Group 2 GCCM_Draft_2 (1)

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1 Group Communications and Conflict Management Plan Group 2 - Communication Connoisseurs PMAN 638 9040 Dr. Deborah Reid Due October 31, 2023 Baseline v2.0

2 Table of Contents Group Communications and Conflict Management Plan ......................................................... 5 Purpose and Scope of the GCCM Plan ........................................................................................ 5 Importance of Effective Communication and Conflict Management .......................................... 5 Overview of the Main Sections ................................................................................................... 5 Team ................................................................................................................................................ 7 Team Composition and Roles ...................................................................................................... 7 Team Goals and Objectives ......................................................................................................... 8 Team Dynamics and Collaboration ............................................................................................. 8 Group Communication Plan ......................................................................................................... 9 Importance of Communication within a Team ............................................................................ 9 Methods of Communication ...................................................................................................... 10 Synchronous Communication ................................................................................................ 10 Asynchronous Communication ............................................................................................. 11 Communication Tools and Technologies .................................................................................. 11 Communication Norms .............................................................................................................. 12 Meeting Schedule and Agendas ............................................................................................. 13 Decision-Making Processes ................................................................................................... 14 Information Sharing Guidelines ............................................................................................ 14 Group Conflict Management Plan ............................................................................................. 15 Baseline v2.0

3 Understanding Conflict in Teams .............................................................................................. 15 Role of Communication in Conflict Resolution ........................................................................ 15 Types of Conflicts ...................................................................................................................... 16 Conflict Resolution Strategies ................................................................................................... 16 Escalation Process for Unresolved Conflicts ............................................................................. 17 Group Assignment Management Plan ....................................................................................... 17 Assignment Distribution and Task Allocation .......................................................................... 17 Tracking Progress and Milestones ............................................................................................. 18 Addressing Challenges and Bottlenecks .................................................................................... 19 Feedback and Peer Review Processes ....................................................................................... 19 Conclusion .................................................................................................................................... 20 Recap of the Importance of the GCCM Plan ............................................................................. 20 Emphasize the Integration of Communication and Conflict Management ............................... 20 Acknowledgment of the Practical and Academic Aspects ........................................................ 21 References ..................................................................................................................................... 23 Baseline v2.0

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5 Group Communications and Conflict Management Plan Effective communication and conflict management are essential components of successful teamwork. This plan outlines the strategies and guidelines for fostering clear communication and managing conflicts within the team. Purpose and Scope of the GCCM Plan The purpose of this plan is to establish a framework that promotes effective group communication and conflict resolution to enhance this team's productivity and cohesion. It applies to all team members and activities. Importance of Effective Communication and Conflict Management Efficient communication ensures information flows smoothly, leading to better decision- making and problem-solving. Skillful conflict management preserves team morale and productivity while resolving disputes constructively. Overview of the Main Sections 1. Team Composition and Roles ○ This section discusses the inherent roles and responsibilities within teams and how members are assigned specific roles based on their strengths and expertise. ○ It further lists down the members of the team and their designated roles, emphasizing their contributions to the project. 2. Team Goals and Objectives ○ This highlights the mission statement of the team and provides an in-depth breakdown of the objectives and expected outcomes. 3. Team Dynamics and Collaboration Baseline v2.0

6 ○ Emphasizes the value of teamwork and how positive dynamics within the group can lead to better outcomes. 4. Group Communication Plan ○ Explains the importance of team communication, tools, and technologies employed, communication norms, and how meetings will be conducted and scheduled. ○ Additionally, it delves into the decision-making processes and how information will be shared among members. 5. Group Conflict Management Plan ○ Recognizes that conflicts within teams are natural occurrences and outlines the importance of understanding them. ○ Discusses the types of conflicts, conflict resolution strategies, and provides an escalation process for unresolved issues. 6. Group Assignment Management Plan ○ Provides an insight into how assignments will be distributed, how progress and milestones will be tracked, and strategies for addressing challenges and bottlenecks. ○ Also, highlights the significance of feedback and the peer review process. By understanding and implementing the strategies and guidelines laid out in this plan, the team is equipped to communicate efficiently, address challenges head-on, and manage conflicts effectively, ensuring a cohesive and productive work environment. Baseline v2.0

