Smart book 1

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St. Patrick’s College *

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Business

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Jun 14, 2024

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1. Managers came to the conclusion that working closely with other businesses was essential for continued- success. 2. Which of the integrative value is a supply chain strategy?- Relevancy 3. Integrated supply chain is a multifirm collaboration in a framework of key resource flows and constraints.- True 4. Identify the nontraditional application of supply chain that represents the increasing volume of product that is sold online from manufacturers or distributors directly to consumers. - Business-to- consumer supply chain 5. The supply chain processes that began during the last decade of the 20th century and are expected to continue to develop and expand well into the 21st century is what is being characterized as the information-based or - blockchain supply chain. 6. Acknowledged dependence between business firms created the study of what became known as ____________or __________________channels. – Distribution, Marketing. 7. Integrative management seeks to identify and achieve ___________ total process _________. – Lowest, Cost. 8. The three perspectives that require integration are ___________value, ________________value, and ____________ value. Economic, market, relevancy. 9. The purpose of enterprise extension is to expand managerial influence and control beyond the ownership boundaries of a single enterprise to facilitate joint planning and operations with customers and suppliers.- True. 10. Initial material purchased to the delivery of products and services to customers is referred to as- Business Operations. 11. Which of the following are the paradigms that enterprise extension builds on? - information sharing. 12. Which of the following are the paradigms that enterprise extension builds on? – Information Sharing, Process Specialization. 13. Which of the following supports supply chain in addition to suppliers, distributors, and supply chain service providers?=retailers 14. Businesses seeking third parties for their performance and specific function is considered to be- outsourcing 15. To achieve the desired outcomes of a firm's value proposition, __________ logistics serves to link and synchronize the overall supply chain as a continuous process. Integrated

16. The focus of integrated management is the lowest total process cost.- True 17. Firms are encouraged to develop collaborative initiatives to increase global competitiveness.- True. 18. The main point of enterprise ________ is to broaden managerial influence and control to facilitate joint planning and control with suppliers and customers. -Extension. 19. The combination of products and services provided to customers and consumers by the supply chain is referred to as a ____________proposition.- Value. 20. Enterprise _____________ involves two basic paradigms, including information sharing and process specialization. -Extension. 21. The term for available transportation forms is .___________- Mode. 22. The supply chain processes that began during the last decade of the 20th century and are expected to continue to develop and expand well into the 21st century is what is being characterized as the information-based or - digital supply chain. 23. In the today's supply chain, the products can be delivered to another supply chain partner or even to the end _____________. – Customer 24. What does cooperation serve to stimulate within supply chain arrangements?- formation. 25. Besides minimizing costs and waste during delivery, what other entity is minimizing cost as a collaborative whole?- supply chain 26. Traditional supply chain ___________proposition focuses on providing desired service objective at a minimum cost, today's __________proposition is more complex. Value, Value. 27. Relevancy in supply chain value proposition refers to being able to react to changes in the __________, marketplace, or consumer requirements. -Environment. 28. The firm's ability to reconfigure the supply chain to enhance both the environment and the firm is referred to as_____________ . - Sustainability 29. If the customer is receiving products in a timely manner, the supply chain is demonstrating effectiveness.- True 30. A fundamental paradigm shift in strategic thinking occurred as a direct impact of ___________technology.- information. 31. Minimizing the cost and waste related to product movement while also minimizing the required assets is known as _________- Efficiency.

32. In an anticipatory business model, the _______________is the first stage.- Forecast. 33. What is a relevant example of changes to the environment, marketplace, or consumer requirements?- Christmas 34. The responsive business model has how many stages? – Four. 35. Enterprise _______________ involves two basic paradigms, including information sharing and process specialization. – Extension. 36. The greatest barrier to adopting responsive arrangements is the need for publicly held corporations to maintain planned __________ profits.- quarterly. 37. Which of the following does sustainability demonstrate respect, participation, and responsibility towards?- environment 38. Which two uncertainties are a result of supply chain risks?- Demand, Lead time 39. Information connectivity creates the responsive potential for developing what type of model?- Business 40. _____________management refers to product and process intricacy, including the number of product variations and process flows.- Complexity. 41. The anticipatory business model has how many stages? – Six 42. What is the fundamental difference between anticipatory and responsive supply change arrangements? - Timing 43. Implementing a _________ operation is the need to establish and sustain collaborative relationships in order to assist in training and sharing of knowledge.- Responsive. 44. What market provides a great opportunity to source raw material and components?- Global 45. ________________risk relates to the firm's ability to make sure that its organization and suppliers follow requirements for codes of conduct, audits, restricted materials, certification, and labor laws. 46. ____________ risk relates to the firm's ability to make sure that its organization and suppliers follow requirements for codes of conduct, audits, restricted materials, certification, and labor laws.- Compliance. 47. The following is one of the most influential disruptions in supply chain.- Customer. 48. The number of stock keeping units resulting form color, size, package size, and other differentiating features is referred to as which of the following?- Product variation 49. The "want it now" mentality provides quick access to goods which may increase - Transporting

