HCS 131T.WK4

docx

School

University of Phoenix *

*We aren’t endorsed by this school

Course

131T

Subject

Communications

Date

Jan 9, 2024

Type

docx

Pages

Uploaded by AmbassadorDiscovery11445

HCS/131T: Business Communication Skills For Health Care Professionals Wk 4 Discussion: Collaboration on the Job [Initial Reply due Thurs] Discussion Topic Most business organizations require their employees to collaborate as a team to achieve business outcomes. Health care organizations also rely on teams to reach their outcomes. Imagine your next job in a health care organization, whether you work in a health care organization now or aspire to work in health care as a result of your program coursework. Watch “ Teamwork in Healthcare ” to gain real- world insight about communicating in the health care field.  What’s the job you imagined? Briefly describe the job and include the title, a few of the duties you’d expect to perform, and the type of health care organization (e.g., hospital, pharmaceutical or medical equipment sales, manufacturing) you see yourself working in next.  Which people’s roles/job titles would you depend on to accomplish your job?  Which people’s roles/job titles would depend on you to accomplish their jobs?  How do you feel about this interdependence? Why is teamwork important in the health care industry?  Which strategies would you use for effective team communication and collaboration? Response Requirements  By Thursday , respond to the questions above in a minimum of 175 words.  By Monday , post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.

New Group 1 17 Responses | 24 Replies Responses (17) Samantha Long 8/23/23, 11:44 PM NEW In my next job, I imagine myself working as a Medical Office Coordinator in a hospital setting. As a Medical Office Coordinator, my duties would include managing patient schedules, coordinating appointments, handling administrative tasks, and ensuring smooth operations in the office. I would also assist in managing patient records and providing excellent customer service to patients and their families. Working in a hospital would give me the opportunity to be part of a dynamic healthcare team and contribute to providing quality care to patients. In my role as a Medical Office Coordinator, I would depend on various people's roles/job titles to accomplish my job. This would include healthcare providers such as doctors, nurses, and medical assistants who rely on me to schedule appointments and manage patient records efficiently. Additionally, I would collaborate with other administrative staff, such as receptionists and billing specialists, to ensure smooth operations in the office. On the other hand, there might be people in roles/job titles who would depend on me to accomplish their jobs. For example, medical office assistants or clerks may rely on me to provide them with accurate and up-to- date patient information for their administrative tasks. Additionally, patients and their families would depend on me to assist them with scheduling appointments and addressing any concerns or inquiries they may have. Collaboration and effective communication with various individuals in different roles are key to achieving success in a healthcare organization. Teamwork makes the dream work! I think the interdependence in the healthcare industry is crucial and I feel positive about it. Teamwork is incredibly important because it allows us to combine our skills, knowledge, and expertise to provide the best possible care for our patients. By working together, we can enhance patient

outcomes, improve efficiency, and create a supportive and collaborative work environment. To ensure effective team communication and collaboration, I would use strategies such as open and transparent communication, active listening, and regular team meetings to discuss goals, share information, and address any challenges. Additionally, utilizing digital tools and technology for seamless communication, setting clear expectations, and fostering a culture of respect and trust among team members are also essential. By promoting effective teamwork, we can enhance patient care and create a positive work environment for everyone involved. Reply | Hide Replies (1) NEW Lynn Layton Hi Samantha, I think a job as a Medical Office Coordinator at a hospital is a great job to aspire to! There are always bigger and even better jobs to work forward to beyond that. I know for myself this Records Certification is just a stepping stone and a short-term goal that I am setting. Once I achieve this one small goal of completing this certification I am choosing to dump my credits into a Healthcare Administration Bachelors Degree. All while hoping to stay gainfully employed at the same time. I think you will have a great chance of reaching your goal once you complete this certification! In response to the rest of your post, you have some really great ideas and I think you will be able to implement team collaboration and effective team communication once your team gets going. Your thoughts on interdependence led me to do some research of my own on the topic and for that I thank you. You brought light to an area of this week's discussion that I had only heard about in our video but had forgotten to do my own research. I love your ideas of using open and transparent communication as I feel the clearer things are from the start the easier it translates down the line. Effective teamwork for the win! Reply • 9/7/23, 11:28 AM NEW

