COM-FPX1250_BluntBrandon_Assessment4-2 Six Ws

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School

Capella University *

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1250

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Communications

Date

Jan 9, 2024

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docx

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Uploaded by MagistrateSnow21733

Active Listening: The Six Ws Consider the problem you have been working to rectify, making notes of six Ws in the boxes below. Who was affected by the problem? Our Customer What is the problem? Our shipping department missed shipping an order due to an email being delivered into the wrong email box. When and for what purpose should email be used? Why would it be an effective tool for this purpose? Emails should be used to communicate with internal and external parties. This is an electronic method and is more effective as it allows communication between customers that send external messages. This also allows the company to keep a digital trail of communication. When and for what purpose An app is best used for internal communications. These chat apps 1

should an app be used? Why would it be an effective tool for this purpose? allow a company to communicate real time between different departments to follow up on order status. Creating a team chat will allow everyone involved in an account to receive updates and be able to follow up on anything pending to avoid issues. Why did Wanda task you with investigating communication methods? I am the lead account specialist for Printables and was asked to investigate where the error occurred. How should messages be modified to fit within the digital tool you have selected? Providing account number and a quick status update on orders. By only providing order status update the team assigned can keep track of completed task by each team member involved. 2

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COM-FPX1250_BluntBrandon_Assessment4-2 Six Ws

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