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50. In an anticipatory business model, the __________________is the first stage. – Forecast. 51. One technology change that will offer both opportunities and disruption to supply chain and logistics strategy and operations is ______________data.- Big 52. Supply chain design and operations considers timely and accurate information to be Blank______?- critical 53. Firms with aggressive growth cannot neglect the ______________ of the global market.- commercialization. 54. Supply chain ____________ systems are the threads linking logistical activity into an integrated process.- Information. 55. There are many types of disruptors that can influence supply chains, but the most common represent changes in_____________ requirements and technology capabilities.- Consumer. 56. Which of the following is a major system module and their interface?- ERP 57. Supply chain disruptions due to consumer changes are "want it now" mentality,______________ , millennial preference, omni-channel shopping and___________ consumer needs.- Personalization, aging. 58. Enterprise ____________ and administration are ERP modules that are not specifically supply chain applications.- Integration. 59. How many technology changes, which offer both opportunities and disruptions to supply chain, have been identified?- 6 60. Enterprise operations systems work in conjunction with the firm's ERP system to provide specific functionality to support supply chain operations.- True 61. With the increasing demand to remove uncertainty and variation from the supply chain, there is a corresponding increase in demand to enhance inventory transparency and visibility.- True 62. _______________,______________, management systems, are applications designed to facilitate information sharing between customers, sales force, and operations management.- Customer Relationship. 63. Which of the following is not one of the four levels of functionality of supply chain information systems?- Marketing controls. 64. Enterprise planning and monitoring modules require interaction with other members of the supply chain.- True 65. A comprehensive Supply Chain Information System initiates, __________, assists in decision making, and reports on activities required for completion.- Monitors.

66. The general administration, accounts receivable and payable, financial inventory accounting, general ____________________, and human resources are all components of enterprise integration and administration.- Ledger. 67. From a supply chain perspective, the availability of common and consistent requirements, activity, and performance information between supply chain partners enhances operational______________ , efficiency, relevancy and sustainability.- effectiveness. 68. The five specific modules to enterprise supply chain operations are customer relationship management, ___________________, manufacturing, purchasing, and inventory deployment. – Logistics. 69. In terms of ordering, who will have direct contact with the manufacturers and retailers via the internet?- Consumers 70. Which module schedules and allocated production resources and determines component requirements?- Manufacturing 71. Which of the following is not a benefit for using Blockchain?- Worse security 72. Enterprise planning and monitoring modules include sales and ___________________ planning, supply chain visibility and event management, and supply chain compliance.- Operations. 73. Key elements of logistics operations modules are TMS, WMS and ____________.- YMS. 74. Which of the following is a major system module and their interface?- ERP. 75. Define logistics management.- It is the management of the movement of materials and information within, into, and out of a firm. 76. Which of the following does not facilitate coordination of real- time information interchanging between functions and supply chain partners?- contracts 77. Logistics adds ___________ to the supply chain process when inventory is strategically positioned to achieve sales.- Value. 78. With speed and flexibility of Internet connectivity, the communications during ordering, determination of inventory status, processing time and location, and product delivery detail will not be more diverse and comprehensive.- False 79. Logistics that is managed in order to achieve customer satisfaction while avoiding budget fees will create which of the following?- Value

80. The results of using Blockchain technology are reduced time delays,________ , and human errors. – Cost. 81. The key strategic issue for logistics management is how to make each customer interaction unique.- False 82. The level of service a firm provides all established customers is known as what - Logistics 83. Logistics operations system components consists of three key elements.- True 84. In an effort to explain conditions under which high-cost air transport could be justified, Lewis, Culliton, and Steele conceptualized the ____________, ____________ Logistics Model.- Total Cost, 85. Logistics management includes which two of these?- flow of finished products, flow of raw materials and parts. 86. Most experts agree that the annual expenditure to perform U.S. business logistics costs (USBLC) in 2020 was approximately 7.4 percent of the $ __________________trillion gross domestic product (GDP). (Enter a numerical value.)- 20.94. 87. Understanding total cost opened the door to examining how functional costs interrelate and impact each other.- True 88. Logistics should be managed as an integrated effort to achieve customer satisfaction at the lowest total _____________.- Cost. 89. Logistical performance is measured by inventory availability, operational ____________, and service reliability.- Performance. 90. The conceptualizers of the Total Cost Logistics Model concluded that the least total cost solution to provide the desired customer service was to centralize inventory in one warehouse and make deliveries using air transportation.- True 91. The typical enterprise seeks to develop and implement an overall logistical competency that satisfies _____________expectations at a realistic total cost expenditure.- Customer. 92. Logistics exist to move and position inventory to achieve desired time, place, and __________ benefits at the lowest total cost.- Posession. 93. Many long-standing practices of accounting continue to serve as a __________to fully implementing total cost logistical solutions.- Barriers. 94. The relative importance of each facet of operational information is directly related to the degree to which a supply chain is positioned to function on a(n) _____________ or_____________ basis.- responsive, anticipatory. 95. The objective of an inventory strategy is to achieve fill rates with the minimum inventory commitment.- True