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Kelly Hernandez 8/21/23, 6:35 PM As we begin to wrap up Week 4, what is your biggest takeaway from this week's materials? What is one thing you can implement in your future (or current) healthcare role? Reply Lynn Layton 8/20/23, 1:34 AM When Imagining my next job I am realizing that the wants that I use to have are different from the wants and needs that I have now. For instance, back in the day, I held a pretty prestigious job as a Clinical Research Associate (In training anyway). Back then while I had the job training and I received my promotion because of my dedication, hard work, and determination it was my desire and need to learn and grow more. At one point my supervisor caught me studying my medical dictionary! I was embarrassed at first but once we started talking I explained how I enjoyed learning new things even if it was just words that had nothing necessarily to do with what I was doing. Back then while working Full time and having my promotion I still wanted to go to nursing school. But I was stuck and I was pregnant. I couldn't leave my job with the amazing position I was just given just to quit to go to school. So I forgot about it, went on, and ended up leaving my job because my husband hated my boss and it was not going well at home. He didn't want me stressed while I was pregnant with my first son. Later, I became a stay at home. That job right there was my dream job, that's the job I wanted. Now, I would like to work at home for a Medical billing company or possibly in a clinical setting heading the billing department. I imagine we'd all work as a team in the Records and Billing department. As a whole, I feel that without teamwork there would be more room for errors. I have always relied on departmental meetings. During our departmental meetings, everyone was assigned a role and those roles had responsibilities. That was in the past. Now I have learned to develop a Team Charter. While collaborating to establish team goals we should be able to reach the completion of each item on the agenda that we have set forth. I like how the RACI structure keeps everyone on the team accountable. Reply | Hide Replies (3) NEW

Stephanie Missey Hello Lynn, I as well am going into the billing and coding profession. It is a very important part of the healthcare industry, and one that is going to be completely different for me. I have always worked on the floor as an aide or therapy aide. I have never been in the office side of the medical profession. It is different than what I am use to but I am excited about it. Communication is a large part of this position and very important. If you do not communicate properly the patient could end up having to pay for something they should not have to or that they can not afford. On the other end the doctor or hospital or whatever setting you work in could not get paid properly. I am really excited to embark on this new journey in the healthcare industry Reply • 8/20/23, 10:11 PM NEW Morgan Simmons I love your drive to learn new things and the commitment you showed for yourself and self-approval to learn as much as you can. Even though it was tough you were great and had the opportunity to learn and you showed perseverance. At leaset you had a chance to get to know what you would really like to do and experienced the different times. When you get in this feild I hoope you grow to love medical coding just as much. This career I believe offers a great work life balance. I am a single parent and that is something I always wanted. I never wanted to be a stay home parent i think I would get bored lol. I commend you for doing what was right for you and your family even though that was a career you loved. it takes a strong person to recognize the amount of sacrifice needed to keep your family together. Reply • 8/21/23, 9:48 PM NEW Troi English Hi Lynn! My goal is to work from home as well! I also am aiming for a role at a billing and coding department. Hopefully gaining the chance to work among a team of capable individuals who are ready to get the job done. In these times with COVID on the rise again I feel its better to work from home now. I’m currently upgrading my workspace to make sure I’m ready when the time comes. Being an introvert might be the reason I’m so excited to find a stay at home job. I typically work better in a work space with less noise and fewer

interruptions than in an office. It also allows me to take more time to reflect on meetings or what other individuals have said. Reply • 8/21/23, 10:10 PM NEW Morgan Simmons 8/19/23, 3:29 PM I know this would take a lot more work than what I am imagining but I would have my own private Women's Clinic. This is not your ordinary clinic; this would be for women who are interested in taking a more holistic approach rather than western medicine. As a woman. our bodies are always changing as we age our bodies undergo all kinds of new feelings. Western medicine may not always be the answer or just a healthy choice. We all know certain medicines have side effects. We can try an all-natural approach with few or no side effects and less risk. I would be the director to make sure the day to day is taken care of and the clinic runs smoothly. I may need a assistant to be present in my absence. We would have secretaries / receptionists, to make sure they are scheduled accordingly depending on the sickness or severity. They can direct the patient to the appropriate doctor. I would have a team of herbalist and scientist, that are able to take into account the symptoms and provide the right medicines to cure. They would work together in make sure the proper dosage is needed and after care options if necessary. Of course, we would need a few nurses to gather information will screening each patient, check vitals and note anything that they notice. We are all dependent on each other to make sure the day runs smoothly. I believe that interdependence is essential in the healthcare industry because it promotes collaboration and trust among team members. The scheduled appointments will help to make sure we have time to assist with our patients needs in a timely manner. Everyone will have time to consult with a doctor or an herbal list for action plans. We will be able to tailor the right medicines or treatments that fits best or patients. Our clinic staff will have regular mandatory meetings once a month. Each department would have their own weekly check-in to make sure there aren't any issues or concerns. Sounds easy but I know there would have to be way more people involved in order for everything to be taken into account and every need is met to run a women's clinic.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Edited by Morgan Simmons on Aug 19, 2023, 3:31:30 PM Reply | Hide Replies (2) NEW Troi English Hi Morgan! Owning your own women’s clinic sounds awesome! In these times I feel that women health is so very important. It’s true our bodies are always going through changes and there is no exact science to it. Our health deserves time and attention. Woman can experience many distinctive health issues, such as pregnancy, childbirth and, menopause. Pregnancy and childbirth, alone, can lead to some major long-lasting health problems for women. Women are also at risk for diseases like breast and cervical cancer, etc. I currently struggle with PCOS. Polycystic ovary syndrome (PCOS) is a condition in which the ovaries produce an abnormal number of androgens. Though this is one of the "minor" issues woman can face, it’s the kind of thing that has altered the way I live entirely. While their are things I can/do to help reduce the symptoms their is no long term cure for PCOS. There is also no real known cause for PCOS. I would love more women's health centers that would help women like me deal with it without taking unnecessary over the counter drugs. Reply • 8/19/23, 9:28 PM NEW Heather Larkan That is an amazing goal! I am in my early 50's and my needs are certainly different from when I was in my 20's. I still feel like I'm pretty healthy but some days it takes a little longer to get out of bed and get motivated to move. This would definitely be something to look into if I had something like this in my area. When I got to my regular check ups, the doctor is always suggesting some prescription. I even went to the dentist and had a deep clean and they sent me home with a prescription for pain pills?! I am always looking for more natural ways and I feel like there are so many others that feel the same way. I hope this all comes to fruition for you! Reply • 8/21/23, 11:20 AM NEW Kristen Pennington 8/18/23, 5:26 PM

