Assessment 2_BSBXDB501

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia Assessment Details Qualification Code/Title Assessment Type Assessment -02 (Project ) Time allowed Due Date Location AHIC Term / Year Unit of Competency National Code/Title BSBXDB501 Support Staff members with disability in the workplace Student Details Student Name Student ID Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ____________________________ Date: _____/______/__________ Assessor Details Assessor’s Name RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY Feedback to student: Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature Signature Date Date Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ January 2024 Page 1 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia Instructions to the Candidates  This assessment is to be completed according to the instructions given below in this document.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  Please read the Tasks carefully then complete all Tasks.  To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.  Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.  Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.  Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.  Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero. Reasonable Adjustments Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 2 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia  Indigenous  Knowledge and understanding  Flexibility  Services  Inappropriate training and assessment  Culturally appropriate training  Explore understanding of concepts and practical application through oral assessment  Flexible delivery  Using group rather than individual assessments  Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.  Age  Educational background  Limited study skills  Make sure font size is not too small  Trainer/Assessor should refer to the student’s experience  Ensure that the time available to complete the assessment takes account of the student’s needs  Provision of information or course materials in accessible format.  Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures  Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write  Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue  Changes to course design, e.g. substituting an assessment task  Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift  Educational background  Reading  Writing  Numeracy  Limited study skills and/or learning strategies  Discuss with the Student previous learning experience  Ensure learning and assessment methods meet the student’s individual need  Disability  Speaking  Reading  Writing  Numeracy  Limited study skills and/or learning  Identify the issues  Create a climate of support  Ensure access to support that the student has agreed to  Appropriately structure the assessment  Provide information or course materials in accessible format, e.g. a textbook in braille Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 4 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia strategies  Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures  Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write  Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue  Changes to course design, e.g. substituting an assessment task  Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift Explanation of reasonable adjustments strategy used (If required) What if you disagree on the assessment outcome? You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of. Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form. Academic Integrity: Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas. As a student, you are required to: • Undertake studies and research responsibly and with honesty and integrity • Ensure that academic work is in no way falsified • Seek permission to use the work of others, where required • Acknowledge the work of others appropriately Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 5 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia  Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.  Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.  The Assessment file name for electronic copy should follow : Student Id_Assessment_No (Example AHI000014_Assessment 1) Referencing Include a reference list at the end of your work on a separate page or as footnotes. You should reference the sources you have used in your assessments in the Harvard Style. To access a web-based tool, see Harvard Style online generator http://www.harvardgenerator.com Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 7 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia Introduction This assessment task is designed to evaluate student’s knowledge essential to support staff members with disability in the workplace in a range of contexts and industry settings and knowledge regarding the following:  Knowledge of the current legislation, standards and other instruments that promote the needs and rights of people with disability, including: o Disability Discrimination Act o Disability Services Act o Fair Work Act o Other State/Territory anti-discrimination legislation o United Nations Convention on the Rights of Persons with Disabilities o The National Disability Strategy  Knowledge of the organisation protocols, policies and procedures for: o implementing modifications or supports for staff members o maintaining confidentiality, privacy and dignity for staff members  Knowledge of the definition of ‘reasonable adjustment’ within the organisational context, taking note of the organisation’s size, capabilities and resource base  Knowledge of the support strategies, resources and reasonable adjustments that can be implemented to meet staff member support needs, including: o workplace modifications, equipment and facilities o assistive technologies, devices and aids o augmentative and alternative communication methods o use of plain English o flexible work options o cognitive and work tools o support services and specialist support providers o Government agencies and funds that provide services and support to people with disability and their employers Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 8 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia Assessment Task 2: Project Assessment method-based instructions and guidelines: Project Assessment type  Project - Support staff members with disability in the workplace Instructions provided to the student: Assessment task description:       This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.  This assessment task is a Skills Test.  This assessment task consists of four (4) practical demonstration activities.  Activity 1: Promote additional support to staff members  Activity 2: Plan to address additional support needs for staff members with a disability  Activity 3: Implement additional support for staff members with a disability  Activity 4: Monitor effectiveness of supports and strategies and make any improvements  You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task. Purpose of the assessment The purpose of this assessment task is to assess the student’s knowledge and skills essential to support staff members with disability in the workplace in a range of contexts and industry settings.  Skills to implement workplace initiatives that encourage and promote employees to disclose and/or share information about their disability or support needs.  Skills to inform staff members about the supports and adjustments that are available to them, the benefits of requesting assistance, and the processes for discussing additional support needs.  Skills to consult with self-identified staff members to discuss their work abilities, challenges, and additional needs.  Skills to set goals and expectations for additional support with individual staff members.  Skills to agree with staff members on additional supports and strategies to be implemented, including any reasonable adjustments to meet their additional needs.  Skills to make the necessary workplace arrangements to provide additional support and/or reasonable Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 10 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia adjustments to individual employees.  Skills to refer to additional support providers and specialists if the required assistance exceeds the scope of one's own role.  Skills to inform other relevant staff of their role in providing additional assistance to specific staff members.  Skills to examine and solicit feedback from staff members on strategy and support implementation.  