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96. Transportation is a subset of logistics that geographically moves and positions inventory.- True 97. The key to achieving logistical leadership is not to master the art of matching operating competency or commitment to key customer expectations and requirements.- False 98. Order processing, inventory, and transportation creates a system solution for _________ logistics. Integrated. 99. Which of the following will have limit value when positioned at the right place and the right location?- Inventory. 100. __________network design is a primary responsibility of logistical management.- Facility. 101. Besides forecasting, what is the other customer requirement of logistical work driven by information?- communication 102. The logistical process is viewed in terms of two interrelated flows: inventory and ____- Information. 103. Excessive inventory may compensate for Blank______ in the design of the logistics system but will ultimately result in a higher than necessary total system cost.- deficiencies 104. Logistical operations are _____________when a manufactured product is delivered to the customer.- finalized. 105. What is one reason why transportation receives considerable managerial attention.- Cost 106. Dealing with the varied aspects of serving customers is typically called customer ______- Accomodation. 107. What is the term for a firm that acquires services of a warehouse specialist?- 3PL 108. The overall concern of manufacturing support is not how production occurs but rather what, when, and where ____________will be manufactured.- Products. 109. What does the facility network create from which logistical operations are performed?- Structure 110. Firms must achieve the following between the customers and suppliers to be fully effective in today's competitive environment.- Integration 111. Purchasing and arranging inbound movement of materials, parts and/or finished inventory from suppliers into manufacturing or assembly plants, warehouse, or retail stores is known as – Procurement. 112. Which level of management is concerned with the movement and storage of inventory?- Operational

113. To avoid the misdirection of the logistical system,what type of information must be present?- Accurate 114. In order to provide customers product availability, which of the following does not align with the others involved?- 3PL 115. The six operational objectives are responsiveness, variance reduction, inventory reduction, shipment consolidation, __________, Correct Unavailable , and life Cycle support- Quality. 116. What is under the control of the manufacturing enterprise needed to support movement requirements?- Scheduling 117. A firm's ability to satisfy customer requirement in a timely manner is referred to as______________ , - Responsiveness. 118. ____________network design is a primary responsibility of logistical management.- Facility. 119. ___________ results from failure to perform any expected facet of logistical operations as anticipated.- Variance. 120. Which of the following is not referred to as the process of acquisition?- Selling. 121. The primary objective of information flow management is to _____________ and streamline information connectivity.- reconcile. 122. Inventory can and does facilitate desirable benefits, and is critical to achieving economies of _________- Scale. 123. How must the six operational objectives perform in order to achieve logistical integration?- simultaneously. 124. The fundamental operational objective is continuous quality- Improvement. 125. What is the reason for expediting transportation to overcome unexpected variances in planned deliveries?- Delays 126. Purchasing and arranging inbound movement of materials, parts and/or finished inventory from suppliers into manufacturing or assembly plants, warehouse, or retail stores is known as__________.- 127. What is the objective of turn velocity in relation to inventory stock?- Replenishes 128. A designed logistics operating structure must offer a balance of , ____________, cost, and flexibility.- Performance. 129. A system objective is to achieve shipment __________ in an effort to reduce transportation cost per each individual shipment.- Consolidation. 130. The flow of products through an established arrangement of firms from the origin to final destination is regarded as which structure?- Echelon

