Course Project- Part 2 – Describing Communication Patterns
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Chamberlain University College of Nursing *
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Communications
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Apr 3, 2024
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Course Project: Part 2 – Describing Communication Patterns
ALLYSA VILAR
Chamberlain University
COMM277N
Mary-Lynn Chambers March 17, 2024
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Course Project: Part 2 – Describing Communication Patterns
1E Project Goal
Challenge: Always consciously try to be more direct when asking for a specific thing.
As a parent, you frequently notice your children trying to "beat around the bush" when asking for anything, whether it's a new toy or wanting to spend time with their friends. My children have attempted to "butter me up" in order to gain my attention rather than approaching me directly.
Part 1: Identifying Patterns
Strategic Step 1
Avoid using abstract wording that could mislead people (McLean, 2018, p. 155). Being straightforward communicates to others that you are not attempting to mislead or confuse them. When addressing the subject, use words or phrases that are directly associated with it. For example, one of my work responsibilities is to administer dialysis to patients. Things can get stressful when patients overlap, so it's preferable if I ask my coworkers for help directly instead of implying that I'm running late.
Strategic Step 2
It is important to comprehend the background and communication preferences of your audience, while also recognizing common ground in terms of communication approaches (McLean, 2018, p. 255). By being aware of the other person's preferred method of communication, you can prevent conflict or other problems. If you are straightforward in your
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requests or thoughts, someone may take it personally, but there are those who may be more like you and who know how to handle direct communication without taking offense.
Strategic Step 3
One of the aspects of being direct is not limited to being detailed in the way that you phrase things. In addition to this, it is important to make sure that the other person understands what it is that you are asking of them. It is impossible for us to read the minds of other people, and it is not uncommon for people to be distracted or absent-minded. Instead of giving the impression that they are listening, it is extremely important to make certain that they are actually understanding what we are saying (McLean, 2018, p. 263).
Declaration 1: I will not use abstract words.
Reducing the amount of abstract words will certainly help to communicate the information I am trying to get across. By using straightforward sentences and words, any misunderstandings can be avoided. Using abstract language will avoid making the other person question what I was trying to say.
Declaration 2: Before making declarative statements, I need to make sure that the person I am talking to will not be easily offended.
When it comes to being direct, having knowledge of the other person's preferred mode of communication will be beneficial to me since it will allow me to know how to approach specific subjects. By being aware of how straightforward I may be with the other person, I will simply be able to avoid misunderstandings. In order to better clarify and explain things, I may use this
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information before making the assumption that the other person is aware of what I am talking about. Declaration 3: Prior to finishing the conversation, I will make sure the other person understands what I am saying.
Walking away from a conversation in which you are not completely convinced that the other person understands the entire conversation will result in a failure to effectively communicate. Knowing that the other person fully comprehended what had just happened can help you be more direct and avoid miscommunication.
Part 2: Plan and Practice
2A. Surroundings
A typical workday that turns into chaos while taking care of dialysis patients is a great representation of the communication skill I would need to improve. During treatment, patients typically sit for three to four hours at the appointed time and shift if there are no problems, such as patients arriving on time, no near-miss incidents or incidents involving themselves or another patient, or a clinic that is fully staffed. A patient care technician oversees three to four patients during a shift. But on one of those sporadic days, a patient developed hypotension and needed further care; as a result, the patient had to stay longer than normal before being allowed to leave for the day. This then led me to running late to get the dialysis machine and station ready for the next shift’s patient's treatment. If I keep my need for assistance to myself, it could have a domino
effect, making all of my patients late and possibly diverting their frustration against me.
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2B. People
The people involved are me, other technicians, the hypotensive patient, and a nurse tending to the patient.
Me: Nurse, the patient’s BP is 74/42. I need to administer saline to get the patient’s blood
pressure back to normal. Nurse: That's fine, but just make sure the patient does not leave before I can assess the patient, and we see to it that the BP is normal again. Several attempts were made to raise the blood pressure by administering more saline and placing the patient in a trendelburg position. After 20 minutes, the blood pressure returned to normal. After the problem has been solved, the patients' needles must be removed and checked to
ensure they are not bleeding before they leave the treatment floor.
Me: Nurse, could you please assist me with walking the patient out? Also, is there anyone
that could assist me with getting my station cleaned and ready for my next patient, please?
Tech #2: I am still waiting for my next patient, so I have time to help. Let me help get the
station cleaned, and I can help you set up the dialysis machine while you tend to the other patients. Me: My next patient just ended their treatment and I need to tend to them to make sure they are fine, but I would greatly appreciate that. Thank you so much. 2C. Reflection
It's not always easy to express yourself directly. You do not want to appear unpleasant, demanding, or domineering to others. However, being direct is essential, especially when we are in need of a certain thing. In this case, a snowball effect would have undoubtedly happened, causing the subsequent patients who had planned to receive dialysis treatment on time to be late.
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If any of these patients had plans after their treatment, their plans would have been impacted as well. So, if I wasn't direct, it would affect not just me, but also others. Also, being clear about your desire for assistance will not come out as impolite if done appropriately. I'd only have to use the right tone of voice and vocabulary to avoid discouraging people from helping.
References
McLean, S. (2018). Exploring interpersonal communication
(2nd ed.). Flat World Knowledge.
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