COM-FPX1250_BluntBrandon_Assessment4-1 Six Ws

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School

Capella University *

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1250

Subject

Communications

Date

Jan 9, 2024

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docx

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Uploaded by MagistrateSnow21733

Active Listening: The Six Ws Consider the problem you have been working to rectify, making notes of six Ws in the boxes below. Who was affected by the problem? Our Customer What is the problem? A customer's order was not received due to an email sent to an incorrect inbox. Incoming emails are sometimes filtered to an incorrect folder which can cause errors and missed services. When and for what purpose should email be used? Why would it be an effective tool for this purpose? Emails should be used to communicate with internal and external parties. This method is more effective as it allows communication between customers that send external messages. While allowing the company to keep a trail of communication received. When and for what purpose An app is best used for internal communications. Being able to 1

should an app be used? Why would it be an effective tool for this purpose? communicate within the companies’ different departments to follow up on order status. Creating a team chat will allow everyone involved in an account to receive updates and be able to follow up on anything pending to avoid issues. Why did Wanda task you with investigating communication methods? I was tasked to investigate where the error occurred as I am the lead account specialist for Printables. How should messages be modified to fit within the digital tool you have selected? Providing account number and a quick status update on orders. By only providing order status update the team assigned can keep track of completed task by each team member involved. 2

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COM-FPX1250_BluntBrandon_Assessment4-1 Six Ws

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