BSBCMM511 Student Assessment Tasks

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BSBCMM511 COMMUNICATE WITH INFLUENCE Student Assessment Tasks Blue Bay College ABN 28 615 702 335 |ACN 615 702 335 CRICOS Provider Code: 03647C RTO Provider Code: 45272 v. April 2022

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Contents Introduction 3 Assessment Task-Cover Sheet 4 Assessment Task 1: Knowledge questions 5 Assessment Task 1: Checklist 8 Assessment Task 2: Project Portfolio 9 Assessment Task 2: Checklist 14 Final results record 17 BSBCMM511 Communicate with influence 3

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Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Introduction The assessment tasks for BSBCMM511 Communicate with influence are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit BSBCMM511 Communicate with influence describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders. For you to be assessed as competent, you must successfully complete two assessment tasks:  Assessment Task 1: Knowledge questions – You must answer all questions correctly.  Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio. BSBCMM511 Communicate with influence 4

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Assessment Task - Cover Sheet Student declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Student ID number Student signature Date BSBCMM511 Communicate with influence 5

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  review the advice to students regarding answering knowledge questions in the Business Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. BSBCMM511 Communicate with influence 6 i

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Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Questions Provide answers to all of the questions below: 1. Explain how tone, structure and style of your communication may impact on others. In your answer:  define tone, style and structure as they relate to communication.  explain how the tone, style and structure impacts others.  use an example to illustrate your answer. 2. Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential. 3. Discuss three ways by which a business can ensure that confidentiality is maintained at work. 4. Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached. 5. Explain the mediation process and at least three key principles that should be taken into account when mediating at work. 6. Discuss three effective conflict resolution techniques. 7. Discuss key steps to be followed to identify and resolve workplace problems. 8. Outline three effective communication techniques for de-escalation of a difficult situation. 9. Outline effective strategies for cross-cultural communication. 10. Outline at least five important considerations in ensuring that a meeting is structured. 11. Explain at least five considerations to ensure that a meeting is inclusive. 12. Explain how organisational policies and procedures address:  presenting and negotiating  leading and participating in meetings  making presentations  confidentiality of information. BSBCMM511 Communicate with influence 7

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. 13. Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen industry. Use the table to complete your answer: Industry Transport Media and government organisations (at least two): Events (at least two): Communication channels (at least two): BSBCMM511 Communicate with influence 8

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Question 12 Question 13 Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date: BSBCMM511 Communicate with influence 9

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Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Assessment Task 2: Project Portfolio Information for students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to:  a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access  your learning resources and other information for reference  Project Portfolio template.  Simulation Pack (if using the case study). Ensure that you:  review the advice to students regarding responding to written tasks in the Business Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  how your assessment should be submitted. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. BSBCMM511 Communicate with influence 10 i

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Activities Complete the following activities: 1. Carefully read the following: This project requires you to choose a scenario in your organisation that requires you to present information to others and negotiate outcomes. You will be creating a presentation to present information to two different groups of people at two separate meetings. One of the groups of people you choose to communicate to must be appropriate team members. At these two meetings, you will present your presentation and adapt your communication to suit the audience at each meeting. Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation! To complete this assessment, you must assume a senior role in your chosen business. This role should suit a manager or leader in the organisation who identifies, analyses and acts on information from a variety of sources. This role should also require initiative and judgement to deal with unpredictable problems and manage the work of self and others. It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include:  organisational objectives  relevant policies/procedures that guide communication (e.g. Meeting policy and procedure)  a scenario that requires you to present information to and negotiate with two different groups of people. Examples of scenarios may include:  changing the organisational structure and related job roles/descriptions  introducing a new product range  legislative changes  office relocation  introduction of artificial intelligence or robotic process automation BSBCMM511 Communicate with influence 11