131. What is the condition of a product that will result in the logistics process having little to no value?- Defective 132. When the economics permit, logistics planners desire direct shipments because they reduce _________________, inventories and related product handling.- anticipatory. 133. Where does the primary profit lie for products like copying equipment and printers, in addition to the aftermarket service?- Sale of supplies 134. The ideal logistical arrangement is when the echeloned and direct logistics are ____________.- Combined. 135. Which of the following is not referred to as the process of acquisition?- Selling 136. Flexible operations are preplanned _____________strategies to prevent logistical failures.- Contingency. 137. Two common characteristics to logistical arrangements are managing inventory positioning and the range of alternatives being limited by available technology.- True 138. A _____ ___________ operation involves shipments from multiple suppliers arriving at a designated time at the handling facility. Inventory receipts are sorted by destination across the dock and consolidated into outbound trailers for direct delivery.- cross- dock. 139. Supply chain synchronization is the ________operational integration.- Multifirm. 140. In order to meet customers' requirements, inventories are positioned in warehouses for rapid ____________Deployment. 141. What is the result of the performance cycle after reaching each milestone of customer accommodation, manufacturing, or procurement?- Completion 142. What is the term for delivering shipments going from plant-to- customers via trucking?- Direct 143. The __________ __________ cycle is the basic unit of supply chain design and operational control.- Logistics Performance. 144. Regardless of technology deployed, operational variance will occur as a result of daily changes in workload and resolution of ______ events.- Unexpected. 145. The ideal logistical arrangement is when the echeloned and direct logistics are _________.- Combined. 146. The basic principles of customer-focused marketing have their roots in the marketing ______. Concept,

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147. Flexible operations are preplanned __________ strategies to prevent logistical failures.- Contingency. 148. Which marketing strategy focuses on developing long-term relations with key supply chain participants such as consumers, intermediate customers, and suppliers in an effort to develop and retain long-term preference and loyalty.- relationship 149. What is the purpose of synchronizing within supply chain?- Leverage 150. What is considered during production for specific goods or services and is needed to satisfy the consumption needs?- Individualism 151. Performance cycles become dynamic as they accommodate ________ requirements. Input/Output 152. The objective of logistics in all operating areas is not always to reduce performance cycle uncertainty.- False. 153. The difference in the level of __________ convenience has major implications for the overall supply chain structure and for the logistics cost incurred in the supply chain.- Spatial. 154. In order to achieve goals, an organization must be more effective than whom in identifying customer needs, and focusing resources and activities on these customer requirements?- competitors 155. The supply chain that allows customers to purchase in small quantities normally experiences higher cost and therefore demands _____________ unit prices from customers.- Higher. 156. ________marketing strategies focus on obtaining successful exchanges, or transactions with customers to drive increases in revenues and profit.- Traditional 157. Which generic service output refers to the amount of time the customer must wait between ordering and receiving products?- Waiting time 158. Firms must overcome three problems known as "discrepancy" pertaining to quantity and assortments, time, and____. -Space. 159. Product variety and assortment refers to different supply chains offering different levels of variety and assortment to consumers and Blank______ users.- end. 160. What is the result of the performance cycle after reaching each milestone of customer accommodation, manufacturing, or procurement?- Cpmpletion.

161. W ho does omnichannel have a significant appeal toward as it provides them with alternative combinations of the supply chain service outputs?- Customers. 162. Which output refers to the amount of shopping time and effort that will be required on the part of the customer?- Spatial Convenience 163. What must customer service do in addition to identifying all activities required to meet customers' logistical requirements?- Prioritize. 164. Which output refers to the number of units to be purchased in each transaction?- Lot Size. 165. _____________is the capacity to have inventory when desired by a customer.- Availability 166. _________time is defined as the amount of time between when the customer orders and receives products.- Waiting. 167. The probability that a firm will not have inventory available to meet a customer order is referred to as ____________ frequency.- Stockout 168. Product ___________ and assortment are the fourth service output.- Variety.- 169. The fill rate level of service to be offered on specific products can be used in which way to stand out?- Differentiate. 170. Omnichannel marketing is commonly agreed to be a ______ approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a brick-and-mortar facility.- multichannel 171. The orders shipped ------------views having everything that a customer orders as the standard of acceptable performance.- Complete 172. Customer service represents logistics' role in fulfilling the ________ concept.- Marketing. 173. Whether it is customer service, manufacturing support, or procurement, which of the following is not measured as operational performance?- Rigidness. 174. Regarding availability, in what manner are stock frequency, fill rate, and perfect orders shipped measured?- Performance. 175. With today's high level of communication and transportation technology, how fast can order cycles be?- Hours 176. If the customer does not have a desire for a product, what will a Stockout not have on the firm's performance?- Impact.