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7 Team Team Composition and Roles While every team is unique, there are some things that are consistent across the various types of teams. One of those consistencies is the presence of roles and responsibilities. When creating the roles the project manager should be evaluating the tasks to see which ones group together: for example the role of project manager would be responsible for project planning and developing, team creating and leading, and project progress monitoring and sharing (Asana, 2023a). As the team is created, the project manager should be evaluating every member’s skill sets to see what role/tasks they would be best suited for. Establishing roles will increase productivity and boost morale. This team identified the roles needed to complete the Group Communication and Conflict Management Plan. Discussion was held regarding each member’s skills related to the roles, and then each was assigned an appropriate role. The members of this team and their assigned roles are listed in Table 1. In addition, every member is also a contributor to the content of this assignment. Table 1. Team Composition Member Role Kristen Clanton Team Lead, Agendas Daniel Cutaneo Meeting Minutes Amber Crowley Submitter Brent Hall APA Editor, Submitter Boris Gitelman Team Coordinator Takila Harris Document QA Derek Eaton Meeting Minutes Baseline v2.0

8 Team Goals and Objectives In order to be successful, a team must know what success looks like. Identifying the objectives and expected outcomes of the project helps to define success. A team mission statement will then clarify for the team what they are striving for. Here is the mission statement this team agreed on in week 2: Through seamless teamwork and unwavering dedication, our mission is to fuse expertise, insights, and creativity, transcending boundaries to formulate a comprehensive and dynamic GCCM plan. Objectives, also referred to as goals, help guide the team to see where they are going (Goals and Goal, 2009, p. 348). Objectives lay out the steps needed to achieve the project deliverables. Expected outcomes are the deliverables of a project (ITtoolkit.com, n.d.) - the ‘specific, unique outcomes based on specific, unique needs (para. 2). A project’s objective describes what the team is trying to accomplish while the outcomes are the result of what the project delivers (strategy dot zero, n.d.). This team’s objectives and expected outcomes are as follows: Objectives : Collaboratively create a GCCM plan and Week 4 Case Study. Expected outcomes : Collaborate effectively, turn assignments in on time, achieve grades of at least 90% on every assignment. Team Dynamics and Collaboration Team dynamics can be positive or negative. Dynamics are, in large part, defined by human behavior (Osborne, 2023). Fostering positive group dynamics will produce a stronger and more cohesive team. Positive team dynamics are evidenced by alignment, transparency, and Baseline v2.0

9 accountability. By having written objectives and outcomes, communicating frequently, and embracing conflict a team can improve their dynamics. The better dynamics a team has, the better their collaboration is. This team developed their objectives and outcomes, based on the requirements, early in the course. The following sections will define how they decided to communicate in order to create and maintain alignment, transparency, and accountability; as well as approach, manage, and embrace conflict. Group Communication Plan Importance of Communication within a Team Effective communication within a team is the cornerstone of success, essential for achieving collective goals and maintaining a pleasant working environment. It serves as the foundation that connects team members, enabling the seamless exchange of information, ideas, and insights pivotal for informed decision-making and creative problem-solving. Through clear and transparent communication, a shared understanding of the team's mission, roles, and responsibilities is established, substantially reducing the likelihood of misunderstandings and conflicts that could impede progress. Furthermore, it fosters a collaborative environment where each member feels heard, valued, and empowered to contribute their unique expertise to the collective pursuit. Without effective communication, a team's potential might remain untapped, thereby hindering its capacity to meet targets and fulfill its purpose. To establish effective communication practices, the team will implement the following strategies. First, the team will establish clear communication channels by creating a framework that defines when and how team members should communicate. This will include specifying the appropriate times and methods for communication, whether it is through email, scheduled meetings, or messaging applications. Ensuring that all team members are well-versed in these Baseline v2.0