I am currently imagining a job in the healthcare industry where I would be working as a medical sales representative for a pharmaceutical company. In this role, I would be responsible for promoting and selling the company's products to healthcare providers, such as doctors and hospitals. To accomplish my job, I would depend on the roles of healthcare providers, such as doctors and nurses, who would be prescribing and administering the medications I am promoting. Additionally, I would rely on the support of my colleagues in marketing and sales to provide me with the necessary resources and training to effectively promote the products. On the other hand, healthcare providers would depend on me to provide them with accurate and up-to-date information about the products I am promoting. They would also expect me to be responsive to their needs and concerns, and to work collaboratively with them to ensure that patients receive the best possible care. I believe that interdependence is essential in the healthcare industry because it promotes collaboration and trust among team members, which ultimately leads to better outcomes for patients. Effective teamwork is crucial in this field because it allows healthcare professionals to work together to solve complex problems and make informed decisions. To promote effective team communication and collaboration, I would use strategies such as active listening, encouraging feedback and open dialogue, and promoting a culture of trust and respect among team members. I would also prioritize clear and concise communication, and ensure that everyone on the team has a clear understanding of their roles and responsibilities. Reply | Hide Replies (2) NEW Stephanie Missey Hi Kristen, I thought your post was really good and interesting. Interdependence is an absolute must have for any type of collaborative team work to be successful. And I also feel like sitting down with your team members before starting the project is very important. Having a meeting to discuss each team members role and the responsibilities that go along with that role is a key to success as well. It also gives the team an opportunity to

get to know each other, voice any concerns, and ask any questions they may have. It is nice to assign someone to be the team leader to ensure everyone stays on track to meet the deadline. I once had a project that was given to me and 5 of my co-workers. Our administrator caught us off guard with it and we only had i believe it was 4 days to have it completed. Instead of taking the time to sit down down with each other and assigning responsibilities, everyone just took off in their own direction. It was a complete disaster, people duplicated tasks, but the worse part was that a majority of what needed done did not get accomplished. Instead of turning in a clear, concise, well written and put together report, which we were all capable of doing, it was a mess. Luckily, the whole project was just an exercise that the administrator was running to teach us all about teamwork. After that , any project I was assigned to I made sure that myself along with my team members took the time to get to know on another, our roles and responsibilities. Reply • 8/19/23, 2:36 PM NEW Morgan Simmons I agree interdependence is important, trust and honesty will have to allows be established to make sure everything and everyone is on one accord. The roles and responsibilities is crucial to keeping in mind so we are aware of what and who we need to get the job done. Everyone cannot do everyone's job. We all have a role for a reason to make sure everything is working like a well-oiled machine. Effective teamwork is important just as much as active listening. We have to be able to communicate with each other to listen to the needs of the patients. This will also so strength and confidence in your team if we are confident with each other and the patients can feel safe and secure about where they are purchasing their medicines. Reply • 8/19/23, 3:37 PM NEW Kelly Hernandez 8/18/23, 8:36 AM Each individual brings their own expertise and knowledge to the group. Interdependence is a necessity for achieving success. The healthcare industry especially relies on interdependence and multiple people coming together to accomplish a goal.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

The article below lists some of these same benefits of working together as a team. While it focuses on the impact to the patient, the same could be said for any customer or even your actual team/a colleague. The advantages of teamwork are numerous, and you all have done a great job so far of outlining your personal experiences and sharing your stories so far. The Advantages of Teamwork in Today's Health Care Organizations Reply Raschel Arbuckle 8/18/23, 1:43 AM Iv always imagined working in the health care field. Growing up my dream career was being a doctor or nurse. I became a CNA in my twenties and worked at a nursing home which I loved. Taking care of the elderly was very challenging but knowledgeable at the same time. I learned a lot from the residents as well as co workers. Team work played an important part in this line of work. Being able to compromise and communicate in the right manor was very important. The safety and well being of the patients was the main goal and job duty of mine. Which is a big responsibility that consist of a lot of patients and dedication to ensure the job title u have is carried out. I work better alone then I do in a group or as a team so team work was a big thing for me to accept and learn to adjust to. It took me a while to come to the realization that some things require extra helping hands to run better. I have so much more patients and can compromise better now as a team then I ever could. Reply | Hide Replies (3) NEW Amber Wallace Hello Rachel! I myself have also worked as a CNA and in home healthcare. I worked in assisted living and nursing homes with the elderly most of my healthacare career. As it was very challenging at times I agree it was as well rewarding. You can gain a lot of knowledge from elderly patients. I think I almost enjoyed their company more than my coworkers at times. They gave

