Midterm Test Review

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Eastern Kentucky University *

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304

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Communications

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Apr 3, 2024

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MIDTERM TEST FORMAT 50 Multiple-Choice Questions – 2 Points Each = 100 Points Total 5 Questions Per Chapter No Time Limit; Open Book; One Attempt TO PREPARE  Review/Re-read Chapters  Review Chapter Notes Sheets  Review Connect Quizzes and Assignments POTENTIAL QUESTION TOPICS (Note this is not an exhaustive list; anything from class modules and in the text is fair game!) Chapter 1 – Self Awareness  What is Self-awareness?  Why Self-awareness is important?  Lack of Self-awareness  Strategies for gaining Self-awareness  Self-analysis  Behavior  Personality  Self-Monitoring  Attitudes  Perception  Filters that affect perception:  Unconscious Bias  Attribution Theory  Self-Disclosure  Diverse Experiences Chapter 2 – Self-Disclosure & Trust  What is Self-disclosure?  Why is Self-disclosure important?  Strategies for Self-disclosure  Concerns about Self-disclosure  Guidelines for Self-disclosure  The Role of Self-disclosure in Increasing Self-awareness  What Is Trust?  Why is Trust Important?  Concerns about Building Trust  Strategies for Building Trust:  Personal Trust-Builders  Organizational Trust-Builders  Tips for Building Trust  Re-building Trust Chapter 3 – Establishing Goals Consistent with Your Values and Ethics  What is Goal Setting?  Why is goal setting important?  Key Behaviors for Effective Goal Setting  What are Values?  Writing Effective Goals  Overcoming obstacles  What Are Ethics?  Why are Ethics Important?  Ethical Strategies  Ethical Decision Making  Benefits of Ethical Decision Making  Ethical Decision-Making Strategies

BUS 207 Midterm Review Chapters 1-10 Chapter 4 – Self-Management  What Is Self-Management?  What is Emotional Intelligence?  Five Components of EQ  Benefits of Emotional Intelligence  Strategies for Increasing EQ  Time Management  Importance of Time Management  Strategies for Time Management  Stress Management; Importance  Sources of Stress  Strategies for Stress Management  Organizational Responses to Stress:  Individual Responses to Stress  Overcoming Fear of Failure Chapter 5 – Understanding and Working with Diverse Others  What is Diversity?  Valuing and Managing Diversity  Why is Diversity Important?  Positive Organizational Outcome of Diversity  Changing Aspects of the Workforce  Individual Diversity Strategies  How to Gain Awareness  Organizational Diversity Strategies  Common approaches to DEI  Barriers to Accepting Diversity  Gender Diversity  Generational Diversity  Cross-Cultural Diversity  5 Dimensions of Cross-Cultural Differences  Strategies for Addressing Cross- Cultural Issues  Managing Organizational Diversity Chapter 6 – Listening and Nonverbal Communication  What is Listening?  Why is Listening Important?  Types of listening  Benefits of Active Listening  Active Listening and Organizations  Barriers to Effective Listening  Dealing with Anger and Emotion  Active Listening Strategies  What is Nonverbal Communication?  Why is Nonverbal Communication Important?  Benefits of Nonverbal Communication  Nonverbal Communication Components  Barriers to Effective Nonverbal Communication  Nonverbal Communication Strategies

BUS 207 Midterm Review Chapters 1-10 Chapter 7 – Communicating Effectively  What is Communication?  Why is Communication Important?  Strategies for Effective Communication  What is a communication channel?  What is the communication (channel) process?  Generational Differences  Effective Media Selection  Managing Workflow  Professional Communication Dos and Don’ts  Improved Public Speaking  Information richness and Media Selection  Effective Writing  Barriers to Communication  Assertive Communication  Passive Communication  Aggressive Communication  How to Communicate Assertively  Tips for Sending Effective Verbal Messages Chapter 8 – Persuading Individual and Audiences  What is Persuasion?  Why is Persuasion Important?  Theories of Effective Persuasion  Cognitive dissonance  Inoculation theory  ACE model  The Persuasion Process  Manipulation  Defending yourself from wrongful persuasion  Making Effective Presentations Chapter 9 – Negotiation  What is Negotiation?  Why Do We Negotiate?  Benefits of Honing Negotiation Skills  Types of Bargaining – integrative and distributive  Five Stages of Negotiating  Strategies for Negotiating Effectively  Emotions and Defensiveness in Negotiation  Integrity and Ethics in Negotiation  Special Situations in Negotiations Chapter 10 – Building Teams and Workgroups  What is a team/teamwork?  What is a group?  Types of Teams  Why Teams?  Benefits of Teams:  Self-Limiting Team Behavior  Teaming considerations  Team Developmental Stages (5)  Characteristics of High Performance Teams  Tips for Effective Teams  Dealing with Problem Team Members  Building Team Connection

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