MSN560 week6 discussion1
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Aspen University *
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560
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Communications
Date
Apr 3, 2024
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docx
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Uploaded by ernursetorres
Strategies for Effective Conflict Management.
According to Marsen (2020), conflict is a common incident within the healthcare
industry, particularly when diverse personalities, role assumptions, relationships, and
communication styles come into play. A concise example of this type of conflict involves a
situation in a mental health unit in a hospital. Here, the police brought a patient into the unit on a
mandatory legal hold, who was unhappy that he had not seen a physician yet. As time went by
and his frustration grew, the man became increasingly loud with his comments and eventually
started to yell out demands to see an onsite supervisor. In this situation, the patient and
healthcare personnel need to find an appropriate resolution that meets all parties' needs, if
possible. Communication strategies such as active listening and acknowledging emotions can
help create better outcomes in these situations.
According to Promsri (2019), the Thomas-Kilmann Index presents five responses to
disagreements: avoiding, accommodating, compromising, collaborating, and competing.
Anxiety, fear, poor communication, and miscommunications all contribute to the existence of
such disputes. When facing a conflict, it is vital to identify the root cause and review our stance
before declaring our goals out loud (Promsri, 2019). Being mindful of potential underlying issues
can effectively aid us in resolving conflicts before they further escalate into irresolvable
problems.
Establishing a proper setting is an essential first step in designing a conflict resolution
strategy for the above scenario. It shows that efforts are being made to understand the patient's
needs and concerns, helping them to feel heard. This can lead to a better understanding of their
condition or situation, which can pave the way for more productive conversations going forward.
According to Kayser & Kaplan (2020), compromise and collaboration are both critical elements
of successful conflict resolution, as combining the perspectives of all parties involved will often
create mutually beneficial goals and solutions. In this case, a compromise could focus around
when the patient can go home, while collaboration would involve identifying the care goals that
benefit all parties.
References
Kayser, J. B., & Kaplan, L. J. (2020). Conflict management in the ICU.
Critical Care
Medicine
,
48
(9), 1349-1357.
Marsen, S. (2020). Navigating crisis: The role of communication in organizational
crisis.
International Journal of Business Communication
,
57
(2), 163-175.
Promsri, C. (2019). Exploring the association between empathy and conflict management
styles.
Academy of Social Science Journal
,
4
(2), 1260-1265.
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