me stories of the past and taught me things. During this time I realized how important the role of medical billing and coding was working with these patients. You would think how do these go hand in hand? I had a patient who I regularly took to her specialist appointments and one day they refused to see her as she hadn't been paying her bill. Mind you this appointment was necessary for her to see the next day. Without putting too much personal information on here I will just say this situation is what put me on my career path as a medical billing and coding specialists. I will miss working directly with the elderly but I'm hoping to help them in other ways. Good luck on your new journey. Reply • 8/18/23, 8:44 PM NEW Heather Larkan Hi Ladies! I work for a complex rehab company as a care manager which what inspired my desire to take me into medical billing and coding. My current job requires my due diligence in making sure our billing and coding specialists have what they need to do their job effectively. Unfortunately, within my company, we were receiving numerous denials, face to face evals that were expiring before some of our billing team submitted to insurance...in short a lot of balls were being dropped. Ultimately, the ones mostly suffering for these mistakes are the very people we do this for, our patients. This is what inspired me to step into the role. I've worked there long enough and with our DFC that I know enough to get by but that is not good enough for me. I am looking forward to being certified so I can do the job I feel the patients deserve. Reply • 8/19/23, 12:46 PM NEW Shamalie Backas Hi Raschel, I totally agree with you in preferring to work independently. However, I also had to learn to work and collaborate with my fellow team members for not only efficiency purposes, but to also get things done expeditiously. I also realized that when I’m not trying to take on everything on my own and accept help, I complete tasks promptly, and am able to move on to the next task in a timely manner. As a result, I’m able to complete many more tasks than I normally would have had I been tackling one specific project on my own. I’m very meticulous with my work, and always worried if not completing it independently, will it be done accurately? We obtained a new manager in

my department a few years ago who helped me to understand that we all must work cohesively and are ALL responsible for our own roles. We cannot move forward as a team efficiently while incorporating time management effectively if the workload is not distributed evenly. Subsequently he challenged me to allow my fellow team members to be proactive in fulfilling their own personal roles as we worked together as a team to reach our goals. In the end, my workload was much more manageable, I was able to leave work on time, and emotionally I was less stressed. Reply • 8/22/23, 12:58 AM NEW Amber Wallace 8/17/23, 9:10 PM There are many roles in the Healthcare Industry. The last few years I have had a few different job titles such as Home Healthcare Aid, Emergency Room Patient Intake,C.N.A and Rheumatology Medical receptionist. I enjoyed all of them in their own way for many different reasons. During my time in the Rheumatology department Part of my job was filing the correct paperwork with the medical billing coding specialists which I developed a close working relationship with and started to become interested in this role. It is then when I decided I wanted to pursue a career in Medical billing and coding. Teamwork is very important in this role as you rely on the doctors, receptionist and even the patients. Most importantly the doctors,patients, insurance companies,HIPPA,IRS and other vast variety of roles depend on Medical billing and Coding Specialists to correctly to do their job correctly and in a timely manner. We rely on rely on the doctors to correctly fill out their forms the receptionists to correctly file the paperwork and enter the insurance information from the patients and the patients to remember and give the office their correct information to where in the end the medidal billing and coding specialists can correctly bill and file for services rendered. I feel every role in the medical industry is important from doctors to housekeeping. As we all play our part in the team to effectively and efficiently do our jobs for our patients. Reply Pamela Magee 8/17/23, 12:04 PM NEW

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

The job I would like to do and work at is the Veterans Hospital as a Healthcare Systems Specialist. The job duties would involve oversight of the outpatient care operations, such as Social Services, Laboratory, Community Care Services, and other services related to access to care. Reviewing hospital policies, regulations, and procedures. Who would I depend on to help me accomplish my job? I would rely upon Clinic nurses, Providers, Logistics, Pharmacists, and Group Practice Managers that work with the data. This is why they are essential: ensure the patient was satisfied with the care received by acting on feedback from the Veteran. Two: Contribute input into policies to verify services comply with regulation guidelines and Joint Commission updates, and three: Develop a strategic checklist for the facility, measuring and assessing problems with access to care. Who would depend on me to accomplish their jobs? All staffing and service line positions would rely on me to know how to monitor clinical and business performances, suspense actions, and enforce the Managers' directives to overcome administrative setbacks. How do I feel about this Interdependence? In the Healthcare field, working across departments is essential. It would help if you had assistance from the role players in each department. Having team collaboration allows for more efficient operations, room for continuous learning, responsible risk-taking, and personal accountability. Effective strategies should involve the following:  A charter with rules.  Assigned tasks.  The right people.  The freedom to contribute and voice their opinions. Reply | Hide Replies (3) NEW Amber Wallace

