PMP Assignment

ICT508: Assignment 1 - PMP EduStream 1 INTRODUCTION EdMedia International Pte Ltd (EdMI) hopes to put the EduStream initiative into action so that educational materials formerly available only on DVDs and Blue-rays may be made available through an internet streaming service. “ The CDN nodes are being set up in Perth, Sydney, and Melbourne as part of the EduStream Pilot Project. With this undertaking, the company's target market might grow beyond universities and corporations to the general public. The reliable, efficient, and user-friendly nature of educational information may be improved by the deployment of CDN nodes. EdMI plans to release EduStream, a platform that will serve people and simplify their access to all of the instructional films and games available on the internet. The overarching goal of this Project is to provide a customizable internet streaming platform to provide our consumers with low-cost, uninterrupted access to instructional films and games. Once we've earned the gratitude of repeat customers, they may tell others about their positive experience with us. In today's cutthroat business climate, this is the only way to expand our marketing efforts and attract new clients. Our Project will be much more robust if we do this. Advertising plays a crucial function in boosting demand and bringing in new customers for businesses of all stripes. Our Project will also provide the marketing team with more leeway in terms of spending so that they may produce more adverts on social media sites like Facebook, Twitter, LinkedIn, etc., and public forums. More potential customers will be attracted to us and the Project will end up being profitable because of this. 2 PROJECT DELIVERABLES AND SCOPE 1) Project Deliverables In order to accommodate a wider variety of client platforms, including smartphones, PCs, TVs, iPads, and other IT devices, we want to implement a scalable and trustworthy system for streaming educational videos and games. The device will also function as a cutting-edge instructional platform. In addition, the system serves its current clientele, which includes K-12 institutions, businesses, and government agencies. In addition, the system facilitates distribution to the final consumer in the mass market, which expands the business's global foothold. The technology is a part of the growing trend of online education and promises to make classroom instruction more efficient and user-friendly. Any user, at any time, may access the system from any location. 2) Project Scope The goals of this project are to develop an adaptable system for providing instructional information and to meet the needs of the users. The project manager is responsible for allocating work to each contractor and member of staff to ensure that all deliverables are completed on time. a. The scope of this project includes setting up CDN nodes in Perth, Sydney, and Melbourne. b. There must be several nodes to complete this task. What each hub will include: Murdoch University Page 1

ICT508: Assignment 1 - PMP EduStream i. Web Server The instructional media, such videos and games, will be made available for download through a web server. We need to invest in high-quality gear to ensure optimal performance. The web server can only function properly if it can exchange data with the client database and access the OCA and games server directly. ii. Client Database The customer's information may be kept in a database dedicated to only them. Primary customer data, license type, view history, customer environment, and game tokens should all be included. iii. OCA Since OCA is a server for streaming videos, it will be responsible for storing the instructional footage. To guarantee that video streams smoothly, it may be necessary to tailor software development. Video chatting is also possible with OCA, and the format may be converted to MP4 or FLV. The Client Database must be accessible to OCA as well. iv. Game Server The server will be used to broadcast instructional games over the internet. The game server will have to make contact with the Client Database in order to collect the user's token information. Find out who has the customer's right to play, too. v. SHM System Health Management system to ensure the nodes will not occur data overload in one node only. It will help balance up all the nodes' capacity to avoid nodes breaking down. c. Client applications will need to operate in Android and IOS operating systems and various devices. The system's situation will need to operate in several OS, thus creating a different version of the system to handle this issue. As mentioned in SHM, the SHM will assist in performing load sharing when overloaded for a specific node. Thus, the client will also be shifted but without notice customer. d. The servers will have a home in the datacenter. It will also take care of the server's upkeep and servicing needs. The purpose of the service desk is to assist customers. They must address client concerns and questions. ” Critical problems will be handled by level 2 and level 3 support if the service desk is unable to resolve them. For the marketing team to completely grasp how the system works, the training team must first provide the necessary training materials. It will come in handy while describing the features to the client. The training group is also responsible for creating the user's handbook to serve as a reference. Marketing was crucial in getting the word out about the EduStream to both current clients and the general public. “ Due to the online nature of the system, safety is paramount. To protect sensitive information, the security team must create a firewall. Murdoch University Page 2

