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Nov 24, 2024

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Overview Examining this circumstance, which we found at the Mandarin Oriental Hotel in Bangkok. The business is a leader in hospitality management internationally and has created a worldwide workplace. Its exceptional performance has been largely attributed to its ability to increase and sustain the general productivity of its workforce. Encouragement to work at any time of day or night has been greatly aided by human resource management (HR). By making strategic investments in HRM, this method enables HRM to aggressively retain profits while also developing skills and competences. This will provide light on modifications to the administrative centre that will enhance and raise worker happiness. This makes it possible to comprehend the effects of what workers view as the best incentives, which are mostly determined by gender, division, and job level. It also enables employers to change workplace policies in a way that benefits all parties involved. Description Important factors to take into account in this regard are the business environment of the hotel as well as intrinsic and extrinsic motivation. Mandarin Oriental has made a name for itself as a global icon, operating 29 resorts in 19 different countries and regions at one point. By addressing statistical safeguards for the promotion of code of ethics, anti-corruption threat management, and high ethical standards, employers have ensured their success (Marshall et al., 2015). Mandarin Oriental, a well-known pioneer in the hospitality sector, is headquartered in Bangkok. The employer's duty to uphold and enhance the general high performance of its workforce sustains this performance. Mandarin Oriental's strategy is to designate a special area of the hotel, called the O-Zone, for employee well-being in order to support workers in balancing their personal and professional lives and to continuously focus on high performance levels (Marshall et al., 2015). The goal of this circumstance is to enhance the work environment and raise employee respect and adoration. Diagnosis: MOH thinks that by creating a new "O-zone" and updating HR policies, procedures, and strategies, supervision can boost guest experience which can assist in creating competitive advantage. In order to boost employee demand and motivation following the adoption of the new O-Zone for workers, MOH carried out a thorough survey of staff preferences (to improve interpretability) (Marshall, Mottier & Lewis, 2015). Herzberg's 2 Factor Hygiene and Motivation Theory are operationalized through the admiration and popularity of this employee (p. 130). Herzberg claims that it can be altered with the use of factors that influence satisfaction in the process by inspiring or inspiring workers (Laegaard and Bindslev, 2006). The health zone is crucial because it meets the demands of both present and future workers by enabling them to access doctors and nurses on call without having to take time off work to get to and from work (Marshall, Mottier, & Lewis, 2015)
Attainable alternative action plan: Mandarin Oriental faces both internal and external problems that jeopardize its quality as a carrier and as a hotel enterprise. Job satisfaction and employee retention are closely related. Failure to fix the issue accurately and promptly can also lead to employee fatigue. Ultimately, we can't overlook Herzberg's enthusiasm and hygiene factors in creating a happy workplace for staff members. When workers are exposed to the positive organizational culture, they begin to feel like members of the team. As their sense of belonging grows, workers feel that their workplace is their own, even in the context of their professional responsibilities. It meets the requirements for dedication, independence, and achieving the organization's objectives. The essential traits and elements that influence, interact, and inspire the company's employees must be taken into account when putting an action plan into practice. Lastly, the organization needs to know if workers are satisfied or let go in addition to the HR control group. In order to leverage Mandarin Oriental's resources to sustain a competitive advantage, research was done to gather statistics. Thus, the root cause of the issue is satisfied and devoted workers. Whether there is extrinsic or intrinsic motivation is not distinguished by it. An organization will waste time and money if it focuses on just one aspect. Thorough investigation and application of results that will enhance and support the recommended work. For instance, they find sufficient cash to start with and invest in enhancing the O environment. However, this runs counter to the incentive demands created by the distribution of these elements if workers prefer large salaries and opportunities for internal advancement within the company (Senyucel, 2009). In this case, it would be advantageous if the HRM team kept a balance that addressed actual issues like employee satisfaction and morale, in addition to other organizations managers require. Employee commitment becomes a barrier if they are dissatisfied. In the end, it makes employees want to work for companies that offer better working conditions, so they leave the company. How this case is relevance with today business This scenario highlights the value of corporate involvement since it demonstrates how to inspire employees. Furthermore, we discovered that money is frequently not the main source of motivation at work and serves as an excellent model for other businesses. Furthermore, the fact that this situation involves the management of a for-profit business detracts from it, which is why it is extremely problematic for workers of all levels to be involved in decision-making. Although some employees lie, it's critical for the organization to receive honest feedback if it's to grow. Conclusion Businesses can also claim that their employees are extrinsically motivated (by money and benefits), but because their reputation will be well-maintained, employees will have an internal incentive to perform well. If guests are made to feel important, taken care of, and given a place
to physically unwind and rejuvenate before going back to the pictures, staff will undoubtedly provide them with an amazing experience. References : Brooks, C. (2017, May 25). Change in the Workplace Stresses Your Employees Out Most. Business News Daily. https://www.businessnewsdaily.com/8744 Marshall, T., Mottier, E., & Lewis, R. (2015). Motivational Factors and the Hospitality Industry: A Case Study Examining the Effects of Changes in the Working Environment. Journal of Business Case Studies , 123-132. Meadows-Fernadez, R. (2017, September 25). What Is Extrinsic Motivation and Is It Effective? Healthline. https://www.healthline.com/health/extrinsicmotivation Senyucel, Z. (2009). Managing the Human Resource in the 21st Century. Bookboon
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