131 wk 2
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131
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Communications
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Jan 9, 2024
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HCS/131T: Business Communication Skills For Health Care Professionals
Wk 2 Discussion - Communication Preferences [due Thurs]
Discussion Topic
Imagine that you work for a supervisor who generally prefers receiving email or instant messages rather than having face-to-face meetings or talking on the phone.
Instructions:
Due Thursday:
Post a substantive response that addresses each of the following components (minimum 175 words):
What are your communication preferences? Do you think it’s important that your communication preferences match your supervisor’s preferences? Why or why not?
Regardless of personal preferences, what are 2 situations where you think it would be better to request a meeting or make a telephone call to discuss an issue rather than send an email or instant message? What are 2 situations where you think an email or instant message would be better? Explain your rationale.
Personally, I prefer verbal communication because I feel that for me, it is the easiest and most effective way to get my point across. In one of the readings this week it stated that “listening is the most frequent, perhaps most important type of on-the-job communication” (Viswanathan). So, my preference
is to use verbal communication because I can get a better read on how I am being perceived and I can observe the listening. I think that as long as your communication style is effective that it does not have to match your supervisor, I believe a good mixture is probably the most effective. I would like for someone in my team to be stronger where I lack skills and vice versa. Two situations where verbal communication would be better are interviews and disciplinary actions. For interviews when in either position, the interviewer or interviewee, I feel that face to face is a good way to get a better impression of the person. When administering disciplinary action, I like to be able to engage with the person to ensure that the tone is correct, whether not too harsh or not harsh enough.
Two situations where digital communication would be better are meeting times and simple yes/no style questions. In both of the examples, I feel that there is minimal room for interpretation, so a simple text message or email would be fine.
Viswanathan, R. (2010). Chapter 3: Listening. In Business communication, (pp. 33). Himalaya Publishing House.
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