BUS610 Week 5 Discussion 1
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University Of Arizona *
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610
Subject
Communications
Date
Nov 24, 2024
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docx
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Nonverbal Feedback [WLO: 1] [CLO: 5]
Prior to beginning work on this discussion, read Chapter 9: Communication
in Organizations about the communication in organizations. For this
discussion, you will describe how nonverbal feedback conveys powerful
messages. Provide an example where nonverbal feedback was used and
describe the result.
Guided Response:
Respond to at least two of your classmates by
commenting on their posts. Though two replies are the basic expectation
for the introduction discussion, for deeper engagement and learning, you
are encouraged to provide responses to any comments or questions
others have given to you. Remember, continuing to engage with peers
and the instructor will further the conversation and provide you with
opportunities to demonstrate your content expertise, critical thinking, and
real-world experiences with this topic. Continue to monitor the discussion
forum until Day 7 and respond to anyone who replies to your post.
Describe how nonverbal feedback conveys powerful messages.
Nonverbal cues that a person presents during verbal communication can
provide a variety of nonverbal language. According to Baack (2021), the
most notable cues are verbal tones, posture, expressions, manners,
artifacts, kinesic cues, paralanguage, appearance, and time. These cues
offer feedback to the person they are communicating with that can
suggest how well they are receiving and interpreting the message.
Nonverbal cues also display what type of emotions a person may be
experiencing that can indicate their type of response. Nonverbal feedback
is important for leaders to interpret when guiding communications. It
allows leaders the ability to control their delivery and use of nonverbal
cues which helps in avoiding conflict and provides a better understanding
of the message.
Provide and example where nonverbal feedback was used and
describe the result.
During a team meeting, I needed to advise my members on a new
procedural change that was going to be a requirement going forward.
They needed to scan their vehicles each day to show that they were the
operator for that vehicle on that day. As I delivered the message, I quickly
noticed some members starting to shake their heads in disagreement and
frustration. Their eyes went from looking at me to looking at each other to
seek affirmation for feeling frustrated. One member crossed their arms,
leaned against the wall and stated;
“we drive the same vehicle every day,
this is just stupid!”
Understanding their frustration and knowing that
change can be difficult to accept, I knew that I needed to provide an
explanation quickly. In a calm voice, I was able to provide a clear
explanation of why scanning their vehicle allowed the organization
identification of who is using the fuel card, who was operating during any
traffic infractions, or who may be responsible for any type of vehicle
damage. It also allowed the dispatch teams to assign work based on who
was closest to the location. Their nonverbal feedback changed once they
had a better understanding, and though they were not excited about the
change, they were very compliant and accepted it.
Reference
Baack, D. (2021).
Management Communication
(2
nd
ed.). Zovio.
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