Cultural Competency in Conflict Resolution: Key Insights

1 CONCEPT → What Is Cultural Competency? 2 22/22  that's 100% RETAKE  22 questions were answered . correctly Which of the following is the best definition of cultural competency? Report an issue with this question ●   ●   Ability to recognize and discuss cultural difference constructively ● Complete awareness and familiarity with the rules of another culture ● Familiarity with many different cultures’ communication styles ● The ability to mediate cross- culturally UNIT 4 — MILESTONE 4 22/22

CONCEPT → High and Low Power Distance 3 Report an issue with this question When a woman demonstrates a headstrong personality, this is traditionally considered __________ in the United States.  ●  ● Reassuring members of a low power distance culture that they will be regarded as equals ● Making sure members of a high power distance culture don't feel that their status is being ignored ● Neither answer is an example of accommodating power distances in mediation.  Both answers are examples of accommodating power distances in mediation. ● a feminine trait UNIT 4 — MILESTONE 4 22/22

CONCEPT → Masculine and Feminine Traits 4 Report an issue with this question Which of the following statements regarding gender role changes is FALSE? ●   ● gender appropriate ● gender neutral ● Perceptions of gender role changes can cause cognitive dissonance. ● Gender roles evolve over time.  Gender roles remain the same over time. ● Not all members of a culture change at the same time. UNIT 4 — MILESTONE 4 22/22

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→ Conﬂict Over Gender Role Changes 5 CONCEPT → Gender in Culture 6 Report an issue with this question Negative perceptions of gender traits often cause __________. Report an issue with this question "Organizational culture" refers to which of the following? ●   ●   ● role changes ● cultural norms ● cultural dialogue  stereotyping  The set of norms that develops in a workplace or other task-based group UNIT 4 — MILESTONE 4 22/22

CONCEPT → Cultural Model Applied to Smaller Groups 7 Report an issue with this question Which of the following may make conﬂict resolution more comfortable and effective for parties whose worldviews differ from that in the United States? ●   ● state or nation ● A culture with very firm and structured rules ● A culture whose norms have not changed for a long period of time ● Encouraging a zero-sum mentality, where one party "wins" and another "loses"  Structuring the mediation in a more rigid way so that guidelines and processes are more clearly defined UNIT 4 — MILESTONE 4 22/22

CONCEPT → Making Conﬂict Resolution Culturally Competent 8 Report an issue with this question Aram was offered a business deal with an international company. To work with the company, however, he would have to work closely with the son of a man who had been his father’s business rival. The families have long-held resentments toward each other. The deal would make Aram a large amount of money, but he refused it so that he would not have to work with the son of his father’s rival. Based on the information given, which of the following describes a likely worldview of Aram’s culture? ●  ● their own guidelines for the process ● Asking one participant to defer to and adapt another participant’s worldview for the duration of the mediation ● Individualism ● High tolerance for ambiguity UNIT 4 — MILESTONE 4 22/22

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Discover more from: BUS 1101 Document continues below Principles of Business Management University of the People 999+ documents Go to course Untitled document - Lecture notes 1-4.9 Principles of Business Management 100% (36) 20 BUS 1101 Graded Quiz (1) Principles of Business Management 100% (25) 11 BUS1101 Written Assignment Unit 2 Principles of Business Management 100% (24) 3 BUS 1101 Unit 5 Written assignment Principles of Business Management 100% (23) 5 Unit 4 Written - Writing Assignment Unit 4 The text discusses the SCAMPER creativity tool. After Principles of Business Management 100% (21) 2 Smart goals learning journal Principles of Business Management 100% (19) 2

CONCEPT → Future and Past Orientation 9 Report an issue with this question Which of the following is the best way to address miscommunication caused by conﬂicting cultural communication styles? ●   ● High power distance ● Propose establishing a new set of communication norms within the relationship to keep all participants on equal footing. ● Try to adopt the communication style of the other person to facilitate communication and build his or her comfort level.  Observe that miscommunication may be due to a cross-cultural difference and open a discussion with the other person. UNIT 4 — MILESTONE 4 22/22

CONCEPT → Gaining Cultural Insight 10 CONCEPT → Proxemics 11 Report an issue with this question Proxemics uses __________ as a symbol. Report an issue with this question "Tolerance for ambiguity" describes the degree to which an individual, inﬂuenced by __________, feels confident functioning ●   ●  ● your own cultural communication style to facilitate communication and build your comfort level. ● detachment and space  positioning and space ● space and conversation ● conversation and positioning UNIT 4 — MILESTONE 4 22/22

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CONCEPT → Tolerance for Ambiguity 12 Report an issue with this question Joy was the new CEO of a large company in a culture with typical biases about gender and power. She had been in her job for only three months. As she reviewed performance reports and other information about the changes she implemented in the company, she saw that most of her new projects had not been started by her staff and that many of her new policies were not being followed. Joy had been with the company in lower positions for many years and had always been successful as a manager. She remembered that when the previous CEO took over, his policies were immediately implemented. Which of the following, given the information above, is the most likely explanation for why Joy’s policies and projects have not yet been implemented?  ●   cultural norms ● cultural competency ● cultural ﬂuency ● power distance UNIT 4 — MILESTONE 4 22/22

CONCEPT → Gender and Power (Oﬃcial and Unoﬃcial) 13 Report an issue with this question Which of the following is NOT an example of a cultural norm?  ●   uncomfortable with a woman in a position of great oﬃcial power. ● There is conﬂict within the company preventing Joy’s policies from being implemented. ● Joy’s policies and projects violate the rules and norms of the organizational culture. ● Joy has not proven herself trustworthy as a CEO. ● Communication codes ● Rules ● Traditions UNIT 4 — MILESTONE 4 22/22

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Sophia Conflict Resolution Milestone 4

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