ICT508: Assignment 1 - PMP EduStream  Negotiate with the contractor to get a Valuable service or product.  Plan the project schedule.  Monitor the entire project in every phase.  Monitor the budget and expenses.  Communicate with CIO to report the Project progress.  Communicate with the marketing team to invite the team to attend training.  Report project key issues to the Management team.  Communicate with the management team for any legal, financial, administrative issues.  Handle closure procedures. Eva Duggins Educational Content Expert  Create educational content.  Enhance the existing content in the Library.  Monitor the entire content of the project.  Responsible as a media provider Dan Sykes Legal Support  Support the contract development.  Negotiate with the suppliers and contractors.  Apply the license agreements Mike Lemon Security Expert  Handle project security issues.  Implement the solutions according to Privacy Act.  Provide security support when the project commences.  Provide an opinion on any security issue for this project. Kate Lundy Marketing Manager  Handle the daily marketing issue.  Build the marketing strategy for this Project.  Engage media advertisers.  Manage marketing and sales team.  Communicate with the project manager to understand the project progress.  Report the critical issue to the CEO.  Provide professional opinions to the Murdoch University Page 4

ICT508: Assignment 1 - PMP EduStream team. 1 Jim Davis (Perth) 2 Doug Dundas(Sydney) 3 Sue Ledger (Melbourne) Salesperson  Report marketing issue to marketing Manager.  Provide advice to the existing customers.  Invite existing and new customers to participate in the Beta/ Acceptance Testing.  Provide on-site liaison to the Beta/ Acceptance Testing participants.  Attend training to understand the EduStream system and concept.  Implement the marketing activity of this product and communicate with customers. EXTERNAL PROJECT TEAM STAKEHOLDERS Role Responsibilities Mass Marketing expertise  Provide consult and support to the marketing and Sales team.  Provide training if needed.  Handle issue of mass marketing.  Provide mass marketing training material. Technical Development contractors  Provide ICT equipment or service to this project.  Maintain the ICT equipment of the project.  Report any key ICT issue to the project manager.  Communicate with the project manager Suppliers  Provide ICT equipment or service to this project.  Maintain IT equipment.  Communicate with end-user.  Report any critical issue to the project manager.  Monthly report for customer feedback Murdoch University Page 5

ICT508: Assignment 1 - PMP EduStream contractors. In addition, several parts of the team help out the project office. “ For instance, there is the HR department, IT department, legal department, finance department, QA department, testing department, customer service department, procurement department, development department, level 2 and level 3 support department, educational material department, and frequently asked questions website department. 4.1 WORK BREAKDOWN STRUCTURE OVERVIEW Table 2: EduStream Work stream Table Work stream Sr. No Work stream Description 1 Management The Management workstream focuses on communication with the board, Liaising with the contractor, and preparing the contract. 2 Client Software The Client software workstream focuses on system basic design, hardware Procurement, software development, and testing. 3 Pilot 1 (Perth) The Pilot 1 workstream starts hardware and software in design, development, testing, and go-live phase on each element like Web and game server, Database, OCA, and SHM in Perth. 4 Pilot 2 (Sydney) The Pilot 2 workstream starts the hardware and software design, development, testing, and go-live phase on each element like Web and game Server, Database, OCA, and SHM in Sydney. 5 Pilot 3 (Melbourne) The Pilot 3 workstream starts hardware and software in Melbourne's design, development, testing, and go-live phase on each element like Web and game Server, Database, OCA, and SHM. 6 Service Desk This workstream is starting to contract service desk contractors, which need to meet and negotiate with contractors and then test in the Edustream Environment. 7 Level 2/3 Support This workstream engages the Level 2/3 support in-house team, provides Training testing and goes live with the system. 8 Datacenters This workstream engages the data Centers and negotiates with them after the Contract is signed, starts the installation and testing, and then goes live with the system. 9 Procurement: involves Appropriate media identification 10 Marketing: Involves marketing strategies development and implementation 11 Training: Involves Sales team training so they can generate more sales and get involved in beta testing 12 Closure: Involves end of project development Murdoch University Page 7

ICT508: Assignment 1 - PMP EduStream Work Break Structure of EduStream: Murdoch University Page 8

ICT508: Assignment 1 - PMP EduStream (Perth). The primary risk in these three workstreams is potential delays in starting the next phase due to numerous bugs and errors in the previous workstream that require resolution. Following the engagement of contractors in the Management workstream, the Datacenters and Service desk workstream can officially begin work on design, installation, and servicing. The in- house Level 2/3 service team will undergo training and start working in this workstream. The inability to hire suitable expertise may result in a delay for this workstream. The procure/prep media workstream primarily revolves around engaging and testing media. Engaging the right media contractor can be time-consuming and, if rushed, may lead to suboptimal choices, potentially affecting content quality. Subsequently, the training workstream begins once the client software completes its design phase, with a planned duration of about one week. Insufficient understanding of the system by salespersons during training can hinder their ability to explain it to customers effectively. Lastly, the closure workstream is scheduled to conclude formally on November 29, 2024. All closure activities must be completed before this date. Any delays in preceding workstreams may also push back the closure date Murdoch University Page 10