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. 2. Preparation Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If it’s your own business or a business where you are working or are familiar with, have your business or case study (and supporting documentation/evaluation data) approved by your assessor. Complete Page 4 of your Project Portfolio for this unit. Read through the requirements of Section 1, 2 and 3 of your Project Portfolio . 3. Planning communication Complete Section 1 of your Project Portfolio. To do this, you need to:  describe the organisation and its objectives.  choose and describe a scenario in your organisation that requires you to present information to others.  understand organisational and legal requirements  plan communication. Make sure you have answered all questions in Section 1. Submit to your assessor for review. You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section. You will use the work done in this section of the Portfolio to create a presentation and adapt it for two different audiences. 4. Preparing communication Complete Section 2 of your Project Portfolio. To do this, you need to:  prepare a visual/written presentation to communicate your information to your two chosen audiences. As far as possible, use the same presentation for both meetings, but adjust them to suit the audience and purpose accordingly.  prepare any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).  schedule the meetings. BSBCMM511 Communicate with influence 12

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Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Make sure you have answered all questions in Section 2. Submit to your assessor for review. You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section. You will use the work done in this section of the Portfolio to meet separately with each of your chosen two audiences to present your presentation(s) and negotiate outcomes. 5. Presenting and negotiating. Meet separately with each identified group to present your presentation(s) and negotiate outcomes. Adapt your communication to suit each audience (as planned in Section 1) Each meeting should take 30 minutes. This meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio. As you lead each meeting:  engage and motivate the meeting attendees  set the meeting objectives (seek consensus from all attendees)  contribute to discussions using appropriate language, tone, structure and style (make sure you use active listening and questioning to seek information).  provide an opportunity for the audience to ask questions (make sure you answer them clearly and concisely).  negotiate as planned, establish areas of common ground and compromise where applicable.  resolve conflict  seek feedback after the presentation about the meeting and negotiation (this may be in any appropriate format e.g. verbally, using an online survey or a printed questionnaire). Complete Section 3 of your Project Portfolio. To do this:  create separate written documents on the outcomes of each meeting (i.e. one document per meeting).  distribute your two meeting summary documents to relevant meeting BSBCMM511 Communicate with influence 13 i

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. stakeholders (separately).  Evaluate your presentations using the feedback received at the meeting, including what you did well and how you can improve. 6. Submit your completed Project Portfolio Make sure you have completed all sections of your Project Portfolio , answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated. BSBCMM511 Communicate with influence 14

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Assessment Task 2: Checklist Student’s name: Did the student: Completed successfully? Comments Yes No Plan for communication by:  describing the organisation’s objectives.  understanding organisational and legal requirements, including: o policies and procedures that relate to communication o relevant conventions and protocols for communicating with team members. o authority to present information to others. o legal and ethical responsibilities associated with confidential information  planning: o who they will communicate to o the purpose of communication o information that must be communicated o position to take o confidential information o negotiation details including:  objectives  position to take  supporting arguments  stakeholder needs and requirements  potential issues or BSBCMM511 Communicate with influence 15

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Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. problems o communication details, including:  forum (to meet organisational objectives)  vocabulary, tone, style, structure and team approach. Prepare communication by:  preparing a visual/written presentation to communicate their information to their two chosen audiences (adjusting it to suit the audience and purpose accordingly).  preparing any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).  scheduling the meetings. Present and negotiate information by:  meeting with two different groups of people to present their presentation(s), including: o adapting their presentation and communication to suit the audience o engaging with and motivating the meeting attendees o setting the meeting objectives (seeking consensus from all attendees) o contributing to discussions using appropriate language, tone, structure and style o providing an opportunity for the audience to ask questions o agreeing on terms to adopt and support their scenario o negotiating as planned BSBCMM511 Communicate with influence 16

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. o resolving conflict o seeking feedback about their presentation o using active listening and questioning to seek information and confirm understanding.  creating a written document on the outcomes of each meeting (separate document for each meeting)  distributing their two meeting summary documents to relevant meeting stakeholders  evaluating their presentations  identifying areas for improvement. Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date: BSBCMM511 Communicate with influence 17

Blue Bay College ABN 28 615 702 335 |ACN 615 702 335| CRICOS Provider Code: 03647C |RTO Provider Code: 45272. Final results record Student name: Assessor name: Date Final assessment results Task Type Result Satisfactory Unsatisfactory Did not submit Assessment Task 1 Knowledge questions S U DNS Assessment Task 2 Project Portfolio S U DNS Overall unit results C NYC Feedback  My performance in this unit has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature: _________________________________________ Date: _________________  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor signature: _______________________________________ Date: _________________ BSBCMM511 Communicate with influence 18

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BSBCMM511 Student Assessment Tasks

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