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BUAN 0150 Solution Assessment & Validation Assignment 5: Process Analysis (10%) Purpose Process analysis is an important step in understanding how value is delivered to the customer, the role the solution plays in delivering value, and how different groups in the enterprise interact with each other and with the solution. As a business analysis technique, it can be used to identify opportunities for improvement to the way that these interactions occur by finding efficiencies, eliminating redundancies, and addressing limitations of the enterprise. This assignment will provide you with hands on experience, analyzing the characteristics of a process and the interactions and activities that occur within it, in order to improve the overall value of a solution. You will take a deeper dive into assessing enterprise limitations through an analysis of the processes related to the solution. How to Proceed This assignment will be based on the case study provided. This case study includes a description of some of the solution and enterprise limitations that are preventing the solution from achieving its potential value. 1. Begin by reviewing the following resources: a. Unit 1 notes; and b. Section 10.35 - Process Modelling in the BABOK. 2. Read the case study. 3. Given a process model (with actors, steps, time to execute, etc.) relevant to the scope of the solution being evaluated, complete the exercise below: a. Complete a SIPOC model by identifying the various components of the process (Suppliers, Inputs, Process, Outputs, Customers); b. Perform the initial steps of a value stream mapping of the process, by categorizing each step as value-add or non-value-add; and c. Analyze the enterprise limitations. Case Study Another phase of the project at Manitoba Mutual Insurance Co. (MMIC) involves updating the solution and process for delinquency due to non-payment. Some of the business objectives for this

phase of the project are listed in Table 1. Table 1: Business Objectives ID Business Objective BO7 Improve the efficiency of the delinquency process to reduce operational costs. BO8 Enable more efficient and accurate delinquency reconciliation. BO9 Improve the efficiency of the Billing, Underwriting and Accounting teams by eliminating wasteful tasks. BO10 Update billing account delinquency status automatically when the policy is updated. The project team has begun work on evaluating the current delinquency process and the related enterprise limitations. Figure 1 shows a model of the current process. It is noteworthy that this process has not changed much in the 20 years that the company has been in business. All three departments used to be smaller and originally worked on the 1st floor, but having grown, they require their own floors in the building. For better or worse, the process has remained more or less the same. Figure 1: Process Model for Place Account in Delinquency (on hold) Status due to Non-Payment Exercise Exercise 1: SIPOC Using the process model in Figure 1, fill out this SIPOC diagram for the "print and distribute insurance policy documents" process.

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