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Hafizabad Institute Of Business Administration, Hafizabad *
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1302
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Communications
Date
Nov 24, 2024
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docx
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Uploaded by CoachThunderGoat22
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Course
: Bachelor of Community Services
Unit Code:
INT102
Unit Name: Interpersonal Communication Skills
Lecturer: Assessment Number/Title
: Trimester and Year: Word Count:
Reflections on the Development of Skills
My communication skills have improved dramatically due to the course materials and role-playing exercises, which have promoted self-awareness and real-world application. I developed a sophisticated grasp of micro-skills like nonverbal communication, open and closed inquiries, and active listening through simulated
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scenarios. One key that let me fully understand other people's perspectives was busy listening. Role-playing activities improved my use of open-ended inquiries to stimulate conversation (Fitriana,2022). It became clear how carefully reflecting feeling and content
interact, which improved my capacity to communicate empathy. Furthermore, focusing on nonverbal cues made me more conscious of how they affect communication dynamics.
In particular, role plays gave me a platform to decipher and understand nonverbal cues, which improved my comprehension of underlying feelings.
Feedback and growth evaluation
Role-plays are essential for self-exploration and practical application in
communication skills development. I experienced moments of anxiety and uncertainty
when I started these activities, which can be intimidating and enlightening at the same
time. Acknowledging that preparation is a crucial countermeasure to fate, I took the time
to comprehend the context of the role-play scenarios. This gave me the knowledge
necessary to navigate unpredictable elements. I also consciously replaced negative
thoughts with affirmations. Reminding myself of past successes and acknowledging that
role play is a learning opportunity helped me shift my mindset from fear to growth. By
adopting mindfulness techniques, I could reduce anxious thoughts and participate more
authentically in the role play(Bull et al., 2019).
Overcoming Nervousness in Role Plays
In developing communication skills, role plays are significant chances for practical
application and self-discovery (Fitriana,2022). As I launched these activities, I faced
periods of uneasiness and uncertainty, emotions that may be both scary and enlightening.
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I learned to embrace mindfulness practices, focusing on the current moment rather than
stressing about possible outcomes. This helped ease worried thoughts and allowed me to
engage more sincerely in the role play. Recognizing that preparation is a critical antidote
to uncertainty, I dedicated time to studying the context of the role-play scenarios. This
prepared me with the information needed to negotiate unpredictable elements. I actively
replaced negative ideas with positive affirmations. Reminding myself of past triumphs
and realizing that role play is a learning opportunity helped transform my mentality from
fear to growth.
Observing Non-Verbal Cues
Through engaging in various communication exercises over the trimester, I became
more conscious of the complex role of non-verbal cues. I watched my colleagues' body
language during a team project meeting and saw that small changes in posture could
reveal hidden emotions. Crossed arms suggested reluctance or disagreement, whereas
leaning in during a conversation suggested participation and agreement(Bull et al., 2019).
It became essential to interpret nonverbal clues in a role-played customer engagement.
The client immediately evaluated my communication efficacy based on their motions and
facial expressions. Their tiny smiles and raised eyebrows were examples of
microexpressions that revealed a wealth of information about their feelings and ideas.
The significance of nonverbal communication was emphasized once more through a
bargaining exercise. How counterparts adjusted their posture and expressed their comfort
levels during a negotiation influenced how the talk flowed. These encounters made clear
that good communication is more than just using words. Nonverbal cues, which include
posture, gestures, and facial expressions, work as a silent language to influence how
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people comprehend and enjoy encounters. Thoughts of these encounters have made me
realize how vital nonverbal indicators are for improving communication skills and
creating stronger bonds in various situations.
Significance of Active Listening and Attending Skills
Developing strong interpersonal relationships, understanding, and effective
communication depends heavily on one's ability to listen and attend actively. I have seen
firsthand throughout the trimester that active listening entails more than simply hearing
what is being said; it also calls for empathy, focused attention, and a sincere desire to
understand the viewpoint of the one speaking. Through practicing these abilities, I
learned that it is essential to understand the subtle emotional messages in addition to just
processing information. Throughout several role-plays and class discussions, I became
more adept at maintaining eye contact, giving appropriate nods, and indicating
engagement with words. These encounters made me more aware of nonverbal clues and
showed me how they support spoken communication. In addition to helping me better
understand other people's perspectives, actively listening fostered a culture where people
felt respected and heard. This growth significantly improved my communication abilities
in general and proved helpful in social and possible professional situations(Flavia, 2016).