Hello Pamela! I enjoyed your discussion board post a great deal. It was very insightful and the layout was perfection. It was very clear on what your ending career goal you have set for yourself and the duties and roles everyone will take part in with this position. I myself am studying medical billing and coding. Before this career change and decision I worked as a CNA and in home healthcare with the elderly. A situation during this time lead me to the choice I made but with what you have laid out gave me more thought into my career goals as working in the Veterans Hospital would as well help me reach both my goals into one. I would like to thank you for this informational post as you have given me a lot more to think about as I have realized there was more than one route I could go in my new career endeavors. I wish you all the best of luck in your education and career paths. I look forward to reading more of your posts. Reply • 8/20/23, 6:37 PM NEW Lynn Layton Hi Pamela, I love that you strive to work with our Veterans. I can share some of my experiences within the VA healthcare system with you and our classmates. My grandfather Frank served our great country and while I was a stay-at- home mom for many years we happened to be blessed with the fact that he lived two doors down from us. I was responsible for his home and his home healthcare needs. I got to know the intricacies of the system. You are right when you say "Working across departments is essential." I feel the way that the VA has its healthcare system set up is proof that teamwork and interdepartmental and overall Interfacility liaising helps staff function at its highest level possible all while serving up the highest level of efficient output. I think your ideas for effective strategies are excellent. People forget with all the teamwork speak that it still is important to feel comfortable enough to voice your opinions and contribute your input even if it does go against the grain. The only thing I'd like to suggest to what you have laid out would be to utilize or at least review possibly implementing the RACI matrix.

I think you'll like working there. My Aunt works there and she loves it. They have wonderful retirement benefits, great healthcare and with everything in- house you are sure to have a lot of employment opportunities. Reply • 8/21/23, 2:59 AM NEW Leelee Dawson Hi Pamela, you have the perfect effective strategies for a successful team. And this is why I completely agree with you. Working across different departments in the healthcare field is essential. And having the right people on your ream while defiantly boost creativity within the company. Having the ability to openly express your thoughts and not have conflict is an extra benefit. I worked for a company that did not value us as employees. I worked in teams with a few of the nurses in the company to find better education programs. Instead of the supervisor collaborating with us she told us she was superior. After me and a few of the nurses graduated from the course, the supervisor took credit for finding the courses and helping us graduate. No one was able to voice their opinion. Because of the ego conflict between the coworkers and the supervisor. The company closed down permanently. Reply • 8/22/23, 1:15 AM NEW Casey Scheff 8/17/23, 1:00 AM NEW I imagine my next job would be in compliance and privacy in healthcare and a long-term care facility. Working in this role I would need to work with several members of a team to make sure all codes are up to compliance and all privacies are up to code. Other team members roles that I would rely on to help accomplish my job would be of course the director of nursing Administration environmental services manager Fire Marshal,all those roles are highly important members of the team I would be needing to Reliant to help accomplish my job. to help me accomplish my duties of my role would be the entire building going from Administration to nursing two housekeeping to laundry to therapy to Social Services .

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

teamwork is by far I believe to be the most important in the healthcare industry because not only one single person can pull all requirements to make sure that our patients are being taken care of effectively and efficiently and in order to do so it takes a team a team that works as one that communicates thoroughly and even as they are doing tasks are are talking of what they have done in what still needs to be done and also involving the patients themselves and their loved ones. strategies that I would use to be sure that we are communicating effectively and efficiently would be. Reply | Hide Replies (2) NEW Kelly Hernandez All of what Casey has mentioned revolves around effective team communication. I often encourage leaders and employees alike to look at the day-to-day routines/behaviors. Even the small moments that you may not even realize are making an impact. Creating an environment where employees feel empowered to speak up and share their opinions is foundational to leadership success as well as the success of the team/unit as a whole. When employees feel empowered to speak up they will bring forth issues even in the face of adversity. They may feel pressured or isolated if others on the team do not agree with their opinions, but if leadership has created a safe space for them to voice their concerns the patient will always win. Reply • 8/17/23, 3:21 PM NEW Rashida Grant Hi Casey, Thanks for sharing your thoughts on your next job in compliance and privacy in healthcare and a long-term care facility. It sounds like a crucial role that requires collaboration with various team members to ensure compliance and privacy standards are met. I agree with you that teamwork is of utmost importance in the healthcare industry. It takes a coordinated effort from multiple professionals to provide effective and efficient patient care. It's great to hear that you recognize the significance of involving not only the staff but also the patients and their loved ones in the communication process.

