Lead Workplace Communication Strategies in BSBXCM501 Project

PROJECT PORTFOLIO LEAD COMMUNICATION IN BSBXCM501

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Contents Section 1: Guide workplace communication 6 Section 2: Engage in workplace communication and negotiation 9 Section 3: Review communication 13 BSBXCM501 Lead communication in the workplace |

Student name: Assessor: Date: 10 February 2023 Business/organisation you are basing this project on: Worlducation Role within business/organisation: General Manager Project/significant issue to be communicated: Effectiveness of communication method Project areas requiring negotiation (at least one): Customer negotiation BSBXCM501 Lead communication in the workplace |

Section 1: Guide workplace communication Describe the business or organisation you are basing this project on. What is the name of the business/organisation? Which industry is it part of? What are the main activities in the business/organisation? What are the broader organisational objectives and goals? Worlducation is the company that operates in the education sector since it manufactures tablet computers specially designed for the primary school Summarise organisational policies and procedures Which policies/procedures are applicable to your project/issue and/or workplace communication? How are they applicable? Attach policies/procedures to your portfolio. Organizational internal and external communication policy and procedures are applicable to Summarise legislative requirements Which legislation applies to your project/issue and/or workplace communication? How do they apply? There are number of different legislations ana their legislative requirements apply to BSBXCM501 Lead communication in the workplace |

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Research information needs of the business/organisation Provide a written summary of your research. What are the internal information needs? What are the external information needs? Are there any special needs/diverse cultures to consider? How do the needs relate to broader organisational goals? Which sources did you use to obtain information (at least three, including digital sources)? How did you extract relevant information from minor references? Attach proof of your research sources (e.g. internet search, video of interview) to your portfolio. The internal information needs of the Worlducation organization is that they need to gather more information on the consumer preferences as well as the effectiveness of using AI for tablets and computers for study purposes. The external information needs of this organization are the organization need to gather more information on the market trend and previous similar projects. By doing so, it would allow the organization to learn from others and improve their competitiveness level among other competitors in the field. It is Develop communication protocols Consider the identified information needs and organisational goals to develop at least two communication protocols. Adapt the protocols (e.g. by using a different colour or font) to address at least two different contexts (e.g. deaf employees). Attach your protocol (including adaptations) to this section of the portfolio. Protocols are easily understandable and clearly understandable. It should be able to be delivered by text or voice ( e.g., E-mail, face to face, phone, etc) Risk assessment must be performed to build safety protocols in the workplace. Control measures should be implemented and evaluated based on reports made from risk assessments. Social media protocols enable free communication and information sharing among social users. If we are creating a new social profile, we must consult Support and implement developed protocol(s) Intranet Post: BSBXCM501 Lead communication in the workplace |

Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols. At least one of your materials should use digital technology. Make sure the materials direct others to adhere to organisational communication requirements. Implement the materials in the workplace (e.g. upload an intranet post, place a poster on the notice board). Attach proof of the implemented materials to this section of the portfolio (e.g. photo of poster on notice board). Follow the Protocol! Worlducation is a company that is committed to support the Mentor others to achieve communication goals Who are you mentoring? What expertise/wisdom/knowledge are you able to offer? What mentoring principles will you follow? How will you address organisational communication requirements and goals? How will you motivate them to communicate respectfully and consider everyone’s needs? Attach proof of your mentoring session to this section of the portfolio (unless viewed in person by your assessor). I am mentoring a new worker in the workplace who is unaware of the communication goals of the organization. I will guide new employees about how to communicate effectively Mentoring plan: Communication internal and external Name of mentee: Katy Date created: 10 February 2023 Goals  Communication training among employees  Communication training with customers  Communication method training Activities  Practice communicating with mentees by choosing roles.  Telling the format of the communication method and practicing how to write. BSBXCM501 Lead communication in the workplace |