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10 preferred modes of communication will be crucial to maintain consistency and clarity in our interactions. Furthermore, the team will actively foster a culture of active listening. In addition, the team will encourage members to go beyond hearing and truly engage in active listening. This means comprehending not just the words spoken but also understanding the underlying messages, concerns, and ideas being conveyed. In addition, the team will promote reflective listening, where individuals confirm their understanding and validate others' perspectives, thereby fostering deeper comprehension and empathy among team members. The team will work diligently to create and sustain a culture of open and honest communication. The team will nurture an environment where members feel safe and empowered to express their thoughts, concerns, and feedback without the fear of judgment or negative repercussions. By consistently prioritizing these effective communication practices, our team can tap into its collective potential, significantly reduce miscommunication, and ultimately move forward cohesively, inching closer towards the achievement of our shared goals and objectives. Methods of Communication By incorporating both synchronous and asynchronous communication methods, the team will strike a balance between real-time interactions and flexibility. This approach ensures that urgent matters are promptly addressed through synchronous communication, while asynchronous methods allow team members to collaborate effectively, even when working in different time zones or with varying schedules. Synchronous Communication Synchronous communication methods involve real-time interactions among team members. This includes face-to-face meetings, video conferences, and real-time messaging Baseline v2.0

11 platforms. In our team, we recognize the importance of synchronous communication for immediate decision-making and clarifications. The team will schedule weekly meetings to discuss project progress, address pressing issues, and brainstorm ideas collaboratively. These meetings will serve as a platform for real- time discussions that require immediate attention. Additionally, the team will utilize the messaging platform Discord for quick questions, updates, and brief discussions. This platform will facilitate instant communication when team members are online, promoting efficient exchanges of information. Asynchronous Communication Asynchronous communication methods allow team members to communicate without the need for immediate responses. Email and discussion boards are examples of asynchronous communication tools that provide flexibility for team members with varying schedules and time zones. The team will use email for sharing important documents, long-form communication, and announcements that do not require immediate attention. Email allows team members to respond when it suits their schedules, reducing the pressure for immediate replies. In addition, our team will maintain an online discussion board within the classroom where team members can post questions, updates, or share relevant resources. This will serve as a repository of information and discussions that team members can access at their convenience. Communication Tools and Technologies Our team is committed to harnessing the power of various communication tools and technologies to ensure efficient and effective collaboration. The team has carefully selected a suite of platforms that cater to the diverse communication needs of our projects. First and Baseline v2.0

12 foremost, our conferencing solution, Discord, will enable our team to conduct meetings with the benefit of performing face-to-face interactions, even when we are geographically dispersed. This platform will facilitate real-time exchanges, screen sharing, and the fostering of team cohesion. In addition to video conferencing, Discord will enable the team to employ instant messaging for quick and informal communication, making it easy to seek clarifications or share brief updates. For official correspondence and document sharing, the team has opted to utilize Google Drive. Collaborative document editing through Google Docs will enable multiple team members to work on documents simultaneously, enhancing our collaborative content creation and editing capabilities. With these tools integrated into our workflow, our team is poised to communicate effectively, collaborate efficiently, and maintain organizational excellence throughout our project. Communication Norms Establishing a set of clear communication norms is a fundamental pillar of nurturing a culture of respect and efficiency within the team. In line with this objective, the team has outlined specific guidelines to govern our interactions. First, all team members are expected to employ respectful and courteous language, ensuring that written and spoken communication remains free from disparaging or offensive remarks. Next, timely responses will be a norm, with an emphasis on acknowledging received messages and providing estimated response times for more complex inquiries. Moreover, active listening is encouraged, entailing giving one's full attention during virtual interactions, while refraining from interruptions and seeking clarification when necessary. Clarity and conciseness will be pivotal in our communication efforts, with a preference for plain language and an avoidance of technical jargon when communicating with non-experts. Baseline v2.0

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13 Constructive feedback will be the hallmark of our interactions, focusing on specificity and the promotion of improvement rather than criticism. Furthermore, adherence to meeting agendas and timely documentation of important decisions, action items, and meeting minutes will bolster transparency and accountability within the team. These communication norms will collectively contribute to an environment where every team member can communicate effectively, feel valued, and collaborate seamlessly toward the achievement of our shared objectives. Meeting Schedule and Agendas The team has designed a structured meeting schedule and a comprehensive agenda framework to promote effective communication and collaboration. Regular team meetings will be convened on a weekly basis. These gatherings will serve as a platform for discussing ongoing project progress, addressing challenges, and fostering collaborative brainstorming sessions. The primary goal is to ensure that all team members remain well-informed about the latest project developments while facilitating open dialogues to enhance decision-making and problem- solving. Additionally, project-specific meetings will be scheduled as necessary, offering a dedicated space for in-depth discussions pertaining to particular projects or tasks. These meetings aim to facilitate detailed project planning and issue resolution. Moreover, ad hoc meetings may be convened on an as-needed basis to address urgent matters that cannot wait until the next scheduled meeting. The cornerstone of each meeting will be a clear and concise agenda distributed in advance. This agenda will outline the discussion topics, expected outcomes, and allotted time for each agenda item, ensuring that meetings remain focused, efficient, and highly productive. By adhering to this meeting schedule and agenda framework, the team aims to Baseline v2.0

