ITMG221 Week 5 Post

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American Public University *

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221

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Communications

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Jan 9, 2024

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Evenin’ Folks – Week 5! We have passed the ½ way mark! I don’t know if you all are as excited as I am to almost be done with the latest class and getting one step closer to my degree (which if things progress I will have in October of ’24!) but I am excited. I’m also excited about everything we have been learning! I’ve been able to apply some of what we have been learning to my every day work within my job as a product specialist. It’s been fantastic to be able to apply what we’re learning. Anyway – onward to this weeks post! Emotional Intelligence and Project Management. Emotional intelligence or EI is the basic ability to understand, sense, manage, and apply the information and power of your emotions as the greatest source of energy, motivation, connection, and influence (Casper, 2002) . Emotions being always present, there is no way to “leave them out” of work. They are a part of you as any piece of information or another piece of intelligence you have to offer. Why would you want to make decisions with limited data? By acknowledging them, you can use that information to make decisions. The key is to intentionally manage your emotions so that they work for you both professionally and personally (Casper, 2002) . The benefits of increasing your EI is many! Using emotions can help improve and guide you in your thinking. People with high EI are able to do all kinds of things – avoid taking things personally, network effectively and focus their energy to more identified goals. It can be used to persuade and influence others to your way of thinking. By recognizing, responding and respecting yourself will cause others to recognize, respond, and respect you (Casper, 2002) . It can also remove barriers when working with others, and assist the team in producing project success. All of this and more can benefit yourself and the projects that you manage (Casper, 2002) . As for part II of this weeks post – Negotiation and conflict resolution in project management, why is it a useful skill? The obvious comes to mind – to think that there would be no conflict no negotiations needed during any project is foolish. A project is a living thing it breathes and moves, changes and grows. During all of that there is bound to be negotiations that need to be made, and certain conflicts during those negotiations that need to be handled. In a way a project manager becomes a conflict manager. The responsibilities including that they are able to identify and understand conflict and that they have the ability to manage the impact on the team performance and project success (Anantatmula & Villax, 2010) . Without the ability to manage the conflict from within the group as well as those outside of the project can cause detrimental issues to the success of the project. Without

the skill to be able to navigate through conflict and being able to negotiate a resolution successfully these can be the things that end a project before it’s even began. It’s important that all parties involved understand it is not an all or nothing type of thing. As I said, it’s a living thing it changes and grows as the progress continues on and negotiation is the only way to really be able to allow those necessary changes to come to fruition. Last but not least – How would I build trust in a project team? Looking at the things I currently do to build that trust in the team members that I am working with my biggest thing right now is learning. I take the time, and extra time as needed, to learn absolutely everything I can get my hands on about the current project or software that I am implementing. Being able to intelligently guide the conversation always helps to build confidence and trust with a client or a team in a project. I hate it (and sometimes I’ve had to) to go into a call and admit that I know nothing about what we are discussing and it feels like I’ve taken two steps back with the team. Especially now in my current project we are working on, I’m devouring everything I can from manuals to training videos to sitting in on every possible call that I can so that I can keep my eyes, ears and hands on all the moving pieces. That brings me to the next piece that I feel gains trust in the team, keeping a hand on the schedule and having that realistic timeline in place. Sure it changes, but you should know what changes and how it changes. Why the timeline has shifted and to what. Being able to effectively communicate those changes to the team and the client are important. Another point – transparency. That’s a word I find myself using a lot these days. All though I am learning as much as I can, I definitely had to hit the ground running picking up this project from another team that dropped it. I am transparent with each person I speak to – be it a team member or a client, I’m learning and I’m learning fast, but I’m still learning, to bear with me as I collect all the nuggets of information that I can. Hence the instance of hating to walk into a meeting with only half the information. A lot of my clients appreciate the honesty, the other part of that is those that have less confidence in us and I have to pick up the pieces and prove to them and the rest of the team, I’ve got this. I’ve had a couple of really good wins lately, and the project is definitely on an up swing. Those are just a couple of examples of what I’ve done in my personal work experience to help gain trust with my team and with the clients I work with. Whether that is something that was in our texts I’m not sure as I haven’t been able to really dive too terribly deep in our reading as of yet this week. That is my next step – so off to text book world with me, and onward to the

rest of week 5! References Anantatmula, V. S., & Villax, C. (2010, July 14). Understand and managing conflict in a project environment . Retrieved from Project Management Insititute: https://www.pmi.org/learning/library/understanding- managing-conflict-resolution-strategies-6484 Casper, C. M. (2002, October 3). Using emotional intelligence to improve project performance . Retrieved from Project Management Institiute: https://www.pmi.org/learning/library/emotional-intelligence-improve- project-performance-1019

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ITMG221 Week 5 Post

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