Attach: Policies/procedures ☒ Proof of research sources ☒ Protocols (including adaptations) ☒ Support/implementation material ☒ Mentoring session ☒ Policies/procedures Internal Communication Policy and Procedures Worlducation aims to enhance and streamline communications (internal and external) to reinforce the vision and strategic priorities. As such, we will continue to develop and trial new communication Communication channels Worlducation has a number of internal communication channels available, including: External Communication Policy and Procedures This policy is adheres to national laws and regulations where Worlducation does business. It applies to any information that is material and proprietary. Information is material if it is likely to have an impact on Spokespersons There are three main groups of designated spokespersons for Worlducation Corporation: Any news release being issued to the media or public must be approved by Worlducation's executive management team. This includes (but not limited to) blogs, newspapers, magazines, adverts, social media and press statements. Emergency communication Crisis and emergency situations that may affect Worlducation and its employees include items such as fires, explosions, accidents, floods, hazardous material emissions, acts of violence or terrorism and many others. In the event of a crisis, safety should be your immediate concern. Employees should notify their direct manager and/or facilities manager, who will in turn notify the executive team as soon as possible. When dealing with the media during a crisis make sure you are available for comment and: BSBXCM501 Lead communication in the workplace |

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BSBXCM501 Lead communication in the workplace |

Section 2: Engage in workplace communication and negotiation Prepare to communicate complex information and negotiate outcomes. What information (related to your selected workplace project or issue) must be conveyed and negotiated? With whom will the information be conveyed and negotiated (at least two different audiences on separate occasions)? Workplace : Worlducation Manufacturing and information provision in HongKong is limited. It’s time to open new manufacturing facilities or outsource capabilities in so mation delivery to management and customers are necessary. First occasion: Setting up new KPIs with the sales staff Describe the audience Are you aware of any communication challenges? Are you aware of any differing perspectives? Businesses targeting people around the world can experience communication problems caused by language barriers of the audience. Describe the audience - The audience is the school students who will be using tablets computers. Are you Plan outcomes What are the potential outcomes of the negotiation (at least two)? What are your desired outcomes (at least one)? Negotiation is important; When setting up a KPI. When setting up a KPI, some employees may feel worried by too much KPI. They negotiate the number of sales targets, and they negotiate Plan approach How will you communicate?  What method will you use?  What communication I will communicate through email. It is important to respect and empathize with others for accurate information delivery and communication. It is also important to meet the level of KPIs through negotiation because too high a level of KPIs can create employee anxiety. If new technology is used and employees do not understand it, appropriate training methods and information provision should also be BSBXCM501 Lead communication in the workplace |

style will you adopt?  Why is this style suitable? What communication challenges/risks do you anticipate (at least two)? How will you remove any barriers that may influence understanding? Which negotiation techniques will you follow to positively influence others? Communicate complex information and negotiate Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor). As it became clear and quickly subsided, the issue is rather sensitive. Conflict can occur quickly in this circumstance, which is tough to describe. I'll use Confirm negotiation outcomes With whom will you confirm the key outcomes of the debate? How will you confirm the key outcomes of the negotiation? Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting, draft email). After the general manager has listened to the material shared during the meeting discussion, I will clarify the main outcome from him. After the general manager assesses the issue, I will affirm the major outcomes of the plan agreement. EMAIL To: CEO Subject: communication improvement Dear, Depending on the info from the meeting discussion and after consulting with others, I have assessed the situation. Events that occur in our organization are regrettable. Implement negotiation outcomes Attach proof of the implementation of negotiation outcomes to this section of the portfolio Following conversation with Mr. Bernard, the strategy is immediately put into action and announced to all employees. Improvements can be seen in the decrease in dispute and the fact that any information has been verified before use. I've been in BSBXCM501 Lead communication in the workplace |