14 maintain open channels of communication, collaborative decision-making, and stay closely aligned with project objectives and milestones. Decision-Making Processes Effective decision-making is pivotal for the team's success, and thus, the team has adopted a structured decision-making process to ensure that decisions are made thoughtfully and inclusively. The team identifies the specific decision at hand, carefully delineating its scope and potential impact. Subsequently, the team will embark on gathering all pertinent information and data, guaranteeing that each team member has access to the requisite resources to make informed decisions. Encouraging open discussions among team members is the next step, facilitating a diverse array of perspectives and insights. Furthermore, the decision-making authority is assigned based on the nature and significance of the decision, with options including consensus building, designating a leader, or utilizing a voting process. Once a decision is reached, a clear implementation plan is established, delineating the steps required for execution and allocating responsibilities appropriately. The team underscores the importance of continuous monitoring and feedback, remaining receptive to insights and open to revisiting decisions if circumstances evolve or new information emerges. This comprehensive decision-making process ensures that the team can make informed choices efficiently and collectively, contributing to overall effectiveness and success in achieving goals. Information Sharing Guidelines The team places great emphasis on effective information sharing and has established guidelines to streamline this essential process. Primarily, the team has prioritized timely sharing of relevant information and updates, ensuring that all team members have access to the latest information in a punctual manner. Clarity and accuracy are central to this approach, with a Baseline v2.0

15 commitment to conveying information in a clear, precise manner, steering clear of jargon or ambiguity. When necessary, context is provided to enhance comprehension. Furthermore, the team places a premium on accessibility, making certain that information is easily available to all members through shared folders, documents, or the selected communication platform. Additionally, a feedback mechanism has been established to allow team members to offer insights or seek clarification on shared information, fostering a culture of open communication and mutual understanding. Lastly, the team has put an emphasis on maintaining version control for documents. This process is integral to guarding against confusion and guarantees everyone operates with the most up-to-date information. Group Conflict Management Plan Understanding Conflict in Teams Conflict is an inherent by-product of human relationships. While humans are often more efficient working together as a group, team conflict should be anticipated. Conflict in teams generally arises due to a need for resources, personality differences, conflicting ideas, confusion on roles and responsibilities, unspoken assumptions, and so on. Different conflict “tactics” (avoidance, competitive, collaborative, etc.) are ways members engage with others on their team should conflict arise (Aakhus, 2002). Understanding the root causes of conflict and identifying tactics used within the team dynamic postures the group to appropriately manage agreed-upon conflict resolution strategies. Role of Communication in Conflict Resolution Communication allows team members to exchange information, ideas, and opinions with clarity and purpose. Communication plays a pivotal role in conflict resolution because it opens constructive exchanges needed to understand disputes and to connect team members. When Baseline v2.0

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16 communicating, team members should aim to minimize relational conflict and encourage conflict about ideas instead (Aakhus, 2002). Types of Conflicts Conflict tends to manifest subconsciously as learned behavior, consisting of the following styles; avoidance, competition, compromise, accommodation, and collaboration (Sullivan, 2009). Avoiders deliberately ignore or withdraw from a conflict. Competitors attempt to gain power. Compromise seeks an expedient, mutually acceptable solution. Accommodators will set aside personal needs to keep the peace and/or appease others. Collaboration involves finding a win- win solution to satisfy both sides. Understanding types or styles of conflict postures the team to readily identify the best conflict resolution strategy. Conflict Resolution Strategies Conflict resolution strategies allow the team to find a peaceful solution to a disagreement through preventive and procedural actions. By taking preventative action, the team can lessen the likelihood of experiencing destructive conflict (Venditti & McLean, 2014). The team will commit to some or all of the following preventive measures; acquire formal training in appropriate conflict management, periodically review and reaffirm a commitment to the norms, policies, and procedures, discuss and distinguish between conflict that promotes improvement and that which obstructs progress, and explicitly remind its members that diverse perspectives and unconventional opinions are appreciated and respected. Additionally, the team will maintain awareness that external factors, positive or not, play a powerful role in mood, and may consciously or unconsciously color the demeanor of group members at the start of their interaction. Baseline v2.0

