COM-FPX 3700_GrayCourtneyAssessment1
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Assessment 1 Interpersonal Conflict
Courtney Gray Capella University COM-FPX 3700 - Conflict Resolution
Professor Holly Teuber
January 14, 2024
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Assessment 1 Interpersonal Conflict
A widespread problem that can arise in a variety of circumstances is conflict. These circumstances can include arguments in your workplace, in your social circle, or between family members. There is no universal definition of conflict; rather, it might imply different things to different people. Of course, the traditional definition of conflict is disagreement or quarrel, but its more crucial to talk about the origins, consequences, and solutions that are connected to it. Internal interpersonal tensions between the disputing parties might give rise to conflicts. It may result from poor communication strategies or from differing moral and belief system viewpoints. Conflict can have an impact on people’s performance, productivity, and general well-being. Understanding what constitutes a conflict, why it arises and how crucial conflict management is to be preventing and resolving disputes would be helpful.
Differing opinions, contradictions, and poor communication techniques can all result in cconflict. The way people communicate matters when there is conflict. An individual’s communication etiquette and communication style can be inferred from their understanding of communication. This can reveal whether their communication style will result in disagreement. Racism, prejudice, stereotyping, and disdain for the other person are a few instances of bad communication practices. Certain communication styles that are specific to the office setting can result in conflict.
Racism, prejudice, stereotyping, and dislike for the other person are a few instances of bad communication practices. Conflict could come from specific communication behaviors that are unique to the workplace. This involves unfavorable assessments, information concealment, displays of superiority, an all-or-nothing mindset, and accusations. Personality conflicts and excessive workloads are additional factors that may lead to potential problems when it comes to
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workplace communication habits (Safianov et al., 2021). In order to prevent conflict, there are certain communication behaviors that one should avoid. The avoidant style and the assertive style are these two methods. Conflict is known to affect a person’s overall mood badly, which adversely affects their interpersonal interactions and openness towards others (Christensen, 2017). Communication styles can affect interpersonal interactions. It is possible to argue that some communication practices violate someone’s moral dignity. The possibility of conflict arises when someone disregards the qualities of another and denies them the chance to express their own beliefs and ideals.
Interpersonal conflict can arise from differences in individuals in a number of ways. One of the main types of variances that can lead to conflict is the difference in objectives, values, and meanings. Other significant aspects that influence disparities that impact interpersonal conflict are gender, age, occupation, culture, and race. In addition to potentially escalating an interpersonal disagreement, a person’s diet or clothing choices might also have an impact. The attribute of ethnocentrism is believing that your own culture, values, and views are superior to others (Zhu, 2020). These particular distinctions negatively impact an individual’s interpersonal conflict. This is accurate since it instills sentiments of rejection and haughtiness in other people. To help prevent interpersonal conflict, all staff members should get advice and training in appropriate communication techniques.
The effect that conflict has on the development of relationships is an additional problem that highlights the need for improved interpersonal conflict and communication practices. Conflict has an impact on people because it causes unnecessary stress in their lives. When disputes occur at work, job satisfaction declines, and productivity is impacted. This is an
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especially important adverse consequence to be aware of when working in the medical industry, because it may result in patients' care being delayed. Conflicts at work and poor communication skills also cause problems with friends and spouses when they go home. According to a study, those who engage in avoidance or other bad communication strategies report using social media more frequently. The report goes on to say that any kind of disagreement might lead to people using social media more and distancing themselves from their true concerns. Low levels of self-
esteem are linked to increasing use of social media, according to studies. As a conclusion, social media influences and are influenced by interpersonal experiences and conflicts (Longua Peterson
et al., 2016).
Having a plan in place for handling interpersonal conflict is crucial, particularly when it comes to conflicts at work. It is simpler to avoid conflicts in the first place than to deal with them
afterwards. It is advisable for a business to implement strategy recommendations right from the start. An individual’s interpersonal wellbeing and relationships will benefit if they, or their organization, possess the necessary conflict resolution abilities. The spectrum of suggested tactics includes emotional or psychological interventions, collaborative methods, and educational
materials. Education should include knowledge about the various ethnicities and cultures of people who are different from oneself. There should be explanations of these cultural disparities in the material.
The obligatory guidelines and objectives of the organization on the prevention and resolution of conflicts should also be made available as educational support. This material ought to include a strict policy against showing disdain for other people and their differences. The subjects of conflict-free communication techniques and how to prevent contraindications from becoming causes of contention need to be made clear. Another thing that ought to be illustrated
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through an instruction tool is how to use the instruments of compromise, negotiation, and bargaining in conflict.
It is recommended that staff members engage in regular interactions, hold meetings, and communicate with one another appropriately. This will encourage communication and the development of relationships, which will stop conflicts between people from happening. The simplest methods to offer a plan for resolving interpersonal conflict are through emotional and psychological therapies. People should be assessed for empathy in order to be able to see things from others’ perspectives and realize that they are not obligated to agree with others’ opinions. Workplace psychology strategies were used in a recent study that demonstrated gains in collaboration, work-team relationships, and the development of generalized relationships for all participants.
Additionally, samples showed a more positive attitude toward their work described how they learned to have an open discussion about oppositions. More importantly, students learned to
express their conflicts without involving their own standpoints and emotions, which considerably
contributes to avoiding confrontation and encourages the acceptance of others’ opinions (Safianov et al., 2021).
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References
Christensen, D. (2017). Reframe Workplace Conflicts. ONS Voice
, 32(8), 34.
Longua Peterson, J., Giguere, B., & Sherman, J. (2016). Social connection and social networking: Daily conflict increases nightly facebook use among avoidant participants. Self and Identity
, 16
(2), 215–230. https://doi.org/10.1080/15298868.2016.1247011
Safianov, V., Sokolovskaya, I., Shcherbakova, O., Belobragin, V., & Tkach, R. (2021). Ethical and psychological features of conflict prevention in interpersonal communication contacts. E3S Web of Conferences
, 291
, 05021. https://doi.org/10.1051/e3sconf/202129105021
Zhu, S. (2020). A study on affective barriers in intercultural communication and related strategies. Theory and Practice in Language Studies
, 10
(12), 1651. https://doi.org/10.17507/tpls.1012.20
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