BSBCRT412 Project Portfolio

First published 2020 RTO Works www.rtoworks.com.au hello@rtoworks.com.au 0452 157 557 © 2020 RTO Works This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement. The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information. While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au . Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package. BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 3

Section 1: Planning Provide an overview of the topic you have selected. Why have you chosen this topic? (50-100 words) Social media – has it improved our social connection or damaged it? How can we use it properly without allowing it to replace physical human connections? The topic was chosen since it is a controversial circumstance these days. Also, it helps raising various perspectives that can take into consideration. Which key ideas about this topic do you want to present to your audiences? Why? (100- 200 words) Key ideas:  Social network affects our lives.  List out the advantages and disadvantages of social media in communication.  The solution to balance the use of social network. With three main ideas, it is clear to present the impact of social network on people lives in both negative and positive ways, also point out how to take advantage of the positive side while reduce the negatives. Write a topic statement and question for use in your presentation and debates. (100- 200 words) Topic statement: The future of social relation will rely much on social network since it allows people to build relationship and reconnect easier. However, it cannot foster deep relationships of value. The objectives of the talk are to educate about social media usage and let audiences understand how to use it properly. Furthermore, through the workshop, people will be able to aware the impact of social media on their relationship. Question: How does social network affect our lives? Conduct further research on your topic and key ideas and include some statistics to use during your presentation and debate. Include the links to your information sources. 200- 250 words It was 3.96 billion social network users around the world in 2022 and expected to reach 4.41 billion in 2025. Social media’s infiltration into the lives of internet users has been on the rise. The latest figures show that there are expected to be 3.96 billion social media users worldwide in 2022—a 4.8 percent increase from a year ago. It is also 1.1 billion more than the number of social users in 2017, which represents a whopping 38.5 percent jump in just six years. The average annual growth rate over this period is 6.7 percent. Going forward, while the number of social media users will continue to increase, growth is expected to plateau. The average annual growth rate from 2023 to 2025 is forecast at 3.7 percent. Despite the slowdown, it’s clear that social media will continue to be a part of consumers’ daily lives, with smartphones and mobile devices as the main driving force. As it stands, social media statistics show that more than nine in ten (91 percent) social media users use mobile devices to access social networks. BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 6

When used properly, humour is a powerful tool in any speaker’s arsenal, and it can have tremendous benefits: • It creates a bond with the audience A speaker who uses humour well comes across as more human, more likeable. This puts an audience at ease and makes people more receptive to your ideas. • It energizes people and keeps them engaged When we laugh, there is a lot that goes on inside our body. Our heart rate increases and that keeps us stimulated and alert. • It can provide emotional relief for the audience Many talks are serious, and many talks are emotionally challenging for an audience. Well-placed humour can give your audience some much-needed relief in an otherwise serious talk. • It helps the audience remember your points Laughter has been shown to improve memory and cognitive function. This helps the audience remember your ideas. • It leaves the audience with a good impression of the speaker American poet, Maya Angelou, said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Describe a benefit and a risk of sharing personal information in a presentation or debate. (200- 300 words) It seems for every advantage there is a potential disadvantage such as: • posting contact info can bring opportunities (or solicitors) • posting about your life can attract fans (or negative attention) • posting about your interests can result in targeted content (is it invasive or helpful?) • posting about your feelings can enforce bonds (or be perceived as oversharing, seen as inappropriate) • With social media, the “public space” has been extended online and inversely, private space has become partially public. Some organizations still have reservations about sharing information. There are three major areas of concern. First, organizations worry about the legal and regulatory implications of revealing information about threats. A second, related concern is the public relations aspect. Both of these fears have a valid basis. Information security has become an enterprise risk management issue of board-level interest because of the potential effects. Information leaks revealing potential intrusions and data breaches can have legal consequences: the BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 9