17 Ultimately, the team will make progress by listening to one another, maintaining composure and respectfulness, and showing sensitivity to each other’s needs and styles. Should conflict arise, the team will employ the following actions to manage each situation appropriately. ➔ Keep open lines of communication. ➔ Define the issues, specifying what the conflict pertains to. ➔ Focus on the task, rather than on personalities. ➔ Proceed according to established ground rules, policies, procedures, and norms Escalation Process for Unresolved Conflicts Escalating unresolved conflict benefits the team by minimizing delays in achieving group goals and driving accountability in team members by upholding the commitment to group responsibilities and norms. Should unresolved conflict escalate beyond the level of effective communication, the team will seek to mediate the situation by way of intervention from the Professor of the course. Group Assignment Management Plan Assignment Distribution and Task Allocation Assignment distribution and task allocations are discussed during the forming stage of the Tuckerman Ladder. Team members meet, discuss their strengths and weaknesses, and are assigned roles (PMBOK, 2007). When assigning tasks, there are four key components: capability, availability, skills, and experience. Assessing the workload and each team member's ability before assigning is imperative. Allocating tasks that best suit a team member's expertise can ensure better performance and higher engagement. Baseline v2.0

18 Table 2. Group Assignments Deliverable Due Date Team Discussion Submission Location Status Team Name and Mission Statement Week 1: 8/29/23 8/24/23 Discussion Complete GCCM Plan Outline Week 1: 8/29/23 8/24/23 Locker Complete Week 3 Team Deliverable Week 2: 9/5/23 8/31/23 Locker Complete Week 4 Case Study Week 4: 9/12/23 8/31/23, 9/7/23 Assignments Complete Week 6 GCCM Plan Draft Week 6: 9/26/23 9/14/23, 9/21/23 Discussion Complete GCCM Plan Team Discussion Week 10: 10/18/23 8/24-10/18 Discussion In Progress GCCM Plan Draft Review Week 11: 10/26/23 8/24-10/26 N/A In Progress GCCM Plan Final Week 11: 10/29/23 8/24-10/29 Assignment In Progress Tracking Progress and Milestones Project tracking is defined as monitoring the progress of all activities and milestones in a project. Project managers utilized progress tracking to analyze the state of a project during weekly check-ins and meetings, captured in meeting minutes, status reports, and project dashboards. Milestones are critical components of projects. They can be tracked in various ways, such as dashboards, tables, charts, and graphs. Tracking progress is essential and should be reviewed throughout a project's life cycle and communicated with the team and key stakeholders. To ensure that tracking progress is successful and effective, it should be clear, precise, realistic, understandable, and relevant (Padhi, 2023). Baseline v2.0

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19 Addressing Challenges and Bottlenecks A bottleneck is defined as any risks that cause delays in the project. There are two kinds of bottlenecks: performer-based bottlenecks and system-based bottlenecks. Performer-based bottlenecks occur when a team member or the entire team does not meet the performance requirement. System-based bottlenecks occur when the application or software is outdated, does not meet expectations, and causes delays. A root analysis is utilized to identify any bottlenecks. Once the cause is identified, a plan is created to address it. The plan can include task members, allocating additional resources, and testing new software. After the bottleneck has been rectified, it is imperative to conduct a performance evaluation to ensure the bottleneck has been appropriately addressed (Asana, 2023). Feedback and Peer Review Processes Peer review process is a procedure used to evaluate a current project to enhance its quality. This process is usually performed by the project team and stakeholders in which they provide their feedback. During the process the following details are reviewed; project concept and problem, feasibility and cost-effectiveness, goals and deliverables, organizational structure and team composition, resource base and estimates. project plan, project controls and administration, deliverable acceptance criteria, change management process, communication, procurement, and feedback and reporting. Through analyzing and reviewing the project the team and stakeholders try to identify any risks or issues in documentation and processes as well as provide mitigation for them for the future projects (Task management guide, n.d.). Baseline v2.0