Remember, effective communication is a continuous process, and it's essential to adapt and refine strategies based on the unique dynamics and needs of your team. Good luck in your future role! Reply • 8/20/23, 2:31 PM NEW Shamalie Backas 8/17/23, 12:18 AM NEW Ironically this turned out to be the most perfect discussion for me! I work at a Bariatric (weight loss surgery) Center. From consultation to surgery, we all as a team play a vital role in the patient’s care as we prepare them for surgery. The consultation starts with the surgeon for the initial assessment. Next are the assessments with the dietitian, psychologist, and cardiologist. The chart is then reviewed confirming all tests are normal and the patient has been cleared for surgery before being forwarded to our insurance department for insurance approval. Once the surgery has been authorized, the patient is then forwarded to our surgery scheduling department. It all sounds seamless, but it takes a lot of communication on all our parts for all steps to be carried out in its proper order. We’re careful not to miss any steps as each person’s role is vital to the patient’s success and surgery outcome. The initial assessment with the surgeon determines the patient’s candidacy for surgery and whether they’re an appropriate candidate. The dietitian’s role is to discuss bad eating behaviors and modify those bad habits prior to surgery. The psychologist reviews stress and how to manage lifestyle factors that contribute to emotional eating. The cardiologist makes sure all is well, and that the patient is safe to undergo the procedure and anesthesia. We value all these roles immensely to ensure the safety of the patient before and after surgery. The insurance and surgery scheduling department are just as valuable. Occasionally the patient will have out of pocket expenses. The insurance/ financial department will work with the patient to ensure they are comfortable financially before proceeding. The surgery scheduler must be patient, understanding and compassionate. Patients must organize their

personal schedules and organize help from family members. They’re also very anxious and nervous. We ALL play a vital role in allowing patients to feel safe, understood, and welcome while in our care! Reply Stephanie Missey 8/17/23, 12:00 AM NEW In my future healthcare job, I see myself working as a billing specialist. I would like to work in a doctors office or for the local hospital. There would be a few positions that I would depend on to do their job correctly , in order for me to do mine to the best of my ability. The first couple that came to mind while I was reading this weeks discussion was, the doctor or practitioner, the coder, and the medical assistant. I depend on the medical assistant to ensure that the right chart goes back with the correct patient. I also depend on them to document proper weights and vital signs, and to document the reason for the patient being seen. The doctor has to ensure that he is able to diagnose the patient with proper ailment, or to order the correct labs, or xrays, or any other test that may be needed. The coderis trusted with making sure all documentation is done properly so that they may code the proper procedures, diagnosis, reason for visit and so on. When the chart reaches me, it is my job to ensure that the coder has taken the time to properly code so that way I can send the claim to the insurance companies so the office can recieve the correct payment in a timely manner. Other positions that are effected by the job I do are , the claims department at the insurance company. If anything detail is not coded right they will deny the claim which means myself along with others would have to go over it fix mistakes and send it in again. If the claim is denied it causes the payment process to be delayed, which can lead to staff not getting paid or even patients getting billed for things that they should not. Any and almost all jobs in healthcare depend on good communication and team work skills. I have seen one individual have the wrong mindset and it throws everything off. But when it comes to billing and coding I feel like it is even more important because everyones job is intertwined so closely , that one small mistake can cause everyone to have to restart the process Reply | Hide Replies (1) NEW Leelee Dawson Hi Stephanie, I always wanted to work in the doctor's office growing up. I always saw myself being the nurse that talks to you and understands the problem and delivering the information to the doctor. Writing in your chart and sending the information to the billing department. Working in the health

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

field has taught me everyone's role in the health field is critical. Because of health issues I have been looking and researching more into billing specialist. The responsibilities of a specialist have to be precise. You have to send the correct bill to the insurance company. When my son was 1 year old, I took him to the hospital for a high fever. The hospital billing specialist made a few mistakes that caused a big problem. They billed me instead of the insurance company. And they billed me for an x-ray that my son never received. The issue was fixed but it took a few years to get resolved. Reply • 8/22/23, 1:41 AM NEW Leelee Dawson 8/16/23, 10:06 PM NEW I have experience in the health field being a caretaker. I dealt with hospice care and senior care. The next job I imagine myself in is being a registered nurse. I have started some of the course to join the program for nursing. Registered works in hospitals, private clinics, doctors' offices, and many other places. Once I get my associates in nursing, I plan to work in the hospital emergency department. Being a registered nurse, I know I must depend on my team to get equipment ready for emergency situations. I have to work with certified nurses and different health field employees. I have to work with the doctors to provide accurate information about the patients. From some of the classes and just watching registered nurses work in the hospitals, the doctors rely on the nurse to collect samples of dna and send off the information. I have worked in a job where it was important to communicate. We had to leave each other's note on what happened the day before with the client and the notes had to be detailed. It is very important to communicate because in the medical field it is no room for error. You have to communicate because you don’t want to give the patient the same medication twice. Reply | Hide Replies (1) NEW Shamalie Backas Hi LeeLee, Yes, I agree. Working collaboratively with other nursing staff is very meticulous but rewarding work. It requires precise and accurate communication. You also become family when working with fellow nurses

