Task2

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au BSB51918 Diploma of Leadership and Management BSB52415 Diploma of Marketing and Communication BSB50815 Diploma of International Business BSBPMG522 Undertake project work Task 2

Task 2 – Skills and Performance Activity Candidate Instructions Task Details Learners should demonstrate their contributions using their skills and knowledge that they have developed. They should show that they understand and can apply the information discussed in the Learner Guide. They can also demonstrate their existing knowledge and experience wherever necessary. It is anticipated that the assessment will take approximately 5 hours to complete. The assessment may be re-attempted on 2 further occasions (maximum 3 attempts in total) . All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work. In undertaking this assessment task, you as the candidate are providing consent for your work to be reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern regarding this permission, please discuss this with your assessor prior to undertaking the task. Objective To provide you with an opportunity to demonstrate your knowledge of the entire unit. Candidate Declaration Candidate name: Trainer’s name: Date: Assessment declaration: I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Your trainer and assessor will be grading your work provide you with constructive feedback on Canvas. Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

already implemented policies and procedures which have made a positive operational impact on the store. These policies and procedures only require minor amendments before they can be utilised in your store. As these policies and procedures will be new to staff, it will be essential communicate these changes, as well as to organise and provide training to all staff. To support you in developing and implementing the policies and procedures you have decided to develop a project plan, which will assist you with planning, monitoring and implementing your project. The project will include:  Amending Wollongong policies and procedures to suit the Newcastle store  Creating a Newcastle Store section on the company Intranet  Publishing policies and procedures to the Intranet  Communicating the policies and procedures to staff  Organising and providing training to all staff  Collecting feedback from staff on new policies and procedures The project will not i nclude:  Collecting feedback from staff on training  Reviewing policies and procedures to identify whether further changes are required You have spoken to the Newcastle store about the project that they undertook, and they have advised you that you are likely to encounter competing priorities between HR and department managers as department managers do not like to take their staff away from serving customers in order to attend training. Part A - Project plan You are required to demonstrate your ability to create a project plan. The project plan must incorporate all the project plan specifications within the project plan template. Your completed project plan will be approximately 1000 words in length. Project title Australian Hardware Project purpose To discussed opportunities for you to make an impact and improvements in relation to how the Newcastle store operates Relationship to other related projects Not applicable. Project objectives The project objectives should be aligned to the organisation’s strategic context, including: Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

 Mission: Australian Hardware provides the best quality hardware, homewares, garden supplies and building materials from Australia and the world. Australian Hardware is committed to providing customers and tradespeople with value through everyday low prices, product quality, expert service, community engagement and environmental responsibility  Goal: 1. increase sales revenue and gross profit 2. maintain or increase market share 3. control direct and indirect operational costs 4. maintain superior product and service quality standards 5. establish Australian Hardware’s reputation as a socially and environmentally responsible company.  Objectives: 1. staff are trained to competently perform all customer service related tasks 2. staff are happy and motivated in their work 3. r educe the overhead per store through disciplined growth 4. decrease the cost of sales. 5. staff are informed of performance targets with respect to budgetary control 6. to position Australian Hardware as a provider of top quality, brand name hardware products and expert service at attractive price points.  Operations: 1. Amending Wollongong policies and procedures to suit the Newcastle store 2. Creating a Newcastle Store section on the company Intranet 3. Organising and providing training to all staff 4. Collecting feedback from staff on new policies and procedures  Organisational structure: Australian Hardware Ltd Business structure: Public company since 1982. ABN: 4000000000 Business location: Australian Hardware is headquartered in Sydney, NSW. The business owns and operates 138 stores throughout Australia. Date established: 26 January 1921. Ownership and governance: The Greenwright family retains a controlling interest in Australian Hardware. Holden Greenwright serves as both chair of the Board of Directors and CEO. Products/services: Australian Hardware supplies hardware and home improvement products and provides expert advice and service. Ensure that you outline the organisation’s mission, goals, objectives and operations and how the project relates to them. Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

