Quiz2
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Name: Harjashan Dhaliwal
Date:12/20/2023 QUIZ II
I.
Choose right answer from the following. ( 1 mark each)
1.
Which of the following is a characteristic of the indirect pattern for negative messages?
A)
The message begins with a direct statement of the negative news.
B)
The message starts with a neutral or positive statement before delivering the
negative news.
C)
The message avoids providing any reasons or explanations for the negative news.
D)
The message is short and concise, without any elaboration. Answer:
2.
Why is the indirect pattern commonly used for delivering negative messages?
A)
It allows the sender to convey the negative news in a straightforward and direct
manner.
B)
It helps to maintain a positive relationship with the recipient by softening the
impact of the negative news.
C)
It saves time and effort by avoiding the need for any additional communication.
D)
It provides an opportunity for the sender to express personal emotions about the
negative news.
Answer:
3.
Which of the following best describes primary data?
B)
Data that is collected from secondary sources and compiled for analysis.
C)
Data that is collected directly from original sources for specific research purposes.
D)
Data that is generated through statistical models and simulations.
E)
Data that is obtained from public databases and government records.
Answer:
4.
Which method is commonly used to collect primary data?
A)
Analyzing existing datasets.
B)
Conducting interviews and surveys.
C)
Reviewing literature and scholarly articles.
D)
Extracting data from public records.
Answer:
5.
Which of the following is an example of primary data?
A)
A research article summarizing findings from previous studies.
B)
A dataset obtained from a government database.
C)
Survey responses collected directly from participants.
D)
A literature review synthesizing existing scholarly work.
Answer:
Name: Harjashan Dhaliwal
Date:12/20/2023 6.
What is a common source of secondary data?
A)
Surveys conducted specifically for the research project.
B)
Government databases and official records.
C)
Experimental studies conducted by the researcher.
D)
Personal interviews and observations.
Answer:
7.
How can researchers enhance the reliability of secondary data?
A)
By collecting primary data to supplement the secondary data.
B)
By relying solely on secondary data without any primary data.
C)
By selecting only, the most recent secondary data available.
D)
By conducting experiments to validate the secondary data.
Answer:
II. Answer the following questions. (5 marks each)
1.
Mention the 6 different types of informal reports.
Informational Reports
Analytical Reports
Research Reports
Instruction Reports
Field Reports
Trip Reports
2.
Mention three situations where we must use indirect pattern for negative message.
Delivering bad news to employees.
Rejecting a job application.
Informing clients about a price increase.
3.
Mention 4 ways in which face to face communication can be made better in a
workplace.
Actively listening to others.
Providing constructive feedback.
Using clear and concise language.
Being aware of non-verbal cues.
III.
Read and answer carefully (5 marks each)
Name: Harjashan Dhaliwal
Date:12/20/2023
An employee submits a claim for reimbursement of expenses incurred during a business
trip, but some expenses do not align with the company's travel policy. Compose a memo
that begins with recognition of their submission, subtly introduces the refusal, and
outlines the relevant policy guidelines.
Dear Kevin,
I appreciate your prompt submission of the expense claim for your recent business trip.
Your diligence in providing the necessary documentation is commendable.
Upon reviewing the claim, I observed that some expenses may not align with our
company's travel policy. It's crucial for us to adhere to these guidelines to maintain
consistency and fairness across all reimbursements.
I kindly draw your attention to the specific policy guidelines related to Travelling Policy.
Unfortunately, we won't be able to process reimbursement for the mentioned expenses
due to these policy constraints.
Thank you for your understanding. If you have any questions or need clarification on the
policy, feel free to reach out.
Best regards,
Harahan Dhaliwal
Travel Client Ceo
Travel With Us
Your technology conference is approaching, featuring renowned speakers and cutting-
edge topics. Write a sales and marketing message to attract professionals in the tech
industry, highlighting the event's agenda and the benefits of attending.
Dear Kevin,
We are thrilled to invite you to our upcoming Technology Conference, where innovation
meets inspiration! This premier event in the tech industry will feature renowned speakers,
cutting-edge topics, and unparalleled networking opportunities.
Agenda Highlights:
Keynote addresses from industry leaders.
Interactive panel discussions on the latest trends.
Hands-on workshops for practical insights.
Networking sessions to connect with professionals in the field.
Benefits of Attending:
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Name: Harjashan Dhaliwal
Date:12/20/2023 Stay ahead of the curve with the latest tech advancements.
Gain actionable insights to drive business growth.
Connect with like-minded professionals and expand your network.
Elevate your skills through hands-on workshops.
Don't miss out on this exceptional opportunity! Register now to secure your spot and be
part of the future of technology.
Best regards,
Harahan Dhaliwal
Tech Tchen X
IV.
The company you work for recently decided that employees should be trained in First
Aid, and you were assigned to arrange the training. Let your employer know that the
training session will begin one month from the date of the memo and that it will take
three days to complete. It will cost the company $110 per employee, and up to 30 people
can attend. Also, if over 20 people go, the cost will be lowered to $100 per employee. (5
marks each)
To: Ariel Bison
From: Harahan Dhaliwal
Date: 12/20/2023
Subject: First Aid Training Arrangements
Name: Harjashan Dhaliwal
Date:12/20/2023 I am pleased to inform you that the First Aid training session for employees will
commence on 12/25/2023 and will span three days, concluding on 12/28/2023. The
training will be conducted from 11 am to 8pm daily.
Cost Details:
$110 per employee for up to 20 participants.
$100 per employee if more than 20 employees participate.
We have a maximum capacity of 30 attendees, and the training will take place at
[location].
If you have any further questions or need additional information, please do not hesitate to
contact me.
Thank you for your attention to this matter.
Best regards,
Harahan Dhaliwal
Customer Service
Micheal Kors
Name: Harjashan Dhaliwal
Date:12/20/2023 V.
A client has recently used your company's services and expresses dissatisfaction with the
service quality and communication. The client complains about unmet expectations and
delays.
Craft a response as the service provider addressing the client's concerns, apologizing for
any inconvenience caused, and outlining steps you will take to rectify the situation or
prevent similar issues in the future. (8 marks)
Dear Barin,
I sincerely apologize for the dissatisfaction you experienced with our services. Your
feedback is invaluable, and I appreciate your openness in sharing your concerns.
I understand the importance of meeting expectations and ensuring timely communication.
I sincerely regret any inconvenience caused and want to assure you that we take your
feedback seriously.
To address your concerns:
We will conduct an internal review to identify areas for improvement in our service
delivery and communication processes.
I will personally oversee the resolution of any outstanding issues and ensure a more
efficient handling of future projects.
We are implementing additional quality control measures to prevent similar issues in the
future.
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Name: Harjashan Dhaliwal
Date:12/20/2023 Your satisfaction is of utmost importance to us, and we are committed to making the
necessary improvements. Please feel free to reach out if you have any further concerns or
if there is anything specific you would like us to address.
Thank you for bringing this to our attention, and we look forward to the opportunity to
regain your trust.
Best regards,
Harahan Dhaliwal
Ceo
Rolex