177. What is fundamental to effective logistics operations, as it becomes common for customers to actually specify a desired date and delivery appointment when placing orders.- Consistency. 178. __________rate measures the magnitude or impact of stockout over time.- Fill. 179. __________ involves a firm’s ability to respond to special situations and unusual or unexpected customer requests.- Flexibility. 180. Failure of complete shipment of a customer's order results with what rating?- Zero. 181. What type of plan is to take effect in order to accomplish recovery and measure compliance?- Contingency 182. Operational performance deals with the______________ required to deliver a customer's order.- Time. 183. The stipulation of attributes of reliability will involve the order- related activities to be in what type of performance status?- Flawless 184. __________is an essential ingredient in many just-in-time and quick- response logistical strategies, as fast performance cycles reduce customer inventory requirements.- Speed. 185. Logistics and supply chain executives have begun to focus attention on__________ -sigma or____________ -defect performance.- Six, Zero. 186. Order cycle ___________ is measured by the number of times that actual cycles meet the time planned for completion.- Consistency. 187. To implement a logistics ______________________ platform, it is necessary to specify a commitment level to all customers in terms of availability, operational performance, and reliability.- Service. 188. What is the term used for a firm's ability to respond to special situations and unusual or unexpected customer requests?- Flexibility. 189. Customer __________ has been a fundamental concept in marketing and business strategy.- Satisfaction. 190. Adjustments can be implemented to prevent or accommodate special situations, thereby preventing what are termed – malfunctions. 191. Service__________ involves the combined attributes of logistics and concerns a firm's ability to perform all order-related activities, as well as provide customers with critical information regarding logistical operations and status. Reliability. 192. Which is not considered a customer's expectation that revolves around the supplier's logistical service platform?- Constraint

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193. The perfect order is deliver complete, deliver on time, at the right location, in perfect condition, with complete and accurate documentation.- True 194. Previous supplier performance is a major factor influencing customer .______- Expectations. 195. In addition to the industry-acceptable practice, what is the other factor that firms use to establish their service platforms?- Marketing 196. The fundamental gap known as the ____________ gap is the difference that may exist between customers' real expectations and managers' perceptions of those expectations. – Knowledge. 197. What is customer satisfaction based on?- expectations 198. Even if full understanding of customer expectations exists, it is still necessary to establish __________ of performance for the organization.- Standard. 199. What type of plan is to take effect in order to accomplish recovery and measure compliance?- Contingency 200. What will eliminating a performance gap result in?- Improvement 201. Customers have numerous expectations such as availability, operational ______________, and service reliability.- Performance 202. Which of the following is a major cause of customer dissatisfaction?- Overcommitment. 203. According to business strategies, who do customers gear their requirements toward, which depends on their performance?- Suppliers 204. Although performance over a long time period has been very good, a late or incomplete or otherwise subpar delivery may result in a customer's expression of extreme _________________.- dissatisfaction. 205. A beneficial customer platform can be established without a thorough understanding of customer expectations, how they are prioritized, and how they are formed.- False 206. The existence of one or more gaps in a process does not affect customer satisfaction.- False . 207. When customer expectations are not reflecting the internal performance accordingly, what must still exist?- Standard gap 208. If a firm wants to be a serious Blank ______, it generally has to achieve the explicit levels of performance which are considered to be adequate.- competitor 209. The performance__________ is the difference between standard and actual performance.- Gap 210. Who will a firm need to meet customer satisfaction more than, in order to gain a competitive advantage?- Competitors

211. There should be no gap between what a firm is capable of doing and what customers are told about these capabilities.- True 212. Whose perception perceives performance to be lower or higher than actually achieved?- Customers. 213. What will the customers' shift from expectations to real requirements determine for a firm?- Success 214. When building a platform for delivering customer ____________, a firm must ensure that gaps do not exist.- Satisfaction 215. A customer _____ program involves a thorough understanding of individual customer requirements and a commitment to focus on long- term business relationships having high potential for growth and profitability.- success 216. A continued escalation of customers' expectation concerning supplier capabilities is the result of continuous __________- improvement 217. Who are not involved in an agreement when service providers are positioned to provide value-added services?- Competitors. 218. A commitment to satisfaction represents a step beyond a __________ service platform in an organization's efforts to develop customer relationships.- Basic 219. The program recognizes that customers vary in what metrics are most important to them, how those measures are defined, and what the levels of expectations are for each measure.- True. 220. Which of the following is a major cause of customer dissatisfaction?- Overcommitment 221. Which principle is used as a tool in helping a company target customers values?- Pareto 222. The real key to customer-________ marketing lies in a company using its performance capabilities to enhance the success of those customers.- focused. 223. Customer_____________________ management technology has been used by many firms to describe their efforts to better accommodate the needs and requirements of individual customers.- relationship. 224. An organization must develop an understanding of how it can use its own capabilities to enhance customer performance- True 225. ____________-added services refer to unique activities that firms can jointly develop to enhance their efficiency, effectiveness, and relevancy.- Value. 226. The practice that is becoming more common called _____________ management involves, for example, grocers expecting