20 Conclusion The foundation of any successful team lies in its ability to communicate effectively and resolve conflicts efficiently. Our GCCM plan serves as a blueprint to achieve just that. Through structured guidelines on team roles, communication norms, conflict resolution, and task management, we have set the stage for a collaborative environment where each member feels valued and empowered. Embracing this plan ensures not only the smooth operation of our team but also guarantees that we approach challenges head-on, turning potential obstacles into opportunities for growth and innovation. By prioritizing communication and conflict management, we are ensuring our team's resilience, adaptability, and, ultimately, success. Recap of the Importance of the GCCM Plan This GCCM plan is designed to guide our team towards effective communication, conflict resolution, and successful project management. By following these guidelines, we can work together more efficiently and achieve our objectives while maintaining an enjoyable and productive team environment. Emphasize the Integration of Communication and Conflict Management Effective team dynamics rely on two integral pillars: communication and conflict management. The quality of communication within a team directly impacts the potential for conflict and how conflicts are addressed. By understanding the relationship between communication and conflict, groups can foster more cohesive, productive, and harmonious working environments. The synergy between communication and conflict management is crucial. Effective communication, both in regular operations and during disagreements, is the linchpin to a successful collaboration. The strategies emphasize the intertwined nature of Baseline v2.0

21 communication and conflict management, highlighting their collective importance for team cohesion and productivity . Acknowledgment of the Practical and Academic Aspects The Group Communications and Conflict Management Plan comprises both practical and academic dimensions, each fulfilling a unique yet interconnected role. In terms of practical components, the plan emphasizes real-world implementation, addressing conflicts, and fostering effective communication in workplace or group settings. This includes the identification and resolution of potential conflicts among team members, as well as the establishment of productive communication channels. It also encompasses equipping individuals with essential conflict resolution skills, such as negotiation, mediation, and conflict resolution techniques, aiming to achieve resolutions and maintain a harmonious group atmosphere. The practical approach underscores conflict prevention, involving strategies to preempt potential sources of conflict by setting clear expectations, cultivating a positive team culture, and establishing frameworks for open and constructive communication. Team-building exercises and activities are integral practical elements, promoting trust, cooperation, and open communication among group members to enhance collaboration and reduce the likelihood of conflicts. Feedback mechanisms are also vital, as they facilitate continuous improvement by gathering constructive feedback, pinpointing areas where the plan may require adjustment, and providing insights into enhancing its effectiveness in conflict management and group communication. In the realm of academic aspects, the plan is anchored in relevant theoretical frameworks, which furnish the foundation for comprehending the underlying concepts and principles governing effective communication and conflict resolution. Academic rigor is further exemplified through research and analysis, which entails investigating the latest developments and best practices in group communication and Baseline v2.0

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22 conflict management. This research informs the academic aspect of the plan, ensuring it remains up-to-date and evidence-based. In an educational context, the academic dimension may involve curriculum development, including the creation of coursework and educational materials related to group communication and conflict management. These materials are designed to impart academic knowledge to students and professionals. Academic aspects also encompass the development of assessment tools designed to measure the plan's effectiveness. This may involve the creation of rubrics, surveys, or other evaluation methods to gauge how well individuals or groups are applying academic principles to real-world scenarios. Additionally, academic rigor entails thorough documentation and reporting of the plan's development and outcomes, which may encompass research papers, case studies, and reports contributing to the academic understanding of group communication and conflict management. In summary, the practical elements of the Group Communications and Conflict Management Plan focus on the hands-on application of strategies and skills in real-world situations, while the academic components delve into the theoretical foundations, research, and educational facets that provide a deeper comprehension of the field and support ongoing enhancements. These two aspects work synergistically to promote effective group communication and conflict resolution in various settings. Baseline v2.0

