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School
Auguste Escoffier School of Culinary Arts, Boulder *
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Course
DEVELOPMEN
Subject
Communications
Date
Jan 9, 2024
Type
docx
Pages
10
Uploaded by MegaJellyfishMaster996
Every _______ involves an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from other parties in achieving their goals.
a.
conflict
b. fight
c.
relationship
d.
partnership
e.
group
Answer: A
__________ responses are messages that deny the value of others.
a.
Confirming
b.
Disconfirming
c.
Aggressive d.
Disconcerting
e.
Empathic
Answer: B
Kevin Curwick's positive tweets to his classmates were an example of __________.
a. disconfirming messages
b.
direct communication
c.
indirect communication
d.
passive aggression
e.
confirming messages
Answer: E
Both confirming and disconfirming messages are a matter of the other party's ________. a. mood
b.
heritage
c.
perception
d.
education
e.
gender Answer: C
Which types of norms govern how members get the job done?
a.
Social norms
b.
Task norms
c.
Formal norms
d.
Procedural norms
e.
Cultural norms
Answer: B
Joe and his colleagues are attending a company retreat at a state park. Joe, a maintenance worker and experienced outdoorsman, asks Julie to accompany him on a hike in the woods. Julie, who knows everyone at the company, suggests that Bill also come along because, according to Julie, “he’s just a nice guy that everyone likes and respects.” Lillian, the CEO of the company, and Frank, a sales manager, see them leaving and decide to also tag along. After thirty minutes of hiking, they all realize that they’re lost. They panic and start arguing about how to get back to the
lodge. A decision needs to be made about which path to take. In this situation, who should have the most influence on the group’s decision?
a.
Bill
b.
Lillian
c.
Joe
d.
Julie
e.
Frank
Answer: C
Effective followers __________.
a.
do not question the leader
b.
exert referent power
c.
defer to the other powerful group members
d.
have a high task orientation
e.
think for themselves
.
Answer: E
__________ are used in market research by sponsoring organizations to survey potential users or
the public at large regarding a new product or idea.
a.
Breakout groups
b.
Focus groups
c.
Forums
d.
Panel discussions
e.
Symposiums
Answer: B
A discussion format in which participants divide the topic in a manner that allows each member to deliver in-depth information without interruption is called a __________.
a.
dialogue
b.
focus group
c.
forum
d.
panel discussion
e.
symposium Answer: E
A discussion format in which audience members are invited to add their comments to those of the official discussants is called a __________.
a.
dialogue
b.
focus group
c.
forum
d.
panel discussion
e.
symposium
Answer: C
Which of the following group formats is best for removing the influence of status differences?
a. Face-to-face
b. Forum
c. Online
d. Panel discussion
e. Symposium
Answer: C
Sandra owns a chain of restaurants and wants to know which of several possible new menu items
would be most enticing to her customers. She invites small groups of customers to sample each of the dishes and give feedback. Which problem-solving format is Sandra using?
a. Breakout groups
b. Focus groups
c. Forum
d. Panel discussion
e. Symposium
Answer: B
Which of the following provides the central idea of the speech?
a.
Attention getter
b.
Preview statement
c.
Thesis statement
d.
Purpose statement
e.
General purpose
Answer: C
Which of the following types of speeches is planned in advance but presented in a direct, spontaneous manner? a.
Manuscript
b.
Impromptu
c.
Memory
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d.
Extemporaneous
e.
Facilitative
Answer: D
A purpose statement should __________.
a.
cover a broad range of ideas
b.
be results-oriented
c.
encourage major changes
d.
convey the central idea of your speech
e.
grab the audience’s attention
Answer: B
Speakers who wear businesslike attire are perceived as being more __________.
a.
likeable
b.
objective
c.
accurate
d.
anxious
e.
credible
Answer: E
According to the textbook, which type of delivery may be necessary when speaking “for the record”?
a.
Manuscript
b.
Memorization
c.
Impromptu
d.
Extemporaneous
e.
Expository
Answer: A
For his presentation, Bernie would like to educate his audience about adoption laws. Bernie’s general purpose would be to __________.
a.
entertain
b.
debate
c.
inform
d.
deliberate
e.
persuade
Answer: C
Ben, the local police chief, was asked by the mayor’s office to read a statement concerning the recent crime activity in the city. Ben would be giving a(n) __________.
a.
impromptu speech
b.
manuscript speech
c.
memorized speech
d.
extemporaneous speech
e.
improvised speech
Answer: B
Your teacher unexpectedly asks you to get up and tell the class about your trip to Europe. What type of speech would you be giving?
a.
Extemporaneous
b.
Impromptu
c.
Demonstrative
d.
Memorization
e.
Manuscript
Answer: B
For her speech, Maria wants to persuade her audience to adopt pets from animal shelters. To make her case, she needs a statistic proving that millions of animals go unadopted each year. She
finds this statistic on the Animal Welfare League website, which was updated last month. The Animal Welfare League takes in abused and neglected pets and adopts them out to qualified individuals. Why should Maria think twice about using this statistic?
a.
The information is not relevant.
b.
The source is not credible.
c.
The information is not current.
d.
The source is biased.
e.
The information is not accurate.
