BSBTWK503 Task 1

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 Assessment cover sheet Student Must Fill this Section Unit Code / Title BSBTWK503 Manage meetings Qualification Code / Title: Due Date : 29/04/23 Student Name: Phornsawan phithakphalangkun Student ID: Ac20220481 Term: Year: Privacy Release Clause: “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”. Authenticity Declaration: “I declare that: • The material I have submitted is my own work; • I have given references for all sources of information that are not my own, including the words, ideas and images of others”. Student Signature: Phornsawan Date: 29/04/23 Assessment Outcome Assessor Name: Attempt and Tasks Satisfactory Not Yet Satisfactory Date Assessor Signature Initial attempt ° ° Re- attempt/Re- assessment ° ° Task 1 ° ° Task 2 ° °

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 2 Assessor Feedback to Students Assessment Outcome: Competent Not yet Competent Assessor Name: Assessor Signature and date:

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 4 Re-assessment of Result & Academic Appeal procedures: If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process: • An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal. • Academic Manager will delegate another member to review the assessment. • The student will be advised of the review result done by another assessor. • If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be an external assessor. • The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. • If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. • Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject. The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid. Academic Appeals: • If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. • To appeal a decision, the person is required to complete the APSLEY - Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, APSLEY College 8/8-10 Hunter Street Entrance Via, O'Connell St, Parramatta NSW 2150 , Email: info@Apsley .edu.au • The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process. • If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. • In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. • The decision of Chief Executive Officer will be final. • Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 5 Assessment Requirements You are required to complete and pass every task in the assessment in order to be deemed competent. Assessment Schedule Task Due Date Student Signature Trainer Signature Comments Task 1-2 Week 3 Plagiarism: Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work. Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes: • Paraphrasing and presenting work or ideas without a reference • Copying work either in whole or in part • Presenting designs, codes or images as your own work • Using phrases and passages verbatim without quotation marks or referencing the author or web page • Reproducing lecture notes without proper acknowledgement. Collusion: Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else. Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas. Collusion occurs when you work without the authorisation of the teaching staff to: • Work with one or more people to prepare and produce work • Allow others to copy your work or share your answer to an assessment task • Allow someone else to write or edit your work (without rto approval) • Write or edit work for another student • Offer to complete work or seek payment for completing academic work for other students. Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy. Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 7 Introduction The assessment tasks for BSBTWK503 Manage meetings are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit BSBTWK503 Manage meetings describes the performance outcomes, skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. For you to be assessed as competent, you must successfully complete two assessment tasks: • Assessment Task 1: Knowledge questions – You must answer all questions correctly. • Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio. MANAGE MEETINGS BSBTWK503

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 8 Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you: • review the advice to students regarding answering knowledge questions in the Business Works Student User Guide • comply with the due date for assessment which your assessor will provide • adhere with your RTO’s submission guidelines • answer all questions completely and correctly • submit work which is original and, where necessary, properly referenced • submit a completed cover sheet with your work • avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide . Refer to the appendix for information on: • where this task should be completed • the maximum time allowed for completing this assessment task • whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 10 Outline a meeting structure for a formal meeting. Introduction • The chairperson greets everyone • The minute taker takes notes Apologies for absence • Making an accurate attendance list on the day Substituting • Did not arrive • Apologies • Present The prior meeting's minutes Making an Agenda Keeping Control Follow up 3. Outline a typical meeting structure for an informal meeting. Before the meeting: Describe the format of a typical informal gathering. • Ensure that everyone is aware of the location of the meeting. • Assignments are made for the duties before the meeting. At the meeting: • Copies of the agenda will be distributed to everyone. • Important topics are covered. • Encouraging attendees to participate, especially the more reserved ones.

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 11 • Ensuring that the choice is obvious. • Assign tasks to be performed within the specified periods before the conference finishes. After the meeting: • Distribute concise written notes or minutes to each participant. • Informing people of their obligations. • Organizing the following meeting. 4. Identify at least three key arrangements that need to be made for a meeting. • Time: what time the meeting will start. • Venue: This is where the meeting will be held. • Agenda: The issues that will be discussed are listed on the meeting agenda. 5. Outline two responsibilities of a chairperson prior to a meeting. • Setting the agenda for the meeting. • Ensuring that meeting protocol is adhered to 6. Identify three important aspects of a chairperson’s job during a meeting. • Making sure that the meeting is going well. • Assures that only those with the proper authorization are present. • That a quorum of the meeting is present. 7. Explain why it is important for a chairperson to monitor the participation of all those involved in a meeting. It is the responsibility of the chairman to maintain track of attendees so that all directors and attendees are made to feel welcome and important. 8. In relation to group dynamics answer the following questions: a. Explain how, in the role of a chairperson, you would manage someone who is dominating the meeting. The chairman may step in and have someone provide an opposing viewpoint if someone won't let other people participate.

