com 326 week one
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School
Southern New Hampshire University *
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Course
236
Subject
Communications
Date
Feb 20, 2024
Type
docx
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2
Uploaded by CaptainGoatMaster238
Jasmin Barlow
Com 326
Week 1
After reading this scenario, my initial thought was wow, the supervisor sounds really mean and unreasonable. It made me reflect on my experience as a leader and how I would have handled such situation. For starters I wouldn’t have taken what was sent to me and made it into a confrontational conversation. That just causes miscommunication and taints the professional relationship. The goal of the conversation is to inform and gain understanding, and the purpose should be to come up with a plan of steps on how to accomplish the goal that must be done by the deadline. If I had to choose a communication theory to help with this scenario, I’d pick the Interaction model of communication and feedback because it describes communication as a process in which participants alternate positions as sender and receiver and generate meaning by sending messages and receiving feedback within physical and psychological contexts (Schramm, 1997). Rather than illustrating communication as a linear, one-way process, the interaction model incorporates feedback, which makes communication a more interactive, two-way process. Feedback includes messages sent in response to other messages. When the conversation got to the point of miscommunication, the supervisor should have then called to gain clarity. Especially about something that is to me sensitive and after your employee expressed their concern about disrupting your vacation after filling in for you at a meeting that you were supposed to be at. The first thing could have been something as simple as a thank you for filling in for me at the meeting. Just small appreciative gestures as such goes a long way. Then asking clarifying questions if you are having a time understanding, but then again, I still feel as though a verbal conversation should have been had to avoid the miscommunication. If the
supervisor didn’t want to have the verbal conversation, then asking more questions would have helped avoid that as well.
References
Schramm, W., The Beginnings of Communication Study in America (Thousand Oaks, CA: Sage,
1997)
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