Locating Community Resources: A Comparative Study in HSE 410

1 2-1 Activity: Locating Community Resources in Neighborhoods Southern New Hampshire University HSE 410: Case Management March 17, 2024 Low Socioeconomic Status High Socioeconomic Status Location Cleveland, OH San Jose, California Population Breakdown White : 38.3% White : 32.0%

2 Black or African American: 46.6% American Indian & Alaska Native: 0.4% Asian: 2.5% Native Hawaiian & Other Pacific Islander: 0.0% Two or More Races : 8.2% Hispanic or Latino: 12.5% Black or African American : 2.9% American Indian & Alaska Native: 0.8% Asian: 38.1% Native Hawaiian & Other Pacific Islander: 12.4% Two or More Races: 12.4% Hispanic or Latino : 30.8% Median Income $37,271 $136, 010 Poverty Rate 31.2% 7.9% Citation (United States Census Bureau, 2023) (United States Census Bureau, 2022) Service Agencies: A service agency that helps the community in Cleveland, OH is United Way 211. Through United Way 211, people can call, text, or meet in person and get connected with a specialist who can help them with different social services (food, employment, education, family support, healthcare, housing, etc.). This service is available 24/7 and anyone can reach out for help. The specialists have over 90 hours of training before they can work with clients, and they are all diverse in different educational backgrounds, and cultural backgrounds (United Way 211, 2024). Once specialists connect with people, they ask questions, find the community resources,

3 connect people with resources, develop plans with people, and in the end, they follow up to check-in or see if additional help is needed. Another agency is The City Mission. The City Mission works with the homeless population and helps provide them with basic needs (food, shelter, clothing), job training, and personal caseworkers to help them throughout their journey. This agency also helps people who need mental health counseling and helps them with different types of support groups. The City Mission works to empower men, women and children in crisis and help them overcome their paths to homelessness (The City Mission, 2024). A service agency that helps the community in San Jose, California is Family & Children Services of Silicon Valley. At this agency, they have specific programs for children and teens (counseling, school-based programs, LGBTQ wellness and youth space, family violence and abuse prevention services) and for adults (counseling, parenting programs, substance abuse services) (Family & Childrens Services of Silicon Valley, 2024). Another agency is Project Access Resource Centers. This agency offers on-site health, education and employment services to individuals and families who live in affordable and workforce housing (Project Access Resource Centers, 2024). The programs at this agency focus on financial stability, health wellness, education, and community building. Yearly they evaluate their programs to ensure they continue to help people and find out where there are gaps that can be fixed in their programs. Compare & Contrast United Way 211 The City Mission Family & Children Services of Silicon Valley Project Access Resource Centers Type of Agency Non-profit Non-profit Non-profit Non-profit Resources -Education, -Laura’s Home -Counseling -Economic Stability

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4 Available Recreation, and the Arts -Employment & Income Support -Family Support & Parenting -Food, Clothing, & Household Items -Health Care -Housing & Utilities -Mental Health Services -Substance Abuse Help Women Crisis Center -Crossroads Men’s Crisis Center -New Horizons -Deaf/Hard-of- Hearing Program -School Based Programs -LGBTQ Wellness -LGBTQ Youth Space -Family Violence & Abuse Prevention Services -Substance Abuse Help -Parenting Programs -Education for Youth & Families -Health & Wellness -Community Building Conclusion

5 After doing my research, I found that a lot of the agencies in Cleveland focus on helping the community with basic needs and helping them out of homelessness while the agencies in San Jose focus more on education and health. San Jose has a very low poverty level so there aren’t many agencies who offer help for housing and food services since people are typically of high- income while in Cleveland there is a higher rate of poverty which means their communities need more help. References Family & Children Services of Silicon Valley. (2024). Our Services. https://www.fcservices.org/overview/

6 Project Access Resource Centers. (2024). About Us. https://www.project-access.org/our- programs/ The City Mission. (2024). Our Services. https://thecitymission.org/our-services/ United States Census Bureau. (2022). QuickFacts San Jose, California. https://www.census.gov/quickfacts/fact/table/sanjosecitycalifornia/PST045222 United States Census Bureau. (2023). QuickFacts Cleveland city, Ohio. https://www.census.gov/quickfacts/fact/table/clevelandcityohio/PST045223 United Way 211. (2024). How We Help. https://www.211oh.org/how-we-help/services

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2-1 Activity HSE 410

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