and staff for lengthy hours. Yes, proper sampling labeling and accurate tray set-ups are very important. My personal preference (since I’ve done both) is working independently. Although billing and coding will require interaction with doctors and staff, (in my opinion) it’s less pressure because you don’t have “lives on your hands” in that moment. Billing and coding will take some of that “immediate response/ life or death” responsibility away. It also gives you time to analyze the task at hand a bit further, make telephone calls, and make an informed decision on how you will be managing this particular claim for reimbursement. Both jobs are extremely rewarding in different ways. ER/RN work allows you to form relationships with patients and staff. You also feel rewarded when you’ve made positive differences in people’s lives. While billing and coding will be rewarding once you’ve gathered all your documentation properly, and your claim gets paid well. It also allows a bit more quiet time to examine unpaid claims and focus. LeeLee, I wish you well in your future endeavors and look forward to working with you further on our discussion projects. Reply • 8/20/23, 2:01 PM NEW Troi English 8/16/23, 8:47 PM NEW My current field of study is a Medical Biller and Coding Specialist. A medical billing and coding specialist acts as a liaison between a medical office and insurance companies. As a billing and coding specialist I would be expected to assist a healthcare facility with managing insurance claims, invoices, and expenditures. Some of my duties would include: 1. Coding procedures, diagnoses, and treatments 2. Preparing and sending invoices or claims for payment 3. Following up with patients and insurance companies about outstanding bills 4. Tracking payments 5. Correcting rejected claims

As a coder I would be working with doctor’s diagnostic and procedural notes and converting them into their correct codes. On the billing side I would be generating invoices and sending claims to a patients’ insurance provider or other therefore working with their insurance directly. Our teamwork would be crucial for providing patients and other healthcare professionals with quick and organized information. Making sure there are no errors so payments can be collected in a timely manner. This interdependence would be critical and necessary to provide whatever facility I work in the most efficient effort. What is a medical billing specialist?. UMA. (2023, January 30). https://www.ultimatemedical.edu/blog/what-is-a-medical-billing-specialist/ Reply | Hide Replies (1) NEW Pamela Magee Troi, Medical Biller, and Coder are good jobs, which is one reason I selected to take courses here with Phoenix for this role. This position requires clear communication, proper coordination, and teamwork with hospitals and insurance companies. The job duties you listed lead to a higher reliability organization (HRO), improving outcomes and reducing costs. I have been double-billed on claims from multiple transactions. After I made calls to my insurance company, someone fixed my bill. As you stated, the duties would be critical and require validation and follow-up. Interdependence in the hospital workplace is vital; communication with the nurses and providers will require team members to have a good working relationship and feel free to voice their opinions and ask questions. Reply • 8/19/23, 3:51 PM NEW Heather Larkan 8/15/23, 4:49 PM NEW The job I imagine is a medical biller and coder for the current medical supply company I am employed with. My duties would include medical coding of the equipment we will be suppling to numerous insurance companies including

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Medicare and Medicaid and processing the claims to the insurance companies. This would include collecting medical documents from our local branches and reviewing them to make sure the documents are compliant with insurances policies. My job will depend on several roles including professionals outside of the organization. I will lean heavily on the customer care coordinators within the local branches to obtain the documentation needed from the doctors and physical therapists and not only to obtain the documents but to give a knowledgeable review to make sure in their eyes, the documentation is suitable for insurance. Once, I receive the documentation, I will need to go over it carefully to find any possible mistakes made and if there are some, I will have to reach back out to the care coordinator to explain why the documents are not sufficient and what will need to be corrected. Sometimes, I will even have to work directly with the doctors, nurses etc. when we have a more complicated case. The people who will depend on me are most importantly the patients themselves. Doing my job correctly will provide them with the equipment they need in the quickest time possible. The care coordinators will also depend on me to do my job quickly and efficiently. The longer it takes to process a claim, the longer the patient waits. The longer the patient has to wait, the more frustrated they can become making the CCC's job more difficult. Teamwork is very important in any role and industry. One wheel will not turn itself, you need a well oiled machine with many cogs and facets to accomplish the goal. In my company, we often have team meetings and we facilitate email A LOT. Constant communication is a must within my organization especially with ever changing policies and guidelines of insurance. We have many liaisons within the company to help keep an open line of communication between all departments as well. When question arise, the liaisons take the issues to the department involved, there is team collaboration within the department to address the issues so that a suitable solution is determined. Reply | Hide Replies (1) NEW

