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Mohawk College *

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BUSN 10053

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Business

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Apr 3, 2024

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pdf

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4

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Quiz #5 - Ch5: Conflict & Dispute Resolution Due Feb 11 at 11:59p.m. Points 10 Questions 10 Available Feb 1 at 12a.m. - Feb 11 at 11:59p.m. Time Limit 10 Minutes Attempt History Attempt Time Score LATEST Attempt 1 4 minutes 10 out of 10 Score for this quiz: 10 out of 10 Submitted Feb 9 at 1:14a.m. This attempt took 4 minutes. 1 / 1 pts Question 1 Power, rights, and interests are three distinct approaches, but they are not mutually exclusive. True Correct! Correct! False 1 / 1 pts Question 2 To save time, a mediator should be brought in as soon as a dispute arises. True False Correct! Correct!
1 / 1 pts Question 3 Relationship conflict arises over desired outcomes or processes. True False Correct! Correct! 1 / 1 pts Question 4 Which of the following is not a typical use for small-claims court? Failure to pay a bill Repayment of a loan Property damage Divorce Correct! Correct! 1 / 1 pts Question 5 Differences in how to complete a task are likely to result in ______. interpersonal conflict relationship conflict substantive conflict Correct! Correct!
all of the above 1 / 1 pts Question 6 Substantive conflict is based on interpersonal differences. True False Correct! Correct! 1 / 1 pts Question 7 Which approach focuses on the parties' common concerns, priorities, and preferences? Rights-based approach Interest-based approach Correct! Correct! Power-based approach Authority-based approach 1 / 1 pts Question 8 Which of the following does not involve a third party? Acquiescence Correct! Correct!
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Arbitration Litigation Mediation 1 / 1 pts Question 9 Conflict in relationships can be the result of: communication breakdowns. lack of trust. perceptual errors. all of the above. Correct! Correct! 1 / 1 pts Question 10 Restorative justice gives victims an opportunity to ask questions and tell the offender the harm they have caused. True Correct! Correct! False Quiz Score: 10 out of 10

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