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131
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Communications
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Jan 9, 2024
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HCS/131T: Business Communication Skills For Health Care Professionals
Wk 3 Discussion - Conflict Resolution [due Thurs]
Discussion Topic
Imagine you are the supervisor of a team of 3 medical records specialists at busy local hospital. As part of their jobs, each medical records specialist audits another’s work to ensure compliance with the hospital’s policies and procedures, HIPAA compliance, and other regulations related to medical records.
One of your team members, Hyeon-Ju, recently showed a drop in accuracy below the expectations, and the other team members have noticed this in their audits. The situation has caused some friction between Riley and Hyeon-Ju. Riley made some comments in a team meeting about Hyeon-Ju’s performance. Hyeon-Ju felt defensive of Riley’s comments and suggested that Riley expects everyone to be perfect. Malak stayed quiet during the meeting, usually preferring to avoid conflict with the other 2 team members. Malek shared similar concerns about Hyeon-Ju’s audit results with you privately, and Malek was upset at the way Riley spoke to Hyeon-Ju in the team meeting.
Instructions:
Due Thursday:
Post a substantive response that addresses each of the following components (minimum 175 words):
How might you handle this conflict between Riley and Hyeon-Ju?
What are the consequences to the team’s overall performance if this conflict goes unresolved?
How might you coach Riley, Malek, and Hyeon-Ju to handle their concerns about each other’s audit
I agree that it is important to have the team consider you to be approachable and fair. I also believe that
being a mediator in situations such as these is a great way to keep this image while still preserving the integrity of the team. The article we read about how to handle disagreements talks about the goal of the
first meeting and that “the goal of the initial meeting is to have them leave with emotions abated and feeling respected by you, if not yet by each other. With that done, you can then bring them together (if
you didn’t meet jointly the first time) and focus on getting the information that you all need in order to resolve the conflict” (Brett & Goldberg, 2017). Once they see that you are fair and they feel respected by
you, this will carry over and hopefully maintain the team’s respect for each other. This keeps you approachable and them feeling better knowing that even though there are some issues, they are still a respected component of the team.
Brett, J., & Goldberg, S. B. (2017). How to handle a disagreement on your team. Harvard Business Review Digital Articles, 2-6. Wk 4 Discussion - Collaboration on the Job [due Thurs]
Wk 4 Discussion - Collaboration on the Job [due Thurs]
Discussion Topic
Most business organizations require their employees to collaborate as a team to achieve a business outcome. Health care organizations also rely on teams to reach their outcomes.
Imagine your next job in a health care organization, whether you work in a health care organization now or aspire to work in health care as a result of your program coursework.
Instructions:
Due Thursday:
Post a substantive response that addresses each of the following components (minimum 175 words):
What’s the job you imagined? Briefly describe the job and include the title, a few of the duties you’ll expect to perform, and the type of health care organization you see yourself working in next (e.g., hospital, pharmaceutical or medical equipment sales, manufacturing, etc.).
Which people’s roles/job titles you would depend on to accomplish your job?
Which people’s roles/job titles would depend on you to accomplish their jobs?
How do you feel about this interdependence? Why is teamwork important in the health care industry?
Which strategies do you use for effective team communication and collaboration?
I have found that interdependence is the key to a successful team, while also finding out that it is not the easiest thing to accomplish. The team I am currently on is a prime example, there are 5 of us, one is a team leader, 2 deal with face-to-face communications and the other 2 handle the phones/scheduling. When I first became the team leader, I did not take the time to survey everything and just kept things as they were to keep things going smooth. But as I began to get to know them and see how they worked; I made some moves. I switched one from the front to the back because of some anxiety when dealing with people face-to-face, I learned each job and would fill in when needed and I met bi-weekly as a group to see how things were going. One of the readings this week really hit home with me on this, Nawaz stated that “it’s helpful to spend time up front connecting and creating a common language with your team. When your team knows how you like to work and how you plan to manage them, they’re able to produce results faster. When you know how each of your direct reports likes to work and communicate, you’re able to save time when setting direction and following up” (Nawaz, 2017). I feel that this is a key to maximizing the efficiency of your team. Nawaz, S. (2017). Do you know how each person on your team likes to work? Harvard Business Review Digital Articles, 2-5.
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