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 13 Role Definition Gate keeper In order to keep meeting participants on track, a gatekeeper will redirect them back to the agenda if they veer off course. 11. Describe two ways of conducting meetings. One way to conduct meetings is through a scripted meeting in which all agenda items are clearly stated. The meeting's organizer must prepare all of the subjects in advance and set clear goals for the gathering. As a result, the meetings will also be well-organized and move smoothly. Another choice is to host unofficial gatherings online. Meetings of this nature are necessary given the current circumstances, such as the COVID-19 epidemic. 12. Identify three advantages of face-to-face meetings and give an example of a workplace situation where this type of meeting may be used. Notably, resolving conflicts and fostering better relationships among coworkers are two of the most significant advantages associated with the idea of face-to-face meetings. Thirdly, it enables senior executives to communicate with team members directly. For instance, certain material at work must be kept confidential and cannot be sent over an unsecured network. Face-to-face meetings are reportedly quite effective in this case in disseminating sensitive information. 13. Describe three advantages of virtual meetings and give an example of a workplace situation where this type of meeting may be used. Three main benefits of the virtual meeting are time savings, convenience, and—most importantly— the appearance of originality and creativity, which draws team members. The COVID-19, where staff members were unable to hold face-to-face meetings, is a crucial illustration of a workplace where virtual meetings are more fruitful. 14. Describe the use of webcams for meetings, including a brief description of how to use video conferencing software and common features. Webcams are crucial for meetings since they start video-based meetings and are therefore essential equipment for virtual meetings. The management team must set up the webcam and its driver on the laptop or PC. The webcam can be used by team members present in the meeting to start virtual conferences or video conferencing. 15. List three different applications you can use to communicate with someone using web conferencing. Three programs that can be used for internet conferences are as follows:

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 14 • Microsoft Team • Zoom • Google Meet 16. Explain the purpose of an agenda and identify five items that should be included in an agenda. An agenda is the complete list of meeting events in the proper order. It primarily includes: • Meeting Execution - The essential meeting structure • Meeting Design - Methods for organizing a meeting with teammates • Meeting Points - The main issues that must be covered throughout the meeting • Strategic Plan - The meeting's results has resulted in a solution or strategic strategy. • Feedback - Individuals' critical feedback on the proposed solution in the meeting. 17. Explain the purpose of meeting minutes and list five items that should be included in meeting minutes. Meeting minutes are written records of a conference or meeting that serve as a record of the events that took place. These details include, among other things, the attendees' names, the crucial discussions that were had, the meeting's time and venue, and the relevant people who were discussed. 18. Explain the difference between informal meeting minutes and formal meeting minutes. The nomenclature used distinguishes the two sorts of minutes most clearly. The minutes emphasize both official and informal wording. 19. Access the Corporations Act 2001 from the Internet and identify the information from the Act that relates to notices of meetings. Now answer the following questions: a. To whom must a notice of meeting be provided? Notice of the meeting shall be given to the Company Members and to each Director. b. How must the notice of the meeting be provided? Indicate at least two ways. The notice shall be delivered to each Member separately.

Australian Techno Management College Pty. Ltd. t/a APSLEY COLLEGE ABN: 33 609 216 757 RTO: 45335 CRICOS: 03672B T: 0296332779 | E : info@apsley.nsw.edu.au | W : www.apsley.nsw.edu.au Sydney Campus: Level 7, 114-120 Castlereagh St, Sydney, NSW, 2000 | Parramatta Campus: Suite 8, 8-10 Hunter Street, Parramatta, NSW, 2150 BSBTWK503 Assessment V1.1 | 16 Question 16 Question 17 Question 18 Question 19 Question 20 Assessor Feedback: Assessor name: Assessor signature and Date: