Jhynson_multifacetedcommunicationandthehumanserviceprofessional_11202023
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Communications
Date
Jan 9, 2024
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docx
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Uploaded by SuperGoat3842
Rasmussen University
Joseph Hynson
Hus1632 section 01 working with clients
Multi-faceted Communication and the Human Service Professional
Emily Stevenson
November 20 2023
Multi-faceted Communication and the Human Service Professional
Communication is often given in three aspects, verbal, non-verbal, and written. As a human
service professional, it is important to recognize the importance of these types of
communication. Your facial expressions, body language/gestures, and tone of your voice are
powerful communication tools (helpguide.org, 2020). While the ability to communicate well is an important key in professional and personal relationships, sometimes it is not the verbal cues but the nonverbal cues or body language that can speak loudly (helpguide.org, 2020). When interacting with others, you are continuously giving off wordless signals (helpguide.org, 2020).
These signals can be gestures such as waving, pointing, beckoning, or using your hands. Facial expressions are smiling, happiness, sadness, and tone of voice. It's not what you say, but how you
say it. When you speak, other people "read" your voice in addition to listening to your words. Things they pay attention to include your timing and pace, how loud you speak, your tone and
inflection, and a sound that may convey understanding, such as "ahh" and "uh-huh." Think about
how the tone of your voice can indicate such things as sarcasm, anger, affection, or confidence (helpguide.org, 2020). Lastly, how many eyes contact you make (help guide, 2020). Eye contact
is vital in maintaining the flow of conversation and gauging the other person's interest and
response. When your nonverbal signals match up with your words, they increase trust, clarity,
and rapport. When they do not, they can generate tension, mistrust, and confusion (help guide,
2020). Verbal communication is another crucial factor. Asking important questions, building a
rapport, and being genuine can give an excellent first impression and gain trust with your client.
Effective speaking involves the words you choose, how you say them, and how you reinforce
them (skillsyouneed.com, 2011-2020). All these affect the transmission of your message and how it is received and understood by your client (skillsyouneed.com, 2011-2020). It is important
to choose your words wisely and carefully (skillsayouneed.com, 2011-2020). Active listening is
an important skill. When we communicate, we tend to be thinking of how we will respond
instead of actively listening to the client (skillsyouneed.com, 2011-2020). There are several ways
that you can ensure that you listen more effectively. These include being prepared to listen,
concentrating on the speaker, not on how you will reply, keeping an open mind, avoiding making a
judgment about the speaker, and avoiding any distractions, if possible. For example, if there is a
lot of background noise, move to another location (skillsyouneed.com, 2011-2020). Another
example would be, do not answer your cell phone unless it is an emergency. While your client is
speaking, do not try to think of the next question you will ask. Do not stereotype the speaker. Try
not to let prejudices associated with, for example, gender, ethnicity, accent, social class,
appearance, or dress interfere with what is being said (skillsyouneed.com, 2011-2020). Written
communication is another important aspect. The reality is that the bulk of communication with
clients happen via email (scoopindustries.com, 2020). Main ideas can quickly get
miscommunicated and misread due to the lack of detail or clarity (scoopindustries.com, 2020).
There can be a tone that clients can display. A quick email can read as terce or nasty when it is not
meant to be that way at all (scoopindustries.com, 2020). Written forms of communication come
down to two core things: Having firm boundaries and carefully crafting your written responses
(scoopindustries.com, 2020). Just because you are in a service role does not mean that you are a
doormat for your clients (scoopindustries.com, 2020). We must teach our clients how to interact
with us and set the pace with them on how and when we communicate (scoopindustries.com,
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2020).
References
HelpGuide.org,2020.Nonverbal Communication and body language.
URL:Https://www.helpguide.org/articles/realtionships-communication/
nonverbal
communcation.htm
.
Skillsyouneed.com,2011-2020, Verbal Communication Skills
URL:Https://www.skillsyouneed.com/ips/verbal-communcationhtml
ScoopIndustries.com, 2020.Strategies for building your written communication with Clients.
URL: Https://scoopindustries.com/written-communcation-with-clinets/
.