SAMPLE 2021 BSBXCM301 Project Portfolio-1 do not copy and please use videos to assist

ENGAGE IN WORKPLACE COMMUNICATION BSBXCM301 PROJECT PORTFOLIO STUDENT VERSION

Contents Section 1: Preparation 5 Section 2: Email 14 LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 5

Student name: xxxxxxxxx Assessor: Paul Booth Date: 10 October 2021 Business this assessment is based on: Lloyds International Local School LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 6

you will be communicating with and a summary of their unique information needs. What communication challenges do you envisage? Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx team members who we will be consulting xxxxxtoxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx You need to put 4 profiles (including your own)of students/team members with their names, positions, communication preferences, communication challenges. And communication needs and personality traits. Delete Member 1 - name – xxxxxx Position xxxxxxxx Communication preferences and style He likesxxxxxxxxxxxx to discuss ideas a lot before making decisions He usesxxxxxxxxxxxxxan inclusive approach He likes toxxxxxxxxxxx use applications to communicate Communication Challenges x 2 English is second language Xxxxxxxxxxxxxx xxxxxxxxxxxxxxx Communication needs based on communication challenges It would be preferable if all meeting minutes and discussions are summarised in writing for him to read and understand later. We should also speak slowly and use simpler language Xxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx Personality Traits Friendly Always tries hard xxxxxxxxxx Member 2 - name xxxx Position xxxxxxxxxx Communication preferences and style LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 8

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Communication Challenges x 2 Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxwears glasses xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx Communication needs based on communication challenges Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx Personality Traits Friendly Assertive and direct Member 3 - name xxxxxxxx Position xxxxxxxxx Communication preferences and style He likes xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. Communication Challenges x 2 He has a strong accent He has issues listening due to his English levels Xxxxxxxxxxxxxwears glasses xxxxxxxxxxxxxxxxxxxxxxxxx Communication needs based on communication challenges He xxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxprint everything in large text xxxxxxxxxxxxxxxxxx Personality Traits Xxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxx Member 4 - name xxxxxxxx Position xxxxxx LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 9

I xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx How will you ensure your oral communication at the meeting meets your audiences’ diverse needs? Provide examples. How will you structure the discussion, how will you make the discussion suitable for your audience? Eg if they have English problems what would you do to make it easy to follow. You need to consider the communication needs earlier. Will you give out handouts? Question and answer session? Speak slowly? Etcask questions, etcwill you write on the board to improve understanding and participation ? Delete Xxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxx Which organisational requirements do you need to consider during this communication? This could relate to the organisation’s communication policies or procedures for example, how to write an email or how you should communicate effectively with people with diverse needs. Also include any legislative compliance requirements. Please see the case study at end of the document. What policies would you follow? How will you use the code of conduct, communication policy? Whs policy? What are some general tips regarding code of conduct and communicating professionally and with respect. What sort of language will you use in your communications What laws do you need to consider? delete Company Policies I will follow Xxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx Communication guideslines I will follow are xxxxxXxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 11

Xxxxxxxxxxxxxxxxxxxxxxxxxxxx Laws that I will follow include Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Attach: Written and prepared information for meeting ☐ Organisational communication policy or requirements (if not using the simulation pack) ☐ Evidence of confirming work task (workplace based only) ☐ Original Menu – for your reference Version 2 BSBXCM301 Engage in workplace communication | 12 Lloyds School Menu Cakes and Snacks Chocolate cake Mars Bars Rocky road Chips Drinks Orange Juice Coke, Fanta Red Bull Milk Shake Salads Cesar Salad Hot Snacks Chips Spring rolls Chicken wings Meals Meat pie Hot dog Vegetable pie Beef Burger Chicken Burger

 xxxxxxx – Administrative Assistant  xxxxxxx – administrative manager  xxxxxxxx – principal  xxxxxxxxxx – chef Items to discuss Xxxxx Xxxxxxx Xxxxxx xxxxxxxxxx The feedback we have received from stakeholders includes these 6 suggestions  xxx see case study for these general/feedback ideas xxxxx *  xxxxxxxxxxx  xxxxxxxxxxxxx  xxxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxxxxxxxxx  Less cakes and more healthy snack alternatives We want to use this information to xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx My Suggestions include Area to improve based on feedback in case study *Xxxxxxxx Xxxxxxxxx Xxxxxxx xxxxxxxx Friday pizzas xxxxxxxx Xxxless sugary drinks xxxxxx xxxxxxxxxxxx My food Suggestions (10 in total) fresh fruit salads Xxxxxxxx xxxxxxxxxxx xxxxxxxxxx Vegetable Pastas Xxxxxxxxxxx Xxxxxxxxxx xxxxxxxxxx Xxxxxxxxx xxxxxxxx xxxxxxxxxxx Low sugar drinks and waters \Xxxxxxxxxxx xxxxxxxxxxxx x 3 Pictures of recommended foods to include on menu Xxxxx put some food images here from google of your recommendations Xxxxxx3 pictures will do. You can always use screen shots if you cannot copy and paste.Delete xxx xxxxxxxx LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 14