Answer: D
Carla is having anxiety about giving her speech to her classmates. She’s afraid that she will get up to give her speech and completely forget everything she has to say. Something similar happened to her last year when giving a speech for another class. In that case, her classmates made fun of her for rest of the semester for her mistake. Normally, Carla doesn't care too much about other people's opinions. However, she is concerned that her audience may once again develop a negative opinion of her if something horrible were to happen with her speech. Which of the following is most likely the primary cause of her current speaking anxiety? a.
Her previous speaking experience
b.
Her fear of catastrophic failure
c.
Her negative attitude
d.
Her need for approval
e.
Her desire for perfection
Answer: A
Audiences tend to listen more carefully during the __________ of a speech.
a. beginning and ending
b. main points
c. quotations
d. subpoints
e. transitions
Answer: A
A(n) __________ outline is a construction tool used to map out your speech.
a. formal
b. keyword
c. official
d. working
e. written
Answer: D
Which of the following is a primary function of a bibliographic citation?
a. To deflect attention from your speech
b. To demonstrate the credibility of your source
c. To fulfill the requirements of a project
d. To indicate where a cited work was published
e. To save your audience from having to read further
Answer: B
A(n) __________ is a specific case used to demonstrate a general idea.
a.
analogy
b.
anecdote
c.
definition
d.
example
e.
statistic
Answer: D
A(n) __________ arranges or organizes numbers to show how a fact or principle is true for a large percentage of cases.
a. analogy
b. anecdote
c. definition
d. example
e. statistic
Answer: E
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A(n) __________ is an extended comparison that can be used as supporting material in a speech.
a. analogy
b. anecdote
c. example
d. quotation
e. statistic
Answer: A
In a recent speech to the members of his labor union, Gabriel started his introduction on a serious
note by telling a story about a news article he read that described a man protesting his working conditions. The man, Gabriel said, had encountered difficulties in his workplace that
were similar to the union's recent disputes with the management of several companies. Gabriel's use of the man who was protesting his working conditions was an instance of using a(n) __________ to support a point in a speech.
a. analogy
b. anecdote
c. example
d. quotation
e. statistic
Answer: C
“After listening to my speech, the audience will understand how to fill out a local ballot.” This purpose statement is effective because it:
a.
tells what the audience will be able to do
b.
explains what the speaker will do
c.
tells what the audience what to think
d.
is not adapted to the audience
e.
gets the attention of the audience
Answer: A
In informative speaking, supporting material is used to _____________.
a.
argue your point
b.
make your presentation interesting
c.
focus your audience away from boring parts of your speech
d.
express your artistic abilities
e.
act as a teleprompter
Answer: B
As a speaker you can make it easy for your audience to listen by ___________________.
a.
speaking loudly enough to be heard by your listeners
b.
covering large amounts of information
c.
using unfamiliar information to increase understanding of the familiar
d.
using complex information to aid the understanding of simple information
e.
speaking quietly to help your audience focus on your voice
Answer: A
If you have a question-and-answer period after your speech you might increase your effectiveness by __________________.
a.
guiding the audience member to ask the questions you want to answer
b.
answering the question and moving on
c.
taking your time to answer the question by including lots of detail
d.
defending your position forcefully
e.
paraphrasing confusing questions
Answer: E
Having your listeners actually do something during your speech is another way to increase their involvement in your message. This is referred to as _______________.
a.
audience commitment
b.
listener creativity
c.
informative listening
d.
audience participation
e.
audience trust
Answer: D
A speaker who teaches the audience something in a logical, step-by-step manner is using ______________.
a.
instructions
b.
explanations c.
descriptions
d.
diagrams
e.
conditions
Answer: A
A speaker who clarifies ideas and concepts that are already known but not understood by the audience is using ________________.
a.
instructions
b.
explanations
c.
descriptions
d.
diagrams
e.
conditions
Answer: B
________ is the process of motivating someone, through communication, to change a I belief, attitude, or behavior. a.
Persuasion
b.
Coercion
c.
Entertaining
d.
Educating
e.
Persecuting
Answer: A
Which of the following is an unethical practice in persuasive speaking? a.
Stating your personal opinion.
b.
Seeking to influence others' lives in a worthwhile way.
c.
Accurately citing your sources.
d.
Telling the truth even if it hinders your argument.
e.
Persuading someone for your own benefit.
Answer: E
A ______ is the subgroup you must persuade to reach your goal.
a. focus audience
b. actuation group
c. focus group
d. target audience
e. actuation audience
Answer: D
________ refers to the believability of a speaker.
a. Credibility
b. Competence
c. Character
d. Charisma
e. Charm
Answer: A
During the presidential elections, candidates are often vying for the attention of a small portion of the audience that are more likely to change their vote, called swing voters. Swing voters are an
example of which of the following? a.
A target audience
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b.
A actuation audience
c.
A focus group
d.
A hostile audience
e.
A friendly group Answer: A
A speaker who has very little knowledge about which he or she is speaking has very little of which of the following?
a.
Credibility
b.
Competence
c.
Character
d.
Charisma
e.
Charm
Answer: B
________ is the audience’s perception of two factors, enthusiasm and likeability.
a.
Competence
b. Dynamism
c.
Character
d.
Credibility
e.
Charisma
Answer: E