BSBTWK301 Use inclusive work practices task 2

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Magill College *

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Nov 24, 2024

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BSBTWK301 Use inclusive work practices

Task 2 – Performance and Skills Assessment Task summary This project assessment task requires you to establish and assess inclusive work practices for an organisation (real or simulated). It also requires you to work effectively with individual differences This assessment is divided into 2 (two) parts: Part A: Establish practices that support individual differences and work effectively with individual differences Part B: Assess use of inclusive work practices You will complete the assessment tasks in a real organisation (your current workplace can be used). If you are not working, you can select a workplace / organisation you are familiar with or create a hypothetical organisation with members of your class. Required You are required to demonstrate your ability to:  Use at least two different inclusive work practices  Work with a diverse group of individuals to achieve work outcomes on at least two occasions.  Contribute to developing a plan for incorporating inclusive practices in work tasks, according to legislative requirements and organisational policies and procedures  Adjust language and behaviour in interactions with diversity according to legislative and organisational requirements  Comply with workplace inclusivity regulations, standards and codes of practice. Timing 1. You may review this assessment task at the commencement of your unit. 2. You may start this assessment in the first week of the term 3. The due date of this assessment is published in Canvas and you must submit by the due date. Note: Failure to submit by the actual due date, will be marked as “Late” and recorded as an NYS. Submit  This workbook  PowerPoint presentation Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. You have 3 submission attempts. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of

Assessment Cover Sheet Student name: Student ID Trainer’s Name: Date Submitted: Student declaration: I declare that:  I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task  This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them  I understand that plagiarism is a serious offence that may lead to disciplinary action. Student signature:

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Task 2 – Performance and Skills Assessment You are required to select an organisation in order to complete this assessment. An organisation can be a business, charity, association, not-for-profit enterprise or government body. You may select your own organisation (for example, your own business or one you plan to start); an organisation you have access to, such as a business owned by a friend or family; or your current employer. Alternatively, you can work in small groups with other members of your class and create a hypothetical organisation for the purpose of this assessment. Prior to commencing this assessment task, you may choose to discuss your chosen organisation with your trainer. Part A: Establish practices that support individual differences and work effectively with individual differences in the workplace. This task will require you to Identify and implement inclusive work practices for your chosen organisation / workplace by completing the following: 1. Identify and state individual differences in a group of people at your chosen organisation (these can be colleagues, clients or customers). If you are using a hypothetical organisation with your class group, list the individual differences of each member. Answer: Customers (1) Age: It is matter of common knowledge that age creates differences of mental ability, abilities, physical capacity and maturity etc. in different children.

(2) Physical Development: Differences in height, weight, physical structure and the rate and quantity of development of the different parts of the body lead to differences between individuals. (3) Average Intelligence: Individuals are seen differing in considerable measure on the basis of their general intelligence (ability to learn). (4) Heredity: It has now been proved that heredity differences result in the quantity and rate of physical as well as mental development being different in different individuals. (5) Economic Situations: Economic situations are seen inducing differences in the children’s interests, tendencies, and character etc. (6) Nationality: Individuals of different countries differ in respect of nature, physical and mental differences interest and personality etc. Because of difference in their cultural and geographic environments.

2. Select 2 of the individual differences identified in point 1 above (for example, ethnicity, first language, etc.). Identify at least 2 organisational policies and procedures relating to inclusive work practices that would address those differences. Provide a brief description of each one and identify where you would find them in your chosen or hypothetical organisation. Answer: 1. Our Business does not discriminate when selecting new employees. Culture, disability, religion, gender, nationality, and sexual orientation have no place in our hiring decisions. We select the best employees based on their qualifications, skills, knowledge, and commitment. When selecting new employees, our Business's prime consideration is that the individuals must be the best candidate to fulfill job-related responsibilities. Our Business also recognizes that candidates and/or employees may request accommodations in order to participate or perform to the best of their abilities. As per regional labour standards and national human rights guidelines, reasonable workplace accommodations and adjustments will be granted. 2. Workplace modifications and adjustments are designed to ensure equal opportunities for all employees to participate in the workplace and in other related activities without discrimination. Our Business also recognizes that candidates and/or employees may request accommodations to participate or perform to the best of their ability. As per regional labour standards and national human rights guidelines, reasonable workplace accommodations and adjustments will be granted. 3. Who are the relevant personnel at your chosen organisation in charge of developing a plan to incorporate inclusive practices in work tasks? Write an email to assist them by providing them with the information gathered in points 1 and 2.