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Attach: Complex information explanation/negotiation ☒ Confirmation of negotiation outcomes ☒ ☒ Implementation of negotiation outcomes Second occasion: Negotiation with Kim Describe the audience Are you aware of any communication challenges? Are you aware of any differing perspectives? No, there are no communication challenges that are happening in the negotiation. We are Plan outcomes What are the potential outcomes of the negotiation? What are your desired outcomes? The potential outcomes of the negotiation are an internal budget increase that are Plan approach How will you communicate?  What method will you use?  What communication style will you adopt?  Why is this style suitable? What communication challenges do you anticipate? How will you remove any barriers that may influence understanding? Which negotiation techniques will you follow to positively influence others? The negotiation will be happening on a face-to-face meeting. The communication styles that are adopted is a manipulative negotiation style. The manipulative style of communication involves shrewd behaviour a person takes on in Communicate complex information and negotiate Attach proof of your succinct, As it became clear and quickly subsided, the issue is rather sensitive. Conflict can occur quickly in this circumstance, BSBXCM501 Lead communication in the workplace |

clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor). Confirm negotiation outcomes With whom will you confirm the key outcomes of the debate? How will you confirm the key outcomes of the negotiation? Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting). The outcomes of the debate will be confirming by all of the staf that are present in the negotiation. Me, the employee and another senior employee. All the key outcomes of the negotiation will be confirming when all the party in the meeting is satisfied with the outcomes. EMAIL To: CEO Subject: Budget increase Dear, Depending on the info from the meeting discussion and after consulting with others, I have assessed the situation. Events that occur in our organization are regrettable. Outcome of the negotiation was positive. Implement negotiation outcomes Attach proof of the implementation of negotiation outcomes to this section of the portfolio (e.g. performance review spreadsheet updated to reflect new KPIs). Proof of implementation (Email): Subject: Wage increase Hello, How are you? I write this email to inform you that the management has agreed to increase the internal budget. Efective immediately the budget for the p Attach: Complex information explanation/negotiation ☒ Confirmation of negotiation outcomes ☒ ☒ Implementation of negotiation outcomes BSBXCM501 Lead communication in the workplace |

Section 3: Review communication Obtain feedback on communication and negotiation Use digital technology (e.g. online survey, email) to obtain feedback from at least two sources (e.g. from mentoring session, or negotiations). As you seek feedback, consider your communication/negotiation as well as the broader organisation’s communication systems, channels and processes. Summarise the feedback. Attach proof of the feedback to this section of your portfolio. The feedbacks show that a good communication is very beneficial and important. Efective workplace communication can help reduce conflict or tension at work. Most conflicts arise due to ineffective communication tactics which lead to individuals misunderstanding what's Identify opportunity for improvement What areas of your communication and negotiation need improvement? How effective were the communication channels, systems and processes? What areas of the team or organisational practices need improvement? The areas that need improvement can be active listening skill when negotiating. By doing so, it would help me to fully understand the other person and Document and implement improvement requirements Follow organisational requirements to document areas needing improvement. Implement any improvements to organisational practices (e.g. amended policies/procedures/protocols) Attach proof to this section of your portfolio Active listening for organizational communication processes is implemented in the organizational communication requirements. BSBXCM501 Lead communication in the workplace |

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Attach: Proof of feedback ☒ Improvement documentation/implementation ☒ Improvement documentation/implementation Internal Communication Policy and Procedures Worlducation aims to Communication channels Worlducation has a number of internal communication channels available, including: BSBXCM501 Lead communication in the workplace |

External Communication Policy and Procedures This policy is adheres to national laws and regulations where Worlducation does business. It applies to any information that is material and proprietary. Information is material if it is likely to have an impact on the financial performance Information is proprietary, if it provides Worlducation with a competitive advantage. Spokespersons  e steps you are taking to manage the crisis  Say "I need to confirm that information first" if you are unsure. Communication of Financial, Market, and Customer Information Any reports, slides, presentations, or any other written material that contains Worlducation financial information must be accurate and complete. Social Networking Policy Worlducation employees must use these forums appropriately and responsibly, especially when discussing or disclosing any information related to Worlducation or to their employment at Worlducation. While social networking opens up new opportunities to have a positive impact on our brand reputation and business growth, it also carries significant business risk when used inappropriately. Failure to follow Worlducation's social media and networking policy or other abuse of social media and networking tools may result in disciplinary action up to and including termination of employment. In the event anything in the policy may conflict with local law concerning internet use and data privacy, local law will control the interpretation and application of the policy. BSBXCM501 Lead communication in the workplace |

BSBXCM501 Project Portfolio

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