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School
Northern Arizona University *
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Course
MISC
Subject
Communications
Date
Nov 24, 2024
Type
Pages
2
Uploaded by SuperFlag5714
1.
What components contribute to making a communication effective or ineffective? Come up
with and briefly describe two scenarios—one that shows an example of effective
communication and one that shows an example of non-effective communication. Identify
specific factors in each example that deemed the communication effective or ineffective.
Using questions that are open-ended is one component. Asking questions like these has a
powerful effect on communication. When a doctor asks you about your concerns and how you're
feeling, for instance, there are some instances of open-ended questions. Writing a message to a
person who struggles with reading is an example of a situation when communication becomes
useless. It would be unsuccessful because that person would find it difficult to understand the
message.
2.
What are some common physical and psychological barriers to communication? Briefly explain
why each of these examples are barriers for communication and how you might overcome or
work around each barrier.
Emotional obstacles, speech difficulties, disagreements in opinions, and hearing issues. To
effectively overcome or bypass the barrier, it is recommended to maintain clarity, engage in
face-to-face communication, and pay attention to your body language to avoid sending the wrong
messages.
3.
Describe a situation when you have used the sender-receiver model of communication. What
elements must be involved in this model of communication for it to be effective? Ineffective?
Analyze the sender-receiver model of communication and discuss how you have utilized it in
your own life.
When my mother texted me to check on me, I responded using the sender-receiver model of
communication. She contacted me again, asking if I wanted dinner, and when I replied, she
realized that I was awake. For this model to work, the sender needs confirmation from the
recipient that they have received the message before they can proceed.
4.
Why is patient/client education so crucial to an effective healthcare system? Imagine a
situation involving a patient who has been admitted to the hospital for a variety of symptoms
like fever, chills, vomiting, body aches, and seizures. The patient has no idea why they are
feeling this way and is not being informed or educated by their doctors and nurses—why is this
problematic? What are some negative outcomes that could arise from this lack of
communication/education between the patient and their healthcare providers?
Patient education is crucial because it helps patients comprehend the goals of their doctors or
the changes occurring in their bodies. The patient has a right to know what is going on with them,
which is why it is problematic if the doctors choose not to tell them. Poor patient outcomes,
resource waste, low-quality care, and high medical costs can result from a lack of
communication.
5.
Imagine that you are speaking with a patient, explaining several different options for their life
saving treatment moving forward. The feedback that you get from the patient is very important
because, ultimately, they will be deciding how to move forward with their treatment. The
patient’s body language is not lining up with their verbal communication; in fact, they are
complete opposites. How would you handle this situation to make sure that effective
communication takes place? Why? Explain.
I would give them more options if they were available, based on trustworthy information, but I
would also give them time to think. I understand how difficult it may be to decide the heat of the
moment, so I would assure them that they can take their time thinking about it.
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