3 Examples of research topics and weblinks relevant to developing healthy menu  What are Popular vegan dishes for children www.xxxxxxxxxxxxxxxecipes  Xxxxxxxxxxxxxxxxxxxxxxxxxxxx www.  Lxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx www Anticipated Communication challenges during the meeting and strategies to manage these challenges  xxxxxxxxxxxxxxxxxxxxxxxxxxxxTo accommodate various English levels and listening abilities I will be sure to speak slowly and use simple languagexxxxxxxxxxxxxxxxxxxxxxxxxxxx  I xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxi will let people ask xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  I will write on the board xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxx patience xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxxxxI will print out using large font xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (think back to the communication needs of your team members) Meeting Plan/Format  Introduction  Presentxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Creative exercise - xxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Questions and Answers  Xxxxxxxxxxxaction plan xxxxxxxxxx Resources for meeting Xxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Attachment 2 :Meeting minutes Records/Results Meeting details- xxxxxxxxxxxxxxxxxx copy and paste from above. xxxxxxxxxxxxxxxxxxxxxxx LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 15

 Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Teams ideas on How to encourage students to choose healthy items  We can also promote healthy items and give discounts to encourage students to select healthy food items  xxxxxxxxxxxxxxxxxxxxxxxxxx  Seek feedback xxxxxxxxxxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Suggested Action plans to implement new menu  Discuss witxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxcreate draft xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Gain approvalxxxxxxxxxxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Taste Testing  The Strategies I used to improve participation and promote discussion  I wrotexxxxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx brainstorming techniques  We xxxxxxxxxxxxxother schools xxxxxxxxxxxxxxxxxxxxxxxx  I xxxxxxxxxxxxxxxxmind map  xxxxxxxxxxxxxxx questions xxxxxxxxxxxxxxxxxxxxx  I listened carefully xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx The Strategies I used to adjust communications to the communication needs of the team/audience  I spoke slowly and used simple language  I used xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxhand outs xxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxwrote on board xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 4 questions that helped to develop the menu during the meeting  What menu items are currently most popular?  What xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Can xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  What xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx How did you create an inclusive environment and what policies did we follow  I xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  I was respectful and polite at all times.  xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  I xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 17

 I xxxxxxxxxxxxthis will be similar to the last section in table in section 1 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  I was xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  I xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx What challenges and difficulties arose during the meeting?  It xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  At times listening and misunderstanding xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxnot everyone participated xxxxxxxxxxxxxxxxxx Meeting Feedback and Comments (do you think the meeting Was the meeting successful and why) The meeting was successful and we xxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxx Assessor instructions and information I was encouraged to look up details online to get more ideas and get all team members engaged. I was given some ideas on foods that might be suitable I was encouraged to create a summary of my suggestions coupled with the teams ideas. Conclusion : Summary of solutions developed by the team (my ideas coupled with teams suggestions) Area to improve based on feedback xxxxxxxxx Provide vegetarian and vegan options xxxxxxxx xxxxxxxx xxxxxxxxxx xxxxxxxxxxx Team ideas added toMy Suggestions Xxxxxxx Xxxxxxxx Xxxxxxxx xxxxxxxxx Salads and fruits Vegetable Pastas Plant based Xxxxxxxx Xxxxxxxx xxxxxxxxxx Xxxxxxx Xxxxxxxx Xxxxxxx xxxxxxxx. Xxxxxxxxxx xxxxxxxxxx xxxxxxxx xxxxxxxxx Xxxxxxx Xxxxxxx xxxxxxx LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 18

instructions given at the meeting. Your assessor would have given you information and instructions which you must effectively communicate back to them. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx The Strategies I used to adjust communications to the communication needs of the team/audience  I spoke slowly and used simple language  I xxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxxxxxxxxxxxxxx  . Assessor instructions and information I was encouraged to look up details online to get more ideas and get all team members engaged. I was given some ideas on foods that might be suitable I was encouraged to create a summary of my suggestions coupled with the teams ideas. How did you use the information to improve I xxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 20

In the email include any issues or barriers you came across during the meeting with one opportunity for improvement. Think back to the meeting,what problems did you face? Think of different responses that you could have used. What can you do to improve? During the meeting what types of issues did you experience and how did you manage those challenges. How did you get people involved and how did you improve understanding. Delete Xxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Draft the email according to the organisational requirements The organisational requirements for Emails include Xxxxxxxxsee case study and add some of your own ideasxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxx. Attach: A draft email to your supervisor ☐ An email received back from your supervisor ☐ If in the workplace, evidence of the meeting e.g. video recording ☐ Attachment 3) Email to Supervisor/Assessor (email to supervisor/assessor. You are going to provide your menu ideas after the meeting to your assessor/supervisor. Also giveyour ideas on if the meeting was successful. what were the challenges you faced and how did you adjust your approach. Discuss an area you need to improve and how you will do this. LLOYDS INTERNATIONAL COLLEGE | © 2021 RTO Works modified Jul 2021 Version 2 BSBXCM301 Engage in workplace communication | 21