their suppliers to manage both the product mix and shelf quantities for major product groups.- Category. 227. Identify true statements about metrics used for customer accomodation strategy.- - Different customers are likely to require different approaches and strategies for customer accommodation. - Commonly embraced metrics such as on-time and fill rates are calculated differently by various retailers. 228. From a strategic point of view, a company must determine which type of ___________ approach is appropriate for which customers.- Relationship 229. What type of information system is in conjunction with the supply chain planning system in seeking to integrate information and coordinate overall logistics and supply chain decisions, while recognizing the dynamics between other firm functions and processes?- Supportive 230. A benefit of using CRM is it provides sales representatives and customers with current information regarding sales history, shipment history, order status, promotional summaries and shipment information.- True 231. What does supply chain visibility require for management to highlight the need regarding the flow to minimize or prevent potential problems?- Change 232. A customer________ program involves a thorough understanding of individual customer requirements and a commitment to focus on long- term business relationships having high potential for growth and profitability. – Success. 233. If planning system visibility highlights resource status and availability, the second planning system requirement is the need to simultaneously consider supply chain___________________ , capacity, material requirements, and constraints.- Demand. 234. Current CRM requires pricing management, promotion management, sales history management, sales tracking, category management, and product Blank ______ management. – mix 235. Logistics and supply chain management decisions influence many enterprise resources, including production, distribution facilities, inventory and equipment, transportation equipment, and _________. Inventories 236. The program recognizes that customers vary in what metrics are most important to them, how those measures are defined, and what the levels of expectations are for each measure.- True

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237. Supply chain applications common to most supply chain environments include demand, production, and ___________ planning. – Logistics 238. Demand planning responsiveness, customer relationship collaboration, order fullfillment/service delivery, manufacturing customization, supplier relationship collaboration, life cycle support, and reverse logistics must ____________ to satisfy customers and effectively deploy -coordinated. 239. Demand management develops the forecast that drives _________ supply chain processes.- anticipatory 240. The first driver of planning system development is the need for __________ regarding location and status of supply chain inventory and resources.- visibility. 241. Which of the following does supply chain design not consider in regards to demand?- Higher charges. 242. __________ planning uses the statement of requirements obtained from demand management in conjunction with manufacturing resources and constraints to develop a workable manufacturing plan.- Productions 243. What type of management will focus on the resource utilization within its scope of responsibility to minimize resources consumed by a typical firm?- Functional 244. Which of the following does not involve logistics planning integration for a common decision support system, that seeks to minimize overall freight expenses?- Facility maintenance. 245. In which environment are demand planning, production planning, and logistics planning more common?- Supply chain 246. Inventory management is the practice of deciding on the _________, location, and type of inventory in a process.- quantity. 247. What are projections of monthly, weekly, or daily demand that determine production and inventory requirements?- Forecasts 248. What will the S&OP process, which includes information sharing and accountability, systematically develop?- Consistent plan 249. What does supply chain visibility require for management to highlight the need regarding the flow to minimize or prevent potential problems?- Change 250. In addition to functional leadership, there should be regular involvement by all production operators to implement S&OP successfully. – False

251. What is used to satisfy the necessary requirements at the minimum total production cost, while not violating any constraints?- Production planning 252. APS is a network that reflects the ___________status and allocation at a point in time.- resource. 253. _______________ planning coordinates transportation, warehousing, and inventory within the firm and between supply chain partners.- Logistics. 254. APS major components are fundamentally the same: demand management, resource management, resource optimization, and resource ______________.- allocation. 255. The goal of _blank _ is to have the right product in the right place at the right time- inventory management 256. One benefit of production freezes is that they increase flexibility and responsiveness.- False 257. Sales and ____________ planning is a process that coordinates demand and supply plans across the organization.- operations. 258. Which markets demand that supply chain planning focus on reducing the supply chain asset requirements?- Financial 259. Ideally, commitment to S&OP should be reinforced by which factor?- A significant share of each functional management’s compensation is tied to overall S&OP success. 260. _____________ business planning is designed to include greater financial integration, increased inclusion of strategic initiatives and activities, improved simulation and modeling of alternatives, and easier translation between aggregate and detailed levels of planning.- Integrated. 261. Which of the following does APS not include in its network?- Stakeholders 262. The objective of a(n) __________ supply chain planning capability is coordinated capacity management of relevant logistics and supply chain resources including manufacturing plants, distribution centers, and transportation resources.- Integrated. 263. Which module develops the requirements projections for the planning horizon?- Demand management 264. Collaborative planning, forecasting, and _________ is a process initiated by the consumer products industry to achieve coordination. – replenishment 265. Which of the following is not a response to the broad benefits that accrue from planning and system utilization?- Planning

