Establish and Conduct Business Relationships

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La Trobe University *

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5FAC

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Business

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Nov 24, 2024

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) ¢4 . aining R saur SITXMGT002 * Establish and conduct business relationship As workers in the hospitality industry, we are constantly developing and building relationships. Identify four advantages of building better business relationships with your business customers or suppliers: 1. ‘What could be four consequences of not building better relationships? Establish and conduct business relationships Version 1 August 2016 © Training Resource Solutions Pty Ltd 8

) ¢4 . aining A saur SITXMGT002 * Establish and conduct business relationship Think about your experience in the workplace or your experience as a customer. Outline an occasion where a poor relationship has developed between you, your venue or another business or supplier. Without using real names outline what the nature of the relationship was and what went wrong with the relationship. Establish and conduct business relationships Version 1 August 2016 © Training Resource Solutions Pty Ltd 25

" aining Resour SITXMGT002 * ‘ Establish and conduct business relationship - N Think about a relationship between a restaurant and a butcher or a relationship between a theme park and a contract cleaning business. Outline what you think would be the Key Performance indications for the performance of the butcher or cleaning business. © Training Resource Solutions Pty Ltd 47 Establish and conduct business relationships Version 1 August 2016

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" aining Resour SITXMGT002 * ‘ Establish and conduct business relationship Approval and advice ‘When any organisation wishes to enter into formal agreements with another party, it is advised that these are approved at a senior level before contracts are signed. A formal contract will commit the organisation or department to a set course of action, and a failure to deliver on your promises may result in costly legal action. Approval may be required from owners, department heads, operations managers or finance managers before a deal can be entered into or a contract can be signed. Moving ahead without prior approval could damage your reputation within the business you work for. Should these contracts be of a more serious nature then it is advisable to get independent legal advice from a specialist in contract law. In general, legal advice would be advisable when entering into agreements where large sums of money are involved or you are moving into new markets or areas of business. You may be unfamiliar with the new people or the company you are doing business with, or there are strict timeframes associated with the agreement. You work for a large accommodation hotel with 500 rooms and linen is a large expense. Some of the linen is laundered in house but some needs to be contracted out to a laundry service. If you are required to negotiate with the laundry service; whom would you consult within your organisation for input and approval before you entered into a final agreement? N Establish and conduct business relationships Version 1 August 2016 © Training Resource Solutions Pty Ltd 53

" aining Resour SITXMGT002 * ‘ Establish and conduct business relationship Performance Evidence Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and: « establish and maintain business relationships with at least two of the following: cooperative partner with organisation contractor customer networks supplier « conduct formal negotiations, or make and manage agreements and contracts in relation to the two relationships established above, relevant to the specific business context « demonstrate the use of high-level communication and relationship building skills when conducting formal negotiations and making commercially significant business-to-business agreements in the above business relationships. D This assignment is designed to gather evidence as to how you establish and conduct business relationships, not just the theory, but how you do it on a practical level in your particular workplace. This assignment will form part of the assessment for this subject and must be completed with an original and professional manner. This unit is a management unit and as such the assignment must be presented in a manner that would be expected of a person in a management position. You will need to go into enough detail to explain your choices and actions sufficiently and demonstrate your competency. Short, vague answers without much detail will not be sufficient for this management and leadership unit. If you are currently employed, then use your workplace as the basis for these assignment activities. If you are not currently employed then choose a medium to large hospitality venue or organisation such as a large hotel with rooms, food and beverage services, a theme park, a medium to large restaurant or café as the basis for the assignment questions. ‘We also gently remind you that submitting somebody else’s work is plagiarism and will result in disciplinary action. Establish and conduct business relationships Version 1 August 2016 © Training Resource Solutions Pty Ltd 55

" aining Resour SITXMGT002 * ‘ Establish and conduct business relationship For your chosen hospitality or tourism venue: 1. Choose one supplier and outline the relationship between the venue and the supplier, what goods or services does the suppler supply? What does the business use those goods or services for? Why does the venue choose to do business with that supplier? 2. What is the nature of the agreement between the venue and the supplier? Is it a written agreement or a less formal type agreement? 3. What people at your venue would be considered stakeholders and have an interest in this deal or relationship and need to be consulted or briefed on any negotiations that take place or new deals that are made. 4. What are the terms of trade for that agreement? 5. What are the main quality points of key performance indicators that your venue is looking for from the agreement and relationship? 6. If you needed to renegotiate the deal or relationship what improvements would your venue look for in the new deal that would be advantageous to your venue but would not be unfair to the supplier. You will need to outline why these new requests would be reasonable in the circumstances. 5. A o For your chosen hospitality or tourism venue: 1. Choose one large or regular customer and outline the relationship between the venue and the customer, what goods or services does your venue supply to the customer? What does the customer use those goods or services for? Why does the customer choose to do business with your venue? 2. What is the nature of the agreement between the venue and the customer? Is it a written agreement or a less formal type agreement? 3. What people at your venue would be considered stakeholders and have an interest in this deal or relationship and need to be consulted or briefed on any negotiations that take place or new deals that are made. 4. What are the terms of trade for that agreement? 5. What are the main quality points of key performance indications that the customer is looking for from the agreement and relationship? 6. If you needed to renegotiate the deal or relationship what improvements would your venue look for in the new deal that would be advantageous to your venue but would not be unfair to the customer. You will need to outline why these new requests would be reasonable in the circumstances. Establish and conduct business relationships Version 1 August 2016 © Training Resource Solutions Pty Ltd 56

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