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Rashida Grant Hey there, Thank you for sharing your insights about your role as a medical biller and coder in a medical supply company. Your job plays an important role in ensuring the smooth processing of claims and providing the necessary equipment to patients. You rightly mentioned the importance of customer care coordinators in obtaining the required documentation and their expertise in reviewing it for insurance suitability. Collaborating with them and addressing any mistakes or deficiencies in the documentation is essential to ensure timely processing. It's commendable that you prioritize the patients' needs and understand that processing claims efficiently directly impacts their access to the equipment they require. Effective teamwork and communication within your organization, including liaisons and department collaboration, are vital to address any issues and find suitable solutions. Overall, your understanding of the importance of teamwork, communication, and collaboration in your job demonstrates your dedication to providing quality service and enhancing patient care. Edited by Rashida Grant on Aug 20, 2023, 2:33:30 PM Reply • 8/20/23, 2:25 PM NEW Rashida Grant 8/15/23, 2:09 PM NEW The job I imagined is a Clinical Research Coordinator in a hospital setting. As a Clinical Research Coordinator, my duties would include managing and coordinating clinical research studies, ensuring compliance with protocols and regulations, recruiting and screening participants, collecting and analyzing data, and communicating with the research team and participants.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

To accomplish my job, I would depend on the roles/job titles of Principal Investigators (PIs), Research Nurses, Data Managers, and Regulatory Affairs Specialists. The PI would provide guidance and oversight, the Research Nurses would assist with participant recruitment and data collection, the Data Managers would help with data analysis and management, and the Regulatory Affairs Specialists would ensure compliance with regulations and protocols. On the other hand, the PIs, Research Nurses, Data Managers, and Regulatory Affairs Specialists would depend on me as the Clinical Research Coordinator to effectively manage and coordinate the research studies, recruit and screen participants, collect and analyze data, and ensure compliance with protocols and regulations. I feel positive about this interdependence because it fosters collaboration and ensures that each team member's expertise is utilized to achieve the common goal of conducting successful clinical research. Teamwork is crucial in the health care industry because it allows for the pooling of knowledge, skills, and resources, leading to improved patient outcomes, efficient research processes, and better overall healthcare delivery. To facilitate effective team communication and collaboration, I would use strategies such as regular team meetings to discuss progress and address any issues, clear and concise communication channels, utilizing technology for efficient data sharing and collaboration, establishing clear roles and responsibilities, and fostering a culture of respect, trust, and open communication among team members. Additionally, I would encourage active listening, encourage feedback and input from all team members, and promote a supportive and inclusive team environment. Reply | Hide Replies (3) NEW Kelly Hernandez Absolutely, Rashida. Interdependence and teamwork is critical to any industry, not just healthcare. Yet it is particularly important in healthcare by virtue of how care is delivered to patients. Typically it is not only one discipline taking care of a patient, but rather nurses, physicians, lab, radiology, dietary, environmental and many more that must all come together for a seamless experience.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

When once piece of that puzzle does not 'show up' or deliver excellent care, it can often taint the person's entire experience. All of the positive aspects of their other interactions can be undone with one negative encounter. Class, can patients or customers 'feel' when there's a breakdown in communication amongst coworkers or a team? What might that 'look' like? Reply • 8/16/23, 7:51 AM NEW Kristen Pennington Yes, patients and customers can sense when there's a breakdown in communication amongst coworkers or a team. It may manifest in various ways, such as confusion, frustration, or even anger. They may also notice a lack of coordination or conflicting information, leading to mistrust and a poor overall experience. Teams need to prioritize effective communication to ensure a seamless and positive experience for their patients or customers. Reply • 8/18/23, 6:51 PM NEW Pamela Magee Rashida, Clinical Research Coordinator, is vital and would be very interesting given all the new studies developing. You require the right roles with the proper skill set. Not including a Principal Investigator (PI) on your team would be disastrous. Your job would be essential for them to conduct and complete research studies. The duties you mentioned require you to be up to date on current protocols and regulations. Communicating with the nurses and data managers is essential to understand the proper recruitment criteria—for example, the data gathering on drug treatments for Parkinson's disease. I would start with a charter, and as you mentioned, including the roles; PI, Research Nurses, Data Managers, and Regulatory Affairs Specialists are assigned to the project, with a project objective and scope, rules, and a timeline. Being optimistic in the workplace is a significant aspect, which means you are open to new and improved ideas; working with team members is essential and beneficial. And with a study such as on Parkinson's disease, the outcome would be a new drug on the market. Reply •

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

8/19/23, 1:37 PM NEW Kelly Hernandez 8/15/23, 4:30 AM NEW This week is all about collaboration, and the impact it can have on an organization. Communication has a direct impact on this as it can create buy-in, build trust, provide transparency among a host of other benefits. This, of course, also has a direct impact on the patient experience as well. We will also focus on teamwork and communication, and problem solving within teams. Let's dive in :) Reply | Hide Replies (1) NEW Kristen Pennington I couldn't agree more with you! Collaborating is such a game-changer for our organization. When we come together and work as a team, we can make such a huge difference in our patients' lives. This week is going to be amazing if we keep communicating, working together, and tackling any problems that come our way. Let's keep supporting each other and working together to create a positive impact! Reply • 8/18/23, 7:04 PM NEW

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

HCS 131T.WK4

Related Documents