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To: Staff1@gmail.com , Staff2@gmil.com Cc: Subject: Organisational policies and procedures Dear , The organization has developed policies for you to work effectively in the organization. The details are as follows. 1. Our Business does not discriminate when selecting new employees. Culture, disability, religion, gender, nationality, and sexual orientation have no place in our hiring decisions. We select the best employees based on their qualifications, skills, knowledge, and commitment. When selecting new employees, our Business's prime consideration is that the individuals must be the best candidate to fulfill job-related responsibilities. Our Business also recognizes that candidates and/or employees may request accommodations in order to participate or perform to the best of their abilities. As per regional labour standards and national human rights guidelines, reasonable workplace accommodations and adjustments will be granted. 2. Workplace modifications and adjustments are designed to ensure equal opportunities for all employees to participate in the workplace and in other related activities without discrimination. Our Business also recognizes that candidates and/or employees may request accommodations to participate or perform to the best of their ability. As per regional labour standards and national human rights guidelines, reasonable workplace accommodations and adjustments will be granted. If you have questions, you can contact me immediately. thank you Manager

4. The personnel stated in point 3 are very appreciative of your email and have asked you to work with them to implement 2 inclusive work practices that address the individual differences identified in point 2. a. Prepare a plan of at least 6 action items using the table below. Actions Resource requirements Who When Create diverse workforce in the workplace policies and procedures Manager, A, B August 09, 2022 Implement diversity training program to all employees policies and procedures Manager, A, B August 12, 2022 Develop arrangement for disabled employees policies and procedures Manager, A, B August 19, 2022 Train and sensitise employees. policies and procedures Manager, A, B August 22, 2022 Understand the various elements of a diverse workgroup and map policies and procedures Manager, A, B August 23, 2022 Monitor training and get feedback policies and procedures Manager, A, B August 26, 2022 b. Describe how you will modify verbal and non-verbal communication as needed to accommodate those individual differences Answer: Speaking in a confident manner will help you build trust and command the respect of your audience. There are several factors which can impact your ability to speak confidently, including your command of the subject matter, your word choice, the tone of your voice, your body language, and your ability to make direct eye contact with your audience. People can communicate information in numerous ways, so pay attention to things like eye contact, gestures, posture, body movements, and tone of voice. All of these signals can convey important information that is not put into words. If someone's words do not match their nonverbal behaviors, you should pay careful attention. For example, someone might tell you they are happy while frowning and staring at the ground.

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When words fail to match up with nonverbal signals, people tend to ignore what has been said and focus instead on unspoken expressions of moods, thoughts, and emotions. So when someone says one thing but their body language suggests something else, it can be useful to pay extra attention to those subtle nonverbal cues. Your tone of voice can convey a wealth of information, ranging from enthusiasm to disinterest to anger. Tone can be an effective way to amplify your message. For example, if you want to show genuine interest in something, express your enthusiasm by using an animated tone of voice. Such signals not only convey your feelings about a topic; they can also help generate interest in the people listening to you speak. Good eye contact is another essential nonverbal communication skill. When people fail to look others in the eye, it can seem as if they are evading or trying to hide something. On the other hand, too much eye contact can seem confrontational or intimidating. While eye contact is an important part of communication, it's important to remember that good eye contact does not mean staring fixedly into someone's eyes. Remember that verbal and nonverbal communication work together to convey a message. You can improve your spoken communication by using body language that reinforces and supports what you are saying. This can be especially useful when making presentations or when speaking to a large group of people. For example, if your goal is to appear confident and prepared during a presentation, you will want to focus on sending nonverbal signals that ensure that others see you as self-assured and capable. You can strike a self-confident stance by: Standing firmly in one place Keeping your shoulders back Keeping your weight balanced on both feet Part B: Access of inclusive practices This task will require you to seek, evaluate and incorporate feedback to make improvements to work practices for an organisation/a workplace. Prepare a PowerPoint presentation that you could use to present the information gathered in this task to relevant stakeholders in your chosen organisation. Include all relevant information from points 1-4 above. Use the following headings in your slides:  Individual differences in the workplace  Current organisational policies and procedures in place  Action Plan

 Modification of verbal and non-verbal communication to address individual differences for 2 work practices If you have chosen a real organisation for this assignment, seek feedback from a relevant supervisor. If your organisation is hypothetical, seek feedback from one of your trainer and / or current classmates. Feedback on modified inclusive work practices Feedback given Opportunities for improvement How the feedback will be incorporated Gender equality should be taken into account carefully. For example, female staffs agreed that male staffs do not use the coffee machine, printer and rubbish bin properly. Female staffs always needed to clean up messy office tools after male staffs used. If someone suggest any male staffs that they need to use them properly and do not make huge mess, male staffs always make it word. Suggestion came that having contingency plan help us if there is something happens related to diversity policy Congratulations on completing this assessment. Please remember to submit:  This workbook  PowerPoint presentation

BSBTWK301 Use inclusive work practices task 2

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