MV095543-Julalak khutaranon-BSBCMM211 Task 2 Knowledge Questions V1.1121 fillable
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Course
211
Subject
Communications
Date
Apr 3, 2024
Type
Pages
4
Uploaded by MajorCaribouPerson1025
Greystone College Australia
BSBCMM211 Task 2 Knowledge V1.1121
Page 1 of
4
BSBCMM211 ‐ Apply communication skills
Task 2 – Knowledge Questions
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Greystone College Australia
BSBCMM211 Task 2 Knowledge V1.1121
Page 2 of
4
1.
Describe two (2) organisational policies or procedures that relate to communication in the
workplace (5‐10 words).
2.
Identify which of the following communication styles match the statements provided. Add
the letter to the statement in the table below.
A.
Aggressive
B.
Passive
C.
Assertive
Statement
Which style?
Add the letter that
best matches the
statement.
This person believes that the person/s they are communicating with
is more important, so their own opinions or thoughts do not matter.
Example
of what they say
: Whatever is most convenient for you
This person believes that things should be done their way. They believe
they are right, and all other people and their needs are less important.
Example
of what they say
: No, that is not convenient for me.
This person believes or acts as if all individuals involved are equal, are
equally deserving of respect and no one is more entitled than any other
person to share their ideas.
Example of what they say: Let me see if I can make that work.
Greystone College Australia
BSBCMM211 Task 2 Knowledge V1.1121
Page 3 of
4
3.
Asking questions and gaining clarity are an important part of communication in the
workplace. Give three (3) examples of questions you could ask to help you get more
information to complete a task (up to 10 words each).
4.
Listening is a key aspect of communication. Give three (3) tips to help you listen carefully (up
to 10 words each).
5.
How do you ensure communication is clear and understandable when speaking to people in
the workplace? Name three (3) things you could do (5‐10 words each).
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Greystone College Australia
BSBCMM211 Task 2 Knowledge V1.1121
Page 4 of
4
6.
Why does an organisation use style guides or templates as part of their written document
standards? Name three (3) reasons (up to 10 words each).
7.
Business letters start with a date and end with a signature. Name the remaining five parts to
writing a business letter in the table below.
1.
Date
2.
3.
4.
5.
6.
7.
Signature
End of Questions