PSYC 6223 DQ 3.1 # 4
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Communications
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Apr 3, 2024
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DQ 3.1 # 4
How can the facilitator manage a participant who is purposely trying to antagonize the them or other members?
Hi Tracy,
Jacobs et al. (2016) emphasize that in any group setting, the potential for members to dislike each other exists, leading to either silence or hostility. Rather than aiming for members to necessarily like each other, the primary goal is to ensure that personal dislikes do not hinder their
ability to benefit from the group experience. The authors propose that leaders can address conflicts or hostility openly within the group or choose private meetings with conflicting members. This intimate setting serves as an opportunity to strengthen rapport, collaborate on finding resolutions, and secure a commitment from the members. Jacobs et al. (2016) also suggest that group leaders can employ dyads and exercises to prevent further animosity. While pairing members with dislikes may risk intensifying their conflicts, it can also serve as a platform
to bridge their differences. Leaders may even join these dyads to facilitate constructive conversations. If hostility or dislike significantly interferes with the group, Jacobs et al. (2016) recommend removing one or both members and placing them in a different group.
According to Katz et al. (2016), managing a group member purposely antagonizing the facilitator
or others is complex. The approach to handling such behaviour may vary based on the conduct's specific context and severity. It remains crucial to prioritize the safety and well-being of all participants while upholding a supportive and constructive group environment.
How do you think your personal communication and conflict resolution skills would come into play as a group facilitator?
Jacobs, E. E., Schimmel, C. J., Masson, R. L. L., & Harvill, R. L. (2016). Group counseling: Strategies and skills (8th ed.).
Cengage Learning.
Katz, N. H., Sosa, K. J., & Harriott, S. A. (2016). Overt and covert group dynamics: An innovative approach for conflict resolution preparation. Conflict Resolution Quarterly
, 33
(3), 313–350.
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