BUS318_Week 5 Discussion 1
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American Military University *
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Course
318
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Communications
Date
Feb 20, 2024
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docx
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Uploaded by ProfessorProtonWombat33
What are the most effective methods for communication?
Nonverbal and verbal communication are two of the most effective methods for communication. Im sure we have all gotten an email or text from someone that we have interpreted the wrong way. Words don’t convey body
language like they do in nonverbal communication such as crossing your arms, eye contact, and body language. You also cant gauge the tone of someone’s voice in written communication like you can person to person or verbal communication. Nonverbal communication is the act of sharing information without using words (Bamum & Woliansky, 1989). About 65-75% of communication is in the form of nonverbal communication (Uhl-Bien et. al.
2020 pg. 10-7). Communication overall comes in different forms. Framing or words that are used to introduce and describe a situation. Charismatic communication is when a speaker arouses emotion in followers, earns loyalty
and encourages action, this form of communication is also used to influence or persuade others (Uhl-Bien, et al., 2020 pg. 10-3).
What communication styles have you utilized in your personal and professional life that have been successful in clarity and outcomes?
I think I have been most successful in using charismatic communication. Charisma is when an individual arouses emotion in followers, earns loyalty, and encourages action (Uhl-Bien, et al., 2020 pg. 10-3). I am a persuasive leader, so this type of communication is fitting for me. I earn loyalty by speaking the truth and I think the biggest thing for me is that people can sense the excitement I have for something I am passionate about. Even when it is a difficult conversation, they understand it is something that is important to me, but I need to learn not to have a personal bias or even attribution bias when communicating with others.
The area that I don’t do well in is difficult conversations. A difficult conversation is a communication situation characterized by strong emotion and potential conflict (Ulh-Bien, et al., pg. 10-10). I believe this stems from my childhood. As a child, I would see my parents argue and get physical with each other. So when someone starts yelling or arguing with me, my defenses go up and I struggle to find the right words or more importantly the
appropriate words to use in that situation. I use my fight or flight instincts. When these situations happen, I elicit the help of others to mediate.
What are effective approaches in building listening skills? Provide personal examples of effective communication situations.
The biggest thing to building listening skills is seeking feedback and being receptive to feedback. Feedback orientation is the person’s overall receptivity to feedback (Uhl-Bien, et. al., 2020 pg. 10-15). Once feedback is received it is important to use the feedback to be a better listener. The other key is to actively listen. That means putting away all distractions,
looking the person in the eye, summarizing what they have said to make sure that you have received the information as it was intended. Feedback orientation is the overall willingness of the participants to receive feedback (Dahling, Chau et al., 2012). A participant’s willingness to receive feedback and control their emotions helps them process the feedback effectively. When someone’s feedback orientation is high they have better outcomes (Linderbaum & Levy, 2010).
One example of effective communication that I have participated in was regarding an employee and a manager. This employee is new, very loud and
obnoxious, and very disruptive in the kitchen. I admit that I had personal bias because I did not know her well enough to judge her, or have all of the information regarding some of the behaviors she was exhibiting and why. A new manager came on board and has similar issues with her. The new manager, myself, and the employee’s immediate supervisor met to discuss the employee’s termination. During this meeting, I actively listened to the direct supervisor and got more information about her and the things that the
employee does well. I also listened to the other manager’s side. She experienced several of the same interactions in the kitchen that I have. We decided to hold off on the termination until we could meet with the employee. The next day I was able to work with her and see all of the positives that she brought to the team and that they far outweighed her negative attributes. I discovered that the managers all demonstrated attribution errors. Some of her issues stemmed from interactions she has had with the managers and how we communicated with her. We pulled the employee into the office and discussed her behaviors with her and expressed
that we were at fault for some of them. Her demeanor has completely changed for the better.
What were some of your ineffective approaches to communication? What did you learn from the experiences? One ineffective approach is attribution error. I did not know this was a thing until this class. I have a real hard time with my chef and struggle to have difficult conversations with him because of this bias. There are times when I only hear one side of the story instead of seeking out all sides because of personal bias. This approach does not work
because it has caused me to weaken relationships with some of my staff by not listening to them and jumping to conclusions.
Bamum, C. & Woliansky, N. (1989). “Taking Cues from Body Language,”
Management Review 78
: 59."
Dahling, J. Chau, S. & O'Malley, S. (2012). Correlates and Consequences of Feedback Orientation in Organizations
, Journal of Management 38
: 531–546.
Linderbaum, B. & Levy, P. (2010). The Development and Validation of the Feedback Orientation Scale (FOS),
Journal of Management 36
: 1372–1405
Uhl-Bien, M., Piccolo, R. F., & Schermerhorn, J. R., Jr. (2020).
Organizational behavior
(2nd ed
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