266. What is forecasting identifying and scheduling within supply chain activities- Inventory 267. Managers cite their major considerations to be integrated versus - _______________on application, data integrity, and application education.- bolt. 268. IBP stands for ______ business planning.- integrated 269. Logistics forecasts are necessary for all of the following reasons EXCEPT: to predict market trends 270. Capacity constraints consider all of the following aggregate limitations EXCEPT:- employee turnover 271. A collaborative __________ provides a common goal that can be the basis for developing effective operating plans.- forecast 272. What is collaborative planning forecasting and replenishments' function in the planning and process between supply chain partners for demand fulfillment activities? Coordinates. 273. The ________ planning process determines inventory projections and resulting replenishment or production requirements for the planning horizon.- requirements. 274. The _________ is the specific definition of what is projected to be sold, when, and where. Forecast. 275. The trade-offs associated with supply chain decisions consider all of the relative costs of supply chain strategies EXCEPT: -accurate forecasting. 276. Which markets demand that supply chain planning focus on reducing the supply chain asset requirements?- Financial 277. Which of the following is not a forecast component?- Audit 278. ________ forecasts are necessary to support collaborative planning, to drive requirements planning, and to improved resources management.- Logistics. 279. The forecast ________ process should incorporate input from multiple sources, appropriate mathematical and statistical techniques, decision support capability, and trained and motivated individuals.- management. 280. Without a collaborative plan, the supplier-customer combination typically results in either inventory excess or__________.- Shortage. 281. Techniques can easily connect historical patterns into future forecasts, and they are best at incorporating the input of anticipated future events. – False. 282. T he requirements planning process is intended to develop a common and consistent plan for each time period, location and item.- True

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283. The forecast _________ system includes the supply chain intelligence to gather and analyze data, develop the forecast, and communicate the forecast to relevant personnel and planning systems.- support 284. Resource management can be used to manage critical supply chain processes such as _______________, inventory, and transportation.- Production 285. Forecast ________ includes the organizational, procedural, motivational, and personnel aspect of forecasting and its integration into the other firm functions.- administration. 286. The __________ is generally a monthly or weekly figure for each stockkeeping unit and distribution location.- Forecast 287. Which of the following are criteria for evaluating the applicability of a technique?- accuracy, type of data pattern, experience of the forecaster. 288. Logistics planning and coordination require the best possible estimate of SKU/location demand- True 289. __________techniques are ideal for situations where little historical data and much managerial judgment are required.- qualitative. 290. The __________ component is the mathematical or statistical computation used to combine base, seasonal, and cyclical components with elements of promotion history into a forecast quantity.- technique. 291. Time __________ techniques are statistical methods utilized when historical sales data containing relatively clear and stable relationships and trends are available.- Series. 292. It is very important that an effective forecasting process include a support system to facilitate the maintenance, update, and manipulation of the historical _________ and the forecast.- database. 293. ___________techniques are commonly used to generate annual or national sales forecasts.- Causal. 294. Effective forecast administration requires that organizational responsibility and procedural guidelines are documented and measured.- True. 295. What does forecast accuracy improvement require besides error measurement?- Analysis 296. The effective use of a technique requires matching the ___________ of the situation with the abilities of the technique.- characteristics. 297. In the past, logistics was typically dispersed throughout which component?- The entire firm.

298. What constraint deems a qualitative method as generally not appropriate for supply chain forecasting in regards to generating detailed SKU forecasts?- Time 299. The goal of functional aggregation was the ___________ management of all materials, finished product movement, and storage to the maximum benefit of the organization.- Strategic. 300. The great divide reflects an organizational condition wherein achieved _____________ is partial but not compete on an end-to-end basis.- 301. After analyzing data, it is implied that past demand patterns will continue into the future.- True 302. The logistical ___________ is concerned with measurement of cost and customer service performance and provision of information for managerial oversight. -Controller. 303. Forecasting software offers a wide range of capabilities in terms of both _________ and _________________ .- techniques, sophistication. 304. Mean absolute percentage error is calculated by _________ mean absolute error by the mean demand- dividing. 305. In recent times, firms began to examine the role logistical competency was capable of playing in developing customer loyalty, it was clear that organizational structure was not as critical to logistical ___________ as was cross functional or process performance.- performance. 306. Managers, recognizing the need for total cost control, began to reorganize and combine logistics ____________ into a single managerial group.- functions 307. Functional aggregation is a trend to perform which of the following actions to as many logistical and operational functions as practical under a single authority and responsibility?- Group 308. Overall planning and controllership typically exists at with middle management in the logistics function of the company. – False 309. While information technology is a key ___________of process integration, a significant problem results from the fact that structure and availability of information have traditionally been designed to accommodate organization relationships.- enabler. 310. ___________ techniques are commonly used to generate annual or national sales forecasts.- Causal. 311. The great divide reflects an organizational condition wherein achieved ___________ is partial but not compete on an end-to-end basis. - integration