Section 2: Physical Audience All of the information in this section must be researched and completed with your physical audience in mind. Define your audience Where will you hold a presentation and debate session? Who will be involved? Audience will be young generation (18-24 years old) who are main user of social network. The presentation will be held at the university hall that students can easily attend and join. There will be a host and 2 guest speakers with different point of view in this situation to share. Why have you chosen this platform? This platform was chosen since it allows to easily access with target audience. Also, it would be a suitable way to convey the message to the audience. How will you communicate with this audience? Outline presentation strategies and communication methods you will use. Explain the purpose For the presenter hoping to achieve maximum participation, the best strategy would be to open a presentation with a brief overview of the structure and the topics that will be discussed. This not only emphasizes the points that your audience should remember from the get-go, but it also puts them at ease and increasing their comfortability with the presentation direction. Frame the goal By simply framing the purpose of an exercise as an exploration into a topic or a free-flowing discussion, a presenter can open the doors for a constructive conversation, capable of unleashing a variety of opinions and stimulating audience interests. Inject a competitive component A presenter could implement a competitive spirit with an activity dividing the crowd into pairs or groups and instructing them to compete against one another to finish a puzzle or to answer questions or to build a structure – anything that relates back and is relevant to your presentation topic. Which persuasive techniques will you use with your audience and why? Social Proof Looking for guidance from others as to what to do and what to accept is one of the most powerful psychological forces in our lives. It can determine whether we deliver aid to a person in need, and it can determine whether we muster the courage to kill ourselves. BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 12

BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 15

Links to research for organisational and/or legislative considerations https://www.asqa.gov.au/rto/responsibilities/complying-legislation  Standards for Registered Training Organisations (RTOs) 2015  Australian Qualifications Framework  Fit and Proper Person Requirements 2011  Data Provision Requirements 2020  Copyright Act 1968  Anti-Discrimination Act 1977  Privacy Act 1988 BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 18

reported and deleted account. https://aheadforbusiness.org.au/community-guideline Consult with at least two other people either in person or via an online method and discuss:  Ways to provoke a response in your audience  Challenges or issues that might arise  Mitigation strategies if those challenges or issues do occur Summarise your discussions here and attach evidence that you have done this if your assessor has not observed the discussions. You can attach emails, screenshots of discussion or an audio or visual recording. Ways to provoke a response  Build audience involvement: connect to relevant and well- known case studies, personal stories  Start engaging questions in the comment section Challenges or issues that might arise:  Lots of controversial comments  People attack the blog post’s idea Mitigation strategies if those challenges or issues do occur:  Read those comments and reply only who have leave comments politely and want to generate idea  Use empathetic tone of voice in the blog post and with friendly attitude. What types of diverse perspectives are you anticipating from this audience? How can you respond to and use these perspectives in the debate? 1. Setting this as a new norm since we work, communicate, study, etc on social platform. 2. We only focus on relationship we need, and it might not be offline. Respond: 1. And we still have an offline life to live. We have to balance them both. 2. Do we only need people who are far from us? Do we never focus on people around us? Attach: Evidence of consultation with others (if assessor has not observed in person) ☒ Organisational or platform policies and procedures ☒ Links to research for organisational and/or legislative considerations ☒ BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 21

Evidence of consultation with others (if assessor has not observed in person) Evidence of Consultation with others (Email Communication) Dear Colleagues, As I would like to start writing blogs, could you please advise me some technique regarding on how to engage with the audiences and bring the blogs interesting to the audiences. Your feedback is greatly appreciated. Looking forward to hearing from you soon. Regards, Iqwal Iman BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 22