Managing Communication in Workplace Settings
I have discovered how crucial it is to communicate politely and clearly with
coworkers, clients, and community service providers in the workplace. Clear
communication reduces miscommunication, promotes teamwork, and increases output.
The importance of open communication, attentive listening, and modifying
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communication styles for various audiences were all stressed in the course(Flavia, 2016).
I learned how to resolve disagreements quickly and amicably to foster a productive
workplace. The role-playing exercises provided applicable scenarios that improved my
capacity to handle communication difficulties in the real world. The course gave me
valuable tools for handling workplace communications, which will help create a more
harmonious and productive work environment.
Thomas-Kilmann Conflict Mode Results
MODE RAW SCORE PERCENTILE SCORE
COLLABORATING
12
92%
COMPROMISING
9
78%
ACCOMODATING
7
49%
AVOIDING
5
23%
COMPETING
4
6%
In my Thomas-Kilmann Conflict Mode Instrument (TKMI) scores, collaborating
and compromise are the two highest-scoring conflict resolution modes. Collaborating:
This mode displays a high level of assertiveness and cooperation. In collaborative
conflict resolution, participants actively seek a win-win solution by addressing the
interests of all parties concerned. This approach emphasizes open communication, active
listening, and a dedication to reaching mutually beneficial outcomes. This mode shows a
readiness to invest time and effort in seeking creative solutions that meet everyone's
demands, establishing positive relationships and sustainable agreements. Compromising:
involves a modest level of aggressiveness and cooperation. This dispute-resolution
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technique aims to identify a middle ground where each party makes concessions to reach
a satisfying outcome. It involves a realistic attitude, admitting that not all requirements
can be fully addressed but working for a solution acceptable to everyone involved. In my
case, this mode shows flexibility to adapt and find common ground effectively, making
sacrifices when necessary to maintain harmony and move forward when collaboration is
challenging (Thomas, 2008).
Examples of Demonstrated Conflict Modes
I embraced a cooperative conflict mode in a problematic group project by
encouraging candid dialogue and consensus-building. I actively looked for different
viewpoints and pushed my teammates to exchange concepts. We devised creative
solutions that addressed everyone's concerns through collaborative problem-solving
sessions, which led to a well-coordinated and effective project conclusion. I used the
collaborating mode when a disagreement arose during another conflict resolution
workshop. I led a discussion in the group, making sure every person felt important and
heard. By incorporating diverse perspectives, we collaboratively developed a resolution
approach that met the needs of all involved, fostering a constructive and welcoming
workshop atmosphere (Zhang et al., 2019).
Personal Perception of Conflict Modes
My understanding of conflict resolution styles in conflict circumstances is that
cooperation and compromise are the most common. My ability to collaborate is
demonstrated when I aggressively work with others to achieve win-win solutions. On a
team project, for instance, I promoted open communication and ensured that different
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viewpoints were considered to agree. Furthermore, I use compromise to find a middle
ground when competing interests emerge. I voluntarily gave in during a negotiation at
work to meet a colleague halfway, which helped to create a collaborative environment.
These examples highlight my propensity for working with others to solve problems and
my readiness to compromise to resolve conflicts amicably.
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References
Fitriana, d. (2022). The comparison of students ' speaking achievement with different anxiety
levels between the students taught through role play and think pair share at the ninth grade
of mts n 2 Bandar Lampung in the academic year of 2021/2022 (doctoral dissertation,
University Lampung).
Bull, P., & Frederikson, L. (2019). Non-verbal communication. In Companion Encyclopedia of
Psychology (pp. 852-872). Routledge.
Thomas, K. W. (2008). Thomas-kilmann conflict mode. TKI Profile and Interpretive Report,
1(11).
Flavia, M., & Enachi-Vasluianu, L. (2016, September). The importance of elements of active
listening in didactic communication: a student’s perspective. In CBU International
Conference Proceedings (Vol. 4, pp. 332-335).
Zhang, Y., Lee, T. J., & Xiong, Y. (2019). A conflict resolution model for sustainable heritage
tourism. International Journal of Tourism Research, 21(4), 478–492.
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