agencies), owners (shareholders), suppliers, unions, and the community from which the business draws its resources  Project Manager (you): A project manager is a person who has the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. A project manager is a person who is responsible for making decisions, both large and small.  Project team members: The project team includes the project manager and the group of individuals who work together on a project to achieve its objectives. It consists of the project manager, project management staff, and other team members who are maybe not directly involved with management but carry out the work related to the project . Responsibilities and reporting schedule Using the information, you generated in the work breakdown structure (WBS), update the schedule. Include your WBS and Gantt chart in the Appendices. Item Milestone date Responsibility Communication method Conducting reviews of the store’s policies and procedures 25/04/2017 Human Resource Manager Amend the policies of Wollongong Store 06/07/2017 Project Manager Resource and cost plan Resource planning is where you determine what resources (people, equipment and materials) and what quantities of each should be used to perform activities. Once the resources have been determined, estimate the project costs. Include a more detailed resource and cost plan in the Appendices if required. Deliverable/Milestone/Phase Resource Cost Trainer 1900/600 Online Amendment Details of the amendments to be made in  policies and procedures IT Manager & Store manager IT systems $300 Program execution  Ensure and confirm staff attendance  Make the trainer deliver training program  Recording of the training program  Uploading of recorded sessions on the intranet for employees Staff, trainer, project manager, and Newcastle store manager Training hall $1010 (WSDOT, 2015) Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

Risk Management Plan Your risk management plan should include WHS/OHS considerations where appropriate (using Australian legislative framework). Risk Level(high/medium/low) Management strategy Deadline Medium Avoid: Take inputs from the staff as well as trainer to make an assessment of time that would be required for training and keep buffer time for the actual training schedule so that it does not exceed Mitigate: Try extending session seeking permission from staff if s mall part is remaining to be covered but if a large portion of content that is important could not be covered, take new approvals for additional training session on a future date Trainer High Avoid: Check the schedule of the trainer schedule to ensure that they are available on planned date. Keep a backup trainer ready with training requirements so that he or she could be called in the case of emergencies to take over the training Mitigate: If trainers cannot come on training date because of unavoidable event, staff can be informed about it and a new date can e communicated. Risk Transfer: Ask the Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

technical issues occur suddenly, they could be used to take over Communications and reporting Include a high-level communications plan here. The communications plan should reflect the organisation’s structure and reporting requirements. Stakeholder Information required When required Format Coo Amendment Training Needs Resource Requirements Before creating project Plan Meeting between training and store managers to get details of required amendments of polices and procedure CEO Project Plan Before the project begins Email project plan to COO and to CEO Meeting between CEO and project manager for project plan approval Store Managers Training Schedule Resource requirements Prior to training Meeting between training manager and store manager. Email staff to communicate plan for the training Applicable legislation and regulations (using Australian legislative framework) Legislation/Regulations How they apply to the implementation of the project plan Privacy act 1988 Don’t do cc do bcc so emails don't get circulate Age Discrimination Act 2004 (Cwlth) The Age Discrimination Act 2004 protects people from age discrimination in employment, the provision of goods and services, education and the administration of Commonwealth laws and programs. Disability Discrimination Act 1992 (Cwlth) The Disability Discrimination Act 1992 seeks to eliminate discrimination against people with disabilitie Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

Racial Discrimination Act 1975 (Cwlth) The Racial Discrimination Act 1975 , promotes equality before the law for all people regardless of race, colour or national or ethnic origin. It is unlawful to discrimination against people on the basis of race, colour, descent or national or ethnic origin. Sex Discrimination Act 1984 (Cwlth). The Sex Discrimination Act 1984 protects people from unfair treatment on the basis of their sex, sexual orientation, gender identity, intersex status, marital or relationship status, pregnancy and breastfeeding. It also protects workers with family responsibilities and makes sexual harassment against the law Appendices List the Appendices that are attached to your project plan, if applicable. Keep simple don’t boither Project approvals Add any signatures that are required for approval to proceed to the next phase. Project Manager Project Sponsor Project Client/Owner Other A work breakdown structure (WBS) in project management is a tool used to define and group the project's discrete work elements (or tasks) in a way that helps organise and define the total work scope of the project. The WBS is a dynamic tool and can be revised and updated as needed by the project manager. Level 1 Level 2 Level 3 Australian hardware Services Training  technical training in product areas  managerial and leadership training  environmental training  community sensitivity training Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

industrial use. For consumers and trades. Discount options for tradespersons. A range of fittings, fixtures, etc.for consumers and trades. Discount options for tradespersons. A range of high quality Australian and imported tools. Project Sponsor: Version: 1 Project Client: Date: Project Manager: File Name: 93ef1529464f6b7b8 34d5da247f34742a a258d33.docx Page x of y Work breakdown structure Gantt chart To use a Gantt chart, list the activities and tasks in column A, select an appropriate time interval days, weeks or months), allocate the dates to columns B onwards and plot the expected time duration (total time from start to completion) under the appropriate column by selecting shading from the cells. When you wish to provide a status report, simply colour or shade in black those items that are completed or estimate the percentage complete. This will give you an immediate visual representation as to whether or not you are on schedule. You can add extra columns for assignment of responsibilities etc. For small projects, a Gantt chart can be created as a spreadsheet. Activity/Task 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Making changes to Wollongong policies and procedures to suit the Newcastle store ok Incorporate a Newcastle Store section ok ok Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

on the website of the company Publishing po licies an d procedures to the Intranet ok Communicati n g the po licies an d procedures to staff ok Organising and providing training to all staff ok ok ok Collecting feedback from staff on new policies and procedures ok ok Project Sponsor: Version: 1 Project Client: Date: Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