Organisational or platform policies and procedures About this policy As members of the Australian Public Service (APS), we have certain responsibilities. These are included in:  agency policies  the Australian Public Service Commission’s Social Media Guidance  the Public Service Act 1999 (Cth), that includes the APS Values and APS Code of Conduct (the Code)  the Privacy Act 1988 . We’ve based this policy on these documents. It applies to social media use at all times . You have a right to engage in public and political debate. Services Australia respects and supports this. However, you need to be aware of the responsibilities that limit your ability to participate fully in public discussions. This includes on social media. The public relies on us to deliver government services impartially. We must always use common sense and judgement when using social media, along with the advice set out in this policy. Personal social media use When staff post in a personal capacity, it must be lawful. A reasonable person should not perceive it to be at any time :  in breach of state, territory or federal laws  affecting public confidence in the agency or the APS  affecting a staff member’s ability to complete duties in an apolitical or impartial manner  made on behalf of the agency or the Government. When using social media, it’s not acceptable to:  protest policies the agency implements  release sensitive, personal or confidential agency information  post images or videos of staff members without their consent. This could include images of staff behaving in a way that is inconsistent with the APS Values or the Code  post content relating to work that is, or perceived as, offensive, threatening, harassing or discriminatory. This includes posts about the APS, stakeholders, the agency or its staff, whether named or not  engage in commentary that’s so harsh or extreme in its criticism or endorsement of the agency, the Australian Government or a Member of Parliament from any political party or their respective policies, that you can’t work, or gives the perception you can’t work professionally, efficiently or impartially. Social media at work You can use social media like Yammer and Microsoft Teams at work. It’s important these tools remain open and welcoming places for all staff. These tools have their own terms of use you should follow, along with associated usage policies , like this policy. When using social media at work, you must:  always be polite and respectful  not be argumentative or antagonistic  not infringe on intellectual property rights  unless authorised, not use agency ICT resources to provide comments to journalists, politicians or lobby groups BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 23

 not create or knowingly access content that is inconsistent with the APS Values or the Code. This includes posts that are: o racist o sexist or of a sexual nature o fraudulent o threatening o bullying o obscene o defamatory o misleading o deceptive o false or profane, whether obscured by symbols or not. Professional social media use You can use social media for professional purposes. This includes having a LinkedIn account for networking or career development. You can choose to disclose your employment details on social media. However, you should always consider your privacy and security first. This is very important if you’re in a customer service role. You can also use social media to raise awareness about the work of our agency. For example, sharing content from official agency social media accounts about emergency assistance. If you’re in a senior position you should be especially mindful of the impact your online comments can have. You must lead by personal example in promoting the APS Values and the Code. With the exception of enterprise tools such as Microsoft Teams, we ask you don’t:  use social media tools for internal business communications  list work-related telephone, email or physical contact details on social media. Other factors to consider When using social media, you should remember:  not to rely on anonymity or pseudonyms for protection and prevention of potential breaches  liking, sharing or commenting on a post could be seen to be endorsing the content or author  a site’s security setting should never be relied on to protect or keep material private  any online content can eventually be traced back to an individual, and their employment details revealed  online comments are available immediately to a wide audience. They effectively last forever and may be copied and shared endlessly and out of context. Breaching the social media policy The Communications Division monitors social media to manage the agency’s online reputation. Where necessary, we’ll contact you or your manager to discuss your online activity. Should you potentially breach this policy, the People Division may be notified. We look at a number of things when assessing potential breaches. These include seniority and the context within which the activity occurred. You should speak to your manager about any concerns you have with other staff, the agency or the APS. This must not be done through social media. You should contact your manager if you:  are still unsure about your responsibilities when using social media  are worried about your privacy or reputation due to social media posts  find information online you think the agency needs to know about, such as a person needing help to access government services or inappropriate social media activity by other staff. BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 24

Links to research for organisational and/or legislative considerations https://www.servicesaustralia.gov.au/social-media-policy-for-agency-staff?context=1 These are included in:  agency policies  the Australian Public Service Commission’s Social Media Guidance  the Public Service Act 1999 (Cth), that includes the APS Values and APS Code of Conduct (the Code)  the Privacy Act 1988 . BSBCRT412 | Articulate, present and debate ideas | Project portfolio I V2.0 | Mar 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 25