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23 References Aakhus, M. (2002). Group communication, conflict and. In J. R. Schement (Ed.), Encyclopedia of communication and information (Vol. 2, pp. 376-379). Macmillan Reference USA. https://link-gale-com.ezproxy.umgc.edu/apps/doc/CX3402900117/GVRL? u=umd_umuc&sid=bookmark-GVRL&xid=5b07f879 Asana. (2023a, January 7). 4 ways to establish roles and responsibilities for team success. https://asana.com/resources/roles-and-responsibilities Asana. (2023b, November 7). What is bottleneck in project management? 3 ways to identify them. https://asana.com/resources/what-is-a-bottleneck Goals and Goal Setting. (2009). In Encyclopedia of management (6th ed., pp. 348-352). Gale. https://link-gale-com.ezproxy.umgc.edu/apps/doc/CX3273100120/GVRL? u=umd_umuc&sid=bookmark-GVRL&xid=fbdd6ca8 ITtoolkit.com. (n.d.). It’s the deliverables that make the project (And how it’s managed) . https://www.ittoolkit.com/articles/project-deliverables Osborne, B. (2023, February 16). What are team dynamics & why are they important? https://www.rallybright.com/what-are-team-dynamics/ Padhi, B. (2023, April 13). 7 ways to track a project progress effectively. eLearning Industry. https://elearningindustry.com/ways-to-track-project-progress-effectively Project Management Institute. (2021). A guide to the project management body of knowledge (PMBOK® guide) – and the standard for project management (ENGLISH) (7th ed.). Strategy dot zero. (n.d.). Objectives, outcomes, outputs & benefits: What’s the difference? https://sdz.elevio.help/en/articles/71-objectives-outcomes-outputs-benefits-what-s-the- difference#:~:text=The%20objective%2D%20It%20is%20what%20the%20project%20is Baseline v2.0

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24 %20aiming%20to%20achieve.&text=The%20outcome%2D%20It%20is %20the,organisation%20through%20achieving%20the%20outcome . Sullivan, L. E. (Ed.) (2009). The SAGE glossary of the social and behavioral sciences. (Vols. 1- 3). SAGE Publications, Inc., https://doi.org/10.4135/9781412972024 Task management Guide. (n.d.). What is project peer review process. http://www.taskmanagementguide.com/glossary/what-is-project-peer-review-process.php Venditti, P., & McLean, S. L. (2014). Managing conflict. In An introduction to group communication . Creative Commons. https://2012books.lardbucket.org/books/an- introduction-to-group-communication/s12-managing-conflict.html Baseline v2.0

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25 What is the PMAN 638 GCCM Plan? The first team project in PMAN 638, the Group Communication and Conflict Management (GCCM) Plan, is akin to developing a team charter, but is expanded and modified to serve as an assignment for this class. As such, your GCCM Plan will include background information for each topic that is covered in your GCCM Plan, and will then explain how your team will use/implement that topic as you work together this semester. Class readings and the PMBOK Guide will be cited as support for the background information, making the GCCM Plan a hybrid of a practical team charter and an academic assignment. Your team’s GCCM Plan is intended to be a practical and working communication and conflict management plan for your team, as well as a guide for completing your team assignments in this class. The following are the suggested main sections for a GCCM Plan (other organization is acceptable if more useful to your team and fulfills the assignment): ● Introduction ● The Team ● Group Communication Plan ● Group Conflict Management Plan ● Group Assignment Management Plan Within each main section, various sections and sub-sections will be needed to provide useful content. Topics within this content are to be developed as follows: ● Background: As a class assignment, each topic covered in your GCCM Plan will include background information, primarily from class readings, to explain the topic. When sources are used, proper citations and references are to be included. ● Team Action: As a working team charter to guide your team, the GCCM Plan is to explain the actions your team will, or might, take related to this topic. ● Breaking out the background and team action information into separate paragraphs, or even into labeled sub-sections, can make the GCCM Plan more reader friendly, and will provide quicker access to team members using the document. The exact content and topics covered in each GCCM Plan will vary depending on the needs, interests, stakeholders, and projects particular to your team. Your team’s GCCM Plan should not attempt to include every topic we cover in this class, but should include every topic that could benefit your group’s work. The content of your final GCCM Plan should be information your team will, or at least m+ight, use or find useful. Read and revisit the Guidance Document for this assignment as often as needed to ensure your team is addressing the weekly individual and team assignments related to completing your GCCM Plan (these assignments will also be noted in the weekly content and Checklists). All team members need to thoroughly read the GCCM Plan Guidance Document so that any misinterpretations by one team member can be identified and addressed at your team meetings. Baseline v2.0

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Group 2 GCCM_Draft_2 (1)

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