312. The focus on the integrated performance process resulted in doing which of the following to pressure aggregate functions in all-encompassing organizational units.- Reduced 313. The essence for radical restructuring is that the traditional concept of organization change through functional aggregation is not sufficient to ___________ major breakthroughs in service or productivity.- stimulate. 314. In the past, logistics was typically dispersed throughout which component?- The entire firm. 315. A supply chain perspective shifts the relevant business model from a loosely linked group of _____________ businesses to a multi-enterprise coordinated effort focused on supply chain efficiency improvement and increased competitiveness.- independent. 316. The goal of functional aggregation was the __________ management of all materials, finished product movement, and storage to the maximum benefit of the organization.- strategic. 317. Contracting with a supplier or customer introduces a time dimension to traditional buying and selling by framing price, service, and ____________ expectations over a specific period.- Performance. 318. Which of the following is not a barrier to process integrations?- Operational performance. 319. The concepts of power and leadership are ___________ to understanding acknowledged dependency and how it makes supply chain integration work.- essential. 320. The paradox is that firms seem to be capable of achieving highly integrated operations with which of the following from whom they purchase materials and components?- Suppliers. 321. The prerogative and even the obligation to spearhead collaboration rest with the supply chain participant who enjoys the greatest relative _______. – power 322. The development of highly involved self-directed work teams, improved productivity, and rapid sharing of accurate information are three factors of which concept?- Process organization. 323. At the present stage of supply chain maturity, no definitive generalization can be made concerning how firms gain ___________ responsibility.- leadership. 324. Cooperative behavior reduces risk and improves efficiency of the overall logistical performance. The opportunity to eliminate waste and duplicate effort drives efficiency in which of the following?- Competitiveness

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325. It is clear that no real collaboration can exist in supply chain relationships without which of the following trait?- Trust 326. Which of the following is not a basic form of relationships among supply chain participants?- Completion 327. Reliability-based trust is grounded in an organization's perception of a potential partner's actual behavior and operating performance.- True. 328. Which of the following is a primary driver of supply chain solidarity?- Dependency 329. To build trust first requires that a firm demonstrates reliability in its ___________, consistently performing as promised and meeting expectations.- operations. 330. As a general rule, powerful firms tend to take the following action in the development of supply chain arrangements and to be successful, the dominant parties with a cooperative arrangement need to agree to a leadership model.- collaborate. 331. Which logistical role in management of relationships represents a responsibility that is often difficult?- Managers 332. Greater relationship commitment exists in supply chain relationships when a leader exercises power in the form of which of the following?- Reward and expertise. 333. The initiating firm should _________ its ability to make any necessary internal changes to implement and support a successful relationship. - evaluate. 334. T he complexities of different forms of trust must be understood in order to solve difficult issues.- True 335. Choosing a partner wisely, is the key to what successful action?- Implementation. 336. Character-based trust is based in an organization's___________ , leadership and philosophy. It stems from perceptions that supply chain partners are interested in each other's welfare and will not act without considering the action's impact on the other.- Culture. 337. Long-term continuity is dependent on three keys activities: mutual strategic and operational goals, two-way performance measurements, and formal and informal feedback mechanisms.- True 338. The second key requirement for building trust is full and frank sharing of all information of the effective functioning needed for which of the following?- Relationships 339. As an important part of ___________ management, firms must anticipate and plan that at some future point in time the alliance that

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appears so promising when being organized will no longer meet expectations.- relationship 340. The traditional command and control authority-based relationship must be replaced by a leadership model that builds on consensus and ________.- collaboration. 341. Who within a relationship typically initiates alliances with customers?- Firms 342. Partners should have compatible cultures, a common strategic vision, and supportive _______ philosophies.- operating. 343. __________ and operational goals must be mutually determined when the alliance is implemented.- Strategic 344. Like most managerial concerns, supply chain alliances represent dynamic situations that must be constantly approached in which of the following manner?- -reevaluated -repositioned -occasionally terminated.

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