Skills to change strategies and supports in response to staff feedback and preferences Task instructions  This assessment task aims to assess the students’ knowledge essential to support staff members with disability and address their workplace related needs.  The student will take on the role of HR Manager.  The trainer/assessor must assign a team of five (5) team members to the student.  Three of the team members will take on the role of three (3) team members with a disability: o Staffie o Richa o James  The trainer/assessor will assign the roles of team members for each activity to the staff members.  Each student will be assessed individually for all assessment activities.  The student must use the templates provided to document their responses.  The student must follow the word limits specified in the templates.  The trainer/assessor must assess the student using the performance checklist provided. Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 11 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia  Physical condition: An environment set up by the training organisation that accurately represents workplace conditions. The simulated environment must meet the following assessment criteria. Assessment criteria: Your trainer/assessor will ensure that the simulated environment meets the following assessment criteria. Opportunities for students to: Yes/No/NA A workplace setting or a simulated workplace must replicate real workplace conditions to demonstrate the assessment activities. The workplace setting or a simulated workplace must allow the student to support staff members with a disability and address their work-related needs to ensure that staff members are able to perform to the full extent of their capabilities with minimal barriers to work. This includes:  Informing the staff members about the available staff members and encouraging them to disclose disabilities and discuss additional support needs.  Collaborating and consulting with individual staff members with a disability to: o determining work challenges and additional support requirements o determining individual support preferences o agreeing on and document strategies, supports, reasonable adjustments, and/or resources to address support needs in accordance with organisational procedures  Monitor the effectiveness of supports and strategies and making any necessary improvements to ensure that additional support needs are met.  Involving any necessary support personnel throughout the process.  Implementing workplace arrangements and/or changes to meet the provision of agreed-upon additional support. Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 13 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia  Communicating support arrangements, roles, and responsibilities to other relevant staff.  Addressing support needs outside the scope of own role by referring to additional or specialist support providers. The workplace setting or the simulated workplace must provide the student with access to the following document and resources.  A Supervisor to provide the student with assistance throughout the assessment activity.  A team consisting of a minimum of five staff members, where at least three have a disability.  The following equipment and resources to implement systems and processes that support the personal and professional development of self and others: o Computers and internet for all participants and students o MS Office o Printer o Relevant legislation and workplace documents that address workplace inclusion and diversity practices and responsibilities, provision of workplace adjustment or additional support  Public Service Act 1999  Racial Discrimination Act 1975  Sex Discrimination Act 1984  Workplace Health and Safety Act 2011  Age Discrimination Act 2004  Disability Discrimination Act 1992  Fair Work Act 2009. Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 14 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia Case study Introduction “ONLINE MEDIA SOLUTIONS” is an online marketing and web development agency based in Melbourne, Australia. From idea to design, development and marketing, we achieve results for our clients and grow their business. We have ventured into the web service industry to offer superior and unique services to small businesses and institutions. Our experience and expertise in web sales and e-commerce give us the backing to provide solutions that are currently lacking in the market. There is an all-time high demand for web development and marketing for small businesses, with signs of rising further. Interestingly, few web developers have taken advantage of this opportunity, leaving the industry with no dominant participants. The high costs of the projects and the focus on bigger companies and institutions could contribute to why this market remains untapped. We have a system that will reduce project costs dramatically, allowing us to offer quality services at reduced costs. Mission We aim to deliver quality solutions through our highly skilled team with a technical foundation. We are bound to help hundreds of our clients impress their customers and improve their online image worldwide. We are looking forward to providing solutions to our customers at very low as well as affordable costs. Our vision Our professional team is very specialised in delivering solutions for leading brands, non-profit organisations, and innovative startup businesses. We are aiming to reach an elevated level of success ratio while providing unique yet creative solutions to our customers. Objectives  To generate revenues of $300,000 by the end of our first year of operations.  To attain a net profit of 30% in the first year and 40% in the second year.  To have a 70% gross margin by the end of the first year. Keys to Success  We will offer quality web services to small businesses and institutions at affordable prices.  To build and tailor our services to small businesses.  We will establish alliances and partnerships with Internet service providers and companies in computer consultancy Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 16 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia Services offered We offer the following services to our clients:  Interface and Web Design Services  o Web design  o E-commerce  o Web development  o Responsive web design   WordPress Development Solutions o WordPress and woo-commerce   HTML and CMS Development Services  Coding with Online Media Solutions  Graphic Design o Logo design   Application development   Online marketing  o Online reputation management  o Search Engine Optimisation o Pay Per Click (PPC) Marketing  o Content marketing  o Social media marketing  o Online Email Marketing  Copyrighting  o Content and Production Copyright Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 17 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia Organisational hierarchy Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BXDB501 Support Staff members with disability in the workplace Version V1.0/ January 2024 Page 19 of 72

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 1, 84 – 86 Mary Street Surry Hills, NSW 2010 Australia Diversity policies and procedures Equal Employment Opportunity (EEO) Policy and Procedure Online Media Solutions provides a workplace free from discrimination and harassment. Employees must understand their rights and responsibilities under human rights and anti-discrimination law. At the company, the practice of diversity is widely observed, and employees are hired from a wide range of backgrounds such as differences in ages, gender, ethnicity, physical ability, sexual orientation, religious belief, work experience, and educational background. The company believes that implementing effective anti-discrimination, anti-harassment procedures, and diversity at Online Media Solutions can improve productivity and increase efficiency. The policy applies to all staff, including contractors and covers all work-related functions and activities, including external training courses. The policy also applies to all recruitment, selection and promotion decisions. The objective of EEO policy is to improve business success by:  attracting and retaining the best possible employees  providing a safe, respectful and flexible work environment  delivering services in a safe, respectful and reasonably flexible way EEO Online Media Solutions adopts diversity and inclusion by providing equal opportunity in employment to people without any discrimination based on a personal characteristic protected under state and federal equal opportunity legislation that includes:  age  women in the workplace, e.g. breastfeeding  carer status  disability  employment activity  gender identity  industrial activity Version Number: 10 (Review date: 01/06/2022) Unit Code: BSBTWK502 Page 20 of 72