types of communication and do our best to accommodate all our employees. Reply  •   8/2/23, 2:11 PM  NEW Rashida Grant Hey Stephany, I agree with you!! It is always good to see the body language and most of the times the way you want to express yourself, emails and instant messages put a limit on that. Like you said you want to make sure the person is comfortable and this is very true because not everyone likes to be emailed. You said ultimately the supervisor's preference will be followed and I understand that but in my opinion, not necessarily. We are all entitled to our preferences and what if your supervisor rather texting but as you stated your preference is a face to face. Would you rather go by their preference or would you let it be known you rather a face to face? Edited by Rashida Grant on Aug 4, 2023, 1:21:30 PM Reply  •   8/3/23, 2:55 PM  NEW Samantha Long Hello, I feel the same way about face-to-face communication. People are always asking me why can't you tell me over the phone? Well because most of the time my text gets lost in translation and I wanted you to feel my
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emotions, so they have better understanding! Also, there's a lot of spam in emails. I'm always losing emails because of how many spam emails I get. Emails overwhelm me. I'm also a hands-on learner or communicator.' I feel I learn faster and understand more when face-to-face. Thank you for your response. I hope you enjoy the rest of your day. Reply  •   8/4/23, 9:13 AM  NEW Lynn Layton 8/1/23, 8:51 PM  NEW When I'm at work, I typically prefer to communicate with my fellow staff via Electronic mail (e-mail). I prefer this method because there is always a trail of information and subsequent replies. Followed by the fact that it’s easier to print and place in a file if necessary. I think it’s not only essential yet imperative that the chosen form of communication matches the entire office staff for fluidity. If everyone were to choose a different form to communicate there would be little to no cohesiveness to our office and chaos would ensue. I have been in a situation before where I’ve had a fellow coworker behave in an aggressive manner toward me. In this situation, I chose to arrange a sit- down with our boss immediately. After my face-to-face, she fully addressed the situation from my perspective when she sat down with my co-worker. Another time, I was covering the receptionist's desk while she was on lunch. I had an irate ex-employee who was fired show up angry. His old badge was not allowing him into the building. I chose to call security and wait for them to escort him. In this case with the threat of violence, a phone call suited the situation better. In daily non-emergent situations sending an e-mail or IM would be sufficient if time constraints apply, such as when someone is checking in for an appointment. In a manner of haste, errors can occur, It's best to use email to support in-office departmental compliance. In my experience, an e-mail trail
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of information between co-workers allows for smooth communication between all. Edited by Lynn Layton on Aug 2, 2023, 10:14:30 PM Reply | Hide Replies (1)  NEW Kelly Hernandez Great points, Lynn. While your personal preference may not exactly match up, if you demonstrate respect and trust this is great common ground. If you are willing to flex your preference to accommodate them this shows that you are trying to align with their preferences and are on their team with communication. In my experience typically the supervisor's preference overrules. Yes, you can absolutely try to meet in the middle, so this would require some further discussion and how you can get to a compromise. It would also take the leader being willing to do the same. However, in today's workplace information is often moving fast. Newer, digital methods such as texting or email are often preferred not only for a paper trail (which leaders may be required to keep as well for their own purposes of documenting an interaction) but also for more immediate response. Even if you don't share preferences with one leader, the likelihood that you will run into someone else with a different preference than yours is high so the more you are able to flex or adjust to current methods in the long run it will help further you professionally and develop your relationship with these leaders. Reply  •   8/2/23, 1:09 PM  NEW Samantha Long
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8/1/23, 9:39 AM  NEW While I respect their communication preferences, I also believe that certain matters may benefit from more direct and interactive forms or communication. Fact-to-face meetings or talking on the phone conversations can provide opportunities for immediate clarification, brainstorming, and building rapport, which are valuable aspects of collaborative work. To accommodate their preferences and maintain effective communication I can suggest some approaches. We can utilize email for routine updates and non-urgent matters: For regular updates, sharing information, or non-urgent matters. We can reserve face-to-face meetings for critical discussions or complex issues: When we encounter critical issues or complex matters that require in-depth discussions or immediate resolution, I would kindly propose scheduling face-to-face meetings. This will enable us to have real-time interaction, exchange ideas and address concerns more effectively. Instant messaging for quick queries: if they prefer instant messaging, I can make myself available on the designated platform during working hours for brief and quick queries. That would allow for real-time communication while maintaining the convenience of written communication. I believe that these approaches will strike a balance between respecting their preferences and ensuring efficient communication for our roles as medical and health information managers. Reply Kelly Hernandez 8/1/23, 1:17 AM Welcome to Week 2! This week we'll get into verbal vs. non-verbal communication and the difference between the two. We'll also learn about active listening, and behaviors that show us how that is demonstrated, and how that differs from listening. We will also take a look at how effective communication can impact the workplace, both positively and negatively.
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What you'll also begin to notice throughout each week is that while a topic may have been touched on previously, we continue to reinforce throughout the entire class. Then getting to Week 5 we review all of the concepts again. We're moving quickly -- let's make it a great Week 2!
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