Releasing the Project Team Releasing project team members is not an official process. Final Payments The final payment is usually more than a simple percentage of the work that remains to be completed. Post-Project Evaluations Before the team is dissolved and begins to focus on the next project, a review is conducted to capture the lessons that can be learned from this project, often called a lessons-learned meeting or document. Trust and Alignment Effectiveness The project leadership reviews the effect of trust—or lack of trust—on the project and the effectiveness of alignment meetings at building trust. Schedule and Budget Management A review of budget estimates for the cost of work scheduled is compared to the actual costs. If the estimates are frequently different from the actual costs, the choice of estimating method is reviewed. Risk Mitigation Even if nothing went wrong on this project, it is not proof that risk mitigation was a waste of money, but it is useful to compare the cost of avoiding risk versus the cost of unexpected events to understand how much it cost to avoid risk. Procurement Contracts The performance of suppliers and vendors is reviewed to determine if they should still be included in the list of qualified suppliers or vendors. Customer Satisfaction Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

Relationships with the client are reviewed and decisions about including the client in project decisions and alignment meetings are discussed. Senior Management The report to senior management contains all the information provided to the stakeholders in a short executive summary. Archiving of Document The documents associated with the project must be stored in a safe location where they can be retrieved for future reference. Signed contracts or other documents that might be used in tax reviews or lawsuits must be stored. Part C - Clarification email Your project team identified an issue in relation to the scope of the project. They believe that feedback should be within the scope of the project. Draft an email to your manager seeking clarification as to whether this can be included in the project. At the same time, you will need to confirm with your manager whether this project is related to any other projects being undertaken by the organisation. Send To: MANAGER From: Student Subjec t Confirming whether it can be ut or nit This projects have several characteristics:  Project is unique.  Project is temporary in nature and have a definite beginning and ending date.  Project is completed when the project goals are achieved or it’s determined the project is no longer viable. A successful project is one that meets or exceeds the expectations of the stakeholders. Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

1.2 Scope Identification 28/05/2017 Human Resource Manager 1.3 Make suggestions for changes in Newcastle store policies and on website 15/06/2017 Human Resource Manager Amend the policies of Wollongong Store 2.1 List Amendment s 06/07/2017 Project Manager 2.2 Add a new section on the website for the Newcastle store 25/08/2017 Website Developer 2.3 Make policy amendments on website 28/11/2017 Content manager Inform the staff of the Wollongong about amendments 3.1 Update documents 01/12/2017 Project Manager Project Sponsor: Version: 1 Project Client: Date: Project Manager: File Name: 93ef1529464f6b7b 834d5da247f34742 aa258d33.docx Page x of y Status Report – 50% Item Work completed to date Milestone date Revised/ actual date Budgeted cost Revised / actual cost Responsibility Develop training 4.1 gather training 21/12/201 7 Training Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au

program requirements Coordinator 4.2 create training schedule 24/12/2017 Training Coordinator 24/12/201 7 Training Coordinator 4.3 develop training plan 26/12/201 7 Training Coordinator Arrangement s 5.1 Assign Trainers 27/12/201 7 Project Manager 5.2 Prepare for Presentation 1/01/2018 Trainer 5.3 Make arrangement s for Venue 3/01/2018 Project Manager (Caltrans, 2007) Project Sponsor: Version: 1 Project Client: Date: Project Manager: File Name: 93ef1529464f6b7b8 34d5da247f34742aa 258d33.docx Page x of y Status Report – 50% Item Work completed to date Milestone date Revised/ actual date Budgeted cost Revised/ actual cost Responsibility Execute training session 6.1 Give staff details of training 5/01/2018 HR Manager 6.2 Ensure employees 8/01/2018 HR Manager attend training 6.3 Conduct the training program 10/01/201 8 Trainer (Bright Hub Media, 2015) Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 info@ihBC.edu.au| www.ihBC.edu.au