REAA - CPPREP4103 - Communication Plan (Template) v1.2

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Academy of Real Estate *

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CPPREP4103

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Business

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Feb 20, 2024

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docx

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CPPREP4103 - Establish vendor relationships (Release 1) Communication Plan Communication Plan 1/32 Wyberba Street, TUGAN QLD 4224 Page | 1 of 4 © Real Estate Academy Australia Version 1.2 – June 2021 RTO 32426

CPPREP4103 - Establish vendor relationships (Release 1) Communication Plan What you need to do: Complete the communication plan assessment task on the following pages. You are required to complete all correctly. If correct, you will see ‘Satisfactory’ or if incorrect you will see ‘Not Satisfactory’ in your grades section of your learner portal next to the assessment name. The assessor will provide feedback and a Record of Results in the assessment task once graded. You will be required to resubmit your work for any ‘Not Satisfactory’ assessment tasks. What you will need: Use the learner material provided in your online student portal as well as research materials such as books, internet, magazines, workplace documentation etc. to assist you in gaining the knowledge required to answer the questions. Remember that the assessment is completely self-paced and open book, so you can use whatever resources you have to answer the questions. What you need to submit: Your communication plan. How to Submit your Assessment: Upload your completed document into your learner portal as per the instructions with the assessment task. You can drag and drop the file into the window or use the add file icon in the top left of the submission window and select the file you wish to upload by using the browse/choose file option. Click on “finish attempt” to submit it for grading. Page | 2 of 4 © Real Estate Academy Australia Version 1.2 – June 2021 RTO 32426

CPPREP4103 - Establish vendor relationships (Release 1) Communication Plan Communication with the client does not end once you have successfully listed their property for sale. In fact, this is where you communication starts. If you do not have a communication plan in place, then you are highly likely to encounter a disgruntled client when they have not heard from your about the progress of their property sale. Therefore, putting a communication plan in place before the marketing commences is vital to positive experience. The communication plan will outline to the client what they can expect from you during the marketing and in turn minimse their anxiety about not knowing what is happening through the sale process Regardless of whether the news you have is positive, negative or neutral, often clients just want to hear from you and know what is happening. Following on from your listening presentation of 1/32 Wyberba Street, TUGAN QLD 4224, you have successfully obtained the listing to sell Michele’s investment property and completed the agency agreement. You must now complete the letter to Michele by outlining a communication plan which details how you will communicate with Michele over the coming weeks to provide feedback on the progress of the sale of her investment property. Consider the communication you will be doing daily, weekly, after events e,g, open homes etc Page | 3 of 4 © Real Estate Academy Australia Version 1.2 – June 2021 RTO 32426

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CPPREP4103 - Establish vendor relationships (Release 1) Communication Plan Communication Plan Michele Johnston 100 Milkway Drive, TWEED HEADS NSW 2285 Dear Michele, RE: 1/32 Wyberba Street, TUGAN QLD 4224 Thank you for choosing REAA to market your property. Please find attached a copy of your agency agreement for your records. We will now proceed to arrange photography and copywriting for your property, and we will contact you for your approval prior to publishing. To provide your with as much communication along the way, I have outlined below a communication plan that we will follow to ensure you have all the feedback about the progress of the property sale so to allow you to make informed decisions along the journey of getting the property sold. Daily Inform you of any Urgent progress: consecutive enquiries, price changes Weekly Inform you of the weekly update including that weeks trend vs the previous week, how many enquiries, average offer price After Event Inform you of the general vibe and temperature of the open house attendees, noting if they seemed interested or not and of any recommendations to future open house showings Fortnightly Provide a written report Other Will ask for feed back regarding communication channels, content, and frequency In the meantime, if you have any questions or concerns, please do not hesitate to contact me to discuss at anytime. Yours Sincerely, Click or tap here to enter text. Sales Executive 0412 514 541 Page | 4 of 4 © Real Estate Academy Australia Version 1.2 – June 2021 RTO 32426

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